5 lessons from a life long issue tracker - dan radigan

#atlassian

DAN RADIGAN • SR. AGILE EVANGELIST • ATLASSIAN • @DANRADIGAN

5 Lessons From a Life Long Issue Tracker

L E S S I S M O R E

I N D I V I D U A L S A N D I N T E R A C T I O N S

Individuals and Interactions

B U I L D A P R O D U C T C U LT U R E

G R O W S H A R E D U N D E R S TA N D I N G

D O G R E AT T H I N G S

Ready for Review

Workflow is the repeatable part of your culture. Center workflow around people, not tools.

I N D I V I D U A L S A N D I N T E R A C T I O N S

L E S S I S M O R E

Less is more

B U I L D A P R O D U C T C U LT U R E

G R O W S H A R E D U N D E R S TA N D I N G

D O G R E AT T H I N G S

Job #1: Fields

• Ensure every field has a clear business value

• Place fields in order • Distribute in workflow• Purge old fields - use

“field is/not empty”• Automate collection of

data using REST or JIRA Capture

Optimize for users

Job #2: Shared Objects

• Use shared objects in JIRA to keep everyone focused• Filters• Dashboards• Agile Boards

Create once, use everywhere

I N D I V I D U A L S A N D I N T E R A C T I O N S

B U I L D A P R O D U C T C U LT U R E

Build a product culture

L E S S I S M O R E

G R O W S H A R E D U N D E R S TA N D I N G

D O G R E AT T H I N G S

=+

Each end user’s experience in JIRA is a partnership between Atlassian and the local JIRA admin.

BUILD

BUILD SHIP

BUILD SHIP

LEARN

BUILD SHIP

LEARN

Just text by itself, for impact. Use the

JIRA Issue Collector!

I N D I V I D U A L S A N D I N T E R A C T I O N S

G R O W S H A R E D U N D E R S TA N D I N G

Grow Shared Understanding

L E S S I S M O R E

B U I L D A P R O D U C T C U LT U R E

D O G R E AT T H I N G S

Strong teams are made of diverse people that bring a consistent set of priorities to each decision.

I N D I V I D U A L S A N D I N T E R A C T I O N S

D O G R E AT T H I N G S

Do Great Things

L E S S I S M O R E

G R O W S H A R E D U N D E R S TA N D I N G

B U I L D A P R O D U C T C U LT U R E

To do anything truly great, courage always dictates turning one’s back on everything that is good.

I N D I V I D U A L S A N D I N T E R A C T I O N S

Unleash your JIRA!

L E S S I S M O R E

G R O W S H A R E D U N D E R S TA N D I N G

D O G R E AT T H I N G S

B U I L D A P R O D U C T C U LT U R E

UNLEASH YOUR J

IRA

Thank you!

DAN RADIGAN • SR AGILE EVANGELIST • ATLASSIAN • @DANRADIGAN