2018 employee engagement survey - university of …...2018 employee engagement survey november 1,...

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2018 Employee Engagement Survey

November 1, 2018

Town Hall Meeting

Today's Discussion

DU Impact 2025: Relationship to Strategic PlanIntroduction to ModernThink survey and pilot processShare ResultsNext Steps We need your feedback

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Popcorn Ideas and/or

Recommendations

We want your

thoughts&

ideasNOW!

https://udenver.qualtrics.com/jfe/form/SV_9zZOSJPqWI05nz7

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DU Impact 2025

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Introduction• Specializes in Engagement and Survey

Administration for Academic Institutions

• Publishes The Chronicles' Great Colleges to Work For

• Pilot Year for Initial Survey Engagement @ DU

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Methodology• Pilot Survey Administered:

May 8 – May, 22, 2018

Response Rate• 2018 Overall Response Rate:

1650/3075 respondents

Survey Overview

© 2018. All rights reserved 7

54%

Response Rate Respondents Surveys Sent Percentage

ALL EMPLOYEES 1650 3075 54%

Administration 21 31 68%

Faculty 466 811 57%

Adjunct Faculty 108 563 19%

Exempt Professional Staff 716 1036 69%

Non-exempt Staff 339 634 53%

Response Rates

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Job Satisfaction/ Support

Teaching Environment

Professional Development

Compensation, Benefits & Work/Life Balance

Facilities

Policies, Resources &

EfficiencyShared

Governance PrideSupervisors/ Department

ChairsUnit Leader

Faculty, Administration & Staff Relations

Communication Collaboration Fairness Respect & Appreciation

Chancellor Provost

© 2018. All rights reserved

Dimensions

Response Guidelines

Positive ResponsesStrongly Agree, Agree

Negative ResponsesStrongly Disagree, Disagree

Response Options: Strongly Agree, Agree, Sometimes Agree/Sometimes Disagree, Disagree, Strongly Disagree, Not Applicable

Guideline Score Description Guideline Score

75% + Very Good to Excellent < 10%

65 – 74% Good 10 – 14%

55 – 64% Fair to Mediocre 15 – 19%

45 – 54% Warrants Attention 20 – 29%

< 45% Poor 30% +

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Dimensions (University)

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Job Satisfaction/ Support (70%)

Teaching Environment

(57%)

Professional Development

(63%)

Comp., Benefits & Work/Life

Balance (62%)

Facilities (69%)

Policies, Resources &

Efficiency (52%)

Shared Governance

(52%)

Pride (69%)

Supervisors/ Department

Chairs (69%)

Unit Leader(67%)

Faculty, Administration & Staff Relations

(49%)

Communication(51%)

Collaboration(53%)

Fairness (53%)

Respect & Appreciation

(53%)

Chancellor(70%)

Provost(63%)

Poor <45%

Warrants Attention 45 - 54%

Fair to Mediocre 55 – 64%

Good 65 – 74%

Very Good to Excellent

75%+

Our Dimensions (% positive)

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70%69%69%69%

63%62%

57%53%53%53%52%52%51%

49%

Job Satisfaction/SupportPride

Supervisors/Department ChairsFacilities

Professional DevelopmentCompensation, Benefits & Work/Life Balance

Teaching EnvironmentCollaboration

FairnessRespect & Appreciation

Shared GovernancePolicies, Resources & Efficiency

CommunicationFaculty, Administration & Staff Relations

Top Ten Statements

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Survey Statement2018

University of Denver% Positive

2018 University of

Denver% Negative

5 I understand how my job contributes to this institution's mission. (Pride) 86 4

2 I am given the responsibility and freedom to do my job. (Job Satisfaction) 82 5

29 The institution takes reasonable steps to provide a safe and secure environment for the campus. (Facilities) 80 6

24 I have a good relationship with my supervisor/department chair. (Supervisor/Dept.Chairs) 80 6

*62The Chancellor has the knowledge, skills and experience necessary for institutional success. (Chancellor)

77 6

© 2018. All rights reserved

Top Ten Statements

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Survey Statement2018

University of Denver% Positive

2018 University of

Denver% Negative

47 My supervisor/department chair supports my efforts to balance my work and personal life. (Comp/Benefits) 77 9

49 This institution actively contributes to the community. (Policies/Resources/Efficiency) 75 5

*65 The Chancellor regularly models this institution's values. (Chancellor) 75 6

25 Overall, my department is a good place to work. (Pride) 75 8

36 I am proud to be part of this institution. (Pride) 74 5

© 2018. All rights reserved

Strengths

15Statements are sorted by highest positive response

© 2018. All rights reserved

*Benchmark not available for custom statements

Pride and Mission“DU is a great place to work. No job in academia is perfect and there are a lot of dedicated individuals at this University who show up to work and do good. It is remarkable how much faculty, staff, and students do for the greater good”

Appreciation of Co-workers and Team “I appreciate my co-workers. Many of the staff members in my area are highly caring people who make a lot of difference for each other”

Bottom Ten Statements

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Survey Statement2018

University of Denver% Positive

2018 University of

Denver% Negative

28 My department has adequate faculty/staff to achieve our goals. (Policies, Resources & Efficiency) 34 41

11 I am paid fairly for my work. (Compensation, Benefits & Work/Life Balance) 37 40

35 Our recognition and awards programs are meaningful to me.(Respect & Appreciation) 34 33

58 There's a sense that we're all on the same team at this institution. (Collaboration) 37 30

18 Issues of low performance are addressed in my department. (Fairness) 42 29

© 2018. All rights reserved

Bottom Ten Statements

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Survey Statement2018

University of Denver% Positive

2018 University of

Denver% Negative

59 This institution's culture is special - something you don't find just anywhere.(Pride) 42 27

22 Changes that affect me are discussed prior to being implemented. (Communication) 42 27

17 Our review process accurately measures my job performance. (Policies, Resources & Efficiency) 44 27

55There is regular and open communication among faculty, administration and staff. (Faculty, Administration & Staff Relations)

39 24

9 I am regularly recognized for my contributions. (Respect & Appreciation) 50 24

© 2018. All rights reserved

Compensation“Better opportunities for a pay raise or bonus. Unfortunately, employees are forced to change positions to get any pay raise. Opportunity for advancement within a position is scarce.”

Communication“Clear, consistent, and credible communication from administrators would be helpful. Many decisions are often made without staff input, particular from those who will be directly affected.”

Resources and Community“So often we seem to be competing against each other for resources or attention or success, that if we could be incentivized to work together, we could finally break down some of the competition that keep our silos so strong. “

Opportunities

18© 2018. All rights reserved

Diversity and Inclusion

19© 2018. All rights reserved

Survey Statement2018

University of Denver% Positive

2018 University of

Denver% Negative

50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 58 17

45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 69 10

“I feel my contributions and of those I work with are valued. Our executive director works hard to ensure diversity and inclusion. I truly value the work/life balance afforded to me.”

“I am here because of the institution's values, and because the institution appears committed to making strides in terms of inclusivity and diversity. I truly appreciate the work to engage in healing and acknowledgment of past wrongs regarding the Native American community, though I hope we can make more progress in the future.”

Popcorn Ideas and/or

Recommendations

Rememberwe want your

thoughts&

ideasNOW!

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56%

60%

61%

66%

81%

Faculty

Exempt ProfessionalStaff

Non-exempt Staff

Adjunct Faculty

Administration

Job Category (Overall % Positive 1-60)

© 2018. All rights reserved

Gender (Overall % Positive 1-60)

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47%

61%

64%

Decline to answer

Female

Male

© 2018. All rights reserved

Age (Overall % Positive 1-60)

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62%

60%

61%

64%

62%

58%

62%

62%

66%

63%

65+

60-64

55-59

50-54

45-49

40-44

35-39

30-34

25-29

< 25

© 2018. All rights reserved

Ethnicity/Race (Overall % Positive 1-60)

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59%

59%

60%

62%

63%

Black or African American

American Indian or Alaska Native

Hispanic or Latino

Asian

White

© 2018. All rights reserved

Supervisory Status (Overall % Positive 1-60)

25

58%

64%

No

Yes

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Annual Salary (Overall % Positive 1-60)

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53%

70%

70%

68%

60%

60%

59%

59%

65%

Decline to answer

$175,001 or more

$150,001 to $175,000

$125,001 to $150,000

$100,001 to $125,000

$75,001 to $100,000

$50,001 to $75,000

$25,001 to $50,000

$25,000 or less

© 2018. All rights reserved

Years at Institution (Overall % Positive 1-60)

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45%

57%

59%

54%

57%

58%

58%

61%

69%

Decline to Answer

More than 25 years

21-25 years

16-20 years

11-15 years

8-10 years

5-7 years

2-4 years

Less than 2 years

© 2018. All rights reserved

Honor Roll Schools

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Characteristics

Enrollment 10,000+

Top 10% of schools in seven of twelve

recognition dimensions

• Baylor University

• Florida International University

• Hofstra University

• Illinois State University

• Mississippi State University

• Southern New Hampshire University

• Texas Christian University

• University of Central Oklahoma

• University of Maryland Baltimore County

• University of Notre Dame

Why Honor Roll Schools?

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• Original intent was to use enrollment peer group as benchmark

• Due to low participation among peers, Honor Roll was used

• Normally would not use Honor Roll in pilot year

• Schools in Honor Roll are not typical DU peer schools

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70% 69% 69%63%

82% 83% 86%79%

Job Satisfaction/Support Facilities Pride Professional Development

University of Denver Honor Roll

© 2018. All rights reserved

Dimensions (%Positive)

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62%57%

53% 53%

79% 80%74% 71%

Compensation, Benefits &Work/Life Balance

Teaching Environment Collaboration Fairness

University of Denver Honor Roll

© 2018. All rights reserved

Dimensions (%Positive)

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53% 52% 52% 51% 49%

75% 74% 74%70%

77%

Respect &Appreciation

Policies, Resources& Efficiency

Shared Governance Communication Faculty,Administration & Staff

Relations

University of Denver Honor Roll

© 2018. All rights reserved

Dimensions (%Positive)

Popcorn Ideas and/or

Recommendations

Don’t forgetwe want your

thoughts&

ideasNOW!

Next Steps

• Microsite available mid Nov.• Individual Division/Unit Roll-Out starts in Nov.• Benefit Benchmark Survey Study• Leadership Advisory Groups

• Performance Management Tool• Compensation Study

• HRIC full review of all survey statements to create action plan

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Next Townhall Meetings

• November 6th @ 10am @ Craig 120• November 13th @ 1:30pm @ Renaissance Room

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Thank you for your time!

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