after the crash minimize your downtime

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After the Crash: Minimize your Downtime February 25, 2010Audio is only available by calling this number:

Conference Call: 866-740-1260; Access Code: 6339392

Sponsored by

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Using ReadyTalk

• Chat & raise hand • Mute = *6,

Unmute = *7• If you lose your

internet connection, reconnect using the link emailed to you.

• If you lose your phone connection, re-dial the phone number and re-join.

• ReadyTalk support: 800-843-9166

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

You are being recorded…

• This seminar will be available on the TechSoup website along with past webinar presentations:– www.techsoup.org/go/webinars

• You will receive a link to this presentation, material and links.

• After the webinar, you can ask follow-up questions in the Viruses & Security Community Forum:– tinyurl.com/yfw8f33

• Twitter hashtags: #techsoup

talks!

After the Crash: Minimize your DowntimePresenter: Laura Richardson,

Uptime Resources

Gregory Seeley, TechSoup Global

Sponsored by

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Today’s Speakers

Gregory SeeleyTechSoup Global

Facilitator: Kami Griffiths , TechSoupAssisting with chat questions: Becky Wiegand, TechSoup

Laura RichardsonUptime Resources

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Agenda

• Do what you can to prevent problems 

• Document your PC or Server

• Back up your data

• Hiring a techie

• What to expect during a restore

• Q&A

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Scenarios

• Brian’s laptop– No backup, no antivirus protection and

his son tried to visit disney.com• Glaucoma Research Foundation

– Exchange Server hardware failure– Failing backups, Tombstone policy for

Active Directory required recreation of domain

– Restore was successful but data was lost

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Problem Prevention

• Anti-virus software

• Windows Updates / Server maintenance

• Keep work systems away from your kids

• Power protection

• Be suspicious of all software and only buy from reputable sources

• Hire a techie when you are out of your comfort zone

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Identify your data – then back it up• Desktops/laptops

– Photos, music, files. Do you store important data on your desktop?

– Run the Recovery Disk Creator and burn to a DVD

– Create system documentation including: • Hardware serial numbers or service tag info• List of installed applications and install keys• List of service provider info including ISP account

info, hosted services etc.

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Identify your data – then back it up• Servers

– Files – are you backing up the right stuff? How often? How long is your historical archive?

– SQL database – do you have an agent? Have you set your application to output a backup file that you can include in backup job?

– System state and AD – Exchange – message level backup vs Mailbox store

– Network Documentation – create it and back that up too

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Software Requested Through TechSoup• Lack of warehouse space = no physical

product

• It’s important to:– access your product from TechSoup ASAP once

you’ve received the fulfillment email[s].– back up the software incase of computer

failure/crash.– keep a record of the links, websites and other

important information in case you should need to re-access your product which may not be available later.

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Microsoft

• Microsoft products remain available for good if you print out the Volume License Key and hang on to the disc.

• They are also available via download for 2 years after first purchase on their Volume License Center website.

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Adobe

• Visit the Release Archive tab

• Older versions are relatively easy to access

• Have your product key available from your fulfillment email

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Intuit

• Once a new version comes out the link we supply the customer in the fulfillment email is deactivated.

• We can usually find a replacement link but back up is highly suggested.

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Symantec

• As long as the version is still in use we can normally re-access it, but definition subscriptions expire.

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Identify your data – then back it up• Backups

– Backups are a combination of software and target

– Software – keep a current support contract• Symantec Ghost for PCs• Symantec Backup Exec for Servers• Windows NT Backup• Many more

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Identify your data – then back it up

– Target• Tape drives are still a prevalent target

– keep enough tapes for a good historical record– Encrypt tapes for offsite storage

• Disk based backups– Barracuda– Live Vault with the local appliance

– Automated offsite services• PCs: Connected, iBackUp, Mozy• Servers: LiveVault, Backup Exec, Barracuda

– Make sure an agent is available for your application e.g SQL, Exchange

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

When to hire a techie?

• Setting up backups puts you out of your comfort zone

• Test file restores are failing or you are not sure how to test

• Red lights or errors on your server and you are unsure what to do

• Audit and get an opinion about restorability

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

What to expect during a restore• Timeline

– Step 1: identify problem, repair hardware• Duration: depends on warranty or availability of parts but

24 hours is common

– Step 2: reinstall OS and backup software• Duration: assuming you have media and keys, 2 – 4 hours

– Step 3: restore data from backup• Duration: assuming you backed up AD/System state,

about the same amount of time your backup takes to run, 4 – 6 hours is common

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

What to expect during a restore• Data loss

– PCs• Real-time backup is nearly possible. Services like Mozy backup data

while your PC is idle

– Servers • Most companies do not backup more frequently than once a day• Volume Shadow Copy – can help with minor failures

– Expect data loss but know what you can tolerate

• Delta between your last backup and the moment of failure

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Reduce the time to restore

• Spare hardware

• Upgraded warranties and maintenance agreements

• Avoid white box servers

• Faster Internet connections

• Local backup copies

• Good documentation and install keys

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Reduce the time to restore (cont.)• Safety nets for critical apps

– Exchange • MEHS Continuity• Hosted Exchange

– Files• Offsite backup that provides web based

single file restore

• Backup DNS / Domain Controller

• Upgraded warranties

talks!

Questions?

Submit your questions using the chat box.

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Continue the Discussion…

• Additional questions can be answered by posting in the Viruses & Security Community Forum:

– tinyurl.com/yfw8f33

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Get the Most Out of TechSoup

• At TechSoup, you’ll find a range of technology services to help your nonprofit:

– Read helpful articles in our Learning Center– Request donated software, hardware, and

online services– Join our community forums to learn from

your colleagues– Browse upcoming events and conferences

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Upcoming Webinars

• Creating a Successful Computer Refurbishing Program

– Thursday, March 4, 11 a.m. Pacific time

• Get Your Organization Started on Facebook

– Thursday, March 11, 10 a.m. Pacific time

• Finding the Perfect Donor Database in an Imperfect World

– Thursday, April 15, 11 a.m. Pacific time

After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

Thank you to our Webinar Sponsor!

ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week.

For more information: pages.readytalk.com/techsoup.html

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Kami Griffiths, kami@techsoup.org, 415-633-9392