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Risk ManagementWeek 5

Ferdinand Postma

author unknown The business of Adventure Tourism,

Pages 255 260

Scanned and on Bb

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Program weeks 1-7

Week 1: Organising adventures

Week 2: First aid (theories)

Week 3: FIRE

Week 5: Risk Management

Week 6: Natural disaster reduction in Tourist areas

Week 7: Unnatural disaster reduction in Tourist Areas

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Week 5, Contents

Contents:

(week 1-3 more urgent topics, now LT topics)

Identification of the term

Perspectives

Risk management planning Risk control

Risk finances

Training

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Risk Management

RM in AT: dealing with risks,

not eliminating them

Insurable or not

A process, not a technique (a single action)

See next slides

Often a question about how much risk is

tolerable

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RM process (1):

1) Determine acceptable risk exposure levels

For the organisation and for the guests

PS. Isnt it all a question ofSafety vs. Freedom?

2) Identifying hazards

3) (information about hazards)

4) Evaluating hazards

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RM process (2)

4) Selecting finance and controll alternatives

Who pays?

5) Implementing mitigation strategies

Make something appear less severe

6) Planning appropriate responses

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Why RM

Ethical issues

Negative PR impact

Surviving financial trouble

Obligation (law)

NB1. RM costs money

NB2. The order is from personal to impersonal

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Risk control

1) Avoiding exposure to risk

2) (if impossible:) as few times as possible

3) (if impossible:) reducing the highest risks

4) (if impossible:) think about transferring risks

NB1. Risks are never avoided completely

NB2. Think about examples yourself

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Financial control

First the easy principe: Let others be financially

resposible!!!1) Transfer to (insurance of) customer

2) (if impossible:) Transfer to insuranse

3) (if impossible:) Transfer to employees or volunteers

(ifethically correct)

4) (if impossible:) Pay (but as little as possible)

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Risk management documentation

4 parts:

General business Trip planning

Staff training

Client training and information

Explained on the next slides

In between brackets what is usually not necessary in a

crisis plan

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General business

(Business structure)

(only communication lines)

Crisis plan

Usually divided into before, during and after the

crisis Insurance plan

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Trip planning

(Trip plans)

(Alternative activities)

Emergency response plans

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Staff training

(Staff manual)

(Policies and procedures)

Important protocols

Safety tasks

Media plan

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(Client training)

Marketing materials

Joining instructions

Educational material?

Assumption of risk

Medical information

Identifications

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summary

AT is a more and more professional business

area AT businesses have to recognise risks involved

with activities

and have plans on how to deal with it In AT risk management is more important than

in other businesses

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Thank you

Questions?