chapter 10 visual merchandising. learning objectives understand the contribution that visual...
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CHAPTER 10
VISUAL MERCHANDISING
LEARNING OBJECTIVES Understand the contribution that visual merchandising
(VM) makes to RPM process by presenting the product to its best advantage
Explore the scope of VM within a variety of retail contexts
Understand the supporting role VM plays within a positioning strategy
Appreciate how VM and store design work together to create a stimulating environment
Understand how creativity in VM and display can enhance product appeal
THE SCOPE OF VISUAL MERCHANDISING “makes the market place innovative, exciting and
stimulating by creating product-led stories supported by merchandising solutions” (Corsie, 2003:1)choice of fixturesmethod of product presentationconstruction of displays (including window)choice of layoutuse of point of sale/purchase material
VISUAL MERCHANDISING SYSTEMS
Helping to forge stronger links between product range planning, space allocation and product presentation
Store personnel can gain access to product range plans as they are being built by buyers and merchandisers
Finalised plans of photographic quality can be communicated through retailer
Help fashion retailers to inform store personnel of product linkages
RESPONSIBITY FOR VM
Varies in retail organisationVisual merchandisingCorporate communicationsPromotionsBrand management / marketing
Boundary between paid-for and unpaid-for in-store images is blurred
‘Ambient media’ and VM blend together in the retail environment
VM SUPPORTS A RETAIL POSITIOINING STRATEGY
Visual Merchandising communicates differentiates strengthens the retail brand
A centralised approach promotes a strong national / international identity allows for integrated corporate communication themes and
messages A localised approach
allows a retailer to adapt to local market preferences, competition and local themes
FIXTURES AND FITTINGS
Gondolas Round fixtures Fourways Shelving Rails Bins, Baskets and Tables
FIXTURES AND FITTINGS
Largely dependent on store layout merchandise cost
Fixturing can be customised should be co-ordinated in ‘families’ should complement not compete with product often have integral lighting needs flexibility
PRODUCT PRESENTATION
Vertically stacked Horizontally stacked Hanging on hangers or hooks Hanging on card / bubble packed Presentation themes:
colour price product feature e.g. size, technical complexity
Dedicated fixturing for brands or categories
LAYOUT
Influenced by product assortment (depth and width)
Constrained by size and structure of store Determined by fixturing Objective: to move customers to every area of
store Trend towards more spacious and airy layouts
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Checkouts
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LAYOUT
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RoundTHE FREE-FORM LAYOUT
STORE LAYOUT, DISPLAYS AND SPACE ALLOCATION
Concerns product adjacencies and flow Must provide customer logic VM can encourage
trading up multiple complementary purchases impulse purchases
Manipulation of the customer or providing a retail service?
DISPLAY OBJECTIVES
Present product attractively to customer Create visual impact using product,
fittings, display props and lighting Reinforce retailer as a customer focused
organisation Attract customer to quieter areas of store Promote merchandise to increase sales
TYPES OF DISPLAY
On-shelf displays, open to customer Off-shelf / feature displays:
themed classification dominance lifestyle promotional (tonnage) colour co-ordinated using body forms
Window displays backed open Interactive`
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