1. we communicate to persuade 2. we communicate in order to give or provide information 3. we...

THE COMMUNICATION

PROCESS

Why do humans communicate?1. We communicate to persuade2. We communicate in order to give

or provide information3. We communicate seeking

information4. We communicate to express our

emotions

Communication Model

Communication Model

Types of Communication

Types of Communication1.Intrapersonal – talk to

yourself

Types of Communication2. Interpersonal – between FEW people in which the

people interacting are in CLOSE proximity, and feedback between the people is IMMEDIATE.

3. Group – an interactional PROCESS that occurs among THREE or more people who are interacting in an attempt to ACHIEVE commonly recognized GOALS.

4. Mass – The DISSEMINATION of information to large GROUPS of people.

5. Public – A FORMAL speaking situation in which one person speaks in front of an AUDIENCE of many individuals to inform, to persuade, to entertain, or to create a common bond with or among others.

Fields of ExperienceFields of experience can be defined as, “life experiences, attitudes, values, and beliefs that each communicator brings to an interaction and that shape how messages are sent and received” (McCornack, 2010, p. 10).

What are some things in YOUR fields of experience that are unique to YOU, or different from others?”  (What experiences have shaped you?)

http://scom320class.blogspot.com/2012/06/fields-of-experience-learning.html

Fields of ExperienceEverything you accept to be “right” / “true” is FILTERED through your own fields of experience.

When fields of experience overlap, it creates UNDERSTANDING.

How do you CREATE understanding with others who you have nothing in common with?

Culture’s Impact on Communication

What happens when whole GROUPS of people have very similar or very different fields of experience?

Culture’s Impact on Communication

Ethnocentrism – the belief that your culture/ethnicity is right/best

Culture’s Impact on Communication

Talk to an Iraqi Part 1

Talk to an Iraqi Part 2

Culture’s Impact on Communication

What Would You Do?

Culture’s Impact on Communication

Brown Eyes vs. Blue Eyes

ABCNews Prejudice

Dr. Philip Zimbardohttps://www.youtube.com/watch?feature=endscreen&v=Hqp6GnYqIjQ&NR=1

Culture’s Impact on Communication

Based on the videos …

1. How much do you feel group behavior affects YOUR decisions? 

2. How much do you feel subconscious prejudice affects YOUR decisions?

Culture’s Impact on Communication

We all come from different fields of experience (external factors), but we ALSO all have different “programming” (internal factors) that affect how we perceive our worlds.

PerceptionsWe all have different (ways

we) ….

1. Process Information

2. Perceive the World

3. Personality Styles

Perceptions

Perceptions

PerceptionsLeft Brain or Right Brain?? QUIZ TIME!!!

http://braintest.sommer-sommer.com/en/

PerceptionsPerceptions video …

PerceptionsProcess information• We learn about and understand our world through our

SENSES.

• We all have a DOMINANT sense.

• When we PROCESS INFORMATION our dominant sense takes over.

Learning Styles1. Visual2. Auditory3. Kinesthetic

Perceptions95% of conflicts are not due to the issues being discussed but the ways we VIEW the issues.

Perceptions not always REALITY. Our brains want to organize, categorize, define, and make sense of information in the SIMPLEST way possible. PEOPLE are not as easy to organize and define as INFORMATION. We must BE CAREFUL with our perceptions and how we view and communicate with others based on our perceptions.

Personality StylesSurvey Says …

Personality Styles

Personality styles (It's a Zoo Out There).pdf

It’s a Zoo Out There

Personality Styles

Assertiveness – how likely we are to be outgoing in a situation Responsiveness – how likely we are to express our thoughts in a situation

Personality StylesFour types: 1. Analytical – “Busy Beavers”

2. Driver – “Lions”

3. Friendly/Amiable – “Loyal Labs”

4. Expressive – “Playful Otters”

Personality StylesIn your dominant style, highlight all the things you think really apply to you/describe you

Personality StylesUnder pressure, ANALYTICALS become avoiders, AMIABLES become compromisers, DRIVERS become control freaks, EXPRESSIVES become attackers.