1003. designing a five star team r peterson [read-only]. designing a five star t… · buildinga...

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@RalphPeterson08

I consult for the following organizations:

Emerald North Nursing & Rehabilitation Center

Emerald South Nursing & Rehabilitation Center

DePaul Senior Living

Safire Rehabilitation of Northtowns

Regal Heights

Safire Rehabilitation of Southtowns

Sapphire of Fishkill

Sapphire Center for Rehabilitation & Nursing of Central Queens

South Shore Rehabilitation

Wesley Gardens Nursing Home

Sapphire Nursing at Wappingers Falls

Ralph Peterson

FEATURING

Building a Five Star Leadership Team@RalphPeterson08

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CMS STAR RATING

Excellent Care

Above Average Care

Average Care

Below Average Care

Poor Care

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CMS STAR RATING

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So What?

Five rulesFor managers

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Trash

Time

Dress code

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report

finish

*Trash

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So What?

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3 Levels of Leadership

Responsible

Authorized

Ability

3 Levels of Leadership

Responsible

Authorized

Ability

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Super‐Worker to Super‐Visor“Congratulations! Now Get Over Yourself”

Expert

Care

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Teach

Act

Yes

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How to build a 5‐Star Leadership Team

Standards

Expecations

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Rules

Exercise

Time

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Management Is…

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Thank You!

Ralph@RalphPeterson.com

(914) 656‐0190

@RalphPeterson08