amv quality consultants 901 sector 15- a escorts tractors post office faridabad

AMV QUALITY CONSULTANTS

901 SECTOR 15- A ESCORTS TRACTORS POST OFFICEFARIDABAD

ISO D;k gS\

varjkZ’Vªh; ekud laLFkku (ISO) ,d ,slh laLFkk gS tks iwjs fo’o ds fy;s ekud cukus dk dk;Z djrh gSA bldk eq[; dk;kZy; tsusok esa gSA

bl laLFkk dh LFkkiuk 23 Qjojh lu~ 1947 dks gqbZ FkhA

ISO ds bl le; yxHkx 174 ns’k lnL; gSaA Hkkjr Hkh muesa ls ,d gSA gekjs ns’k dh ekud laLFkk Bureau of Indian Standards (BIS) Hkkjr dk çfrfuf/kRo djrh gSA

ISO 9001:2000 ekud D;k gS\

ISO 9001:2000 ,d ,slk ekud gS tks fdlh laLFkku esa xq.krk ç.kkyh LFkkfir djus rFkk mlesa yxkrkj lq/kkj djus ds fy;s ykxw fd;k tkrk gSA bl ekud esa dqN vko’;drk,sa nh xbZa gSa] ftudk ikyu ml laLFkku dks djuk vko’;d gS tks ;g çek.ki= çkIr djuk pkgrk gSA

ISO 9001 : 2000

bl ekud dks cukus

okyh laLFkk dk

uke

ekud dh Øe la[;k

çdk’ku o"kZ

blds uke esa vyx&vyx 'kCnksa dk D;k vFkZ gS\

bl ekud esa dc ifjorZu fd;s x;s\

1987 ISO us Ikgyh ckj System ij vk/kfjr ekud rS;kj fd;kA

1994bl ekud esa igyh ckj ifjorZu fd;k x;kA bls ISO 9001:1994 fy[kk tkrk FkkA

2000bl ekud esa nwljh ckj ifjorZu fd;k x;kA bls ISO 9001:2000 fy[kk tkrk gSA

ISO 9001:2000 dk vk/kkj ¼Msfeax lkbfdy½Plan-fdlh Hkh

dk;Z dks 'kq:Djus ls igys

Iykfuax djsaADo-

Iykfuax ds vuqlkj dk;Z

djsaACheck-

pSd djsa fd D;k dk;Z Iykfuax ds vuqlkj gqvk gS\

Act-

lq/kkj ds fy;s vko’;d

dne mBk;saA

çkslslbuiqV

daVªksy

Lkk/ku

Process ¼çkslsl ls okafNr mRikn dSls çkIr djsa\½

vkmViqV

Xkzkgd

viuh vko’;drk,s

a crkrk gSA

xzkgd larqf"

V

çca/kdksa dk mRrjnkf;Ro

¼lSD’ku 5-0½

çksMD’ku

¼lSD’ku 7-0½

Lkk/ku çca/ku

¼lSD’ku 6-0½

pSd djuk ,oe~ lq/kkj djuk ¼lSD’ku 8-

0½

ISO 9001:2000 dk <k¡pk

çksMD’ku Iykfuax

Ek’khu yksfMax

nSfud çksMD’ku Iyku

lkIrkfgd f’kM~;wy

Ekkfld f’kM~;wy ¼xzkgd ls½

çksMD’ku Iykfuax

e’khu yksfMax

Ek’khu dk p;u%&Ekky@ikVZ ds vuqlkj e’khu dk p;u djsaA mnkgj.k ds fy;s çSl dk p;u “’khV dh eksVkbZ] Mªk dh xgjkbZ] ikVZ ds vkdkj rFkk lkbt ds vuqlkj djsaA

e’khu dh yksfMax%&e’khu

fnukad

1 2 3 4 - - - 31

çSl iqtkZ&1

VªkWc-1

iqtkZ&2

çksMD’ku leL;k

dk;Z djus ds nkSjku fjtsD’ku] fjodZ rFkk xzkgd ls eky okil vkus ij djsfDVo rFkk fçosafVo ,D’ku ysuk pkfg;sA blds fy;s lcls igyk dk;Z fjtsD’ku ds dkj.kksa dk irk yxkdj mudks nwj djuk gSA fjtsD’ku ds dkj.kksa dk irk yxkus ds fy;s b’khdkok ;k fQ’kcksu Mk;kxzke dh lgk;rk yh tkrh gSAleL;k

vkijsVj

dk;Z djus dk rjhdk

e’khu

i;kZIr tkudkjh

eSVhfj;y

Okrkoj.k

leL;k dks tM+ esa ls lekIr djus ds fy;s nks çdkj ds dne

mBk;s tkrs gSa&

djsfDVo ,D’ku%& tkudkjh esa vkbZ leL;kvksa dk lek/kku [kkstukA

fçosafVo ,D’ku%& ckdh ikVZ~l esa Hkh lEHkkfor xyrh dks gksus ls igys gh Bhd djukAleL;k ds lek/kku ds fy;s lHkh lEcaf/kr deZpkfj;ksa ds lkFk fopkj djuk pkfg;sA

djsfDVo ,oe~ fçosafVo ,D’ku dk fjdkMZ j[kuk pkfg;sA

Ikksdk ;ksdk ¼,jj çwfQax½;g ,d tkikuh 'kCn gS ftldk vFkZ gS fd ,ls mik; djuk ftlls ,d ckj xyrh gksus ml rjg dh xyrh nqckjk u gksus ik;sA çksMD’ku ds LFkku ij xyrh gksus ds dkj.kksa dk irk djds mUgsa nwj djuk gSA mnkgj.k% fdlh ikVZ eaas cxSj gksy ds eky xzkgd

dks pyk tkrk gSA Ikksdk ;ksdk ds varxZr ,slk ,D’ku ysuk gS fd bl rjg dk eky nqckjk u tk;sA tSls%&gksy esa yksdsfVax fiu yxk;sa vkSj ckn esa vU; vkijs’ku djsaA blls cxSj fiu ds gksy esa fQV gq, ckn dk vkijs’ku ugha gks ldrkA

iSfdax ds nkSju ikVZ ds gksy esa ls rkj xqtkjsaA blls cxSj gkasy okyh ihl xzkgd dks ughsa tk ldsaxsAmik;% fQDpj fMtkbu djuk] vkijsVj dks Vªsfuax nsuk] chp&chp esa çkslsl dks çekf.kr djukA

eSVhfj;y dh igpku ,oe~ VªslsfcfyVhçksMD’ku ds gj LFkku ij tSlk Hkh eky iM+k gS mldh

igpku ds fy;s ml ij vko’;d lwpuk t:j nsuh pkfg;s rkfd çksMD’ku ;k LVksjst ds nkSjku ds nkSjkuirk yxk;k tk lds fd veqd ikVZ ua-@ikVZ uEcj @la[;k@balisD’ku dh fLFkfr D;k gS\

VªslsfcfyVh dk vFkZ gS fd xyrh gksus dh n’kk esa ihNs ns[kdj ;g irk yxk;k tk lds fd xyrh fdl LVst ij gqbZ ftlls fd vkxs lq/kkj fd;k tk ldsA

mik;% fofHkUu jax ds VSx dk p;u tSls

lQsn ;k gjk % OK eky

ihyk % balisD’ku ds varxZr gksYM

Yky % uksu&dUQfeaZx eSVhfj;y

uksu&dUQfeaZx eSVhfj;yog eky tks Mªkbax ds vuqlkj lgh ugha cuk gS tSls Mk;esa’ku Bhd ugha gS ;k fotqvy fMQsDV gSa ;k fQfu’k Bhd ugha gS] uksu&dUQfeaZx eSVhfj;y dgykrk gSA

uksu&dUQfeaZx eSVhfj;y ds fodYi%•fjtsDV dj nsaA•fjodZ djs rFkk fjodZ ds ckn balisD’ku vo’; djsa rFkk fjdkMZ djsaA•vuqefr ysdj ikl dj nsaA vuqefr lhfu;j @ fu;qDr O;fDr ls gh ysa rFkk fyf[kr :i esa ysaAuksu&dUQfeaZx eSVhfj;y dk mijksDr fy;s x;s fodYi ds lkFk rFkk fjdkMZ vo’; j[ksaA

çksMD’ku Vwfyax•MkbZ ,oe~ iap] çksMD’ku fQDpj rFkk vU; lHkh çdkj dh Vwfyax ij uEcj@VSx vo’; yxk;saA•Hkkjh otu dh Mkb;ksa dks T;knk Åij u j[ksa vU;Fkk mrkjrs o p<+krs le; fxjus dk [krjk gSA• xzkgd }kjk mRiknu ds fyls nh xbZ Vwfyax vFkok fujh{k.k ds fy;s fn;s x;s baLVªqesaV ;k xst dks lEHkkydj j[ksa rFkk budk fjdkMZ Hkh j[ksaA xzkgd ds lkeku esa VwV&QwV dk lwpuk rqjar lhfu;lZ ds }kjk xzkgd dks nsaA

DokfyVh bUliSD’kueky dks MkbZx ds vuqlkj pSd djus ds fy;s

rjhdk% fotqoy (vkW[kksa ls ns[kdj) – fQfu’k] ckgjh nks"k

vkfn ds fy;s&ekLVj lsEiy pkfg,A bldk QSlyk lSEiy ls feykdj djsaA

MkbesU’kuy “ bUlVªesUV tSls ofuZ;j dSyhij ;k ekbZØksehVjA ikVZ dh Vksyjasl ij /;ku t:j nsaA Vksyjasl ls ckgj tkus ij eky uksu&dUQfeaZx gks tkrk gSA

xst }kjk% vks-ds- ;k ukWV vks-ds- QaD’kuy ¼pykdj½%

lko/kkfu;kWa% dSyhcjs’ku% dsoy dsyhcjs’ku fd;s gq,

baLVªesaV rFkk xst dk ç;ksx djsaA baLVªesaV dks e’khu ij u j[ksaA iSfdax

fMCcs esa fu/kkZfjr LFkku ij gh j[ksaA

dk;Z&lqj{kkfctyh ls lqj{kkAe’khu xkMZ ls lqj{kkAvPNh gkmldhfiax }kjk lqj{kk esa

lq/kkjAeSVhfj;y ;k dSfedy dks lqjf{kr

<ax ls mBkuk rFkk j[kukAvkx ls lqj{kkAe’khu ds ç;ksx ds nkSjku lqj{kk

tSls çSl VwyAÅ¡pkbZ ij dk;Z djrs le; lqj{kkA

çkslsl eksuhVfjax çksMD’ku çkslsl dh eksuhVfjax daVªksy

Iyku@vkijs’ku LVSaMMZ ;k odZ baLVªD’ku ds vuqlkj djsa tSls fd% e’khu%& QhM] vkijs’ku] dV dh xgjkbZ]

dwysaV dh DokfyVhA oSfYMax%& djaV] oksYVst] CO2 dk ¶yks

¼fex oSfYMax esa½] QhM jsV bR;kfnA ghV VªhVesaV%&rkieku] le; bR;kfnA batsD’ku eksfYMax%&rkieku] çS’kj

bR;kfnA mijksDr iSjkehVj dks le;&le; ij daVªksy Iyku

ds vuqlkj pSd djsa ,oe~ fjdkMZ djsaA Bhd u gksus ij lhfu;lZ dks lwfpr djsaA çkslsl dks rqjar jksd nsaA ihNs cus eky dks pSd djsaA çkslsl dks Bhd djsa o ubZ lSfVax dks ,çwo djsaA

e’khu eSaVsusal D;ksa t:jh% e’khu ;k midj.k dks lnSo lgh fLFkfr ;k ç;ksx dh tkus okyh fLFkfr esa j[kus

ds fy;s rkfd e’khu czsdMkmu ds dkj.k çksMD;ku dk uqdlku u gksA

• fçfMfDVo eSaVsusal% e’khu [kjkc gksus dk vkHkkl ;k lansg gksus dh fLFkfr esa tSls fd pyrh e’khu ls vkokt vkukA

• fçosafVo eSaVsusal% ,d fu/kkZfjr le; ij e’khu dks [kjkc @:dus ls igys Bhd djukA blds fy;s f’kM~;wy cukrs gSa vkSj çksMD’ku Iykfuax dks /;ku esa j[krs gq, eSaVsusal djrs gSaA

• czsdMkmu eSaVsusal% e’khu ds [kjkc gksus ij ;k :dus ijA cnys x;s ikVZ ;k fd;s x;s dk;Z dk fjdkMZ j[ksaA;fn lEHko gks rks T;knkrj yxus okys ikVZ~l ¼tSls fc;fjax] lhy bR;kfn½ dks mfpr ek=k esa LVksj esa j[ksaAT;knk yEcs le; okys czsdMkmu ds fy;s djsfDVo o fçosafVo ,D’ku vo’; ysaA

5-S dk igyk vo;o&lsjh•lkekuksa dh NaVuh

•vius dk;Z LFky ,oa vklikl ns[kuk rFkk vuko’;d oLrqvksa dks gVkuk A

•vksds vkSj fjtsDVM oLrqvksa dks vyx&vyx djuk A

•fjtsDVM lkeku dks gVk nsuk A

5-S dk nwljk vo;o&lhlks•gj oLrq o eVsfj;y ds fy;s LFkku fu’pr djuk A

•vius iz;ksx ,oa otu ds fglkc ls oLrqvksa dks fu?kkZfjr LFkku ij gh j[kuk ,oa lkeku dks vko;’kdrk ds Øe esa j[kuk A

•lkeku dh igpku ds fy;s yscy o fu’kku yxkuk A

5-S dk rhljk vo;o&lsblkss•e’khu dh vk;Wfyax ,oa ?kwy xUnxh dh lQkbZ A

•e’khu] dk;Z djus dh txg] jSd vkfn dh fu;fer lQkbZA

•vkus&tkus ds jkLrksa ls vojks?k dks gVkuk A

•fctyh dh ykbZV] okW;fjax] fQfVxa lgh j[kuk A

•VwVus QwVus ij oLrqvksa dh rqjUr ejEer djuk

5-S dk pkSFkk vo;o&fldsRlq •fljh] lsru vkSj lslks ds fy;s fu?kkZfjr fyf[kr dk;Z&funsZ’k cukukA

•QyksspkVZ] psd fyLV vkfn ds ek/;e ls iwjsa dk;Z funsZ’k fn;s gksa A muds fØ;kUo;u ds fy;s le;cð dk;Z ;kstuk gks A

•deZpkfj;ks dks Hkh 5-S dh tkudkjh nsa A

•fljh] lsru] vkSj lslks dh xfrfof/k;ksa dks nSfud] lkIrkfgd] ekfld] =Sekfld] okf"kZd vkfn esa vko;’kdrkuqlkj foHkkftr djsa ,oa mls viuk ije drZO; leÖk dj ikyu djsa A

5-S dk ik¡pok vo;o&flRlqds •dk;Z djus ds funsZ’kksa, fu;eksa, ekudksa dk Lo çsfjr (SELF Motivated) gksdj ikyu djsa A

•LoPNrk ,oa lqO;ofLFkr j[k j[kko ds fy;s vkRe vuq’kklu j[ksa A

•vkRe vuq’kklu ds fy;s nwljksa ds fy; vuqdj.kh; cusa A

•5-S ds fy;s gkfnZd yxko ,oa blesa vkuUn ysa A

5-S ds ykHk •lgh lkeku lgh le; ij feyrk gSa A gekjh viuh esgur vkSj le; dh cpr gksrh gS A

•LoPN okrkoj.k esa dk;Z djusa esa vkuUn feyrk gS A

•dk;Z dh xfr c< tkrh gS A

•gekjk dk;Z ,oa ge lHkh dks vPNs yxrs gSa A