ch1_mis
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8/12/2019 CH1_MIS
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CHAPTER 1:
1. A digital firm uses electronic business processes to link theorganization to :
Answer: Both (suppliers & customers)
2. An organization coordinates work through a structured hierarchy and
formal - Answer : slandered operating procedures
3. The behavioral approach to information system tends to focus on :
- Answer : Non-technical solutions
4. The use of information technology to design organization that arecompetitive and effective can be classified as a:
Answer: strategic business challenge
5. Which is an activity of electronic business :
Answer: Both (posting an online schedule & publishing online
handbook)
6. The business information value chain transforms raw data in various
stages so that it can eventually provide value to the organization :
TRUE
7. The behavioral approach to information systems emphasizes
mathematically-based , normative models and the formal capability of
systems : FALSE
8. Feedback is output returned to appropriate people or activity in the
organization to evaluate & refine output : TRUE
9. A firms information technology infrastructure & information systems
are closely related : TRUE
10. Information is streams of raw facts representing events
occurring in organizations : FALSE
11. A computer can communicate with virtually any other computer
in the world , if they are both connected in the internet : TRUE
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12. The internet cannot transmit sound : FALSE
13. The internet is a single global network : FALSE
14. Managers do not do any creative work : FALSE
15. The behavioral disciplines that contribute important concepts
and methods to understanding the behavioral issues of information
system include : Economics
16. The disciplines that emphasize the development of the models
for the decision-making & management practices is : Management
Science
17. The internet service that displays information as electronic
pages is the : World wide web
18. designs products or services & creates new knowledge
for the organization : Knowledge Workers
19. are sets of operating instructions that direct and control
computer processing : Software
20. managers are responsible for monitoring the firms
daily activities : Operation
21. Hardware,Software,Communications technology and
are components of the organizations information technology
infrastructure : Storage Technology
22. The process of buying and selling goods electronically through
computerized business : Electronic Commerce
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1. List and describe four reasons why information systems are so important for business
today.
2. Describe five technology and business trends that have enhanced the role ofinformation systems in today’s competitive business environment.
3. Describe the capabilities of a digital firm. Why are digital firms so powerful?
4. What is an information system? Distinguish between a computer, a computer program,
and an information system. What is the difference between data and information?
5. What activities convert raw data to usable information in information systems? What is
their relationship to feedback?
6. What is the purpose of an information system from a business perspective? What role
does it play in the business information value chain?
7. What is information systems literacy? How does it differ from computer literacy?
8. What are the organizational, management, and technology dimensions of information
systems?
9. What are the Internet and the World Wide Web? How have they changed the roles
played by information systems in organizations?
10. Why do some firms obtain greater value from their information systems than others?
What role do complementary assets and organizational and management capital play?
11. Distinguish between a behavioral and a technical approach to information systems in
terms of the questions asked and the answers provided. What major disciplines
contribute to an understanding of information systems?
12. What are the key management challenges involved in building, operating, and
maintaining information systems today?
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CHAPTER 2:
1. Which level of systems is used to monitor an organizations
transactions and elementary activities :Answer: Operational-level
2. What level of systems serves the monitoring controlling and
decision making activities of an organization :
Answer: Management-Level
3. Supply chain management systems are a type of
Answer: Inter-organizational system
4. Systems that pool data from diverse internal and external
sources and make them available in an easy to use format is
called Answer: ESS
5. Data from which type of system typically provides information
for mis Answer : TPS
6. A system that shows alternative retirement benefits depending
on the number of years worked and salary is an example of
Answer : DSS
7. A payroll system is an example of an application in a
Answer: A finance and accounting TPS system
8. There are different kinds of information systems in an
organization because different organizational , interests and
levels exist Answer: TRUE
9. Computer aided design systems are a type of PLM system
Answer: TRUE
10. Information systems in the traditional organization usually
include vendors. Answer : FALSE
11. MIS track the elementary activities and transactions of the
origination for management review. Answer : FALSE
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12. Information systems in transnational business organization
are decentralized. Answer : TRUE
13. Decision support systems help managers with decisions
that cannot always be specified in advanced. Answer : TRUE
14. Organizations can be divided into three levels; strategic,
management, and executive levels . Answer : FALSE
15. The primary users of TPS are middle managers .
Answer: FALSE
16. Business processes always span multiple business
functions . Answer: FALSE
17. Is the function concerned with identifying the
customers for the firms products and services
Answer: MARKETING
18. A system that produced reports comparing last years
building maintenance expenses with this years
Answer: M.I.S
19. Level systems are information systems that support
the long range planning activities of senior management .
Answer : STRATEGIC
20. Systems are based on a data repository that
organizes every piece of information that goes into making a
particular . Answer : PRODUCT LIFE-CYCLE MANAGEMENT
21. A system that helps senior managers plan long-term
profits for the firm would support the function.
Answer : FINANCE AND ACCOUNTING
22. The fragmentation of data in hundreds of separatesystems can be solved through implementing a
Answer : ENTERPRIZE SYSTEM
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23. Enterprise application consist of enterprise systems ,
supply chain systems, Customer relationship system is
Answer: KNOWLEDGE MANAGEMENT
24. are the basic business systems that serve
operational level of the organization .
Answer: TRANSACTION PROCESSING
25. The unique manner in which organizations coordinate and
organize work activates information and knowledge to product a
Answer : BUISNESS PROCESSES
26. Integrates information from sales , service and
marketing to provide a single source of information about
customers .
Answer : CUSTOMER RELATIONSHIP MANAGEMENT
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1. Identify and describe the three levels of the organizational hierarchy. Which types of
information systems serve each level?
2. List and briefly describe the major types of systems in organizations.
3. What are the five types of TPS in business organizations? What functions do they
perform? Give examples of each.
4. What are the characteristics of MIS? How do MIS differ from TPS? From DSS?
5. What are the characteristics of DSS? How do they differ from those of ESS?
6. Describe the relationship between TPS, MIS, DSS, and ESS.
7. List and describe the information systems serving each of the major functional areas of
a business.
8. What is a business process? Give two examples of processes for functional areas of thebusiness and one example of a cross-functional process.
9. Why are organizations trying to integrate their business processes? What are the four
key enterprise applications for organization-wide process integration?
10. What are enterprise systems? How do they change the way an organization works?
11. What are supply chain management systems? How do they benefit businesses?
12. What are customer relationship management systems? How do they benefit businesses?
13. What is the role of knowledge management systems in the enterprise? What
organizational processes are supported by knowledge management applications?
14. What are the challenges posed by the existence of various types of information systems
in the enterprise? How can these challenges be addressed?
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CHAPTER 5:
1. The ethical issues raised by advances in data analysis techniques
are primarily related to . Answer: PRIVACY PROTECTION 2. An example of privacy protection technology is . Answer: P3P
3. The unequal access to computers or internet of certain or
economic groups is described as : Answer: THE DIGITAL DIVIDE
4. Tiny data files deposited on your computer when visit a website
are called . Answer: COOKIES
5. Which of the following is an example of computer abuse.
Answer: SPAMMING6. The risk aversion principle : Take the action that produces the
least harm or least . Answer: COST
7. Setting up a phony organization with a website to collect
confidential information from visitors is called :
Answer: SPOOFING
8. The ethical principle that advocates taking the action that
achieves the higher or greater value is called the .
Answer : UTILITARIAN PRINCIPLE
9. Descartes’ rule of change states that if an action is not right for
everyone , it is not right for anyone to take ,
Answer: FALSE
10. Data on individuals can be easily assembled from many
sources and distributed to many locations
Answer: TRUE
11. Copyright protection can’t prevent another person from
using the underlying ideas behind a piece of software.
Answer: TRUE
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12. By creating more efficient organization systems threaten
to eliminate management and clerical jobs ,
Answer: TRUE
13. Is the study of principles of right and wrong that
can be used by individuals acting as free moral agents to make
choices to guide their behavior
Answer: ETHICS
14. Ethical decisions are based on the concepts of
, Accountability, and liability
Answer: RESPONSIBILITY
15. Refers to the mechanisms for holding people
responsible for their actions
Answer: ACCOUNTABILITY
16. The most common cause of failure of business information
systems is Answer: POOR DATA QUALITY
17. The practice of sending out unsolicited email of electronic
messages is called Answer : SPAMMING
18. A gives owners an exclusive monopoly on the
ideas behind an invention for 20 years .Answer: PATENT
19. A trade secret is any unique process or formula used in a
business provided it is not in the .
Answer : DOMAIN
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1. In what ways are ethical, social, and political issues connected?Give some examples.
2. What are the key technological trends that heighten ethicalconcerns?
3. What are the differences between responsibility, accountability,and liability?
4. What are the five steps in an ethical analysis?
5. Identify and describe six ethical principles.
6. What is a professional code of conduct?
7. What are meant by privacy and fair information practices?
8. How is the Internet challenging the protection of individual
privacy?
9. What role can informed consent, legislation, industry self-
regulation, and technology tools play in protecting individualprivacy of Internet users?
10. What are the three different regimes that protect intellectual
property rights? What challenges to intellectual property rightsdoes the Internet pose?
11. Why is it so difficult to hold software services liable for failure or
injury?
12. What is the most common cause of system quality problems?
13. Name and describe four quality of life impacts of computers and
information systems.
14. What is technostress, and how would you identify it?
15. Name three management actions that could reduce RSI injuries.
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