ci overview june 2012

Manage. Save.

Our VisionTo deliver travel service excellence to each and every client served

About Us...

CI Travel is an employee-owned $120 million travel management company (TMC) with 40 years of experience in providing high quality travel service to government agencies and corporations.

At least 25% of our employee/owners have at least 10 years of service with CI Travel. Many employees work virtually.

Headquartered in Norfolk, VA, our governing philosophy revolves around the values of integrity, respect, accountability, communication and seamlessness.

As your travel partner, we will help you manage a professionally-developed travel program - one that will save you money, optimize your travel spend, and bring you the highest return on your travel investment.

How Are We Doing...

• Top Ten American Express Travel Agency• Top 30 Corporate Travel Agencies, Business Travel News (since 2000) • Power List of Agencies, Travel Weekly • Top 50 U.S. Travel Agencies, Business Travel News• Top 50 U.S. Travel Agencies, Travel Weekly • Six Awards for “Best Travel Agency in Government,” Society of Government Travel

Professionals • Multiple “Professional Development” Awards, Society of Government Travel Professionals • Wright-Patterson Air Force Base Letter of Commendation for role in assisting travel

arrangements during the Balkan peace talks• NASA Letter of Recognition from the Columbia Accident Investigation Board for assistance

during the review of the Columbia Shuttle accident• Wright-Patterson Air Force Base Letter of Appreciation for outstanding support in the

implementation of the electronic Defense Travel System (DTS)• NASA Certificate of Appreciation for exceptional dedication, hard work and expertise in

support of the Return to Flight Task Force for the Columbia Shuttle

Our Partners...

Core Principles... The 4 Cs of a Well-Managed Travel Program

Cost AvoidanceMonitoring rules and regulations that can impact our clients' travel program. Review Sessions to identify cost saving and beneficial partnerships.

Customer ServiceSmoothing out service disruptions before, during and after travel. A Standard Service Level (SSL) policy including call monitoring and quality control.

CultureWorking within your culture to achieve the best results in compliance, customer service and cost avoidance.

ComplianceAssisting our clients as it pertains to travel policies, Duty of Care/Risk Management issues and Data Management. Secure PII Data.

On The Road AssistanceWaivers & Favors; Special Assistance Numbers

Benefits of working with CI Travel...

Lower Ticket PricesIndependent benchmarking services have shown that CI Travel corporate clients consistently save on their travel spend – air, hotel and car.

Risk ManagementIn the event of an emergency - personal, regional, natural disaster or man-made disaster, political unrest, labor strike, etc., we notify our clients of the dangers and we take action to assist the travelers.

Volume Purchasing and Purchasing AgreementsWe assist our clients in the proposal processes and our clients get better discounts or more amenities because of our involvement in the process.

CI Travel vs. Benchmarking Service - AIR

CI Travel vs. Benchmarking Service - HOTEL

**American Express totals include insurance, and fuel in their per day averages. CI Travel’s rates do not**

CI Travel vs. Benchmarking Service - CAR

CI Travel clients consistently

on their travel spend – Air, Hotel and Car –

CI Travel vs. Benchmarking Service...

SAVE

Why CI Travel...

Managing a successful company has many challenges, Travel Management Shouldn’t Be One of Them.

Because...

CI Travel is committed to delivering exceptional value and superior service by working with you to achieve your travel management goals.

CI Travel is committed to supporting your efforts in reducing travel cost, developing travel policy compliance, providing outstanding customer care, and managing your travel data for the best return on your investment.

Because...

Because...