breakout c: brand management without a big budget
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The Small Charity
Brand Survey –exploring strategic brand
management
Natasha Roe, Red Pencil
Charity brand media headlines
Shelter’s re-positioning helped land new corporate partnerships.
Macmillan’s rebrand helped increase donors by 27% and raised additional £5m.
Parkinson’s UK’s voluntary income up 15% worth extra £1m a year.
Save the Children’s brand refresh helped integrated fundraising appeals raising over 50 % more than target of £500,000.
Civic Society article October 2012
What we did
Reviewed existing branding research with large charities, corporates and SMEs.
Defined areas to test – barriers and benefits.
Developed models.
Ran survey.
Ran Appreciative Inquiry workshop.
Analysis, evaluation and conclusions.
Brand management continuum
Brand management continuum Brand guidelines
Style guidelines and planned communications
Clear brand architecture
Stakeholder consultation
Refresh values
Refresh colours
Change strapline
Change logo
Change strap and logo
Change name
Change name and strapline
Change name, strapline and logo
Brand remain
Brand evolve
Brand renew
Brand revolve
Small charities on the continuum
©Red Pencil 2013
Brand management activities
©Red Pencil 2013
visionvaluescommskeymsglangguidebrandvisualguidebrandM&Estakeholderrefreshcoloursstraplinelogostrap&logonamenamename,logo&missionstrategy+stories arch+templatesambassadorsconsulta onvalues &strap&strap
Brandremain Brandevolve BrandrenewBrandrevolve
©RedPencil2013(adaptedfromKhanandEde2009andStuartandMuzellec2004)andtestedwithsmallchari es
Brandmanagementcon nuum
Additions brand continuum
Brand management continuum
Vision and mission Brand remain
Values
Communications strategy
Key messages and stories
Language guidelines
Clear brand architecture
Visual ID guide and templates
Brand ambassadors
Monitoring and evaluation
Stakeholder consultation
The findings – brand barriers
©Red Pencil 2013
Time can be a big issue for small charities
Don’t know what to monitor – large
charity metrics not appropriate
Need to know who to involve
Staff supportive of branding but
trustees don’t support it
Don’t know where to go for cost-effective
sources of help
Brand management- barriers
©Red Pencil 2013
How have you overcome barriers to
brand management or development?
Priority Information, Advice and Guidance (IAG) for small charity managers
Brand barriers
G Using pro bono support.
G Bringing trustees on board with brand development and management.
G Developing a brand management strategy linked to organisational
strategy.
I Signposting to specific sources of support for small charities.
G Selecting and developing brand ambassadors.
G Using free tools for monitoring & evaluation and sample brand evaluation
framework.
©Red Pencil 2013
Small charity priorities
Staying in touch
natasha@redpencil.co.uk
@Redpencil_
#SmallCharityBrandSurvey
Visit the CharityComms website to
view slides from past events, see what
events we have coming up and to
check out what else we do:
www.charitycomms.org.uk
Conference
2 July 2015
London
Brand development:
building a brand that
deliversSponsored by
WiFi: RRPN1
Password: kmrhja12
#charitybrand
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