1 3gpp tsgs sa meeting #49, san antonio, texas, usa, september 2010 sp-100458 © 3gpp organizational...

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3GPP TSGs SAMeeting #49, San Antonio, Texas, USA, September 2010

SP-100458

© 3GPP Organizational Partners 2010

2010 Satisfaction survey results

In early 2010 MCC conducted a survey of the satisfaction of delegates and users of the 3GPP web site.

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There were:

79 delegate responses (of which 20 were chairmen or vice-chairmen) representing a reasonable spread amongst the TSGs and WGs indicated in the chart* …

and

89 non-delegate responses

Delegate responders

RPR1

R2

R3

R4

R5

GP

G1

G2

G3CP

C1C3C4

C6

SP

S1

S2

S3

S4 S5

* Respondents could choose more than one TSG/WG.

TSG or WG meetings you regularly attendResponders were asked to identify themselves as either delegates (including chairmen and vice-chairmen) or as 3GPP non-participants.

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The results in the following slides cover the responses from delegates (including chairmen and vice-chairman) and from non-delegates.


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Questions were rated1 (poor) to 5 (good).The scores are shown graphically, and the mean values given.

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How satisfied are you with:email exploder lists managementspecification groups' pages on the 3gpp web sitemeeting information on the 3GPP website

Exploder lists - Specification groups - meeting information

Mean score:

delegates: 4.1

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score

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Mean score:

delegates: 3.8

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Mean score:

delegates: 3.9

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How satisfied are you with:on-line registrationdocument number allocationaccess to and robustness of the local (meeting) serverspeed and reliability of the public internet access

TSG and WG meeting support, registration and ADN

Mean score:

delegates: 4.4

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Mean score:

delegates: 3.8

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Mean score:

delegates: 3.2

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Mean score:

delegates: 3.2

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CR implementation, MCC support

How satisfied are you with the support you receive from your MCC Support officer?

How satisfied are you with the accuracytimeliness of implementation of CRs

Mean score:

delegates: 4.2

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Mean score:

delegates: 4.0

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Mean score:

delegates: 4.0

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Databases

Are you aware of the existence of the CR database?

If yes, how easy is it to access and use?yes: 73%

Mean score:

delegates: 3.0

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Databases

Are you aware of the existence of the Specs Status database?

If yes, how easy is it to access and use?yes: 72%

Mean score:

delegates: 3.2

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Workplan and Liaison Statements

How satisfied are you with the information provided in the 3GPP workplanthe distribution and tracking of LSs

Mean score:

delegates: 3.3

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Workplan and Liaison Statements

How satisfied are you with the information provided in th 3GPP workplanthe distribution and tracking of LSs

Mean score:

delegates: 3.3

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Specs information

Do you use the specifications homepage?When looking for specification version, do you go directly to the FTP server?Do you download specs using

FTP?HTTP?

delegatesyes: 89.90 %

non-delegatesyes: 93.39 %

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Specs information


FTP?HTTP?

delegatesyes: 55 % delegates

yes: 24 %

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Specs information


FTP?HTTP?

Use of FTP uncommon for non-delegates.

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FTP HTTP

delegates

non-delegates

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3GPP website

How satisfied are you with the 3GPP website:contentease of navigationappearance

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delegatesMean score:

non-delegates:

delegates:

4.1

3.6

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3GPP website


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delegatesMean score:

non-delegates:

delegates:

3.2

3.2

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3GPP website


Mean score:

non-delegates:

delegates:

3.7

3.50

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delegates

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3GPP Tools - administrative information

How do you rate the 3GPP website search tools?How do you rate the membership web page and other administrative information?

Mean score:

non-delegates:

delegates:

2.7

2.80

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delegates

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3GPP Tools - administrative information

How do you rate the 3GPP website search tools?How do you rate the membership web page and other administrative information?

Mean score:

non-delegates:

delegates:

3.0

3.40

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delegates

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Overall mean score: 3.5 out of 5

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Conclusions drawn from the survey (1):

• For “common” questions, delegates’ and non-delegates’ scores are similar.

• There is a very wide spread of text comments on almost every topic, from “excellent” to “execrable” – which makes it difficult to draw any coherent conclusion!

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• Concerning the web site, some common themes emerge …

• Navigation is still a problem. We will modify menus to allow quicker navigation (fewer clicks) to Specs and Working Group areas.

• “I can’t find …” is a frequent comment. In fact, in all cases, the information is available, but evidently not in an intuitive place. We will examine each case with a view to making access to such information more obvious.

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• (web site, continued)

• The search engines still cause distress. A variety of complaints such as

• too many hits on searches

• difficult to restrict scope of searches (eg to latest versions of specs, to recent documents, to meeting reports, …).

• Several requests for pushed information (RSS feeds).

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• (web site, continued)

• Not very mobile-friendly.

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• Pleas for information not yet readily available, such as …

• More tutorial text on our technologies.

• A guide to the structure of the specs, with “tree” style links from stage 1 to stage 2 to stage 3, or clustering of related specs.

• Interactive discussion threads and other collaborative tools.

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MCC are carefully assessing the comments and we will do our best to implement appropriate improvements.

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Food for thought …

Should we move away from proprietary file formats (such as Microsoft Word) to open formats?

Prepare for a short discussion at a future TSG meeting.

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See you in See you in Istanbul !Istanbul !

1 3gpp tsgs sa meeting #49, san antonio, texas, usa, september 2010 sp-100458 © 3gpp organizational...

Documents

gpp tsgs sa meeting

gpp organizational partners

wg meeting support

san antonio

satisfaction of delegates

gpp non participants

local meeting server

mcc support officer