anecdotes from digital inclusion in south yorkshire hannah goraya

Focused Evidence of Digital Inclusion Impact

Uncovering the Evidence of Digital Impact:5th Social Digital Research Symposium Programme

25th April 2013

Anecdotes from...

Digital Inclusion in South Yorkshire

A research project for the four South Yorkshire local authorities and

Sheffield Hallam University funded by the TSB and the ESRC.

Skype in care homes

(Making learning relevant)

‘It just sat in the corner’ ‘We had to give them the keys to the cupboard in the end’

Skype in care homes

Identify need for Skype

Organise session

Run session

Normal duties resume.

Identify need for Skype

Skilled staff member

Interested residents

List of who they’d call

Check capability of family and friends

Organise session

Run session

Refresh session 1-2-1

Review quarterly.

Employee Confidence

‘Older people aren’t interested.’

‘Young people already know it.’

‘I don’t think he’ll be interested, he’s got a nice car.’

Also, lack of confidence/ training can undermine professional status.

Contact points

What support organisations do you deal with on a weekly basis?

“...Doctors, Physiotherapists, Occupational Therapists, Chemists, Secretaries, Consultants, Suppliers – for syringes, Care workers, Children's Hospice, Psychologist – for emotional development, Dentist, Epilepsy Nurse, Motability – for the car blue badges etc, Nurses for the weekend, School, Hydrotherapy, Sensory (they‟re Private), Visually Impaired team... Most are weekly or two weekly contacts, some like the Hospice are only once a month for booking dates to go in”

Annabel, Telephone Interview, 2011

Outreach

Via/ with support workers.

At relevant locations.

With a purpose.

Other examples

Reports available at: http://independent.academia.edu/HannahGoraya

‘Digital Inclusion in South Yorkshire’

‘Surfing the Seven Cs’

Questions?