auditing suppliers eqms audit manager: 17 lessons from carillion's head of quality and...

Global Supply Chain Auditing using EQMS

"Quality Engineers used to spend two days

writing up an audit report. Now it takes half an

hour at the end of each day to send it through."

and sixteen other lessons learned...

Interview with Nigel Mangnall, Head of Quality & Compliance at Carillion Direct Sourcing

www.eqms.co.uk

About This Presentation

Nigel Mangnall is Head of Quality & Compliance atCarillion

Direct Sourcing, working from Shenzen, China.

He kindly shared the critical lessons learned after two years

using EQMS Audit & Inspection Manager.

This presentation is a summary of an interview with Gemma

Baldan, Key Account Manager, and Emily Hill, GRC Digital

Marketer at Qualsys in January 2016.

www.eqms.co.uk

Listen to the Podcast and Read the Blog Article Here

Listen to the Podcast and Read the Blog Article HereNigel Mangnall

Head of Quality & Compliance at Carillion

Gemma BaldanKey Account Manger at Qualsys

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

Contents

1) 84% Time Saving

2) Easily Monitor Supplier Performance

3) Covers all Business Areas

4) Data is Entered Consistently

5) Actions Can Be Viewed on the Go

6) Nothing is Lost in Translation

7) Improves Productivity

8) Removes Ambiguity

9) Accelerates Training Time

10) Eliminates Information Silos

11) Keep Control

12) Improves Objective Audit Results

13) Monitor Staff Performance

14) Improves Task Ownership

15) More Sustainable Supply Chain

16) Ensure Closed Loop Processes

17) Know Where Staff Are

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog www.eqms.co.uk

84% Time Saving

"Quality Engineers used to spend two

days writing up an audit report.

Now it takes half an hour at the end of

each day to send it through."

www.eqms.co.uk

#1

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Easily monitor

supplier performance.

"EQMS Audit Manager helps me to

monitor what goes on and I can

review supplier's performances...

I instantly know whether suppliers are

getting better, worse or staying the

same..."

www.eqms.co.uk

#2

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Covers all

business areas.

"EQMS copes with a large audit,

which I was surprised about…

This covers all areas of the business:

Environment, CSR, Quality, Health

and Safety, Compliance and Risk

Assessment…”

www.eqms.co.uk

#3

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Data is entered

consistently.

www.eqms.co.uk

"All the questions are in and fixed...

As long as I can get people putting

in the data in the same way, then it

is good data."

#4

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Actions can be

viewed on the go.

"Audit findings and actions

can now be viewed on the

mobile application which

means that audit data can

be accessed anywhere..."

www.eqms.co.uk

#5

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Nothing is lost in

translation.

"...Very large reports would be

handwritten in Chinese, then

translated, leaving room for

misinterpretation.

EQMS eliminates this issue..."

www.eqms.co.uk

#6

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Improves

productivity.

"Administrative burden is

reduced so the Quality

Engineers can now take on

more work."

www.eqms.co.uk

#7

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Removes ambiguity.

"Attached to each question is an

explanation of why that question is

required and how to score it. This

improves clarity and keeps

misinterpretation to a minimum."

www.eqms.co.uk

#8

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Accelerates training

time.

"I can take a Quality Engineer who

has never done an inspection

before, and they can look through

that product specification and from

that they can understand why that

question is there."

www.eqms.co.uk

#9

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Eliminates

information silos.

"All data is in one place so they

do not need to look through an

archive folder somewhere on the

system."

www.eqms.co.uk

#10

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Keep Control

"EQMS Audit Manager helps me to keep

control over what is going on….

… It could be four or five days down the

road before I see a report from

something."

www.eqms.co.uk

#11

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Removes

subjectivity.

"Before the scoring system was

subjective....

The system prevents it from being

subjective because we can tailor

the system and give a reason why."

www.eqms.co.uk

#12

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Monitor staff

performance.

"It offers good data to look at my

staff and monitor how well they

are performing."

www.eqms.co.uk

#13

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Improves task

ownership.

"The sourcing team are all tied into

EQMS Audit Manager which

means there is always someone

from the supply chain who gets an

action."

www.eqms.co.uk

#14

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

More sustainable

supply chain.

"... In two weeks time, I would

say "Well please tell me we

didn't ship that!""

www.eqms.co.uk

#15

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Ensures closed

loop processes.

"Actions can not be left, the system

all ties together and this prevents

any issues going overlooked."

www.eqms.co.uk

#16

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

Know where

staff are.

"...because I have 12 Quality Engineers,

I can use EQMS Audit Manager as a

calendar so I know where they all are…

I used to have Outlook Calendar where

they all had to put their movements."

www.eqms.co.uk

#17

Listen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

- Nigel Mangnall, Head of Quality and Compliance at Carillion

www.eqms.co.ukListen to the full interview on the podcast or read the blog article: quality.eqms.co.uk/blog

Listen to the Podcast

Read the Blog Article Here

Email:

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+44 (0) 114 282 3338

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compliance.eqms.co.uk/blog

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info@qualsys.co.uk

www.eqms.co.uk