cipd centres workshop debbie a john head of endorsement and frameworks autumn 2013
Post on 25-Dec-2015
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Agenda
Progress since Centres Conference• Online processes and systems (project Caerus)• CIPD/Centres relationship and model• Student membership proposition
Qualifications review• Context• Your feedback
• Replacing current outdated customer, membership and qualifications systems with a modern and flexible system. The key drivers for replacing our systems is their age and limitations, impacting customer service, operational efficiency and data quality.
• At the project’s core is having the right processes in place to improve customer experience and support our business for the future.
Project Caerus
© CIPD 2012
Project phases and timelines
© CIPD 2012
Phase one – Membership Phase one – Membership
Phase two - Qualifications
Phase three - EnhancedPhase three - Enhanced
• As part of our online review process for phase two we’ve asked for your feedback:• Focus groups at the centres conference• Telephone and face to face interviews
with centres • Desk research to look at systems used
by other similar organisations • Workshops with internal teams • Research with students
Review process
© CIPD 2012
Development phases
© CIPD 2012
Centre Search
Student Registration
Extranet
Extend registration system to exam enrolments Introduce the ability for new student members to pay for a rolling year and renew on anniversary of joining
Phase 2 Phase 3
New online registration system that supports all student registration types, flexible payment options, reduced admin burden
Enhanced search options, more search criteria, improved usability, improved centre listings
Maintain existing extranetInvestigate short term ways of improving results submission
New system to support centres and QA community online starting with online results submission
Centres feedback
•Interviews with centres prior to centres conference
•Focus groups and sessions at conference
•Feedback forms completed after the conference
•Meetings with centre after the conference
Key findings
• Want a partnership approach with dedicated contact• Better understanding of requirements for different centre
types / different countries• More opportunities to network • More opportunities for engagement with CIPD research• More flexible approval process• Improve usability of website and centres extranet• Provide more student induction support• Help market the qualifications and promote HR as a
career • More support for new tutors
New approach
• Re-structuring of Wimbledon-based centres team
• Establishment of regional business development teams whose remit includes working in partnership with key centres to grow market for CIPD qualifications and membership, and better support students• Ireland – Wendy Sullivan• Scotland – Lee Ann • Possibly London and Manchester• Singapore and possibly Gulf
Next steps
Develop criteria and model for ‘premier centre’ status, based on quality of teaching and learning, and student support
Purpose:
Help employers and potential learners identify high quality providers
Enable centres to differentiate themselves
Supports quality enhancement - gives centres something to aspire to, or to maintain
Breakout group questions
• What criteria and branding could we use to differentiate centres, given all centres must meet CIPD’s approval requirements?
• Should we have different designations for awarded and approved centres?
• What additional marketing/business development support should CIPD provide to centres awarded ‘premier’ status’?
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