allison james estates & homes - february 2013 emagazine issue 44
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Allison James Estates & Homes - February 2013 EMagazine Issue 44TRANSCRIPT
Technology Topic: Microsoft’s New 2013 Digital Distribution
Communicating the Fiscal Cliff’s Real Estate Impact to your Clients
Fiscal Cliff Avoided: What it Means for Housing and Home Builders
THE NATIONAL INTERNET BASED REAL ESTATE BROKERAGE ISSUE 44 | FEBRUARY 2013
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Read InsideSo You Think You Sell Homes for a Living? How to “BE” Your Brand
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Index
ALLISON JAMES ESTATES & HOMES®
Address:309 Tamiami TrailPunta Gorda, FL 33950
Phone:866-463-5780
Website:www.allisonjamesinc.com
Index
Letter from the CEO
The Time to be Visible
Communication Corner: So You Think You Sell Homes for a Liv-ing? How to “BE” Your Brand
Technology Topics: Microsoft’s New 2013 Digital Distribution
“2013” – A Year for Growth & Development
Save 15% on Your CE Purchase This February!
Agent Spolight: Marc Carpenter
Communicating the Fiscal Cliff’s Real Estate Impact to your Clients
Fiscal Cliff Avoided: What it Means for Housing and Home Builders
Meet Our Agents
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ABOUT US
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Going Into the New Year
Matthew R. CrumbaughCEO, Allison James Estates & Homes
The final numbers are in for 2012 and WOW they are numbers that the company as a whole should be very proud of. We closed 4839 transactions for a total volume of 1.1
Billion and we paid out 28.5 million in commissions. Now that 2012 is behind us it is time to go into
the new year with full force and my goal as CEO of the company is to continue to provide more value, tools, training and resources so that our agents can have the most productive and successful 2013.
What is on the horizon for 2013? As you are reading this article go to our new corporate web-site that just went live at www.AllisonJamesInc.com. We built the site with the consumers in mind, it has full IDX integration and we will be pushing leads through are new website right to the agents via our new WOLFconnect system and yes all leads will be distributed to our agents at no extra cost.
This year we will also be bringing Title, Mortgage and Escrow in house to make it a one stop shop for your customers.
I want to also announce the official roll out of our new division Allison James Estates and Homes Elite.
About EliteAllison James Estates & Homes Elite is for agents
and brokers that strive to close a substantial more volume, earn more income, and be more profit-able. We give our agents the knowledge, systems, support, training, and technology to accomplish their goals and be an Elite Agent. Elite was founded by an Agent that works in one of the most competi-tive markets in the world. From 2011-2012 out of approximately 8,000 Agents in his market he closed 50% more listings than the number two Agent and more listings than any of the other 3,300 offices by himself. This is the kind of experience & perfor-mance that Allison James Estates & Homes Elite brings to Agents.
In the next weeks and months to come we will be providing all of the Allison James agents infor-mation on how to become an Elite agent and or to benefit from the Elite program through training, re-cruiting and exposure to some of the top minds in the industry.
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FIT TOGETHER • WORK TOGETHER • GROW TOGETHER
Our Complete Enterprise Solution integrates your back office, front office, web solutions & more.
GET STARTED TODAY! www.lwolf.com or 1.866.CRY.WOLF(279.9653)
Your ONLINE presence to the GLOBAL Real Estate MARKET!
Lone Wolf’s globalWOLF websites offer professionally designed, user-friendly website layouts with functionality to attract buyers and sellers, and build traffic
to your site using our simple suite of customizable tools.
For more information visit us at www.seriousagenttools.com
Agent website features include: A website that will showcase your value to consumers
Powerful listing enhancement tools
Edit your own content through the simple Web Manager tools
Superior Microsoft Virtual Earth® mapping
Lead management and distribution
Home Hunter personal property search
Listing search functions and robust open houses
Web traffic reports
Social media features
SEO tools
Mobile websites
Dynamic templates
As we roll out our new allisonjamesinc.com corporate website, it is important that each of you as agents main-tain and update your information within WOLFconnect, as your agent data card on the website is drawn from
this information. Below, I have provided an excerpt of the help manual on
WOLFconnect which pertains to the “My Profile” section under the Admin tab.
Please take the time to upload your photo, update your con-tact information and complete the about me. This is a great op-portunity to be visible to your consumers. 1. Complete all sections of the Info tab. The Info tab displays:
Status- Active/Inactive status. This section is managed by the administrator. Identification- Contains your personal information and your photo. (The page must be Saved before adding a photo)
Address- Address information.
Personal information- Enter your Birth, Start and Marriage date information.
Languages- Enter your primary language as well as any other languages spoken, by clicking the Add Language but-ton.
About Me- Using the text editor, enter a brief personal his-tory about yourself. The About Me section will appear on the display board of your company extranet. Newsletter Settings- In the Newsletter/Blog URL: field, enter the URL to create a link that will direct clients to an online newsletter/blog. Newsletter Notes: Using the text editor, add a monthly newsletter that will be sent to your contacts entered in the My Client Contacts section of WOLFconnect.
Offices- This section is managed by your administrator. Lists your primary office as well as any other offices that you are is affiliated with. Phone Numbers- Enter your contact numbers.
Login Information- View/change your Username or reset your password. Integration Sources- Enter the passwords, ID’s, etc, for the integration sources to which you subscribe. Click SAVE if any changes were made.
2. Use the Team tab to enter Team Member/Team Leader information. Also, review team history. If you are neither a leader/member proceed to the Message tab. *If you are linked with the Lone Wolf Realty Management System, your admin will manage teams. Click SAVE if any changes were made.
3. The Message tab holds the information pertaining to your email messages. Follow the instructions on the Manage Message Settings tip sheet to set up your Message tab.
4. Social Media- If you are currently using one of the templates from the Dynamic Agent Template series, you’re already set up to begin adding social media buttons to your agent web-site. Simply follow instructions under step 1 of this docu-ment and your website will be updated automatically!
If you want to start taking advantage of the Dynamic Agent Tem-plate series and incorporate the social media features, complete both steps 1 & 2 to change your current agent template.
Adding your social media accounts1. Log into the system and hover over the Admin menu and
select My Profile.
2. Select the Social Media tab.3. Enter the path for each of your social accounts and flip
the Active switch to Yes. See example below:
4. As always, hit SAVE, you’re done! The social media but-tons you have added will now display on your website.
Should you have any questions or need assistance, please con-tact Agent Relations Coordinator, Jill Lemons.
Jill Lemons, Agent Relations Coordinatorat Allison James Estates & Homes
The Time to be Visible 5
FIT TOGETHER • WORK TOGETHER • GROW TOGETHER
Our Complete Enterprise Solution integrates your back office, front office, web solutions & more.
GET STARTED TODAY! www.lwolf.com or 1.866.CRY.WOLF(279.9653)
Your ONLINE presence to the GLOBAL Real Estate MARKET!
Lone Wolf’s globalWOLF websites offer professionally designed, user-friendly website layouts with functionality to attract buyers and sellers, and build traffic
to your site using our simple suite of customizable tools.
For more information visit us at www.seriousagenttools.com
Agent website features include: A website that will showcase your value to consumers
Powerful listing enhancement tools
Edit your own content through the simple Web Manager tools
Superior Microsoft Virtual Earth® mapping
Lead management and distribution
Home Hunter personal property search
Listing search functions and robust open houses
Web traffic reports
Social media features
SEO tools
Mobile websites
Dynamic templates
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They say you never get a second chance to make a first impression. How do you apply that in your life? Does it make you more careful to go outdoors looking groomed and professional, or does it cause you to shy away from
the public hoping people won’t recognize you as you drive your kids to a hockey game in your sweats and stop at the store for milk?
Consider what it really means to be a Realtor. We are the trust-ed advisors of so many; we are their friends, their confidantes. Do you try to be Professional Paul or Paula and recite your elevator speech with everyone you meet, or is it okay to just be “hockey mom or dad stopping at the grocery store?” How can you always have your best face forward when there are so many phases of your life that have nothing to do with showing and selling homes. Ah, but au contraire, your whole life has something to do with showing and selling homes. YOU are the product you sell, NOT the homes. It isn’t until your sphere of influence likes and trusts YOU that you will really make a difference in growing your busi-ness locally.
“Oh, but I get enough leads from the internet,” you say. Re-ally? The competition for internet leads is fierce AND expensive. What kind of dollars are you leaving on the table by not properly farming your own local connections and not promoting the YOU brand across your sphere of influence? You can fix this two ways: you can farm for more listings, perhaps going after expireds to get more of your signs out there since signs are one type of local branding tool; or you can learn to BE your brand wherever you go, talking to people, educating them, positioning yourself as the ex-pert, never shying away from an opportunity, and finding clever ways to create the opportunity to talk to them. Either strategy will bring you more prospects.
The first way, going after expireds to get listings, is a tried and true but tired strategy. In my region, we have 7000 Realtors, a
quarter of whom are relatively new in the market at any given time. That’s thousands of new agents going after the same ex-pireds. It’s very wearisome on the homeowner to take the many calls that come in at expiration, and it takes a lot of the same, somewhat aggressive sales shtick over and over again to pur-sue that strategy. Some agents are only comfortable approach-ing people when they can be in that professional “box,” i.e. suit, badge, elevator speech, so this first strategy suits them.
The second way is much more ingenious because it allows you to “touch” people in their everyday lives and therefore “touch” more people with less effort. So how do you “commu-nicate” your BRAND?
• Create Some Branded Daywear - We all try to grab our cards wherever we go, but what about creating some casual day-wear that tells the world where we work? I have a favorite satin baseball jacket the back of which is emblazoned with an embroidered Allison James Estates and Homes logo, and I wear it whenever I am grocery shopping, bringing my kids (my two canine rescues) to the vet, or going for a walk in the park. I cannot tell you how much comment it draws. It is an effortless way to get people to ask, “How’s the Mar-ket?” and isn’t that the question we WANT strangers to ask as it opens the door to a bigger conversation? How about a branded baseball cap or a branded tee to wear at the gym printed with your team’s name and company logo?
• Do Get a Magnetic Sign for Your Automobile – I’ll admit, in some circles, this might seem gauche, but, generally, it is very smart. At an open house and especially at our Parade of Homes week, I always look for the branded autos. It tells me those Realtors are approachable, proud and confident. They want the public to seek them out; they welcome ques-tions. This is what you want to reflect wherever you go. My significant other had a builder buddy grab him around the
So You Think You Sell Homes for a Living? How to “BE” Your Brand
COMMUNICATION CORNER
7shoulder at the contractor’s outlet and say, “Hey buddy, I know your wife GreenBrokerMeg; I read her stuff all the time!” Honey was utterly confused until he remembered he was driving my car that day and the large magnets in the parking lot had drawn the other builder’s attention. I actually don’t know the builder personally but apparently my “stuff” gets around.
• Now That You Have Some Garb and A Magnet, Find Ex-cuses to Go Casual – Really make this work for you. Never again be afraid to go shopping without makeup and don’t be afraid to jump out of the car to say hello to other parents when you drop off the kids, as long as you have your brand-ed auto and your branded garb. Show off a little. Join an athletic club, a bowling league, a swim club, a softball team. Grab this mini “uniform” to go to casual eateries, movies, drive-throughs. Take a run or walk around your neighbor-hood, explore construction sites or lots for sale (which you probably don’t want to do in your suit anyway), volunteer for the church cookout, or the bake sale. Stay engaged with everyday folks in their every day activities and show off your colors! Tastefully done, they will remember you!
• Do Forget to Take Your Badge Off When You Leave the Of-fice – This one is sneaky but fun. I’m meeting friends for drinks right after work and intentionally “forget” to take off my badge, so we get through appetizers and drinks and fi-nally a waitress says, “Where do you work?” and I say, “Oh, silly me, I forgot to take it off.” Well, I’m a Realtor, blah, blah, blah.” My friends are none the wiser as they are used to seeing my badge. And by the way, it’s a good idea to tuck one of your cards into the check folio.
• Do Keep Up With Your Grooming Routines – Hair and nails groomed, shoes in good repair, always, always. These are things you would be especially attentive to before a listing appointment anyway. Just spend an extra minute before piling the kids into the car to run to the game. Do you HAVE to wear the ripped jeans and the dirty sneakers with your new embroidered baseball jacket?
• Include a Slogan or Motto in Every Email Signature – Email is now a daily necessity – it’s not just business anymore. Even emails to family and friends should bear your mot-to. You need to live this and be proud of it. Is your motto about Rebuilding the American Dream? About Assisting Homesellers in a Buyer’s Market? About Leaving the Plan-et Greener? About Being a Relocation Resource for Your Town? Could you use your company’s motto? I know you have a motto on your website. Use it. And link back to your website with your signature. There is nothing worse than failing to give your connections an easy way to remember you as well as an easy way to find you. “Oh, THAT’s the Real-tor who says “Rebuilding the American Dream.” Don’t have a motto? Think up something catchy that smacks of you, and use it on everything you print, your email and phone signatures, yes even your jacket! If you are passionate about what you do, you need to LIVE your brand. As they say in cliché town, it is not enough to talk the talk, you need to walk the walk.
I hope I’ve got you thinking more about how to communicate your brand! Let me know if you have trouble finding vendors for your branded items. The Allison James IT team is always available with high resolution graphics. Have a little fun with this. You WILL be remembered! You may even recruit an agent or two.
Meg Russel, Regional Managing Brokerfor the Triangle, North Carolina and Certified EPRO
Microsoft's New 2013 Digital Distribution
technology topics
Microsoft launched a new version of its indus-try leading Office suite this week, however this time it comes with a bit of a twist. Office 2013 arrived on store shelves as everyone
expected, bringing with it the usual collection of updates, added features, and general improvements. If you go down to your local electronics store, however, and pick up a copy you may be in for a surprise when you get home.
Open your new box and unlike years passed there will be no CD inside waiting to be put into your computer. This release of Office debuts the first time Microsoft will be relying 100% on “digital distribution” or downloading your software online. All that is included in your boxed copy is some documentation and a redemption/license key that you use on the Microsoft website to retrieve your purchase.
This comes behind similar moves by the likes of Apple, Google, and others and mark a definitive shift in how soft-ware will be delivered in most cases from now on. So what does this mean for you? The biggest difference will be for those who do not have easy access to a high speed in-ternet connection. Office is not a small program, and can even take a decent amount of time on DSL or lower tier cable internet packages.
So before you run down and plop down cash for Micro-soft’s latest offering (and it is a great piece of software) be aware that being an early adopter does come at a price. In this case, be ready for a hefty download and no physical disk to show for your effort.
John Joyce, CEO of Republic Technologies Corporation, leading the IT Support efforts for
Allison James Estates & Homes
COMMUNICATION CORNER
Save 15% on Your CE Purchase This February!
During the month of February, we’re offering your agents 15% OFF our online courses!
Save 15% on your CE purchase this February! Limited Time Offer!
Enroll at www.allisonjames.theceshop.com. Enter FEB15 at checkout to receive your discount! Pro-
motion expires February 28th, 2013.
AJ Sp
otlig
ht
The Founder & CEO of Allison James Estates & Homes Elite has had a
lifelong dream of creating a Company that’s foundation was extremely suc-cessful people.
Marc and has have consistently ranked among the top producing real estate agents in the nation over the past 10 years.
Out of approximately 8,000 Agents in San Diego County from 2011 to 2012 Marc sold more listings than any other Agent and the number two Agent sold over 50% less listings than he closed. He also closed more sales volume than any other Agent by a substantial amount.
He also sold more listings by himself than any of the approximately 3,300 offices in San Diego County.
It is this level of success and partnership that he brings to all of our Elite Agents Nationwide along with a management team that includes some of the best Agents and experts in the world.
To find out more about Elite please go toAJELITE.com. If you know someone that might be a great candidate to become an Elite Agent please let Marc know by emailing [email protected] and if they become an Elite Agent you will share in the company revenues generated by that Agent.
8 Marc CarpenterFounder/CEO Allison James Estates & Homes Elite
''2013'' – A Year for Growth & Development
The National Growth and Development Division is kicking into high gear this year; creating new opportunities to help our AJI agents create a monthly residual income by improving our methods of recruiting and providing re-
cruiting tools to our agents. We have been actively working on the development and crea-
tion of easy, yet effective tools to assist you in your efforts. One of the newest marketing efforts generated for you as an agent, is our “Personalized E-Cards”. These are for you to post to your Facebook, Tweet to your Twitter or even e-mail to your friends and family members that are agents.
So ask yourself, who do you know that would benefit from becoming and Allison James Estates and Homes agent; that will benefit you. Remember, you are your own best Recruiter.
The National Growth and Development Team are committed to assisting you the agent! We will be keeping you updated on our newest tools each month, so keep posting, tweeting or link-ing, it will pay!
National Growth and Development TeamAllison James Estates & Homes
What kind of communication have you had with your real estate clients over the past few days? In most years, the past two weeks were a holiday. New Year’s followed Christmas, and the pursuit for
a new house was likely put on hold temporarily.And in most years, you followed your holiday regimen. You
sent Christmas cards, holiday eCards, and maybe even gift bas-kets for some clients. You wished them happy holidays and kept an emotional connection.
This year is different. This year a fiscal cliff loomed overhead as congress has debated a much-publicized negotiation that could have a significant impact on the economy and real estate market.
The topic is scary, but not something to run from. And a real estate decision is, for many, contingent on what exactly happens that’s out of all of our control.
Your clients aren’t ignoring this info. They’re probably doing just the opposite. And no matter how much they want to get that new house in 2013, they can’t determine if the economy will make for a good time to buy or a better time to wait.
These decisions affect your real estate business, and your cli-ents are hungry for information that will help them make the best decision for their money and family.
Your clients are looking to read about the fiscal cliff, and want a professional opinion on what it might mean to them and their market. Some of your clients might even take this information into consideration and discuss whether it’s the right time to downsize. Their children are grown and moved out, and they no longer need as much space as they used to. Why keep an expensive mortgage when the economy isn’t looking as promising as you hoped?
In years past, these decisions didn’t loom so heavily at this time of year. And in years past, you didn’t necessarily have the capabilities to offer business information and details on how spe-
Communicating the Fiscal Cliff’s Real Estate Impact to your Clients
cific decisions by Congress could significantly impact the real es-tate market. You had to wait for your clients to call you, and many of them wouldn’t because they were afraid you’d lean toward them buying.
You now have those capabilities to offer business information and insights, and you now realize how you can leverage those capabilities.
You take to your real estate blog and write out the possible scenarios of Congress’s decisions and how each might impact the economy and real estate market. You post a link to your blog on Facebook and Twitter, and you email a link to your clients.
You write follow-up articles detailing updates on congressional discussions and the decisions the media is reporting. You’re not a reporter, so you link to the specific details on a news site. But you are a real estate and community expert, so you write about how this discussion and each consequence can impact the real estate market.
Your clients read your articles and feel secure they’re working with someone willing to understand their worries and help them through them. Others in the area find your articles when search-ing for information on the local market. And since your articles are informative and not sales-y in nature, consumers trust them, and feel secure working with you because they trust you have their best intentions in mind.
Real estate purchases have an emotional connection. And that’s a marketing hat you’ve often worn. But, perhaps more now than in recent history, real estate has a rather black and white investment side to it.
And, perhaps for the first time in recent history, you have the best capabilities in your market to help walk your clients through market factors and how they might impact their investments.
RISMedia
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The fiscal cliff, an economically damaging set of tax hikes and spending reductions scheduled to begin in 2013, has been avoided (for now) and that is good news for hous-ing in the short-run.
The enactment of H.R. 8, the American Taxpayer Relief Act of 2012, will extend permanently most, but not all, of the 2001/2003 tax cuts. The legislation prevents a fiscal drag of ap-proximately $600 billion in 2013, which would have been large enough to push the current weak economy into recession. That in turn would have reduced demand for both owner-occupied and renter housing and threatened the ongoing recovery for home building.
That outcome has been prevented, although future fiscal pol-icy debates loom on the horizon. For example, a legislative fight over the debt ceiling and the delayed sequester will take place in February. And 2013 may be a year in which comprehensive tax reform is under legislative consideration.
But for now, the following items in H.R. 8 are of interest to housing stakeholders and home builders:
Business Tax Items• Permanently extends the 2001/2003 tax rates for adjust-
ed gross income levels under $450,000 ($400,000 single); good for small business and home builders, 80% of whom are pass-thru entities who pay taxes on the individual side of the code
• Permanently extends the Alternative Minimum patch; again, good for small business owners who are frequently at risk of paying AMT
• Permanently sets the parameters of the estate tax; posi-tive for family-owned construction firms; codifies the 2010 $5 million exemption amount (indexed to inflation) and a 40 percent estate tax rate
• Extends present law section 179 small business expensing through the end of 2013; offers cash flow and administra-tive cost benefits for small firms
• Extends the section 45L new energy-efficient home tax credit through the end of 2013; allows a $2,000 tax credit for the construction of for sale and for-lease energy-effi-cient homes in buildings with fewer than three floors above grade
Homeowner Tax Items• Extends through the end of 2013 mortgage debt tax relief;
important rule that prevents tax liability from many short sales or mitigation workouts involving forgiven, deferred or canceled mortgage debt
• Deduction for mortgage insurance extended through the end of 2013; reduces the cost of buying a home when pay-ing PMI or insurance for an FHA or VA- insured mortgage; $110,000 AGI phaseout remains
• Extends the section 25C energy-efficient tax credit for ex-isting homes through the end of 2013; important remod-eling market incentive, although the lifetime cap remains at $500.
• Reinstates the Pease/PEP phaseouts for deductions; for married taxpayers with AGI above $300,000 ($250,000 sin-gle), the Pease limitation reduces total itemized deductions by 3 percent for the dollar amount of AGI above the thresh-olds. This is a negative change for some high cost areas, but should only have small impacts. Example, a married house-hold with $350,000 AGI would be $50,000 above the limit and must reduce their Schedule A total by $1,500 raising their taxes by about $500. Only a share of that would be due to the MID.
Multifamily Tax Items• Extends the 9percent LIHTC credit rate for allocations
through the end of 2013; absent the credit fix, the LIHTC program would suffer a loss of equity investment for afford-able housing projects
• Extension through the end of 2013 of base housing allow-ance rules for affordable housing
Also noteworthy are items that are not in H.R. 8, including an itemized deduction cap or a defined fast-track tax reform process. Nonetheless, the return of the Pease rules suggests that items like the mortgage interest deduction will be under debate in 2013.
The resolution of the fiscal cliff now gives way to a series of mini-cliffs due to the need to raise the debt ceiling, establishing government spending levels and deal with the sequester. Over the long run, the future of housing demand, and interest rates in particular, will be affected by how Congress and the President solve the nation’s long-run deficit challenges.
RISMedia
Fiscal Cliff Avoided: What it Means for Housing and Home Builders
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Vicki StoneCalifornia
Referred by Joseph McLaughlin
Jieranai MaierCalifornia Riverside
Referred by Karin McCoy
Laura LoveCalifornia
Referred by Candace Thrower
We would like to apologize and make a correction.Patricia Dykes is a Broker Associate in the Modesto region.
Francisco RiosCalifornia Stockton
Referred by Genaro Pulido
Barbara WaiteVirginia
Deborah GaddisCalifornia
Maxine AndersonCalifornia
Heather BankerCalifornia Riverside
Referred by Chad Decker
Cody RunnallsCalifornia Riverside
Referred by Chad Decker
Jacqueline CannonCalifornia
Referred by Memo Cardona
Scott WhitwamArizona
Alline MunguiaCalifornia
Richard Canifax Washington
Juan Carlos CastilloCalifornia
Charlotte ReedCalifornia
David BarrFlorida
Chad DeckerCalifornia Riverside
Marla EsserCalifornia
Referred by Luis Galdamez
Nathaniel DavisCalifornia
Referred by Daniel Benedetto
Sarah BenedettoCalifornia
Referred by Jim Aldrich
Linda BrunoVirginia
Nikki CroninCalifornia Riverside
Alysha AratariFlorida
Peter MylerbergCalifornia
Meet Our Agents
THE NATIONAL INTERNET BASED REAL ESTATE BROKERAGE
v
I want to personally thank all who have helped grow Alli-son James Estates and Homes® to the successful, virtual real estate company it has become!
Jessica WithersVP of Agent Relations
941-677-2544
We, at Allison James Estates & Homes®, understand that our own agents are the Best Recruiters! Everyday we add new agents to the company that you, our realtors have referred.
Main NumberMain
Fax
Matthew CrumbaughPresident
Jessica CrumbaughDirector, National Growth &
Development
Alysha AratariNational Growth &
Development
Jill LemonsAgent Relations Coordinator
Accounting Department Berella Hall
Processing DepartmentBrandy Peterson
IT Department
Corporate Phone List1-866-463-5780941-258-3326941-258-3664
941-677-2544866-463-5780, Option [email protected]
941-875-3585 866-463-5780, Option 2 941-875-3585 (Cell)[email protected]
866-463-5780, Option [email protected]
866-463-5780, Option [email protected]