after the crash minimize your downtime

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After the Crash: Minimize your Downtime February 25, 2010Audio is only available by calling this number:

Conference Call: 866-740-1260; Access Code: 6339392

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After the Crash: Minimize your DowntimeConference Call: 866-740-1260 Access Code: 6339392

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You are being recorded…

• This seminar will be available on the TechSoup website along with past webinar presentations:– www.techsoup.org/go/webinars

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• After the webinar, you can ask follow-up questions in the Viruses & Security Community Forum:– tinyurl.com/yfw8f33

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talks!

After the Crash: Minimize your DowntimePresenter: Laura Richardson,

Uptime Resources

Gregory Seeley, TechSoup Global

Sponsored by


Today’s Speakers

Gregory SeeleyTechSoup Global

Facilitator: Kami Griffiths , TechSoupAssisting with chat questions: Becky Wiegand, TechSoup

Laura RichardsonUptime Resources


Agenda

• Do what you can to prevent problems

• Document your PC or Server

• Back up your data

• Hiring a techie

• What to expect during a restore

• Q&A


Scenarios

• Brian’s laptop– No backup, no antivirus protection and

his son tried to visit disney.com• Glaucoma Research Foundation

– Exchange Server hardware failure– Failing backups, Tombstone policy for

Active Directory required recreation of domain

– Restore was successful but data was lost


Problem Prevention

• Anti-virus software

• Windows Updates / Server maintenance

• Keep work systems away from your kids

• Power protection

• Be suspicious of all software and only buy from reputable sources

• Hire a techie when you are out of your comfort zone


Identify your data – then back it up• Desktops/laptops

– Photos, music, files. Do you store important data on your desktop?

– Run the Recovery Disk Creator and burn to a DVD

– Create system documentation including: • Hardware serial numbers or service tag info• List of installed applications and install keys• List of service provider info including ISP account

info, hosted services etc.


Identify your data – then back it up• Servers

– Files – are you backing up the right stuff? How often? How long is your historical archive?

– SQL database – do you have an agent? Have you set your application to output a backup file that you can include in backup job?

– System state and AD – Exchange – message level backup vs Mailbox store

– Network Documentation – create it and back that up too


Software Requested Through TechSoup• Lack of warehouse space = no physical

product

• It’s important to:– access your product from TechSoup ASAP once

you’ve received the fulfillment email[s].– back up the software incase of computer

failure/crash.– keep a record of the links, websites and other

important information in case you should need to re-access your product which may not be available later.


Microsoft

• Microsoft products remain available for good if you print out the Volume License Key and hang on to the disc.

• They are also available via download for 2 years after first purchase on their Volume License Center website.


Adobe

• Visit the Release Archive tab

• Older versions are relatively easy to access

• Have your product key available from your fulfillment email


Intuit

• Once a new version comes out the link we supply the customer in the fulfillment email is deactivated.

• We can usually find a replacement link but back up is highly suggested.


Symantec

• As long as the version is still in use we can normally re-access it, but definition subscriptions expire.


Identify your data – then back it up• Backups

– Backups are a combination of software and target

– Software – keep a current support contract• Symantec Ghost for PCs• Symantec Backup Exec for Servers• Windows NT Backup• Many more


Identify your data – then back it up

– Target• Tape drives are still a prevalent target

– keep enough tapes for a good historical record– Encrypt tapes for offsite storage

• Disk based backups– Barracuda– Live Vault with the local appliance

– Automated offsite services• PCs: Connected, iBackUp, Mozy• Servers: LiveVault, Backup Exec, Barracuda

– Make sure an agent is available for your application e.g SQL, Exchange


When to hire a techie?

• Setting up backups puts you out of your comfort zone

• Test file restores are failing or you are not sure how to test

• Red lights or errors on your server and you are unsure what to do

• Audit and get an opinion about restorability


What to expect during a restore• Timeline

– Step 1: identify problem, repair hardware• Duration: depends on warranty or availability of parts but

24 hours is common

– Step 2: reinstall OS and backup software• Duration: assuming you have media and keys, 2 – 4 hours

– Step 3: restore data from backup• Duration: assuming you backed up AD/System state,

about the same amount of time your backup takes to run, 4 – 6 hours is common


What to expect during a restore• Data loss

– PCs• Real-time backup is nearly possible. Services like Mozy backup data

while your PC is idle

– Servers • Most companies do not backup more frequently than once a day• Volume Shadow Copy – can help with minor failures

– Expect data loss but know what you can tolerate

• Delta between your last backup and the moment of failure


Reduce the time to restore

• Spare hardware

• Upgraded warranties and maintenance agreements

• Avoid white box servers

• Faster Internet connections

• Local backup copies

• Good documentation and install keys


Reduce the time to restore (cont.)• Safety nets for critical apps

– Exchange • MEHS Continuity• Hosted Exchange

– Files• Offsite backup that provides web based

single file restore

• Backup DNS / Domain Controller

• Upgraded warranties

talks!

Questions?

Submit your questions using the chat box.


Continue the Discussion…

• Additional questions can be answered by posting in the Viruses & Security Community Forum:

– tinyurl.com/yfw8f33


Get the Most Out of TechSoup

• At TechSoup, you’ll find a range of technology services to help your nonprofit:

– Read helpful articles in our Learning Center– Request donated software, hardware, and

online services– Join our community forums to learn from

your colleagues– Browse upcoming events and conferences


Upcoming Webinars

• Creating a Successful Computer Refurbishing Program

– Thursday, March 4, 11 a.m. Pacific time

• Get Your Organization Started on Facebook

– Thursday, March 11, 10 a.m. Pacific time

• Finding the Perfect Donor Database in an Imperfect World

– Thursday, April 15, 11 a.m. Pacific time


Thank you to our Webinar Sponsor!

ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week.

For more information: pages.readytalk.com/techsoup.html

talks!

Thank you! Please complete the post event survey!

Kami Griffiths, [email protected], 415-633-9392

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