active listening skills talk less and listen more

Active Listening Skills Talk Less and Listen More

Vocabulary

• 1. Encouraging

• Purpose: to show interest and encourage the other person to keep talking

• How To Do It: Do not agree or disagree• Example: hey man, that’s cool. Can you tell

me more?

Vocabulary

• Clarifying

• Purpose: To help make clear what is being said; to get more accurate and understandable information.

• How to Do It: Ask questions that cannot be answered with a Yes or No.

• Example: When did this happen? What do you mean by this?

Vocabulary

• Paraphrasing

• Purpose To show the other person you understand what they are saying.

• How to Do It Restate what the speaker says using different words.

• Example So, you mean she lied to you and now you want to tell her off. Is that what you are talking about?

Vocabulary

• Reflecting

• Purpose To further your understanding by thinking seriously about what is being said; take time to think longer and harder and maybe catch something you missed earlier.

• Example Oh, now I get it. I am hearing you know.

Top 10 listening Strategies

• 1. Concentrate, pay attention and really make an effort to listen

• 2. Show honest interest by nodding your head and saying “I get it”.

• 3. Let the speaker talk. Interruptions should only be made to make sure you understand what the other person is saying.

• 4. Make sure you understand the meaning of all words the speaker is using.

• 5. Let the speaker finish his entire communication.

Top 10 listening Strategies• 6. try not to be too emotional about what the

speaker says.• 7. Ask questions if you need an explanation or

don’t understand something.• 8. Make sure you understand what the other

person is saying BEFORE making a decision or taking action.

• 9. repeat to the speaker what you think you’ve heard.

• 10. Let the speaker know you are listening by giving him feedback.

Talk Less

Listen More

Talk Less & Listen More

• 1. Stay alert to verbal and non-verbal messages• 2. Ask Questions• 3.Summarize• 4. Give feedback• 5. Communicate nonverbally