amazon prime effect 2017 strategycorps
TRANSCRIPT
shopping advice
2-day shipping
merchant referrals
shopping advice
2-day shippingadded valuepurchase reviews
merchant referrals
hassle free service communication updates
The Amazon Prime Effect
"A person's last experience is their new expectation."
- Warren Tomlin
Digital Assistant Era
Voice & Text Interfaces
UX Leaders
EraDigital Assistant
EraDigital Assistant
33 million voice first devices by EOY 201724.5 million shipped in 2017
EraHands-free Banking
33 million voice first devices by EOY 201724.5 million shipped in 2017
Source: YouTube, Chris Messina, 20/20 2016
UX Leaders
Disappearing Payments
App Integration
Voice & TextDeals
P2P Payments Automatic Advice
App Integration
P2P Payments
Deals
On the subject of fees...
100% of FIs need fee income
0% members want to pay
3 million
56 million
100 million
100 million85 million
38 million
85 million
$6 per month
