a guiding light for the processes in your private cloud
Post on 07-Dec-2014
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A guiding light for the processes in your private cloud
Kurt Van HoeckeCommunity Expert -MVP
Kurt Van Hoecke
AGENDA
Welcome System Center 2012 enables IT service delivery Standarization for System Center Self-service and automation with System Center Monitor your automation and optimize
System Center 2012
Enables IT service delivery
Flexibility with delegation and control
Applications self-service across clouds
Physical, virtual, and cloud management
SYSTEM CENTER 2012 CLOUD AND DATACENTER MANAGEMENT
PREDICTABLE APPLICATIONSPRODUCTIVE
INFRASTRUCTUREYOUR CLOUD
Deliver flexible and cost-effective infrastructure with what you
already know and own.
Heterogeneous support
Process automation
Self-service infrastructure
Applications power your business.Deliver predictable application
service levels with deep application insight.
Private and public cloud computing
on your terms managed witha common toolset.
Deep application monitoring and diagnosis
Comprehensive application manageability
Service-centric approach
Heterogeneous support
Process automation
Self-service infrastructure
Deep application monitoring and diagnosis
Comprehensive application manageability
Service-centric approach
Flexibility with delegation and control
Applications self-service across clouds
Physical, virtual, and cloud management
Self Service
Service Delivery & Automation
SYSTEM CENTER HELPS DELIVER IT AS A SERVICE
Deploy
Configure
Service Model
DC Admin
Operate
Monitor
Virtual
Physical
Public Cloud
Private Cloud
Virtual Machine Manager
Operations Manager
App Controller
Service Manager
Service Manager
Orchestrator
Configuration Manager
Data Protection Manager
Consumer
Application ManagementService Delivery &
AutomationInfrastructure Management
DELIVERING IT SERVICES CONSISTENTLY
Standardization
ServiceConsumer
ServiceProvider
Self-Service
Automation
Processes
Systems
SERVICE DELIVERY AND AUTOMATION ARCHITECTURE
Third party management
tools
Service catalog Templates
Workflows
CMDB
Work
Ite
ms
Config
ura
tion
Ite
ms
Know
led
ge
Reporting and data warehousing
Self Service
Standardization
Automation
EmailMobile Portal
Release Management
Self-Service Incident Management
IT GRCOperationsManagement
Change Management
Standarization
How can Service Manager help on this?
Standarization with System Center 2012
Components Processes SC products Challenges
CMDB
Connectors
Service Requests
Configuration Management
All other Processes consume
Configuration Manager
Operations Manager
Virtual Machine Manager
Orchestrator
Asset Management
User/VM/Group… provisioning
Standard offerings for your IT
OVERVIEW OF CMDB CI IMPORT
Service Manager
Orchestrator
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
LOB
3rd Party Management Tools
Service TemplatesVirtual Machine TemplatesStorage ClassificationsLogical NetworksLoad BalancersLoad Balancer VIP Templates
VIRTUAL MACHINE MANAGER
ServersClientsHardwareWeb SitesDatabasesWeb ServicesVirtual MachinesHostsExchange ServersDomainsSitesAnd much more…
OPERATIONS MANAGER
ComputersHardwareSoftwareComputer Primary UserDesired Configuration Management
CONFIGURATION MANAGER
UsersGroupsComputersPrintersUser Manages User
ACTIVE DIRECTORY
Runbooks
Author workflows to sync data from line of business applications (LOB) or other 3rd party management systems
ORCHESTRATOR
CSV Data ImportCustom Connector using SDKPowerShell
OTHER OPTIONS
Configuration Manager
Operations Manager Active DirectoryVirtual Machine
Manager
CONNECTOR FRAMEWORK INTEGRATION Configuration item visibility
Hardware inventory, software inventory, software updates
Primary computer owner based on asset-intelligence data
Operations Manager discovered objects
Distributed applications (Service Manager Business Service based on deployed application from VMM service template)
Active Directory data for user, user groups, printers, computers
User contact information, organization, notification addresses
Virtual Machines and Virtual Machine Template configuration items
Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications.
Orchestrator integration packs facilitate automating activities across System Center, LOB, and third-party management tools.
Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications.
Orchestrator integration packs facilitate automating activities across System Center, LOB, and third-party management tools.
STANDARDIZE YOUR IT SERVICE DELIVERY START WITH DEFINING YOUR SERVICES…
An IT Service is “something” that IT delivers to the business...
… in a way the business understands it. Examples…
Intranet Portal Email / Voice Warehouse Automation Public Website
Once services are defined; the possible requests can be defined. Predictable request = consistant IT service delivery
Standarization with SC 2012
DEMO
SELF-SERVICE and automation
Central to Service Delivery Architecture & Automation
SELF-SERVICE and automation Service Catalog
Components Processes SC products Challenges
Self Service Portal
Service Catalog
Request fulfullement
Orch Runbooks
Service Request Management
Incident Management
Configuration Management
Configuration Manager
Operations Manager
Virtual Machine Manager
Orchestrator
Enginering User/VM/…
provisioning Standard
offerings for your IT
Rights assignment
SERVICE DELIVERY AND AUTOMATION KEY VALUE ENABLERS
STANDARDIZATION SELF SERVICE AUTOMATION
Give Consumers of IT services the ability to identify, access
and request services as needed
Controlled empowerment
Request offerings displayed based on user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and systems necessary to fulfill
Consumer requests.
Automate routing of requests for approval and manual steps
Automate fulfillment of the service request
Automate notifications
Standardize the services provided by IT to Consumers
Define the services to be offered
Define the request offerings that will be part of a service offering
Identify who needs to be involved (approvals, notifications, fulfillment)
Templates to capture standard process for request fulfillment
SELF-SERVICE PORTAL FEATURES
Service Catalog Role-based access Users fill forms to create service
requests Dynamic forms, flexibility
Help Articles Users can search and open
knowledge My Requests
View/Update own incident / service requests
My Activities View/Update own manual
activities Review and approve
TECHNICAL DETAILS FOR SM12 PORTAL
Web Content Server (WCS) IIS sites and app pools Service host: In-proc client and server SDK, communicates via WCF to SMDB Content host: Silverlight webparts packaged in XAP files Navigation between webparts handled in config files
Sharepoint site SharePoint Foundation 2010 or Enterprise Can use existing SharePoint farms SM webparts come with .aspx wrappers that include customizations; enable
SharePoint admin tools to customize Add other webparts via SharePoint extensibility
Supported configurations (installed via SM setup): SharePoint site and WCS co-located with SM management server SharePoint site and/or WCS remote from SM management server
AUTOMATION with Orchestrator Runbooks
PROCESS AUTOMATION SYSTEM AUTOMATION
Assignments and NotificationsApprovals
OrchestrationIntegration
Request ApprovalFulfillmen
t
ORCHESTRATOR INTEGRATION PACKS
Third Party Integration Packs
• VMWare vSphere• BMC BladeLogic• BMC Remedy• BMC Atrium• BMC Event Manager• HP Operations Manager• HP Service Manager• HP iLO & OA• IBM Netcool
Or build your own!
Microsoft Integration Packs System Center 2007 Operations Manager System Center 2007 Configuration
Manager System Center 2010 Service Manager System Center 2008 Virtual Machine
Manager System Center 2010 Data Protection
Manager System Center 2012 Operations Manager System Center 2012 Configuration
Manager System Center 2012 Service Manager System Center 2012 Virtual Machine
Manager System Center 2012 Data Protection
Manager Active Directory
INTEGRATION
Service ManagerData Warehouse
Orchestrator
Service Manager
Virtual Machine Manager
Operations Manager
Configuration Manager
Active Directory
Notifications via Exchange
LOB
Third Party Management Tools
Inbound to System CenterBi-directional from OrchestratorBi-directional for notifications/reportingBi-directional run book integration
Configuration items and automation data populated into CMDBAutomation commands issued to System Center, third-party tools, and line-of-business applicationsInbound and outbound notifications and reportingBi-directional connector for automation activities and executing automation workflows
IMPORT BUILD PUBLISH
AUTOMATED REQUEST FULFILLMENT IN 6 STEPS
1 2 3
INVOKEMONITOR 5
6
CREATE
4
Import Deploy VM
Runbook & Data
Build ‘New VM’Request Offering
Publish ‘New VM’ to Catalog
Create a ‘New VM’ Request
InvokeDeploy VM Runbook
Monitor for New VM Created and
Deployed
SERVICE CATALOG AND PORTAL
DEMO
MONITOR & OPTIMIZE
Automation monitoring
SELF-SERVICE and automation Service Catalog
Components Processes SC products Challenges
Self Service Portal
Service Manager console
Orchestrator web portal
Orchestrator designer
Service Request Management
Orchestrator Service
Manager
Automation follow-up
Process follow-up
MONITORING PROGRESS OF REQUESTS
View status in work item forms
Easily link over to Orchestrator console to view detailed status
Retry failed runbooks
ORCHESTRATOR
Detailed status down to activity level
Historical view of runbook execution
Input, output and runtime variable data
SELF-SERVICE PORTAL
Summarized view of status for Customer
EMAIL NOTIFICATIONS
Notify about progress, failure, or successful completion
Rich HTML formatted emails with context data inserted
SERVICE MANAGER
CONTINIOUS IMPROVEMENT
Service Manageme
nt
Service Assessmen
t
Service Improveme
nt
Monitor & Optimize
DEMO
SERVICE DELIVERY AND AUTOMATION KEY VALUE ENABLERS
STANDARDIZATION SELF SERVICE AUTOMATION
Give Consumers of IT services the ability to identify, access
and request services as needed
Controlled empowerment
Request offerings displayed based on user role
Intuitive, easy to navigate portal
Self-service reporting
Automate the processes and systems necessary to fulfill
Consumer requests.
Automate routing of requests for approval and manual steps
Automate fulfillment of the service request
Automate notifications
Standardize the services provided by IT to Consumers
Define the services to be offered
Define the request offerings that will be part of a service offering
Identify who needs to be involved (approvals, notifications, fulfillment)
Templates to capture standard process for request fulfillment
Compliance with RegulationIncreased ReliabilitySimplicity of Choice
Increased Customer Satisfaction
Reduced CostsNothing Lost in Translation
Faster Time to DeliveryReduced Costs
Minimize Human Error
Questions?
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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