by: jessica makrinos, samantha melanson & julienne reis

By: Jessica Makrinos, Samantha Melanson & Julienne Reis

Agenda• Brief History • Industry Overview• Company Overview• Global• Domestic

• Domestic Diversity and Inclusion Philosophy • Metrics• Analysis• Recommendations• Implementation Plan• Final Thoughts

Deloitte’s History• Established 1990

• By 1990 • 132 countries• Professional services

• Deloitte• Deloitte Touche Tohmatsu Limited

(DTTL) - Global• Deloitte LLP United States - Domestic

Industry Overview• Professional Services Industry• Net Worth: 391 Billion USD• Employs: ~1.1 Million

Competitors • The Big Four: • PricewaterhouseCoopers (PwC)• Ernst and Young (E&Y)• Klynveld Peat Marwick Goerdeler (KPMG) • Deloitte Touche Tohmatsu

Industry Services Areas• Audit and Enterprise Risk• Consulting• Financial Advisory• Forensic• Growth Enterprise• Human Resources• IFRS Reporting• Tax

Industry Analysis

• Highly competitive

• Highly profitable

• Fast growing

Industry Revenue

2009 2010 2011 20120

5

10

15

20

25

30

35

Pricewaterhouse CoopersDeloitte Touche TohmatsuErnest & YoungKPMG

DTTL Overview

• Member Firms: 48• Subsidiaries: 150

• Countries: 140

• Professionals: 193,359

• Private Company

• FY 2012 revenues: $31.3 billion USD

Vision & Mission

Vision• To be the standard of excellence • Be highly respected by their community of stakeholders• Be the first choice of the most coveted talent • Be the first choice of the most sought-after clients

Mission:“To deliver measurable value to our clients through a global network of diverse professionals who bring unmatched depth & breadth of expertise”

DTTL FinancialsIn Billions od

USD2009 2010 2011 2012

Net Revenue 26.1 26.6 28.8 31.3

Growth -4.74% 1.92% 8.27% 8.68%

Revenue Broken Down:BY REGION BY FUNCTIONAL AREA BY INDUSTRY

DTTL Professionals

44%

35%

21%

Percent of Employees By Region

Americas

84,855

Europe/ Middle East/

Africa

68,317

Asia Pacific

40,187

DTTL Gender DiversityBY REGION LEADERSHIP AND GOVERNANCE

BY LEVEL (GLOBAL) NEW HIRE BY GENDER (GLOBAL)

DTTLWomenRepresentation

44%Women as a percentage of total member firm personnel

18%Women as a percentage of total member firm partners and directors

45%Women as a percentage of total member firm hires

34% Women as a percentage of total member firm managers

Gender diversity Global talent

Deloitte LLP U.S.: Overview • Professionals: 56,827

• 37 States

• FY 2012 revenues: 13.07 Billion USD

Subsidiaries:• Deloitte & Touche LLP• Deloitte Consulting LLP• Deloitte Financial Advisory Services LLP• Deloitte Tax LLP

Leadership Team

Deloitte LLP: Professionals

2011 All Deloitte U.S. Entities

Personnel mix

• Percent women 41%

• Percent minorities 35%

Women partners/principals/directors 1,016

Minorities partners/principals/directors 461

Deloitte LLP: Stakeholders

Key Stakeholders:

• Clients• Alumni• Deloitte staff and their families• Government and regulators• Professional associations• Non-profit organizations and

community organizations• International multi-stakeholder

organizations• Suppliers• Analysts• Educational

institutions/academia

Philosophy on Diversity & Inclusion

“Our mission is ambitious: Deloitte will be recognized as the leading professional services organization with diversity at all

levels contributing a variety of perspectives to achieve our vision to be the standard of excellence”

The Case for Diversity

Commitment to Diversity & Inclusion

Build our talent pipeline

Improve talent acquisition

Strengthen inclusive behavior

within Deloitte

Enhance our brand Eminence

Business Resource Groups• Ability First & Allies• Armed Forces & Allies• Asian-American Alliance &

Allies• Black Employee Network &

Allies• GLBT Employees & Allies• Hispanic/Latino(a) Employee

Network & Allies• International Business

Resource Groups & Allies

Women’s Initiatives• Women of Ascend• Women of ALPFA• Women of NABA• Women in Leadership • Women’s Initiative (WIN)

Programs• Emerging Leaders Development

Program• Think Tank• Leadership Development Program• Imagine Mentoring• Inclusion Advisory Council (IAC)• Deloitte University• Deloitte University Leadership Center

for Inclusion (DULC4I)

Awards and Recognition• 100% rating in the Human Rights Campaign Corporate Equality

Index • Ranked #3 on G.I. Jobs 2013 Top 10 Best Military Friendly

Diversity• One of the 202 Top Twelve LATINA Style Companies of Year• American Woman’s Society of Certified Accountants Lead by

Example Award • Included as one of Diversityinc’s “Top 50 Companies for

Diversity,” 2002-2004, 2007-2012

Metrics• External Advisory Council • 58% increase in minority representation in 10 years• Reduced turnover rate by 9% since 1990s• Increased women in leadership by 9% since 1995• Reduced gender turnover gap from 7% to <1%• 50% minority business unit CEOs

Strengths Weaknesses

• Strong diversity programs• Continuous innovation• Diversity as a driver for

increasing bottom line• Commitment to

professionals• Inclusive culture

• Lower level diversity

• Too many programs• Metrics do not measure up

to the diversity programs• Advancing women to upper

level management

Why?

Problem #1

Advancing women to upper level management

Problem #2

Measuring Metrics

Analysis

• Does not follow Deloitte’s philosophy • Gender Diversity

• Broad• Programs only geared toward

lower-level employees

Recommendations

Solution to Problem #1 Solution to Problem #2

• More effective use of company resources • Employee Survey • Deloitte’s Diversity and Inclusion

Analytics Tools (DDIAT)

• Shift diversity practices • Upper level positions

• Strengthen Sponsorship

Implementation Plan

Problem #1• “Make a Match”• Start sponsorship early• Personality Profiles

Problem #2• DDIAT Annual Reports• Firm-wide satisfaction

survey• Tool for comparison

Final ThoughtsDeveloping diversity• Improvement with metrics

Integration of lower level programs

Will accomplish D & I goals

Deloitte is Diversity

http://www.youtube.com/watch?feature=player_embedded&v=0IbGkm7Bk1I