nritsc seaside, or ataugust 23 –26, 2009psap responsibilities (msp) 24‐hour incident and...

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NRITSCNRITSCSeaside, OR

A t    6  August 23 – 26, 2009

Dennis L. Foderberg, P.E.SEH ISEH Inc.

MSP PSAP Restructuring Background Options Report

Statement of Work, Technology and Migration Plan Business Plan Migration Plan

Background MSP started in 1929 550 state troopers

 di i 10 districts 9 Mn/DOT Traffic Operations and Communications Centers (TOCCs) + RTMCCenters (TOCCs) + RTMC

10 Public Safety Answering Points (PSAPs) Strategic Planning Processg g Key Enabling Factors

800 MHz Allied Radio Matrix Emergency Response (ARMER)l f Next Generation 9‐1‐1 platform

PSAP Responsibilities (MSP) 24‐hour incident and emergency response 9‐1‐1 call taking Multi‐agency dispatching and fleet management Interagency communications Collection and dissemination of road conditions, closures and crash reporting

T ffi   t  d  th   i ti   Traffic management and other communications related services

Public Safety Answering Points  Metro

Oakdale Golden ValleyGolden Valley

Duluth Virginia Thief River Falls Detroit Lakes Brainerd Brainerd Marshall Mankato Rochester

Mn/DOT Districts Duluth (1) Thief River Falls (2)Thief River Falls (2) Brainerd (3) Detroit Lakes (4)et o t a es (4) Metro (5) Rochester (6)( ) Mankato (7) Marshall (8)( )

Mn/DOT District Map

Options Report PSAP Options & Workload Analysis

Analysis Criteriall l 911 Call Volumes

Radio Call Volumes’ Record creation in CAD Geographic Presence Physical LocationC i i  C  P l Communication Center Personnel

Workload & Staffing Projections Methodologyet odo ogy Workload & Staffing Results

Proposed New PSAP Regions

NorthoMetroSouth

Considerations Physical space requirements

Eight dispatcher consoles Three supervisor offices Three supervisor offices One manager office One IT staff office One admin assistant office  Support space

Communications room Break room Conference room Restroom/locker room 

Overall costs

Servicesi     SA  f     ll   Function as PSAP for 9‐1‐1 calls 

originating from wireless devices Provide dispatch support services  Provide dispatch support services for all users of the MSP data system and ARMER  statewide yradio system

Serve as the National Alert W i  S  (NAWAS) Warning System (NAWAS) dissemination point for information on natural, man‐information on natural, manmade disasters and AMBER alerts

Management & Organization Changes in proximity, availability and relationships Reportability is an important consideration Comparable level of service Advantages

Uniform work processes/reporting/equipment Even distribution of work loadC t t   k f Concentrates work force

Limits potential for differing levels of service Focused accountability for communication functionFocused accountability for communication function

Where MSP is TodayDeveloping transition (cutover) plansConsidering engineering and project Considering engineering and project management services that may be required

Moving forward with Mn/DOT relative to Moving forward with Mn/DOT relative to site selection

Id tif i   l   d  ibiliti Identifying roles and responsibilities Identifying sources of funding

Conclusions 800 MHz ARMER statewide deployment

Next Generation 9‐1‐1 (July 2009)

Operational efficiencies Improved delivery of service Consistent equipment Consistent reporting statewide

Thank You!Thank You!

QUESTIONS?QUESTIONS?QQDennis L. Foderberg, P.E.

651‐491‐0878dfoderberg@sehinc.com

Major Al Smith651‐201‐7109

al.smith@state.mn.us g@@

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