cisco improving software downloads gerry mcgovern gerry@customercarewords.com @gerrymcgovern
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CiscoImproving software downloads
Gerry McGoverngerry@customercarewords.com
www.customercarewords.com
@gerrymcgovern
201015 Steps
Downloading Software for 7920 IP Phone
280 seconds approx.
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“I’m assuming that one of these is the one I
want.”
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“There are a lot of steps before you get to
download”
20124-7 Steps
Download Softwarefor RV082
60-100 seconds
Download firmware: Obtain the latest firmware for your RV082 router compatible with Version 3 hardware.
Very Good TPI = 75Task 1 performance =
Success Rate Comparisons
August 2011 February 2012
Completion Time Comparisons
Download firmware: Obtain the latest firmware for your RV082 router compatible with Version 3 hardware.
Very Good TPI = 75Task 1 performance =
Good Minor Major Critical
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CiscoImproving software downloads
Gerry McGoverngerry@customercarewords.com
www.customercarewords.com
@gerrymcgovern
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