2020 tour afternoon presentation part 1

What does NCT need to be fit for purpose to support

20 million parents by 2020?

Enough money in order to fund our plans and provide as much as possible at the lowest cost to parents

Efficient and effective IT systems

Sufficient skilled practitioners to support parents

Sufficient supported volunteers to grow and coordinate our local network of support right across the UK

A broad and generous supporter base

Efficient and effective systems and relationships

Improving the ‘back office’

Joseph Lowe

Corporate Resources Director

• Our Financial position is challenging• First the good news…• Turnover is increasing:

2005 2006 2007 2008 2009 2010 20118000

9000

10000

11000

12000

13000

14000

15000

Turnover£'m

• But spending is increasing more than income

In 2005 and 2006 income &spend are both going up but income is more than spend

By 2009 income and spend are continuing to increase BUT spending is now greater than income

2005 2006 2007 2008 2009 2010 20117,000

8,000

9,000

10,000

11,000

12,000

13,000

14,000

15,000

Income / Expenditure£'m

So.. • We need to either reduce spending or find more

income or a bit of both• But we need to do so in a way that helps us support

more parents

At the moment we are using our reserves to bridge the gap:

But in 3 years time if we carry on like this there will be none left!

Actual

2008 2009 2010 2011 2012 2013

-500

-

500

1,000

1,500

2,000

2,500

3,000

£'000

If we carry on the same

• Our systems were designed for a much smaller organisation

• We don’t have the information to understand our income and expenditure

• We have an inadequate IT infrastructure• We have multiple accounting systems• We are not using the potential of the Internet • Disjointed purchasing has increased costs• Inappropriate facilities

What’s the problem?

How our income breaks downMore comes from courses

All other sources of income have grown BUT far more slowly

2005 2006 2007 2008 2009 2010 20110

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

Trading

Courses

Interest

Membership

Grants, donations, fundraising

£'m

Work in progress - IT

Volunteer registration and self service - launched

Email system upgraded

Network stabilised

• Appointed Network Manager• New server room• Upgrading the operating systems• Replaced life expired servers• Backing up data

UKO accounts system upgraded

Almost finished: Babble PSA link

Almost finished: Direct debit membership forms

Next in line: • On-line CPD bookings

• On-line signup for fundraising events

• Babble email groups

• Nearly new sale seller registration

• Working towards a single finance NCT system while retaining local autonomy

• Investigating virtualising the local bank accounts

• Looking towards payments authorised locally and paid centrally via BACS

• Card access to cash at the local bank branch

• Ending LloydsLink and local bank mandates – everything that’s needed would be within Intrabiz

Branch and PSA finance systems

• Changed the ‘financial year’ to match the NCT flow of activities

• Formed a VAT group to reduce unrecoverable VAT

• Restructured the financial statements

• Tough and realistic budgeting to rebuild reserves

• Create efficiencies from the MIDIRS and baby café mergers

• Refurbishing and extending UKO to create a suitable training & meeting venue

Work in progress – Finance & Facilities

Audited financial statements year to September 2011:

Will it work?

NCT Charity – 2010/2011 £’000s

Total incoming resources 14,394

Total resources expended 14,394

Surplus / (deficit) -

Better systems

Reaching more parents

More incomeMore to spend on education, training and information

More branch activities, trading, courses

Financial Sustainability

Strengthening Parent Services

Mark Atkinson

In order to deliver efficient and effective services to more parents we must:

• Strengthen our central infrastructure• Improve our service design• Support our Volunteers and Practitioners

Strengthening the Central Infrastructure

Strengthening the Central Infrastructure

• Development of our contracting function

• Upgrading our database

• Integrating systems to enhance the management information available to drive quality improvement

Improving Service Design

Improving Service Design

• Provision of a central Beneficiary and Supporter Services Unit and single Helpline

• Developing our course booking facility• Making the web experience user friendly

and intuitive

Support our Volunteers and Practitioners

Support our Volunteers and Practitioners

• Widening access to parent data for outreach• Rollout of Volunteer Registration System• Effective Volunteer Induction• Enhancement of regional training• Development of Babble content

NCT Collegefit for purpose training and education

to reach 20 million parents

NCT College

• Not a building• A way of thinking about our education• Gives our education the esteem it deserves• Helps us showcase quality of our training

What is NCT College?

• Train NCTPs and Volunteers • Train for a range of roles • Provide pathways for career and role progression• Provide a home for our training for external

audiences

What will it do?

• Starting September 2012• Full or Part time study• BB Practitioner training• Specialist training

Training NCT Practitioners

Practitioner Training Pathway

Peer SupportCBBCPEAP

NCT Core Training6 ‘Core

Modules’

‘Specificin-depth’Modules

Honours Degree Modules

MastersPhDPost

Doctoral

In-houseCertifica

te

Cert HEBirth and

Beyond

Foundation

Degree

Honours Degree

ProbationaryYear

Level 4Levels 2 + 3 Level 5 Level 6

• B&BPs • Add one or more specialist pathways if desired• Foundation degree• Honours degree• More career opportunities

Flexible NCTP Career Pathway

Birth and Beyond

Practitioner

NCT Yoga for Pregnancy

Practitioner

ANT

Specialist

Practitioner

BFC

Specialist

Practitioner

NCT

Doula

Hon

PNL

Specialist Practitioner

NCT Baby Massage

Practitoner

Foundation Degree

Honours Degree

Tutor

Supervisor

Researcher

Assessor Peer

Support Trainer

Cert HE

NCT Self-Hypnosis for Birth

Practitioner

• Volunteer training will move to college• Needs based• Suit expectations of volunteers• Volunteer learning programmes• Consultation to develop programmes• Training by Regional Coordinators• Training with recognition

Training NCT Volunteers

• Programmes will migrate to college from Sept 2012

• Learning programmes will review current training• Feedback and review of programmes • What works well will stay• First programmes on offer next year

Plans for volunteer training

• College will house training for professionals • Competencies• Specific modules• Training for all environments • Current programmes will migrate over after review

Training for External Professionals

Education Manager Clea Harmer

Tutor Pastoral ManagersCathy Finlay: Quality and New DevelopmentsAnn Bradwell: Student Forum/Opps FundLynn Thompson: CPD

Admissions ManagerJuliana Beardsmore

Education Finance ManagerVirginia Campbell

Education ChampionsSuzy Colebeck, Jolene Galbreath, Sarah Harrison, Victoria Ward

Who’s Who in NCT College?

Quality is the keystone of NCT training, so we have:• Chosen a new University Partner who supports

the aims of the College• Developed a robust new training programme• Appointed a Tutor Pastoral Manager who

responds to all complaints

Quality

NCT College, supported by the University of Worcester, has a clear and important role in working towards and achieving NCT’s 2010-2020 Strategy