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Whiteboard, LLCMaximizing Human Capital
Increasing your Human Capital ROI
byPaul L. Marciano, Ph.D.
Capital Networking GroupPrinceton, NJ
December 30, 2010
www.PaulMarciano.com
en·tre·pre·neur
A person who organizes and manages any enterprise, especially a business, usually with considerable initiative and risk.
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What Do We Dream About?
Employees who care as much about our business as we do
Motivation vs. Engagement
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mo·ti·va·tion (mō'tə-vā'shən) n.
Motivation requires a desire to act, an ability to act, and having an objective
(Ramlall, 2004)
Latin (movere): a drive which directs behavior toward a desired outcome
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• Old French (en + gage): to pledge, as in marriage; commitment, loyalty, dedication
en·gage·ment (ĕn-gāj'mənt) n.
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Motivated vs. Engaged Employees
Stable Unstable
Big Picture Narrow Focus
Organization Self
Long-term View Short-term View
Committed Opportunistic
Internal Focus External Focus
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$ Productivity & Performance (21% increase)$ Profitability (+28 cents vs. -11 cents EPS)$ Turnover (4x-9x)$ Absenteeism (2x)$ Employee Fraud$ Customer Satisfaction & Loyalty$ Quality Defects$ Safety Compliance$ Employee Satisfaction $ Physical & Psychological Well-Being
Engagement Research
Levels of Engagement
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11
22
33
44
55
Actively Disengaged
Disengaged
Opportunistic
Engaged
Actively Engaged
Engagement Meter
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11
22
33
44
55
Createsthe mess
Walks past mess without thought
Hopes not to see it, will clean-up if personal benefit
Cleans-up what he/she sees
Helps clean-up, fix & prevent
Engagement Behaviors
What creates an engaged workforce?
RESPECT
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RESPECT Model
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Respect the Organization
Organization
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Respect the Supervisor
Org
anizatio
n
Supervisor
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Respect Team Members
Organization
Su
perviso
r
Team
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Respect the WorkOrg
anizatio
n Supervisor
Team
Work
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Feel Respected
Org
aniz
atio
n
Supervisor
Team
Work
Individual
RESPECT Drivers Leader & Organizational Culture
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Recognition
Empowerment
Supportive feedback
Partnering
Expectations
Consideration
Trust
RESPECT Drivers
What can you do to bring RESPECT to your organization?
WHITEBOARD, LLC
Maximizing Human Capital through Targeted Behavioral Solutions
Paul L. Marciano, Ph.D.908.268.7272Paul@PaulMarciano.comwww.paulmarciano.com
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