1 3gpp tsgs sa meeting #49, san antonio, texas, usa, september 2010 sp-100458 © 3gpp organizational...
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
In early 2010 MCC conducted a survey of the satisfaction of delegates and users of the 3GPP web site.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
There were:
79 delegate responses (of which 20 were chairmen or vice-chairmen) representing a reasonable spread amongst the TSGs and WGs indicated in the chart* …
and
89 non-delegate responses
Delegate responders
RPR1
R2
R3
R4
R5
GP
G1
G2
G3CP
C1C3C4
C6
SP
S1
S2
S3
S4 S5
* Respondents could choose more than one TSG/WG.
TSG or WG meetings you regularly attendResponders were asked to identify themselves as either delegates (including chairmen and vice-chairmen) or as 3GPP non-participants.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
The results in the following slides cover the responses from delegates (including chairmen and vice-chairman) and from non-delegates.
2010 Satisfaction survey results
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Questions were rated1 (poor) to 5 (good).The scores are shown graphically, and the mean values given.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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40
1 2 3 4 5
coun
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2010 Satisfaction survey results
How satisfied are you with:email exploder lists managementspecification groups' pages on the 3gpp web sitemeeting information on the 3GPP website
Exploder lists - Specification groups - meeting information
Mean score:
delegates: 4.1
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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score
coun
t
2010 Satisfaction survey results
How satisfied are you with:email exploder lists managementspecification groups' pages on the 3gpp web sitemeeting information on the 3GPP website
Exploder lists - Specification groups - meeting information
Mean score:
delegates: 3.8
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
0
5
10
15
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40
1 2 3 4 5
coun
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2010 Satisfaction survey results
How satisfied are you with:email exploder lists managementspecification groups' pages on the 3gpp web sitemeeting information on the 3GPP website
Exploder lists - Specification groups - meeting information
Mean score:
delegates: 3.9
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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60
1 2 3 4 5
coun
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2010 Satisfaction survey results
How satisfied are you with:on-line registrationdocument number allocationaccess to and robustness of the local (meeting) serverspeed and reliability of the public internet access
TSG and WG meeting support, registration and ADN
Mean score:
delegates: 4.4
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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5
10
15
20
25
30
35
1 2 3 4 5
coun
t
2010 Satisfaction survey results
How satisfied are you with:on-line registrationdocument number allocationaccess to and robustness of the local (meeting) serverspeed and reliability of the public internet access
TSG and WG meeting support, registration and ADN
Mean score:
delegates: 3.8
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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5
10
15
20
25
30
35
1 2 3 4 5
coun
t
2010 Satisfaction survey results
How satisfied are you with:on-line registrationdocument number allocationaccess to and robustness of the local (meeting) serverspeed and reliability of the public internet access
TSG and WG meeting support, registration and ADN
Mean score:
delegates: 3.2
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
0
5
10
15
20
25
30
35
1 2 3 4 5
coun
t
2010 Satisfaction survey results
How satisfied are you with:on-line registrationdocument number allocationaccess to and robustness of the local (meeting) serverspeed and reliability of the public internet access
TSG and WG meeting support, registration and ADN
Mean score:
delegates: 3.2
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
0
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15
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45
1 2 3 4 5
coun
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2010 Satisfaction survey results
CR implementation, MCC support
How satisfied are you with the support you receive from your MCC Support officer?
How satisfied are you with the accuracytimeliness of implementation of CRs
Mean score:
delegates: 4.2
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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1 2 3 4 5
coun
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2010 Satisfaction survey results
CR implementation, MCC support
How satisfied are you with the support you receive from your MCC Support officer?
How satisfied are you with the accuracytimeliness of implementation of CRs
Mean score:
delegates: 4.0
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
0
5
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30
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1 2 3 4 5
coun
t
2010 Satisfaction survey results
CR implementation, MCC support
How satisfied are you with the support you receive from your MCC Support officer?
How satisfied are you with the accuracytimeliness of implementation of CRs
Mean score:
delegates: 4.0
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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2010 Satisfaction survey results
Databases
Are you aware of the existence of the CR database?
If yes, how easy is it to access and use?yes: 73%
Mean score:
delegates: 3.0
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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2010 Satisfaction survey results
Databases
Are you aware of the existence of the Specs Status database?
If yes, how easy is it to access and use?yes: 72%
Mean score:
delegates: 3.2
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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2010 Satisfaction survey results
Workplan and Liaison Statements
How satisfied are you with the information provided in the 3GPP workplanthe distribution and tracking of LSs
Mean score:
delegates: 3.3
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
0
5
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1 2 3 4 5
coun
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2010 Satisfaction survey results
Workplan and Liaison Statements
How satisfied are you with the information provided in th 3GPP workplanthe distribution and tracking of LSs
Mean score:
delegates: 3.3
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Specs information
Do you use the specifications homepage?When looking for specification version, do you go directly to the FTP server?Do you download specs using
FTP?HTTP?
delegatesyes: 89.90 %
non-delegatesyes: 93.39 %
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Specs information
Do you use the specifications homepage?When looking for specification version, do you go directly to the FTP server?Do you download specs using
FTP?HTTP?
delegatesyes: 55 % delegates
yes: 24 %
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Specs information
Do you use the specifications homepage?When looking for specification version, do you go directly to the FTP server?Do you download specs using
FTP?HTTP?
Use of FTP uncommon for non-delegates.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
FTP HTTP
delegates
non-delegates
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
3GPP website
How satisfied are you with the 3GPP website:contentease of navigationappearance
0
50
100
150
200
250
300
350
1 2 3 4 5
sco
re non-delegates
delegatesMean score:
non-delegates:
delegates:
4.1
3.6
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
3GPP website
How satisfied are you with the 3GPP website:contentease of navigationappearance
0
50
100
150
200
250
300
1 2 3 4 5
sco
re non-delegates
delegatesMean score:
non-delegates:
delegates:
3.2
3.2
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
3GPP website
How satisfied are you with the 3GPP website:contentease of navigationappearance
Mean score:
non-delegates:
delegates:
3.7
3.50
50
100
150
200
250
300
350
1 2 3 4 5
sco
re non-delegates
delegates
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
3GPP Tools - administrative information
How do you rate the 3GPP website search tools?How do you rate the membership web page and other administrative information?
Mean score:
non-delegates:
delegates:
2.7
2.80
50
100
150
200
250
300
1 2 3 4 5
sco
re non-delegates
delegates
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
3GPP Tools - administrative information
How do you rate the 3GPP website search tools?How do you rate the membership web page and other administrative information?
Mean score:
non-delegates:
delegates:
3.0
3.40
50
100
150
200
250
300
350
400
450
1 2 3 4 5
sco
re non-delegates
delegates
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Overall mean score: 3.5 out of 5
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (1):
• For “common” questions, delegates’ and non-delegates’ scores are similar.
• There is a very wide spread of text comments on almost every topic, from “excellent” to “execrable” – which makes it difficult to draw any coherent conclusion!
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (2):
• Concerning the web site, some common themes emerge …
• Navigation is still a problem. We will modify menus to allow quicker navigation (fewer clicks) to Specs and Working Group areas.
• “I can’t find …” is a frequent comment. In fact, in all cases, the information is available, but evidently not in an intuitive place. We will examine each case with a view to making access to such information more obvious.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (3):
• (web site, continued)
• The search engines still cause distress. A variety of complaints such as
• too many hits on searches
• difficult to restrict scope of searches (eg to latest versions of specs, to recent documents, to meeting reports, …).
• Several requests for pushed information (RSS feeds).
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (4):
• (web site, continued)
• Not very mobile-friendly.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (5):
• Pleas for information not yet readily available, such as …
• More tutorial text on our technologies.
• A guide to the structure of the specs, with “tree” style links from stage 1 to stage 2 to stage 3, or clustering of related specs.
• Interactive discussion threads and other collaborative tools.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (6):
MCC are carefully assessing the comments and we will do our best to implement appropriate improvements.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
2010 Satisfaction survey results
Conclusions drawn from the survey (7):
Food for thought …
Should we move away from proprietary file formats (such as Microsoft Word) to open formats?
Prepare for a short discussion at a future TSG meeting.
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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010
SP-100458
© 3GPP Organizational Partners 2010
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