Altima Corporate Profile

2013-01-14

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What do we do?

CUSTOMER

Customer’s know-how is focused on their own core competencies and business goals.

ALTIMA

Business focus of Altima is development of a basic network architecture and service quality management in a network business model.

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architecture

infrastructure compliance

complexity

technology

business vision

operational

business

goals

core

competences

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Our growth and locations Altima is part of Verso group

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Ljubljana

Beograd

İstanbul

Ankara

Sarajevo

Tiranë

Prishtinë

Zagreb

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Support & Maintenance

Business Continuity

Verso Group Services Portfolio

ICT Infrastructure Solutions

NETWORK INFRA-

STRUCTURE

COMMUNI-CATION

AND COLLABO-

RATION

ICT Systems Management

SECURITY AND COMPLIANCE

REMOTE MANAGEMENT

CLOUD COMPUTING

AND MANAGED SERVICES

Professional Services and

Support

PROVERSO UNIVERSO

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Strategic Process Support Consulting Business Support Systems

Operations Support Systems

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Altima Services Portfolio

OSS/BSS

SAP BRIM (Billing, Revenue and Innovation Management)

Implementation and migration of billing systems (mediation, rating, charging, invoicing, collection)

CRM, provisioning, order management, integration with ERP

Real-time charging, refill, voucher management

Interconnection billing and settlements and convergent solutions

Consulting

SAP Convergent Charging

Business consulting, education and training for technical and back-office staff

Product development – telecom residential and business quad play services

Project Management Services

Software Development

( )

( )

redhat

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Altima R&D Over Time

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Globally successful companies recognize us as a reliable partner

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Global Subcontractor Engagements

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Implementing Solution Based on SAP Offer-to-Cash

Unique experience from global projects

Added value in ready-made product catalogue components

Mitigated risk and increased speed of implementation, integration and migration

ERP/

Service Ful. CRM

Order

Distribution

Infra-

structure

Order

Monitoring

Campaign

Management

Product

Management

Product

Catalog

Sales and

Change Order

Capture

Contact and

Account

Management

Sales and

Distribution

Logistics

Technical

Activation

Customer Financials Management

Price & Rate

Price &

Simulate

Account

Balance

Management

Revenue

Management

Online Bill

Presentment

Convergent

Invoicing

Financial

Customer

Care

Dispute

Management

Convergent

Invoicing

Convergent

Charging

Credit

Management

Collections

Management

Offer

Management

Order

Processing

and

Monitoring

Order

Capturing Fulfillment

SAP Offer-to-Cash

Receivables

Mngmt.

and

Payment

Handling

Convergent

Invoicing

Financial

Customer

Care and

Dispute

Mngmt.

Convergent

Charging

Credit

and

Collections

Manage-

ment

SAP Offer-to-Fulfill SAP Consume-to-Cash

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Charge, Invoice,

CRM

Offer

Management

Order

Capturing Fulfillment

ERP

SAP Offer to Fulfill

Order

Processing and

Monitoring

Receivables

Management

Payment

Handling

Invoicing &

Payment

Statements

Customer &

Partner

Financial

Care

SAP Billing & Revenue Innovation Management

Customer Financials

Management

Pricing,

Rating,

Charging

Revenue &

Expense

Management

Convergent

Invoicing

Convergent

Charging

Mediation

Convergent

Mediation

high-volumes

of services

and customers

$ € £ ¥

sophisticated

multi-sided

business models

Customer Usage Analytics - Pricing

Simulation

HANA

Analytics

Acquire, Reward & Retain Customers

Service

Provider

Product

Catalogue

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SAP CC Service Provider Product Catalogue

Framework for complex telco service catalogues

Incorporate all experience in catalogue development

Enables faster deployment and implementation of complete catalogue

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Pricing Elements

Reusable Macros

Reusable Tables

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Online Charging Architecture

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Ai.PI (Process Integration)

Workflow and Provisioning infrastructure consists of:

Customizable connectors – interfaces to network elements

Flexibly workflow engine – decomposition, BPM

Administration and Management web GUI

All components SOA enabled – connection from BSS/OSS

Built on top of leading telco-grade application servers

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Ai.DI (Data stream Integration)

Mediation platform supporting off-line and on-line modes

Comprehensive workflow possibilities:

Correlation

Duplicates detection

Data enrichment

Aggregation

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Ai.CRM

Web 2.0 integration framework

Customer information and

history

Ticketing & Service

Management

Workflow and Provisioning

engine

Business Sales Module

Resource and Inventory

Management

Order Management

Ai.AR (Accounts

Receivable)

Ai.DM (Dunning

Management)

Ai.Fraud (Fraud Detection & Management)

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Complete modular CRM system consisting of...

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Ai.AR (Account Receivable)

Functionalities

Storing...

basic account attributes: invoicing address, bank account, payment type, and taxable indicator

debit type account operations: invoices, debit notes

credit type account operations: invoice payments, wholesale payments, credit notes, and client paybacks

Handling...

matching and accounting of payment or partial payment to corresponding invoice

issue of credit and debit notes to corresponding invoice

over-payments and their application on just-opened invoice

account’s balance sheet and total debt output

account deposits and paybacks (as separate accounting categories)

automatic import, correction, categorization and accounting of payments files

unidentified payments, return to bank and refund to bank queues

request for payments

proforma invoices

Audit of all events and actions

User Profiles

Finance

administer import and entry of payments

correction of imported payments

resolution of payment errors

handling of return to bank queue

handle deposit transfer to bank accounts

Back Office

issue credit and debit notes

POS

enter non-service invoices and payments

Fraud

issue request for payments

BSS

control operation of integration interfaces

administer permissions and roles in the system

Ai.AR (Accounts

Receivable)

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Ai.DM (Dunning Management)

„Dunning” is the process of methodically communicating with postpaid customers to ensure the collection of accounts receivable – that is receiving payments on time. Communications progress from gentle reminders to almost threatening letters as accounts become more past due. Laws in each country regulate the form that dunning can take. It is generally unlawful to harass or threaten consumers. It is acceptable to issue firm reminders and to take all allowable collection options, barring of services, or full suspension of services.

Ai.DM functionalities:

Invoice Loading

Payment Loading

Account Segmentation

Dunning Matrix

Dunning Plan

Dunning Actions

Multiple level suspensions

Administration GUI

Dunning Reports

Tracking of changes

Tracking of application usage

Ai.DM (Dunning

Management)

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Ai.Fraud

General fraud

detection

Customer aggregation

Counter collection and management

Threshold management on 3 levels

Alarm raising and resolving

Alarm scoring

Black listing

Reporting on various aspects

SimBox detection

SIM card data collection and aggregation

Online & Offline rules

Real-time and scheduled filtering

Integration with MPS

Rule based scoring

Integration with CRM & CBS

Reporting on agent success rates

Risk Scoring

Legal Module

Scoring of postpaids based on paid amount history

Risk scoring of new postpaids (TBD)

Legal module for police enquires

Forecasting on future behavior

Next invoice value

Next 30 days of spendings

Next 30 days of roaming spendings

Forecasts on 3 levels

Ai.Fraud (Fraud Detection & Management)

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Ai.Radius

Ai.Radius server

performs authentication, authorization and accounting based on current users subscription

returns RADIUS attributes like upstream/downstream speed, session or idle timeout

allocates proper IP address

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ACCOUNTING

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Ai.POS (Point of Sale)

Ai.POS Dealer WEB – is the web application used by Dealers on points of sale for execution of sales transactions and local point of sale stock management. For users with needed permissions it also provides management of the Dealer point of sale network.

Ai.POS Dealer EFT POS – is the POS terminal application that enables selling of electronic products (TopUp…)

Ai.POS Operator – is back-office application used by Operator for Dealer management, Product management, Stock management and reporting.

Ai.POS

Ai.POS Operator

Dealer managment

Product managment

Stock managment

Analytics & Reporting

Ai.POS Dealer Web

Electronic products delivery

Dealer selfcare

Stock managment

Ai.POS Dealer EFT POS

Reporting

Reporting

Electronic products delivery

OperatorDealers

Sales support

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Ai.Recharge & Ai.VOMS

Ai.Recharge

Recharging proxy platform

• Input channels: ETFPOS, self-care - SMS, WAP, web, USSD, bank, SOAP

• Output channels: to billing / charging

• Customizable recharging flows

• Management and administration GUI

Ai.VOMS

Voucher management platform

• Voucher generation

• Voucher activation flows

• Interface to printing company

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Complete recharging and voucher management solution

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Leverage the benefits of mobile transactions now!

Mobile payment solution has potential to

overcome the barriers in enabling mobile phone to become the major device and means for consumer payments.

improve consumer purchase experiance, security, and reduce costs

enable consumers to pay for products and services, top up the balance on pre-paid phone accounts, collect and redeem bonus points, redeem coupons, buy and send electronic gifts, use mobile tickets, send and receive funds

Mobile

Payments

Mobile

Recharge

Bonus &

Loyalty

Mobile

Gifts

Mobile

Coupons

Mobile

Tickets

Person-

to-person

payments

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Ai.CEM (Customer Experience Management)

Credit risk Management

Customer Segmentation

Forecast

Campaign Management

Cross-sell and up-sell

Profitability analysis

Churn Management

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Next generation of customer analytics and data mining – in the Cloud!

No contract - prepaid model for Service Provider!

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Preparing for the cloud...

Vision of Consume-to-CashTM services in the cloud

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Service consumption

Rating 1

Rating 2

Rating 3

Rating 4

Rating X

Scalable and dynamic rating, charging and billing architecture

Ratin

g guid

ers

...Charger 1

Charger 2

Charger X

...

SAP CC 2.0SAP CISAP ERP 6.0SAP RMCA

Converged billing

Administration servicesClient services

Integration, Provisioning and Orchestration

Infrastructure management:- Physical server provisioning and management- Storage management- Network management- Security management- Monitoring and SLA management- Logical and virtual environment management

- Product catalogue management- Service definition and management- Application configuration management

- Reporting services- OLAP services- Business inteligence services

Datawarehouse, OLAP

Revenue management

- Accounting and collection services- Dunning services- Fraud prevention services- Revenue assurance services

- Customer acquisition and management- Resource provisioning and management- CRM

Integratio

nServices integration:- Application integration- User interface integration- External systems integration

Service catalogueProduct catalogues

Product catalogue management- Patch deployment- Application and services licencing- Provider management

Ap

plicatio

n an

d services m

anagem

ent

Presen

tation

Billing automation services:- Payment processing and texation- Invoiceing- Online payment authorization

„Consume-to-Cash” cloud

Self care services

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Altima Telecom Solutions Helping Run Better and Deliver Services Faster

Advanced Analytics for

Telecommunications Construct and Maintain

Next Generation Networks

Next Generation

Product and Services

Pricing, Bundling

Fulfilment

Next Generation

Billing and Revenue

Management

Dealer Management for

the Right Commissioning

Create the

Optimal Offer

Improve

Customer Service

Manage and Monetize

Content Distribution

Manage Supply Chain

of Edge Devices

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REFERENCE PROJECTS

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Fast alternative telco build-up: H1 Telekom (Croatia) FROM CONTRACT TO LAUNCH IN 5 MONTHS

Dec 04 Jan 05 Feb 05 Mar 05 Apr 05 May 05 Jun 05 Jul 05

2005-04-15: system room finished

and production platform installed

2005-03-30: The 1st experimental

call successfully performed

through H1 network

license

Croatian government granted Portus

the license for public voice service

in fixed network on national level

Contract signed with Verso for

Cisco/Netcentrex/Highdeal

VoIP platform

2005-06-07: business customers

connected to H1 network

2005-06-09: residential customers

call through H1 network (CS/CPS)

invoice

the 1st

invoice

issued

commercial

launch

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Converged Billing Project in IPKO (Kosovo)

The 1st SAP CC implementation after Highdeal acquisition

Case Study: IPKO Telecommunication LCC

15 months implementation and migration (TECHNOLOGY)

merger of sectors and departments (ORGANIZATION, PROCESS)

6 months of post-project On-the Job Training (PEOPLE)

Customer testimonial:

http://www.youtube.com/watch?v=hKXDIddkYa0

“More than 70 new product launches after CBP implementation - not a single vendor change request!”

28 © 2010 ISACA

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2010: IPKO Telecommunications LLC, Kosovo

Ai.PI SAP CC

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Due to service portfolio expansion and exploding number of end-users, customer needed to implement a reliable solution to simultaneously provision end-user profiles and effectively manage the process of charging, billing and collection.

Project duration 18 months, including data migration

Organization transformation – merger of 2 companies

Convergent Charging & Billing Platform in ALBtelecom & EagleMobile (Albania)

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Altima d.o.o.

Horvatova 80, HR-10000 Zagreb, Croatia

T +385 1 6408 000, F +385 1 6408 001

www.altima.hr, info@altima.hr