apm performance day 2013 - improve your mean time to innocence

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James Neal

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The Situation

The Customer

Service Provider A

Service Provider B

Service Provider C

Application Network Hosting

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So…how did we help?

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Datacente

r

Define

XML/SOAP

SQL

http

Define the application landscape

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Define the application landscape

http XML/SOAP

Net

wo

rk U

tilis

atio

n

Netw

ork Perfo

rman

ce

Site C

Site D

Site A

Site B

Key

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Understand application performance

Datacenter

Database Application &

Middleware

Presentation

Tier

Router &

Load Balancer

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Understand application performance

Order to Cash

Plan to Produce

Record to Report

80% Affected

Order to Cash

Plan to Produce

Record to Report

8.4s Current

2.5s Baseline

4.6k Fast Trans.

9.7k Slow Trans.

App. Tier

Server – ap213d01

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Is there actually a problem…?

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NewApp – Regional Performance

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What does good actually look like…?

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NewApp – Good Performance: EMEA Areas

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NewApp – Good Performance: Switzerland Site

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NewApp – Good Performance: Site Transactions

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NewApp – Good Performance: Site “Get File” Transaction

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NewApp – Good Performance: Site “Query” Transaction

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How does bad performance compare…?

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NewApp – Bad Performance: 3rd Party Areas

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NewApp – Bad Performance: 3rd Party Transactions

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NewApp – Bad Performance: 3rd Party “Get File” Transaction

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NewApp – Bad Performance: 3rd Party “Query” Transaction

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Who are these users and where are they…?

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Affected Users

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Within 10 minutes we were able to…

•Validate there was an issue

• Identify where that issue lay

•Understand who was affected

•Provide a plan for resolution