changing demands - cios as ceos of it.engine+201… · cios/cdos facing into similar… ceos will...

Changing demands -

CIOs as CEOs of IT.

NOVEMBER 2017 C O N F I D E N T I A L – N O T F O R D I S T R I B U T I O N

Computerworld Speaking Engagement –

The changing role of IT in the Digital Transformation era

30th November 2017

Grand Hyatt Melbourne

2 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

About today…

5

1 T H E 2 0 1 7

C E O G L O B A L

O U T L O O K 2

T H E F . A . N . G

/ F . A . N . A

E F F E C T 4

S E E I N G

T H R O U G H T H E

Y E S O F T H E

C E O

A P P E N D I X

3 D I S R U P T I O N

A N D F O R T U N E

T E L L I N G

D I V I S I O N A L

T H E M E S 5 C O M M U N I C A T O N 6 T H E 5 C O R E

E L E M E N T S O F

T B M 7 S U M M A R Y &

D I S C U S S I O N

3 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

The 2017 KPMG Global CEO Outlook – 11 Key Insights…

DISRUPTION AS AN

OPPORTUNITY

HEIGHTENED

UNCERTAINTY

CHANGING

GEOPOLITICAL CLIMATE

REPUTATION RISK

STRATEGIC BALANCE

EVOLUTION OF THE CEO

BATTLE FOR TALENT

HEADCOUNT

INTUITION & ANALYTICS

CYBER RESILIENCE TRUST IN A TIME OF

DISRUPTION

Managing your Business like a CEO means you need to think like a CEO…

CIOs/CDOs facing

into similar…

CEOs will look to

CIOs/CDOs to

address

Speed & Focus key to

meeting expectations

1

3

3 obvious insights….

2

4 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

Managing like a CEO is a balancing act… Many Technology Leaders strive to deliver on well considered strategies. However, for many, our environment often challenges our well thought out plans…

There isn’t a magic formula – Business objectives vary. However, one thing consistently rings true – you need highly motivated, engaged and capable people. The CEO load is to be shared…

SEV 1 / P1

EXECUTIVE

ESCALATIONS

PROJECT ISSUES

EXECUTIVE REPORTS

PEOPLE CHALLENGES

ISSUES FROM

YESTERDAY

ISSUES FROM DAY

BEFORE YESTERDAY

COMPLIANCE CHECKS

MEETINGS

MORE MEETINGS

EVEN MORE MEETINGS

“OTHER STUFF”

5 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

As the CEO of IT - are you

there to lead technology

disruption or Business Model

disruption – which is it?

6 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

CEOs want to understand what they need to do and how best technology can transform, evolve and disrupt the Business.

AI,RPA, COGNITIVE & VR, VOICE - DIFFERENTIATING

DATA & ANALYTICS – INSIGHTS TO EXTRACTING VALUE

SELF SERVICE, PERSONALISATION & IDENTITY

INNOVATION ENVIRON’TS - COMPETING

MOBILE & AGILE – ENABLING THE WORKFORCE

SECURE & TRUSTED

COLLABORATION & KNOWLEDGE - SHARING

PLATFORMS AND SOLUTIONS – SCALE & SPEED

CLOUD & IoT - LEVERAGE

1

2

3

4

5

6

7

8

9

TECHNOLOGY LEADERSHIP – ‘THE NEW NORMAL’…

- Pervasive technology ‘everything connected’

- Technology is the Business ‘everything masquerading’

- Security & Cyber management ‘everything a threat’

- Customer & End User centricity ‘everything is NPS’

- Consumption based ‘everything on demand & P4U’

- Commercial Performance ‘everything is 24/7’

- On what, where and how I choose ‘everything a choice’

“THE FANG EFFECT, APP STORES and XBOX

CHANGED THE WAY WE ENGAGE WITH

TECHNOLOGY…OUR PERSONAL EXPERIENCE

HAS SET NEW BENCHMARKS FOR OUR WORK

ENVIRONMENT”

Today, your car operates

your phone, but soon,

your phone will

completely operate your

car.

8 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

In 2007, Gartner unveiled Hype Cycle for Emerging Technologies…

Looks good. Only a few ‘technologies’ to start thinking about…

9 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

In 2009, Gartner unveiled Hype Cycle for Emerging Technologies…

Where is the ‘D’ word?....Digital….Disruption….

10 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

…3 years on, a representation of social media platforms…

11 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

In 2017, ZDNET unveiled Next Generation Technologies to watch…

ST

RA

TE

GIC

T

AC

TIC

AL

There has been a steady shift from SMAC to A.I – IoT – Digital - AR/VC - EDGE

SMAC – SOCIAL, MOBILE, ANALYTICS, CLOUD

CEOs look through a different lens…

14 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

The changing world, not everything is obvious…

15 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

The changing world, not everything is obvious…

and sometimes…you need to be able to interpret things others cannot…

17 © 2016 KPMG, an Australian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.

All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Liability limited by a scheme approved under Professional Standards Legislation.

Document Classification: KPMG Confidential

Choosing how you communicate and express your understanding of the business will determine your influence…and your change agenda success rate.

Aoccdrnig to a rscheearch, it deosn’t mttaer in waht

oredr the ltteers in a wrod are, the olny iprmoetnt ti-hng

is taht the frist and lsat ltteer be at the rghit pclae. The

rset can be a total mses and you can sitll raed it wouthit

a porbelm. Yuo aer albe to wrok wtoh buisnses ledaesr

uisng mdols. Tihs is bcuseae the huamn mnid deos not

raed ervey lteter by istlef, but the wrod as a wlohe.

Amzanig huh? I sicnreceryl hpoe tihs hsa prvodied

oprputinty to cosindre othre opiotns 4 iplmnetnig

change. Al teh bset wtih yuor cahnge juoreny adn fro

taikng teh tmie 2 cosnidre...

Thank you