2:00 pm - 2:15 p.m. ◦ intro, welcome and overview of agenda 2:15 p.m. - 3:00 p.m. – live@edu...
TRANSCRIPT
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Live@EDUAdmin Training
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2:00 pm - 2:15 p.m. ◦ Intro, Welcome and Overview of Agenda
2:15 p.m. - 3:00 p.m. – Live@edu Admin Training◦ Introduction to Live at EDU and roadmap◦ Administration in Outlook Live (what can and cannot be done)
Scenarios for Administrative capabilities (list what can be done) i.e. UGA will be able to search mailboxes, blocked safe domains
◦ Discuss what EITS can do vs. what MS can do. E.g. blocked responses to phishing attacks.
◦ Spam/Phishing options
Accepted Domains College on-boarding process Delegation of Admin to each IT unit Q&A
Agenda
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3:00 p.m. - 3:45 p.m. - Help Desk Support◦ End User on-boarding process ◦ Login Experience (OWA login experience) - through the
SSO page if applicable (or just talk about SSO coming). http://my.uga.edu
Show where a user goes if SSO is down, i.e. Outlook.com Mail client support
POP/IMAP settings, Outlook, Entourage, Thunderbird, etc. Show where to get settings on Rollout day
Mobile device support
◦ Q&A
Live@EDU Administration
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3:45 – 4:50 – Pilot users◦ Pilot discussion◦
4:50-5:00◦ Wrap up.
Live@EDU Administration
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Email that is used in the “real world”Calendaring that can keep stay on trackCollaboration tools that make your life simplerStorage space that gives you room to grow
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Outlook LiveEmail that’s built with students in mind.
• 10 GB inbox, 20 MB attachments
• Support for multiple browsers for Web-based mail, including Apple's Safari browser, as well as Firefox and, of course, Internet Explorer
• Address book, calendaring, mobile push e-mail, instant messaging and more.
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SkyDriveStorage for all your documents, photos and more - access them from any computer and share with others.
• 25 GB password-protected online storage
• Create private, shared, and public folders
• Store documents and photos online and access from other computers
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Office Web AppsSave, share, and edit documents via the Web.
• Access to Office documents right from your SkyDrive account
• Manage documents in one convenient place and view documents from almost any computer with a Web browser
• Edit them in the same way you are already used to on the PC and Mac.
• No document conversion – no lost formatting – less hassle
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Access anywhere – Online or Offline
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Safelisting◦ Ensures internal mail has guaranteed delivery◦ Done on the SMP
Server Policy Framework (SPF) aka Sender ID◦ Let’s others know your domain is not a spammer◦ DNS value is found in Admin Center
SPAM filters◦ Further controls for end users
Phishing - fight back technics◦ Organization wide rules
SPAM/Phishing options
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• Service Management Portal https://eduadmin.live.com/ ◦ All up view for service settings, service updates,
code samples, reports, support◦ Portal to all management interfaces
Admin Center https://domains.live.com ◦ Domain onboarding – accepted domains◦ Domain DNS settings◦ Co-branding◦ Additional reports
Exchange Control Panel https://outlook.com/ecp ◦ Outlook Live service admin and user management
Administration GUI
Demo
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IP Whitelisting
Development
Reports
Support request
Service status
Launch and marketing
Service Management PortalCommon post deployment activities
https://eduadmin.live.com/
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Live@EDUHelpdesk support
Erik DesboisLive@EDU Solution Specialist
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Web◦ Full – Mail, Address Book, Calendar, F/B
Outlook – Autodiscover◦ Full – Mail, Address Book, Calendar, F/B
Entourage – Autodiscover◦ Full – Mail, Address Book, Calendar, F/B
Snow Leopard (Mac Mail/Mac Calendar) - autoconfig◦ Partial - Mail, Address Book, Calendar
Thunderbird – IMAP clients◦ Partial – Mail, receive calendar items
Mobile clients◦ Active Sync – Mail, Address Book, Calendar, F/B
iPhone Windows mobile Blackberry – Notify sync client required ~$53 per quarter Droid – Android devices
Client capabilities
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Calendar system will not change for several months (calendar phase)
Address book, blocked safe senders, forwarding settings, folders, not all rules just forwarding rules
Webmail.uga.edu – ◦ clients will need settings changed. Published
settings – will be on helpdesk website ◦ Will be able to fallback on web interface◦ By request on-site resources for support
June 27 – migration
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Agenda◦ Mail client support
Resource: http://help.outlook.com/en-us/140/cc875966.aspx
Supported mail clients include: OWA; POP; IMAP; Outlook 2007 and greater; Entourage
Web Services TLS (HTTPS) is always required
◦ Mobile device support Resource: http://
help.outlook.com/en-us/140/cc325688.aspx Supported devices: Any ActiveSync or POP/IMAP
enabled devices
Helpdesk
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Program Documentation◦ Shortcut to docs:
http://help.outlook.com/en-us/140/dd327640.aspx?ref=search
◦ Technical resources Live@EDU forums:
http://outlookliveanswers.com/liveatedu/ Outlook Live Answers:
http://outlookliveanswers.com/forums/10.aspx Exchange 2010 on Technet: http://
technet.microsoft.com/en-us/library/bb123552.aspx
More resources
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Q&A