1 communication excellence programme for omega healthcare

1

Communication Excellence Programme for Omega Healthcare

We would like to present

2

Our understanding of

your requirement

The programme

design

The Communication

Excellence Programme

Our support for the

initiative

3

Before we start , a brief introduction to Mindspeed

4

• A corporate training organisation established in 2002• Trained more than 1.5 lakh

participants across India and overseas• Specialize in business communication

and English language training• Work with premier corporate

organizations and educational institutions

• Conduct programmes for entry- level to middle-level managers

We are

5

Training

Content development

Assessment

We do

6

Work- readiness programme, HEADSTART for Cognizant

Communication excellence programme NOVA for

professionals (with limited English proficiency ) for

Cognizant

Workplace communication and behaviour programme

PRAXIS for middle- level executives for Cognizant

Communication skills programme COMM 101 for

employees of MindTree

Language assessments for MindTree and Cognizant

We have recently designed

and delivered

77

What defines us

Sharp focus on performance outcome

Application oriented skill development

Eclectic approach that gives the best to learners

8

The Communication Excellence Programme for

Omega

9

• Give due importance to communication • Treat communication excellence as the key

differentiator in their performance• Hone skills to continue successful business

outcomes and establish long-standing client relationships

E- mail communication Meeting skills ( both face to face and via teleconferencing ) Presentation skills ( face to face and via Tandberg) Client interaction skills Interpersonal skills (with business etiquette ) Cross- cultural interaction English language skills

What Omega wants of its executives

10

Performance gaps identified

10

Lack of proactive communication owing to : • Inadequate ownership• Too much deference for authority • Too much adherence to protocol • Solutions without strict adherence to

process• Complacency about communication

Overly elaborate or overly concise communication:

Limited English skills Lack of adequate delegation

1111

Group 1- Team Leads and Team

Managers

Group 2- Senior Managers

Group 3- Senior Delivery Heads

Target audience

1212

The FocusE- mail and Telephonic Communication

Meetings and Teleconferences

Interacting with stakeholders

US culture sensitivity

56 hours

Group 1

E- mail and Telephonic Communication

Meetings and Teleconferences

Critical Thinking

Client Interaction

Getting things done through feedback

Cross- cultural adaptability

56 hours

Group 2

E- mail effectiveness

Meetings and Teleconferences

Presenting to clients

Engaging with stakeholders

Cross-cultural dexterity

44 hours

Group 3

Key features of training

Facilitative approach

building on existing

knowledge

Interconnected

modules

Assessment of

training impact

13Sensitization to best practices within and outside the organisation

MindSpeed will extend all necessary support for

successful execution of the programme

14

Thank you for your valuable time

15