amas tenumah teleflora
Post on 10-Jun-2015
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Amas TenumahVice President Contact Center Operations
Crowdsourcing Employee Engagement
• Rep to Customer Engagement• Allow your customers to engage your
frontline staff directly
• Make the dialogue 2 Way
• Rethink QA
• Change Behavior
• Make it fun
Leadership to Front line engagement
• Internal blogs
Thank You…
Questions?
Amas TenumahVice President Contact Center Operations Teleflora
linkedin.com/pub/amas-tenumah/9/959/a22
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