2:00 pm - 2:15 p.m. ◦ intro, welcome and overview of agenda 2:15 p.m. - 3:00 p.m. – live@edu...
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Live@EDUAdmin Training
2:00 pm - 2:15 p.m. ◦ Intro, Welcome and Overview of Agenda
2:15 p.m. - 3:00 p.m. – Live@edu Admin Training◦ Introduction to Live at EDU and roadmap◦ Administration in Outlook Live (what can and cannot be done)
Scenarios for Administrative capabilities (list what can be done) i.e. UGA will be able to search mailboxes, blocked safe domains
◦ Discuss what EITS can do vs. what MS can do. E.g. blocked responses to phishing attacks.
◦ Spam/Phishing options
Accepted Domains College on-boarding process Delegation of Admin to each IT unit Q&A
Agenda
3:00 p.m. - 3:45 p.m. - Help Desk Support◦ End User on-boarding process ◦ Login Experience (OWA login experience) - through the
SSO page if applicable (or just talk about SSO coming). http://my.uga.edu
Show where a user goes if SSO is down, i.e. Outlook.com Mail client support
POP/IMAP settings, Outlook, Entourage, Thunderbird, etc. Show where to get settings on Rollout day
Mobile device support
◦ Q&A
Live@EDU Administration
3:45 – 4:50 – Pilot users◦ Pilot discussion◦
4:50-5:00◦ Wrap up.
Live@EDU Administration
Email that is used in the “real world”Calendaring that can keep stay on trackCollaboration tools that make your life simplerStorage space that gives you room to grow
Outlook LiveEmail that’s built with students in mind.
• 10 GB inbox, 20 MB attachments
• Support for multiple browsers for Web-based mail, including Apple's Safari browser, as well as Firefox and, of course, Internet Explorer
• Address book, calendaring, mobile push e-mail, instant messaging and more.
SkyDriveStorage for all your documents, photos and more - access them from any computer and share with others.
• 25 GB password-protected online storage
• Create private, shared, and public folders
• Store documents and photos online and access from other computers
Office Web AppsSave, share, and edit documents via the Web.
• Access to Office documents right from your SkyDrive account
• Manage documents in one convenient place and view documents from almost any computer with a Web browser
• Edit them in the same way you are already used to on the PC and Mac.
• No document conversion – no lost formatting – less hassle
Access anywhere – Online or Offline
Safelisting◦ Ensures internal mail has guaranteed delivery◦ Done on the SMP
Server Policy Framework (SPF) aka Sender ID◦ Let’s others know your domain is not a spammer◦ DNS value is found in Admin Center
SPAM filters◦ Further controls for end users
Phishing - fight back technics◦ Organization wide rules
SPAM/Phishing options
• Service Management Portal https://eduadmin.live.com/ ◦ All up view for service settings, service updates,
code samples, reports, support◦ Portal to all management interfaces
Admin Center https://domains.live.com ◦ Domain onboarding – accepted domains◦ Domain DNS settings◦ Co-branding◦ Additional reports
Exchange Control Panel https://outlook.com/ecp ◦ Outlook Live service admin and user management
Administration GUI
Demo
IP Whitelisting
Development
Reports
Support request
Service status
Launch and marketing
Service Management PortalCommon post deployment activities
https://eduadmin.live.com/
Live@EDUHelpdesk support
Erik DesboisLive@EDU Solution Specialist
Web◦ Full – Mail, Address Book, Calendar, F/B
Outlook – Autodiscover◦ Full – Mail, Address Book, Calendar, F/B
Entourage – Autodiscover◦ Full – Mail, Address Book, Calendar, F/B
Snow Leopard (Mac Mail/Mac Calendar) - autoconfig◦ Partial - Mail, Address Book, Calendar
Thunderbird – IMAP clients◦ Partial – Mail, receive calendar items
Mobile clients◦ Active Sync – Mail, Address Book, Calendar, F/B
iPhone Windows mobile Blackberry – Notify sync client required ~$53 per quarter Droid – Android devices
Client capabilities
Calendar system will not change for several months (calendar phase)
Address book, blocked safe senders, forwarding settings, folders, not all rules just forwarding rules
Webmail.uga.edu – ◦ clients will need settings changed. Published
settings – will be on helpdesk website ◦ Will be able to fallback on web interface◦ By request on-site resources for support
June 27 – migration
Agenda◦ Mail client support
Resource: http://help.outlook.com/en-us/140/cc875966.aspx
Supported mail clients include: OWA; POP; IMAP; Outlook 2007 and greater; Entourage
Web Services TLS (HTTPS) is always required
◦ Mobile device support Resource: http://
help.outlook.com/en-us/140/cc325688.aspx Supported devices: Any ActiveSync or POP/IMAP
enabled devices
Helpdesk
Program Documentation◦ Shortcut to docs:
http://help.outlook.com/en-us/140/dd327640.aspx?ref=search
◦ Technical resources Live@EDU forums:
http://outlookliveanswers.com/liveatedu/ Outlook Live Answers:
http://outlookliveanswers.com/forums/10.aspx Exchange 2010 on Technet: http://
technet.microsoft.com/en-us/library/bb123552.aspx
More resources
Q&A
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