building high performance culture
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B u i l d i n g High Performance
Culturea quest of survival
by Erwin Muniruzaman11 December 2015
Why Need
How to Build
Reward Management
Content of this presentation
High Performance Culture
Why Need
How to Build
Reward Management
Content of this presentation
Why Need
High Performance Culture
Why Need
High Performance Culture
Every day,Gazelle must run
faster than the fastest Cheetah
to survive
Why Need
High Performance Culture
Every day,Cheetah must run
faster than the slowest Gazelleto eat and survive
Why Need
High Performance Culture
Every day,Cheetah and Gazellemust run to survive
SurvivalIn
Dynamic Ever Changing
Environment
volatility, uncertainty, complexity and ambiguity (VUCA)
Why Need
High Performance Culture
Performance People
CharacteristicsWhy Need
High Performance Culture
• Consistent• Outperformed
Benchmark
Performance People
CharacteristicsWhy Need
High Performance Culture
• Consistent• Outperformed
Benchmark
Performance• Energized• Confident• Know what to do• Related each other
tasks
People
Characteristics
Zzzz..
InterestedMotivated
Excited
Energized
Why Need
High Performance Culture
High Performance Culture
How to Build
Vision/ Mission
ValuesStrategy
Practices
Real Results
Behaviors
Goals
Tasks
STRA
TEG
IC INFLUENCER
CULT
URE• Leaders behavior
• Employee Selection• Business Environment
• External Culture
How to Build
High Performance Culture
Clear define
PerformanceStretch
Ta r g e tconnect
B i g P i c t u r e
PromoteTransparency
EmployeeEngagement
S t o r yTelling
InternalCommunication
MilestoneCelebration
chosen
C u l t u r eO w n e rMentality
How to Build
High Performance Culture
adapted from Torben Rick
Key Elements
Clear define
Performance
How to Build
High Performance Culture
Key Elements
Define what is Performance and Success for every unit and perspectives in the organization
• What is success for Finance?• What is success for Operations?• What is success for Customer Service?• What is success for Marketing?
Link the definition success of each into one
chosen
C u l t u r e
How to Build
High Performance Culture
Key Elements
Align vision – mission and express the
preferred values to achieve success
Establish the behaviours to support the values and create the culture we want
Evaluate current culture• Which behaviour we are happy/unhappy?• Which behaviour we need ?• Which behaviour is actually rewarded?• Which undesired behaviour is actually tolerated?
How to Build
High Performance Culture
Key Elements
Set the target stretch because Employee tend to achieve it.
The more we expect the more they will achieve. As long as they see the target is Reachable
The art of stretching target is not to cross the border line between Good Stretch that energize the teamwith Bad Overstretch that break the team spirit
Stretch Ta r g e t
How to Build
High Performance Culture
Key Elements
Let employee understand what is considered as Important and Excellence at Work.And most importantly What For?
So they can understand their role in the Company Success
Alignment of personal passion and corporate vision is the best employee motivation.
connectB i g P i c t u r e
How to Build
High Performance Culture
Key Elements
Let employee understand their boundaries to operates and where the company is going
so they feel empowered with freedom to decide and act
then most often they will make the right choice
because they think like the Owner
O w n e rMentality
How to Build
High Performance Culture
Key Elements
Let the Employees know about more the company situations and directions, to increase sense of belonging. Increasing transparency is a way to increase performance
Let employee know the Financial figures,but make sure they trained to understand them, so they can have insight how to affect the number in their work.
Focus on Non Financial metrics as well to involve other non financial related employee
PromoteTransparency
How to Build
High Performance Culture
Key Elements
Engaged employees put their heart and soul to their jobs.
Engaged employees have the energy and excitement to give more than what is required
Engaged employees are committed and loyal
EmployeeEngagement
How to Build
High Performance Culture
Key Elements
Story telling is a powerful tool to drive organizational change and performance improvement.
Leader must able to use stories to motivate employee to achieve more than they thought possible
S t o r yTelling
How to Build
High Performance Culture
Key Elements
Communication is critical.
At the end of the day, what is perceived, interpreted, and believed by the employees that matters
Clear and concise communication is not automatically believable
Focus on employees perspectives
InternalCommunication
How to Build
High Performance Culture
Key Elements
Change culture is long and hard journey.People can get lost. Make milestone
Celebrate every achieve milestones to acknowledges people’s hard work, boost morale and keep the momentum
MilestoneCelebration
Clear define
PerformanceStretch
Ta r g e tconnect
B i g P i c t u r e
PromoteTransparency
EmployeeEngagement
S t o r yTelling
InternalCommunication
MilestoneCelebration
chosen
C u l t u r eO w n e rMentality
How to Build
High Performance Culture
adapted from Torben Rick
Key Elements
Management BehaviorUnder Pressure
High Performance Culture
Reward Management
Management BehaviorUnder Pressure
is the
REAL CULTUREperceived by employees
High Performance Culture
Reward Management
High Performance Culture
Reward Management
main role of
REWARDis to
Attract,Motivate,
Retain
TOP TALENT
High Performance Culture
Reward Management
R E W A R Dserve as
CORPORATE LANGUAGE
High Performance Culture
Reward Management
communicatewhat
company expect
from its employee
1 2 3
4
5
High Performance Culture
Reward Management
see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive
Reward Process
Understand
BusinessStrategy
High Performance Culture
Reward Management
see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive
Reward Process
1 2 3
4
5
Understand
BusinessStrategy
Understand Reward
Influencing Factors
High Performance Culture
Reward Management
see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive
Reward Process
1 2 3
4
5
Understand
BusinessStrategy
Understand Reward
Influencing Factors
Create Good
Design
High Performance Culture
Reward Management
see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive
Reward Process
1 2 3
4
5
Understand
BusinessStrategy
Understand Reward
Influencing Factors
Create Good
Design
Make Clear & Good
Communication
High Performance Culture
Reward Management
see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive
Reward Process
1 2 3
4
5
Understand
BusinessStrategy
Understand Reward
Influencing Factors
Create Good
Design
Make Clear & Good
Communication
ConsistentImplementation
High Performance Culture
Reward Management
see my full presentationIncreasing Employee Productivity through Well Structured Remunerationhttp://bit.ly/RemunerationProductive
Reward Process
1 2 3
4
5
IMPLEMENTATIONis
UNSPOKEN WORDo f c o m p a n y p o l i c y
High Performance Culture
Reward Management
DesireCulture
High Performance Culture
Reward Management
Reward Process
DesireCulture
Reward Strategy (as a tool)
High Performance Culture
Reward Management
Reward Process
DesireCulture
Reward Strategy (as a tool)
ChangeManagement
Process
High Performance Culture
Reward Management
Reward Process
DesireCulture
Reward Strategy (as a tool)
ChangeManagement
Process
Culture Change• Corporate
• Nation/Local
High Performance Culture
Reward Management
Reward Process
High Performance Culture
Why Need
How to Build
Reward Management
• Understand Capacity to change
• Seeing is believing
• Communicate in same frequency
• Communication is not the same as Engagement
• Top Management Commitment is essential
Self Reminder Notes
HR people ROLE in Culture Transformation
to High Performance Organization
is • be a First Believers• be an Endorser• be a Role Model• be Creative
Lesson Learn
erwin.muniruzaman@outlook.com0 8 1 1 9 4 2 8 7 0
http://mewarisgagasan.wordpress.comhttps://id.linkedin.com/in/erwinmuniruzaman
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