the content of this presentation represents the views of the author and presenters. ge, the ge...

Growing Your Organization Through ChangePresented By Ortho Northeast

Krista Bennett, Clinical SupervisorMelissa Renninger, Radiology Supervisor

The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.

Change Agents

Ortho NorthEast

Orthopaedic Practice founded in 1962 12 locations throughout Northeast Indiana 26 Physicians 6 Anesthesiologists 25 Mid-Levels Part ownership of an orthopaedic hospital

and a surgery center.

Setting Expectations

3 Pillars of Success› Technical Skills› Work Ethic› CITIZENSHIP

Incorporate citizenship as focus of your culture

O.N.E. Lingo

Counsel up or counsel out No means “not yet” Magic Wand Parking lot Help staff “do the right thing”

Finding A Cure

Diagnosis Examination

Treatment

Diagnosis

Identify areas in your organization where quality and performance improvements can be made

Our Growth Through Change

Ideas Are Free

Encourage staff input and ownership Include staff when laying the groundwork Allow resources for implementation Recognize both good and bad

Own Your Ideas

Why The Need For Change?

Optimize patient care Increase staff productivity Eliminate time wasters Increase morale Improve office efficiency Reduce overhead

Key Pieces

Establish goals Wave the magic wand Be realistic See the big picture Keep the end in sight Obtain baseline measurements

Examination

Learn how to use collaborative thinking and analyze your data to establish goals for your organization.

Baseline Measurements

Our Growth Through Change

Physical Exam

Examine current workflows Notice your obstacles Brainstorm with key contributors Establish goals Start simple

Changing Staff Perception

Help staff understand the “why” Gain staff trust Recruit staff cheerleaders Request feedback – positive/negative Engage staff to propose alternatives

Scope of Management

Recognize potential stumbling blocks Recognize your enemies Be in tune to negativity Have your own cheerleader

Treatment

Learn how to make implementation go as seamless as possible for physicians, staff and managers.

Our Growth Through Change

Crawl, Walk, Run

Choose Physician Champions Prep staff with possible outcomes Ensure management stays involved in

“go live” Know your limitations

Evaluate the Process

Analyze your trial Discuss outcomes with staff Retrial with more automated features Continue to tweak the process Expand the trial until it becomes part of

your culture Measure outcome

Tools for Change

Dummy proof workflows Make it easy for staff to succeed and

hard for them to fail Create decision trees for staff Use EMR to your advantage Use electronic cheat sheets

Outcome Measurements

Help Staff Be Successful

Positive Change in a Nutshell

Change isn’t always painful Culture is important Set expectations of flexibility when

hiring new staff

Questions

Melissa Renninger, Radiology Supervisormrenninger@orthone.com

Krista Bennett, Clinical Supervisorkbennett@orthone.com