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Growing Your Organization Through ChangePresented By Ortho Northeast
Krista Bennett, Clinical SupervisorMelissa Renninger, Radiology Supervisor
The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.
Change Agents
Ortho NorthEast
Orthopaedic Practice founded in 1962 12 locations throughout Northeast Indiana 26 Physicians 6 Anesthesiologists 25 Mid-Levels Part ownership of an orthopaedic hospital
and a surgery center.
Setting Expectations
3 Pillars of Success› Technical Skills› Work Ethic› CITIZENSHIP
Incorporate citizenship as focus of your culture
O.N.E. Lingo
Counsel up or counsel out No means “not yet” Magic Wand Parking lot Help staff “do the right thing”
Finding A Cure
Diagnosis Examination
Treatment
Diagnosis
Identify areas in your organization where quality and performance improvements can be made
Our Growth Through Change
Ideas Are Free
Encourage staff input and ownership Include staff when laying the groundwork Allow resources for implementation Recognize both good and bad
Own Your Ideas
Why The Need For Change?
Optimize patient care Increase staff productivity Eliminate time wasters Increase morale Improve office efficiency Reduce overhead
Key Pieces
Establish goals Wave the magic wand Be realistic See the big picture Keep the end in sight Obtain baseline measurements
Examination
Learn how to use collaborative thinking and analyze your data to establish goals for your organization.
Baseline Measurements
Our Growth Through Change
Physical Exam
Examine current workflows Notice your obstacles Brainstorm with key contributors Establish goals Start simple
Changing Staff Perception
Help staff understand the “why” Gain staff trust Recruit staff cheerleaders Request feedback – positive/negative Engage staff to propose alternatives
Scope of Management
Recognize potential stumbling blocks Recognize your enemies Be in tune to negativity Have your own cheerleader
Treatment
Learn how to make implementation go as seamless as possible for physicians, staff and managers.
Our Growth Through Change
Crawl, Walk, Run
Choose Physician Champions Prep staff with possible outcomes Ensure management stays involved in
“go live” Know your limitations
Evaluate the Process
Analyze your trial Discuss outcomes with staff Retrial with more automated features Continue to tweak the process Expand the trial until it becomes part of
your culture Measure outcome
Tools for Change
Dummy proof workflows Make it easy for staff to succeed and
hard for them to fail Create decision trees for staff Use EMR to your advantage Use electronic cheat sheets
Outcome Measurements
Help Staff Be Successful
Positive Change in a Nutshell
Change isn’t always painful Culture is important Set expectations of flexibility when
hiring new staff
