1.4 document management - dr hasnain abbasi

EZ Doc | Document Management Innovation

AT Medics – London’s largest primary care provider

Dr Usman Quraishi | GP DirectorOmar Din | Head of Communications & Digital

Innovations that releasecapacity in Primary Care10 high impact actions

‘If you can introduce a process that improves the service you provide for your patients, and reduces GP

workload, why wouldn’t you do it?’Dr Lauren Parry

Experience• GP delivered and developed training• Delivered across 16 CCGs already, tailored to CCG

locality specific requirements• Data visualisation & performance analysis• Sustainability – training can continue to be rolled

out and competency evaluated (governance)• Proven model across +220,000 patients

Evaluation• The MPS undertook a review of EZ Doc and made the following comment:

“…AT Medics have developed a robust and innovative process for the management…in

order to reduce clinicians’ workload, improve the quality of Read coding and consistency…this

will be an invaluable resource within general practices...”

Efficacy• Audit tool – central, easy to use• Real measure of performance – business

intelligence– CCGs and Federations will see impact across groups– Practices can view their own performance over time

• 3 x CQC Outstanding practices with EZ Doc

Safety Audit

Benefits• EFFICIENCY: hours of GP admin time saved per day• SAFETY: significant improvement in clinical safety• POTENTIAL COST SAVING: £11,000 worth of annual savings per

practice, per 1000 patients• SATISFACTION: huge increase in clinical and admin staff

satisfaction

NHS England Case Study

Watch the short video: http://bit.ly/2eJHPgN

Understanding current practiceidentifying your complete document workflow process

Co-design new working model face-to-face workshops to develop a localised solution

Trainingin-practice face-to-face expert trainingplus e-learning to ensure proficiency and perpetual learning

Implementationensuring sustained improvement

and change, step by step

Auditmeasuring effectiveness & accuracy of

the new document management process

How we deliver EZ Doc

Implementation• GP Led Workshops with your GP Leads & Practice Leads• Up to 3 sessions of Expert Trainer in-practice training• Competency assessed online training• Ongoing telephone/email/web support

Implementation Impactmeasured at Edith Cavell Surgery, Lambeth (15k pts)

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Docs sent to GPs

Docs sent to Nurses

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Our Suite of InnovationsThe Digital Practice Business Intelligence & Machine Learning

Our Websites work with our active signposting.Enabling e-consultations, self-care, self-referral,

patient registration, feedback and responsive to all devices. Search engine friendly.

Currently receiving over 1mil hits a year.

Our Business Intelligence supports decision making.Seamless enterprise-wide integration with clinical and

corporate systems & KPIs. Our BI dashboard delivers user friendly insights for quality and safety improvement,

diagnosing core issues within Primary Care and providing resilient data quality.

Our Suite of InnovationsAT Medics Training Active Signposting

Face-to-Face, Online and Blended Training for all grades of General Practice staff

Our training programmes are delivered across Primary Care, including Medical Students, Trainees

and Doctors, Nurses and Physician Associates in training or in-post, Clinical Pharmacists, Healthcare Assistants, Practice Management and Clerical Staff.

Signposting that is proven to work.Our patient journey and experience is designed with

patients in mind. Our staff Active Signpost training and Digital Practice has helped to free up 25% of appointments, averaging 239 appointments p/wk now released, to focus

on more urgent and complex patient care.

26-28 Streatham Place Surgery, SW2 4QYomar@atmedics.com | 07966 032 942www.ezdoc.co.uk | www.atmedics.com