cairns alex - dec 15 v0 1 · 2015-12-14 · § owned development, enablement and roll-out of first...
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AlexCairns
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ProfileInterim Executive / Management Consultant / Programme Director realising business benefit indigitally oriented environments, delivering strategic Business solutions with commensurate RoI.Operates up to Board level driving practical strategic change with track-record of leading largevirtual teams, includingmultiple partners, oftenwhere others have previously been unsuccessful.Significant career achievements evolved from solid baseline in UK, EMEA and Global TechnicalServicesleadershippositions.
InterimAssignmentsStandardCharteredBank Jul–Sep15London-basedinvestmentbankwithcoreoperationsinAfricaandAsia,majorhubinSingapore,$17bnrevenue,90,000staffProjectLeadConsultant,FXTradingApplicationAssessment:
§ Ledavirtualtechnicalteam,across3TZ,assessinginfrastructure,servicesandin-houseapplicationforSCB’sFXTradingSystem,theBusinessforwhichhasgrownsignificantlysinceoriginalcommission
§ Despitenumerousstaffandlogisticalissues,deliveredFinalReport,PresentationandRecommendationson-time,withinbudget
§ Duetoglobalre-orgofSCBfollowingarrivalofnewCEOandCIO,SCBhavedelayedimplementingRecommendationsuntilearly2016
PNCBank Feb–Jul2015FifthlargestUSRetailBankbasedinPittsburgh,$14.3bnrevenue,53,000staff
ProgrammeStreamLeaderOME(OperatingModelEnablement),GreenfieldBridgeProgramme:PNChasgrownquicklyviaacquisitionofsmallerUSbankswithgeographicallydispersed,smalldatacentrelocations
§ DeliveredtheStrategy,VisionandoutlineblueprintfortheCTOdefiningtheServicesOperatingModel(700staff)supportingthenewGreenfielddatacentres
§ Deliveredthe“PermittoOperate”Serviceschecklistbusinessprocess–foreveryapplicationbeingmigratedtoGreenfield;partofamulti$minvestmentacrosstheBank
§ Customerdecidedtoimplementtheresultingchangeprogrammeinternally
Whitbread Feb2014–Jan2015UK-basedhospitalityandretailbusinessowning:PremierInn,CostaCoffeeandbrandedrestaurants,£2.3bnrevenue,40,000staff
ProgrammeDirectorconsultingtoCIOforBoardlevel:
§ DeliveredatechnicalfeasibilitystudyforthePremierInn(£1bnbusiness)room-bookingsystem
§ ScopedandfacilitatedanRFIfortheCIO,deliveredtheFinalRecommendations(accepted)formembersoftheWhitbreadBoard,ananticipated£8.5minvestment;definedthedeliveryprogramme
§ SupportedrecruitmentofinterimProgrammeManagertodeliversolution
LondonNHSTrust Feb–Jul2014NHSMentalHealthTrust,£190mbudget,2,800staff
CommercialManagementConsultant
DeliveredtechnicalcommercialmanagementleadershipatBoardlevelwithinaLondonNHSTrust:
§ FollowingtechnicalandcommercialanalysisofasupplierengagementwiththeTrust(£190mbusiness),deliveredbusinesscasetoCIOandCFOforsignificantlitigationcase(multi£m)against
AlexCairns
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thesupplierforfailingtomeetmajortechnicalandservicescommitmentsidentifiedintheoriginalcontract
§ Ledcommercialnegotiations,withsignificantliquidateddamagesandServiceCredits,foranewSaaSPatientAdministrationSystem(RiO)duetogo-livein2015.Ide-riskedthecomplexcontractfortheClinicalDirector(ExecSponsor);anticipated£5minvestment
SunGardAvailabilityServices Feb2012–Aug2013PrivatelyheldglobalproviderofITproductionandrecoveryservices,$1.4bnrevenue,3,000staff
Programme/ProcessChangeDirector
Drovestrategicbusinessprocesschangefor:theUKBoard,Finance,PartnersandServiceDelivery:
§ BusinessandtechnicalStakeholderAnalysisprojectcompleted,includinginputfromField,Customers,Partnersandexecs,withrecommendationspresentedtotheBoard(£500mbusiness)
§ Deliveredkeyrecommendations,especiallyrelatingtomanagementof:Partners,Suppliers,TechnicalProducts,Services,ContractsandComplexDeals(ProductandServiceSales)asbusinesstransitionedfromlegacyRecoveryServicestoCloud-enabledsolutionsmodel;includedsignificantenablementtrainingpackage
§ RoI(>£1m)deliveredinlessthansixmonthson-budget,aheadofschedule;alsodrivingupcustomersatisfaction
DrovestrategicbusinessprocesschangefortheConsultingandSoftwareDirector:
§ OwnedsignificanttechnicalprojectupgradingprojectP&Lenvironment,runningonCompuwareChangepoint;oneofthefirstprojectsusingtheChangepointAPItointegratepipelinewithSalesforce
CareerAchievements§ DuringtheSunCPUproductqualityissueperiod,the‘ecachecrisis’(2000–02),engagedatCxO
levelwithCitybankstoleadremedialprojectsaskeycustomertradingplatformswerefailingdaily.LeveragedsupportfromSuncorporateexecsandpartnerswithinvestmentsranging$1m-$7m.Allsuchengagementsweresuccessful–bestroleofmywholecareer
§ Ledre-organisationofoperatingmodelforSunMicrosystemsUK(2006)ProductandService,asBusinesstransitionedfromproductsalestosolutionsellingmodel,includingvirtualisation.$1.2bnrevenue,reducedopexfrom£133mtobelow$127m,over$1minadditionto$5mbrief
§ LedOracleERProll-outforGlobalServicesBusinessatSun(2007–09),prioritywastoprotectover$100mofriskwhilstotherfunctionalitywasrolled-outinparalleltooperatingmodelchange;$5.4bnrevenue.DroveoperatingmodelchangeallowingServicestoworkwithOracle
§ Owneddevelopment,enablementandroll-outoffirstTechnicalServicespresalesanddeliveryoperatingmodelatVMware(2010–11),resultingwithdouble-digitmargininEMEAandAPACthefirstquartergoinglive(from5%to18%).$800mrevenue
§ LedtheprogrammetoscopereplacementinfrastructureandservicesforthePremierInnroom-bookingsystem,representing40%ofWhitbreadGrouprevenue;wentliveNovember2015
PreviousEmploymentVMwareLtd,Camberley,Surrey,UK Feb2010–Dec2011
GlobalDirector,TechnicalServices,ProjectManagementOffice(PMO)§ JoinedVMwareGlobalProfessionalServices($286mbusiness)specificallytocreatethepresales
anddeliverymethodologyforCloudSolutionsServices;anoperatingmodelenablerforscalingPSfrom$250mto$600min3years
§ Developedbusinesscase,withstakeholdersfromFieldtoCEOlevel,CustomersandPartners
AlexCairns
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§ DeliveredthefirsteverServicesglobalstandard,on-scheduleandon-budget,supportingCloudSolution-orienteddeallifecyclefromopportunityidentificationthroughtoclosedownsupportedbyriskandchangemanagementmethodology;partneredwithSales,Operations,TechnicalServicesConsultingandPartners
§ DemonstratedRoI,inServicesconsultingmargin(EMEAgrewover10%),followingsuccessfuldeploymentofDealManagementmethodologyinpartnershipwith:Finance,Sales,Operations,TechnicalandLegal
SunMicrosystemsLtd,Camberley,Surrey,UK Jun1998–Oct2009
GlobalServicesPracticeERPProgrammeDirector 2008-2009§ PromotedtoGlobalServicesPracticeManagementTeam($5.4bnbusiness),owningtheOracle
ERProll-outfortheGlobalServicesBusiness.DrovestrategicoperatingmodelchangeallowingServicestoworkuncustomisedwithOracleERP
§ LeadershiprolewithinRevenueContinuityPlanningteam,mitigatingkeyareasofrevenuerisk(by$100m+)acrossentireSunbusiness
EMEA/UKServicesPracticeERPProgrammeDirector 2007–2008§ AccountabletoEMEAServicesVP($2.1bnbusiness),ownedOracleERProll-outfortheEMEA
businesswhenSupportServicesContractSalesandSupportServicesDeliverywentlive
§ Mitigated$37mofrisktotheEMEAServicesBusinessinthefirstlivequarter
Manager,SolutionExpertiseCentre(SEC) 2006–2007§ Co-ownedthePSUKrevenue($100m)andmarginnumbersfortheUKProfessionalServices
volume/repeatablebusiness
§ Significantlygrewbusiness,over-achievedProfessionalServicesmargin(50%)andrevenue;increasedcustomersatisfaction
BusinessDevelopmentManager/ChiefofStaff,ClientSolutionsOrganisation 2005-2006§ LeddevelopmentofstrategicbusinessplansandoperatingmodelblueprintswithallCSO
Practices,Customers,Partners,SalesandUKBoardtogrowtheBusinessoverthreeyears,leveragingVirtualisation
§ ProgrammeDirectorleadingbusinesschangeprogrammeforSunUKBoard($1.2bnbusiness)followingCorporateleadershipre-structurethrough2006,re-profilingsales,services,technicalandoperationalstaff;droveaggressiveopexreductionprogramme($133mto$127m)whichincludedamajortechnicaltalentreviewresultingin95redundanciesandre-hiringrequiredskills
OperationsManager,ClientSolutionsOrganisation 2002-2005 § AssumedmanyofformerCSODirectorresponsibilities,especiallyowningthepipelineandGAAP
forecastforthis$100mbusiness
CustomerProjectsOffice(CPO)Manager 1999-2002 OneofthreeseniormanagersreportingdirectlytoUKBoardofSunmanagingextremeissueswithcustomersatisfactionatCIO,CFOorCEOlevel.ProjectstypicallyrepresentedP&Lof$1m-$7m
§ RepresentedtheUKBoardinSun’smoststrategiccustomers,particularlytheCityofLondonbanks
§ Fullyaccountableforspecification,deliveryandcustomerrelationshipinremedialprojects;RoIachievedduringsamefiscal;100%customerretention
§ Clientsincluded:• WestLB:Ledteamtosimulate2½*normaldayCommoditiestradingtogainacceptance
• CoxInsurance:Firstmajorescalationwheresalespersonhadsoldwrongsolutiontomaximisepersonalcompensation
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AlexCairns
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• BarclaysCapital:Engaged3timesduetosalesandproductfailures,recoveredsituationwhereBankofEnglandcouldhaverevokedCommoditiesandDerivativestradinglicense
• DrKW:Ledteamtoswingproductionfrom3*E10Kto18*E4500in24hourstostabilisetradingoutages
TechnicalProjectManager(TPM) 1998-1999§ PerformedadefiningroleasTPMwithinSunProfessionalServicesprovidingtheinterface
betweentheCustomer,Partner,AccountManager,ServicesandConsultantssupportingtheplanningandcommissioningofhigh-endserverandstoragesolutions
§ Clientsincluded:LIFFE,O2,Orange,BT,GSK,BritishAirways
EarlierCareer§ AniteSystems-TechnicalConsultingwith:BT,NationalAirTrafficServices(NATS),Ericsson,ABN-
AMRO,HoareGovett,Johnson&Johnson,RacalGroup(designingandwritingGSMcommscode)
§ MarconiCommandandControlSystems-SoftwareEngineeringandConsulting,ledateamdevelopingmilitarytrainingsoftwaretoanadvancedlevelofVAX/VMSinternalsknowledge
ProfessionalDevelopment
§ CranfieldBusinessLeader’sProgramme § CCTAManagingSuccessfulProgrammes(MSP)§ Management,Leadership,TechnicalTraining§ FullportfolioofSundatacentreproduct,Solaris,HA
andVeritastraining
§ PRINCE2Practitioner§ SunSigma§ SiebelCRMandBrioBI
FurtherEducation
BTECHigherDiplomainComputerStudies,FarnboroughCollegeofTechnology 1984–1986
PersonalDetails
Professional: CharteredMemberoftheBritishComputerSociety(MBCS,CITP)MemberoftheInstituteofInterimManagement(MIIM)
Location: BasedinNorth-EastHampshire
InterimAssignmentsStandardCharteredBank ProjectLeadConsultant 2015 3mthsPNCBank ProgrammeStreamLeader 2015 6mthsWhitbread ProgrammeDirector 2014-1511mthsNHSTrust CommercialManager 2014 3mthsSunGard Programme/ProcessChangeDirector 2012-1319mths
EmploymentSummaryVMware GlobalPMODirector,TechnicalServices 2010-2011
SunMicrosystems GlobalProgrammeDirector(ERP) 1998-2009 EMEAProgrammeDirector(ERP) Manager,ProfessionalServicesVolumeBusiness BusinessDevelopmentManager/ChiefofStaff OperationsManager CPOManager(MajorCorporateEscalations) TechnicalProjectManager
AniteSystems OperationsManagementConsultant 1989-1998 ProductManager(regressiontestingtool) TeamLeader(‘C’softwaredevelopment)MarconiCommandand SeniorEngineer(TeamLeader) 1986-1989ControlSystems JuniorEngineer
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