complexity theory: coaching in a complex environment

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Coaching is an effective practice, which can be used to influence many things in the modern organizations – ranging from individual’s performance to the functioning of teams and larger parts of the organizations. However, the concept of coaching itself is quite abstract and can include wide range of approaches. The way the social organizations are seen has many implications of how to think about the practice of organizational development and coaching. In this session, the different teleological assumptions, G.H.Mead’s philosophy and the modern approach of social constructionism to process consultation are used as sense-makers to build understanding of how coaches, process consultants and organizational developers could approach the complex organizations. Theoretical background of the presentation is based on the work of authors such as G.H.Mead, Norbert Elias, Ralph C. Stacey, Douglas Griffin, Patricia Shaw, Tom Andersen and John Shotter. The presentation seeks to form a dialogue between the different viewpoints that are used to make sense of the complex organizations by utilizing practical experiences coming from large-scale organizational transformation projects. Session is intended to all the people interested in complexity & coaching – especially for coaches, process consultants and people responsible for the organizational development activities.

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Organizational Development in Complex Environment – Causality Assumptions

Ari-Pekka Skarp www.skarpconsulting.fi/LESS2011.html

Purpose of the presentation

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 2

Causality Assumptions

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 3

Is the movement

towards the future that is

known or unknown?

Is there outside observer

controlling the phenomenon?

Efficient Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 4

The movement towards the

future is stable and predictable without any

notion of self-organization.

Interaction of the parts in a phenomenon

isn’t considered to be

significant.

Rationalist Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 5

Movement towards the

future is towards a known state,

chosen by rational human

being.

The rational theory exists before the

chosen action. As all the

changes are due to human choice, there

isn’t any notion of self-organization. 

“Motivating” staff with Efficient & Rationalist Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi

Introvert

Likes money

Extrovert

Public recognition

Neurotic Shame

Challenges

Feelings

Carrot & stick

Discipline

6

Formative Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 7

The movement is produced by self-organizing interaction of

the parts towards that

pre-given form.

The system “as a whole” is

moving towards a known, pre-determined

final form or more mature form of itself.

“Growing” teams with Formative & Rationalist Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi

Setting boundaries: Job roles, trainings, company values, location, goals & roadmaps, leaders, incentive targets, metrics & measurements, purpose of the team…

8

“Growing” teams with Formative & Rationalist Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi

Diversity: Different job roles, projects, competence areas, work tasks, ethnicity, education, experiences, cross-functionality…

ScrumMaster

Project Mgr Product Owner

Test Eng

UX Designer Epic Owner

Test Lead

Quality Eng

Line Mgr

Coach

9

Transformative Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 10

The movement is towards an

unknown state. There is a

possibility for continuity and transformation

of the identities.

Logic: “either…or”, “both…and”

à “at the same

time”

Gesture is at the same time

constraining and enabling

different possibilities for the responses.

Emergence of a team in Transformative Causality

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi

Inclusion

Responses

11

Turn-taking

Analogies from the Complexity Sciences

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi 12

End of the presentation … or is it ?

© 2011 Ari-Pekka Skarp | www.skarpconsulting.fi

“Like everyone else you were born into bondage. Into a prison that you cannot taste or see or touch. A prison for your mind.” -Morpheus, “The Matrix”

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www.skarpconsulting.fi/LESS2011.html

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