communicate series: engageone video 2.0
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What’s New in EngageOne® Video 2.0
Dr. Gerhard Heide - Director, Global Market StrategySeptember 15, 2016
Engagement. Evolved.
Deliver relevant and engaging interactions across the customer lifecycle.
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Increase lifetime value. Enhance engagement.
Deliver consistency and relevance at
all customer touch points.
Improve satisfaction.
Increase adoption of digital channels
and enhance digital engagement.
Drive results across acquisition,
retention, upsell and cross-sell.
Communicate
Pitney Bowes | EngageOne Video | September 2016
Communicate: A suite of integrated solutions to help you deliver unique and compelling customer experiences.
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Digital Self Service Digital Designer
Digital Delivery EngageOne VideoPitney Bowes | EngageOne Video | September 2016
In the Age of the Customer, engagement matters more than ever.
4Pitney Bowes | EngageOne Video | September 2016
Video is the new growth medium for customer engagement.
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Video will account for 80%
of web traffic by 2019.
– Cisco
64% of marketers expect
video to dominate their
future strategies.
– Nielsen
70% of customers view
brands more positively
after watching interesting
video content.
– Axonn
Most viewed Strategically critical Positively influential
80% 64% 70%
Pitney Bowes | EngageOne Video | September 2016
Redefine the video experience by evolving to video that interacts.
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Traditional video
Everyone sees the same thing.
Personalized video
Each viewer sees their own video.
Interactive Personalized Video
Each viewer charts their own unique video experience.
Pitney Bowes | EngageOne Video | September 2016
EngageOne® Video: The video revolution is here.
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Create 1:1 customer interactions.
Real-time personalized video content specifically addresses each individual customer and his/her needs.
Achieve compelling results.*
• More clicks.• Longer view times.• 98% positive response.• $MM in incremental sales.
*Examples of results from companies using EngageOne Video.
Drive interactive two-way dialogues.
Actively engages customers letting each one define his or her own video journey in real time.
Increase success.
+25%
on-time payments* +44%
Boost in sales*
Pitney Bowes | EngageOne Video | September 2016
What’s new in EngageOne® Video 2.0
8Pitney Bowes | EngageOne Video | September 2016
• Updated UI
• Improved Dashboard and Reporting
• Video editing tool
• Improved Delivery options
Improved Dashboard – Live view and reporting
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• Analytics about customer visits, livestatistics of video viewings and performance
• Easy to understand overviews of video success and related factors, including time of day, repeat visits, viewing counts and time
• Wide range of summary graphs and reporting options to better understand customers and customer behaviour
Pitney Bowes | EngageOne Video | September 2016
Improved Reporting – Session overview and analysis
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• Overview of all
sessions, both pre and
post production, live
view and searchable on
key terms and time
range
• Drill down to unique
customer overview and
individual visits
• Ability to view session
analysis, campaign
statistics and interaction
successPitney Bowes | EngageOne Video | September 2016
EngageOne® Video Director – create your own videos
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• Create your own storyboards and
video flows with simple drag-and-drop
• Preview and test video, individual
scenes and interactions at any stage
• Easy to use editing tool to dynamically
create your own videos (Sequencer,
Overlay editor, Interactions editor)
• Improve speed-to-market
Pitney Bowes | EngageOne Video | September 2016
EngageOne® Video Director – flexible editing
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• Upload data your own data sources simply and efficiently to include in interactions
Ability to edit each scene and individual clip
• Use templates for simple repeat creations across different scenes and videos
Pitney Bowes | EngageOne Video | September 2016
Improved deployment options
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• Increased automation of
live service deployment in a
cloud environment
• Deployment of new projects
now matter of hours
• Ability to choose regional
servers, improved failover
and capacity
Pitney Bowes | EngageOne Video | September 2016
Identify high-value prospects.
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Pitney Bowes is helping
organizations deliver
unique customer
experiences while
accelerating their digital
transformation.
Find out what we can
do for your business.
Locate customers and enrich customer insight.
Communicate value at every touchpoint.
Pitney Bowes | EngageOne Video | September 2016
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Aug 18 Discover EngageOne Digital Self Service
Aug 25 EngageOne Communication Suite 4.3
Sept 1 Focus on EngageOne Digital Designer
Sept 8 Transform with EngageOne Digital Delivery
Sept 15 What's New in EngageOne Video 2.0
Communicate Webinar Series
Pitney Bowes | EngageOne Video | September 2016
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Thank you.
Pitney Bowes | EngageOne Video | September 2016
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