3. iiruc - infrastructure management vs. business management
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Infrastructure Management vs.
Business Management
Calin Rangu
09.09.2009
Bucharest
Agenda
Our Set-up
Unique Advantages
Business Service Management
Partnerships
Clients
Services Integrator
National coverage for Infrastructure Management
Client Management Services –
Maximum 2 hour for reaching the client anywhere over Romania
Between 4 and 12 hours solving time, depending on agreed SLA-s
Just-in-time answer - thanks to a centralized Call Center
Prime – Contractor
Professional IT&C Service
Unique Advantages (w/o subcontractors)
IIRUC Service means:
Over 70,000 equipment in service
Over 20,000 customers
350 employees
120 cars fleet
60 nationwide locations
50 service laboratories
47 nationwide stores
1 national training center
Multiple certifications
East-Europe competence hub
Running international projects (Ukraina, CEE)
IT Operations
Outsourcing
Security Services
Software Solutions
Output Services
Client Management
RI-T Offered IT Services, strategical vision for Romanian market
3.000 Server
20.000 Corporate Clients
All highway system in Austria
320 local communities
27 hospitals
25 banks
40.000 km Network
520 TB Storage
1 Billion Transactions p.a.
300 Mio. printed Pages p.a.
Several Data Centers
Business Service Management
Proc
esse
sTe
chno
logy
Incident Handling
Multi level Problem & root cause Analysis
Pre-Incident Problem
Resolution
Incident & Problem
Management
Inventory Discovery & Identification
Basic Asset Management
Asset Lifecycle
Management
Change & Configuration Management
2. ITIL Processes
Service Desk
Service Desk Order
Solve Direct Incident & Problem
Technical Service Level Agreements
End-to-end user based Agreements
Integrated & predictive
Service Level Agreements
Service Level Management
Event Monitoring
Event correlation & operational automation
Linkage of IT servcie
delivery to business
Service Impact&Event Management
3. Service Level Management
Impact Manager
BusinessAvailability Center
ServiceLevel Mgmt
EventManager
6. Business Image
Component Availability, Scheduling, Performance
Centralized automated
batch & online Mgmt.
Bi-directional connection to
business priorities
Infrastructure & Application Management
Control
Inventory Discovery & Identification
Basic Asset Management
Asset Lifecycle
Management
Asset Management & Discovery
Historical trending and
usage reporting
Capacity Planing
Prediction & automated
provisioning
Capacity Mgmt. &
Provisioning
1. IT Asset Management
Syncronisation
Asset Management
Topology Discovery
Configuration Management Database (CMDB)
5.Implementation CMDB
4. A
utom
atic
ally
det
ects
Methodology - IT Service Costs Client Service KPI Region1
Client Service KPI Region2
Client Service KPI Regionn
Comparision /Benchmarking /+/- Impression
…..
xxx KPI R1….
xxx KPI Rn….
…..
Business Case 1
Business Case n…..
1
50100
Dienstl. RI laufendDienstl. S& T laufendHardware (exkl. Wartung)Hardware (Wartung)Software (inkl. Wartung)LeitungskostenRZ-KostenNicht aufgeteilt 927 515 1442Summe Kosten 927 515 1442
Anteil % 64% 36% 100%Potenzial 2008 in TEUR 32 18 50
SAN TSM SummeQ1 3 2 5Q2 13 7 20Q3 23 13 35Q4 32 18 50Summe in TEUR 32 18 50
Potenzialaufteilung
Potenzialtracking: kumuliertPlan
Laufende Kosten 2008
SAN TSM SUMME
Überarbeitung Datensicherungskonzept
Kurzfristpotenzial 2008:Potenzial 2009:
Wirkungsbereich: SAN, TSM
9
00
Dienstl. RI laufendDienstl. S& T laufendHardware (exkl. Wartung)Hardware (Wartung)Software (inkl. Wartung)LeitungskostenRZ-KostenNicht aufgeteiltSumme Kosten 0
Anteil % 100%Potenzial 2008 in TEUR 0
PlanConsulting ext.
Q1 0Q2 0Q3 0Q4 0Summe in TEUR 0,00
Laufende Kosten 2008Consulting
extern
Potenzialaufteilung
Potenzial 2009:
Wirkungsbereich:Consulting extern
Kurzfristpotenzial 2008:
Reduktion Stundensatz "Consulting extern" (IBM, etc.)
Potenzialtracking: kumuliert
7 Architekturkonsolidierung
290
Dienstl. RI laufend 784Dienstl. S& T laufendHardware (exkl. Wartung) 429Hardware (Wartung) 60Software (inkl. Wartung) 284Leitungskosten 71RZ-Kosten 412Nicht aufgeteiltSumme Kosten 2.040
Anteil % 100%Potenzial 2008 in TEUR 29
PlanMiddleware
inkl. e-learning
Q1 2,9Q2 11,6Q3 20,3Q4 29Summe in TEUR 29,00
IstMiddleware
inkl. e-learning
Q1Q2Q3Q4Summe in TEUR
Laufende Kosten 2008Middleware
inkl. e-learning
Potenzialaufteilung
Potenzial 2009:
Wirkungsbereich:Middleware
Kurzfristpotenzial 2008:
Potenzialtracking: kumuliert
Potenzialtracking: kumuliert
Budget/Cost Information
IT Service Definition
Qualification of A
ctionsQ
uantification of Actions
Service OptimisationMeasures / Actions
Service Optimization OverviewCentralization
Client Backbone Core Apps Data centercentralization IT Governance
Support
Automation
IT Controlling
Service view
Field Serviceorganization
Life cyclemanagement
Type reduction
Standardization
SW distribution
Standardization
Data centerconsolidation
Network
Server
Storage
Backup
Virtualization &Automation
Standardization/ Centralization
Supplier Management /contract renegotiation
Wide AreaNetwork
Consolidation
Standardization Consolidation Centralisation is the chain of sustainable service cost improvement!
Partners
Clients
Thank you for your attention!
SC IIRUC SERVICE SA
Thank you for your attention!
7th “Fabrica de Glucoza” StreetSector 2020331 BucharestRomania
Tel.: +40-21-232.25.21Fax: +40-21-232.25.26
Mail: office@iirucservice.rowww.iirucservice.ro
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