comptia it skills presentation

cert

ific

atio

n.c

om

ptia

.orgIT Skills – The Global

Challenges and Opportunities

Charles SinghCountry Manager – ThailandCompTIA

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Agenda

Global IT Industry Trend

IT Skills-The Global Challenges and

Opportunities

CompTIA Mission and Plan

CompTIA Certifications Roadmap

Success Case Studies

EIT and CompTIA Partnership

IT is Everywhere

Employees on the Go

IT is Everywhere IT is Everywhere ––Mobility and the CloudMobility and the Cloud

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The cloud market

will be US$150B by 2015

13.8M new jobs generated

By Cloud Computingby 2015

Expectations for IT Spending in 2013

Base: 1,255 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Businesses in Several Countries Project Strong Increases in IT Spending in 2013

Base: 1,255 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

2013 Top Technology Priorities

Degree to Which Businesses are “Where They Want to Be”

in Using Technology1. Security/Cybersecurity

1. Data storage/back-up

2. Network infrastructure

3. Web/Online presence, including e-commerce

4. Updating aging computers/software

1. Mobility-related initiatives

2. Automating business processes through technology

3. Data analytics/Big data/Business intelligence

Top Technology Priorities Over Next

12 Months

Base: 1,244 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Top Rated IT Skills

16% of businesses report being exactly where they want to be with IT skills, while 40% report being very close.

Consequently, nearly half of businesses (54%) seek significant improvement on the IT skills front.

1. Staff productivity

2. Customer service / customer engagement

3. Security / defending against malware, hacking, etc.

4. Innovation / new product development

5. Speed to market with new products or services

Top Areas Affected by IT Skills Gaps

1. Teamwork

2. Customer service

3. Project management

Top Rated “Soft” IT Skills

1. Networks / Infrastructure

2. Database / Information management

3. Server / data center management

4. Storage / data back-up

5. Help Desk / IT support

6. Data analytics / Business intelligence

7. Printers, copiers, multifunction devices

8. Security / Cybersecurity

9. Customer relationship management (CRM)

10. Web design / development

Top Rated IT Skills in Terms of Importance to Businesses

Base: 1,244 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Many Businesses Expect to Increase IT Staff Headcount in 2013

Base: 1,244 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Base: 1,252 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Concern Over Being Able to Hire IT Staff with the Desired Level of Skills and Experience

Time period: over next 2 years

Skills Gaps are on the Rise

• Majority of organizations want to improve use of technology and skills of IT staff.

• Skills gaps in IT are on the rise:

4 in 10 organizations report an increase

in IT skills gaps

• Most organizations seek to improve both “hard”and “soft” IT skills gaps

Source: CompTIA's IT Skills Gap StudyBase: 500 U.S. IT and Business Executives

Certification Makes Training More Effective

84% of organizations agree that it’s best to test after training to

confirm knowledge gains.Source: CompTIA's 2012 IT Security Study

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Opinions of hiring IT managers: high priority elements (US + UK + South Africa)

Value of Factors Evaluating Candidates

Value of IT Certifications

Top 5 Benefits of Cer fied IT Staff

Source: CompTIA Employer Percep ons of IT Training and Cer fica on, Base 804 US IT hiring managers

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Be er able to understand new or complex technologies

More produc ve IT workforce

More insigh ul problem solving

Be er project management skills

Be er communica on skills

Other benefits include higher performance, be er ability to finish projects on me/within budget, and higher customer sa sfac on

Benefits of Certification for Individuals

80% Getting a foot in the door for an interview75% Promotion/career opportunities69% Higher salary68% Help in changing fields or industries

Trade association advancing the global IT

industry for 30 years

Who is CompTIA

• Headquartered in the U.S.

with offices in 11 countries

• World’s largest provider of

vendor-neutral IT certifications

• 2,000 member companies &

3,000 partners worldwide

Certify the IT Workforce

Address the Expanding Global IT Workforce Gap

• Help employers make hiring decisions

• Help professionals prove their skills and grow their careers

• Help students to have international standard IT skills

Bridge IT Careers from Beginner to Expert

• Leading provider of vendor-neutral IT certifications

• 1.5M+ people certified worldwide

• 19 certifications with more in development

Worldwide Leading Provider of Vendor-Neutral IT Certifications

CompTIA Certification Stack

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CompTIA Mastery Certification

for advanced IT professionals

CompTIA Professional Certification

for IT professionals with some experience

CompTIA Specialty Certification

for business IT professionals in a niche or emerging market

CompTIA Basic Certificationfor individuals entering jobs

that involve computers

*

* Launching 2013

New Certifications in 2013

Secure Dev+iOs version

Android Version

Organizations Endorse, Mandate or Organizations Endorse, Mandate or Embed CompTIA CredentialsEmbed CompTIA Credentials

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Baltimore City

Public Schools

Government Organizations

Corporate Organizations

Academic Organizations

Collaboration with GovernmentsCollaboration with Governments

• Ministry of Higher Education (Malaysia): Program Pentauliahan Professional – 3P by Prestariang with 100% funding on CompTIA certifications

• CIZGI TAGEM (Turkey): Enabling talent development of career seekers on CompTIA certifications

• IDA (Singapore): Industry certification under CITREP program

• SIPA (Thailand): ICT in schools

• OCR (UK and SA): Recognition of CompTIA Strata on OCR registration board

• USA: DoD and DoL

Alliances with Enterprises

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HP – Technical Consultant HiringCompTIA A+ and Server+ Mandate

Possession of professional certification mandatory: A+, Server+

McAfee – Technical Support Engineer HiringCompTIA Security+ Mandate

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Top IT Certifications Impacting Hiring & Compensation

Dice Learning determined the top 10 certifications that helped technology professionals command higher salaries at all experience levels (survey of 17,000 professionals).

CompTIA A+, CompTIA Network+ and CompTIASecurity+ in the top ten Certifications

U.S DoD MandatedU.S DoD MandatedCompTIA CertificationsCompTIA Certifications

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Lack of DoD security standards -prompted the US Department of Defense to mandate CompTIA’s certifications to ensure government employees have foundation-level knowledge and skills to perform IT job roles.

Three CompTIA certifications -fulfill DoD Directive 8570.1 requirements:

•CompTIA A+

•CompTIA Network+

•CompTIA Security+

•CompTIA CASP

DoD Directive 8570.1

Success with Fuji Xerox Tokyo

With knowledge of the positive experience of Xerox US and CompTIA,

Fuji Xerox customer service headquarters concluded that developing higher levels of skills is the faster way to bring more opportunities in this field. The company

selected CompTIA certification programs as an effective index for it.

Tomoyuki Fukushi,General Manager, Service Planning

Department, Document Service & Support Headquarters.

Fuji Xerox Tokyo adopted CompTIA for 1,000 Customer Engineers’ Skill Paths

Success with Ricoh Singapore

“We needed a consistent and objective way to evaluate our competencies. The rigourous certification process of CDIA+ has provided us with that benchmark by

requiring demonstrated competence in document management.”

Bruce MurphyStrategic Marketing Manager

Ricoh Singapore

CompTIA CDIA+ is now a mandate for Ricoh in Asia Pacific.

Success with Lenovo

联想李祥林先生------------联想集团全球服务副总裁

“CompTIA A+ 认证是全球范围内公认的IT硬件维修技术能力认证标准，经联想集团技术部门评估后证实，完全符合联想集团对产品售后服务工程师技术认证的要求。”

“CompTIA 组织提供的A+系统认证所包括的专业知识与联想集团产品售后服务所必须的技术技能相结合，令联想售后服务的技术能力达到世界一流标准。”

2006财年，有500名联想渠道服务工程师参加了了CompTIA A+认证考试；

2007财年，有1000名渠道工程师参加CompTIA A+认证考试；

2008财年，所有新入职工程师采用CompTIA A+认证作为技术衡量标准；

2009财年，将CompTIA Network+和Server+认证列入工程师要求序列。

Success with DellSuccess with Dell

“For Dell, the most important thing is customer satisfaction.

Technical skills are one tool thathelp solve the customer’s problem, but

part of problem-solving iskeeping the customer happy.

The new A+ helps us achieve this.

A. Proveniers Dell

Dell has organised for 1,680 technicians to achieve CompTIA certification as part of their focus on

customer excellence.

Success with ING -Cloud Certification

• Improve organizational capabilities to be able to adopt cloud computing.

Challenge

• Create awareness around cloud computing and train 1,500 people to build the right competencies and skills.

Solution

• Workforce acquired the appropriate skills and competencies to support ING in attaining the benefits of cloud computing.

Results

“Establishment of internal cloud competencies is so critical to being able to successfully leverage cloud services; without these, and having the workforce understand them, we’ll never be able to exploit the marketplace in the right way. Rolling out a comprehensive cloud and virtualization training program, tailored to ING’s needs, is an integral part of our ambitious IT strategy.”

Tony KerrisonCTO, ING

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Name: Lakhmi Chand Ahuja

Current Employment: Best Buy, Canada

Past:Engineer, working in a local IT firm in Gujarat, India

Sun info systems smart training and the certification of CompTIA (A+) has given me a greater edge in my career.

Owing to my international certification everyone in the world can recognize my skills.

I personally feel COMPTIA A+ is one of the best certification in the world where your knowledge is tested.

In fact I would rate this certification higher than many other vendor certifications as this certification tests candidate knowledge on all fields of Information technology and not on one particular domain. It is a gate pass for your first Job.

I would like to thank CompTIA from the bottom of my heart for enhancing my life and blessing me with a better future. I know thanks is very small word for whatever COMPTIA did for me, i found myself end of words when it comes to express my gratitude for COMPTIA.

Learn

CertifyWork

Narrow the IT Skills Gap

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cert

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n.c

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.org

Charles Singh

Country Manager - Thailand

CompTIA

csingh@comptia-agent.org