allenh resume
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ALLEN HART4285 South Pecos Road #204, Las Vegas, NV 89121 • (509) 304-4681 •
PERFORMANCE-FOCUSED LEADER – SALES | MARKETING | TEAM BUILDING | TRAINING / DEVELOPMENT
TIME SHARE / HOSPITALITY OPERATIONS - TEAM BUILDING – TRAINING - SALES / MARKETING - GUEST RELATIONS - PUBLIC SPEAKING - LEADS GENERATION - MULTIMEDIA COMMUNICATIONS - PROGRAM DEVELOPMENT - PROCESS IMPROVEMENT - PRODUCT PROMOTIONS - PROJECT MANAGEMENT - PRESENTATIONS - CONFLICT RESOLUTION - TIME MANAGEMENT - QUALITY ASSURANCE
Integral leader who excels at analyzing guest needs, identifying lucrative sales / business growth opportunities, defining strategies for capturing clientele, and attaining leveraging in highly competitive hospitality markets.
Top performer who offers talent within high-volume operations to drive revenue while developing productivity enhancements, performance improvement strategies, and synergistic team building initiatives.
Excellent communicator who seamlessly interfaces among executives, business teams, guests, and the public.
CAREER HIGHLIGHTS
Cited as the “Top Marketer” for six consecutive months to attain Wyndham Vacation Resorts’ “Hoku Award.”
Recognized for job excellence with rapid promotion from FOCUS Representative of Wyndham Vacationing Ownership to team Leader managing 15+ representatives, including winning an “Employee of the Year Award.”
Noted for performance success as “Rookie of the Year” and achieved status within competitive “Premiere Club.”
Generated most tours and sales to attain high-volume results and achieve “Representative of 3rd Quarter” honor.
PROFESSIONAL SYNOPSIS
Sales Training Coach 03/16-PresentHILTON GRAND VACATION
Help facilitate new hires, refresher training and develop resource materials for Hilton Grand Vacation Marketing/Sales Team members.
Coach team members on proper sales guideline, product knowledge and CMS tool utilization. Coordinate retraining, cross training and ongoing development of existing staff. Assesses, recommends, develops and/or out-sources needed training courses, materials and activities. Facilitate formal, ongoing quality services monitoring actions with department leaders to evaluate
training needs. Coaches, develops, measures and mentors marketing/sales representatives for maximum performance
in HGV department.
Vacation Advisor Outbound Sales 08/15-03/16HILTON GRAND VACATIONS
Capitalized on the ability to move guests toward a buying decision to enhance vacation experiences while making provisions to obtain the sale, including delivering Hilton Grand Vacations sales presentations to diverse guests.
Contributed solid communication skills toward effectively responding to general questions regarding Hilton’s guidelines and affiliations, including overcoming objections and resolving various guest’s concerns.
Demonstrate an in depth knowledge of each Hilton property and activities surrounding the Hilton locations. An ability to understand and discover the needs of the guest to find the best location that meets their vacationing needs.
Customer Account Advisor 2CONSUMER CELLULAR 11/2014-08/2015
Responsible for answering, closing, and processing inbound sales calls. Guaranteeing that the sale fully meets the customer’s needs. Consistently within the top 10 percent of employees based on metric system.
Review and explain invoices, services, equipment features, and account balance to the customers. When necessary, and appropriately apply adjustments and credits to their accounts. Continually providing troubleshooting solutions regarding sales, equipment and service issues for customers. Ensuring that that my interactions brings great customer satisfaction. Striving for one-call resolution.
In House Lead Club Coordinator HILTON GRAND VACATION CLUB 8/2012 – 9/2014
Responsible for on-site supervision of Marketing Representatives at all on-property desks. Assists marketing management with day-to-day operations, including maintaining and increasing the number of guest contacts and bookings out of the In House locations, staff assignment and other duties. Ensures marketing representatives provide quality guest service and provides direct service to guests with complaints and/or service recovery.
Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking guest relations for a high-volume resort population, including delivering accurate information about resorts, activities, services, and recreational opportunities in the area, as well as actively promoting eligible vacation ownership presentations, previews, and sales of mini-vacation packages to on-site guests and visitors to grow business.
Expertly generate strong leads and book qualified timeshare presentations for Hilton Grand Vacation owners.
In-House Resort Host | ConciergeWYNDHAM VACATION RESORTS 6/2011 – 8/2012
Strategically steered high-quality guest relations by providing brief information about the resort, activities, services, and recreational opportunities in the area, including training new hires to ensure optimal sales / marketing of products to guests, as well as demonstrating proficiency in multitasking within fast-paced situations.
Corporate Marketing Team-Lead RepresentativeVACATION INTERNATIONALE 3/2009 –5/2011
Responsible for supervision of representatives at corporate marketing desks. Assists marketing management with day-to-day operations, including maintaining and increasing the number of owner contacts and bookings. Staff assignment and other duties. Ensures marketing representatives provide quality owner services.
Maximized bottom-line results by coordinating efforts with corporate and sales staff within Vancouver and Portland locations to set up tour times and schedules, including initiative lucrative contacts with existing V.I. owners to organize opportunities to visit the corporate office for updates and tours and boost company profits.
Spearheaded solutions-oriented training / development of new team members to allow staff to understand company policies, including offering a focus on comprehensive customer support to resolve all issue facets.
FOCUS Marketing Team-Lead RepresentativeWYNDHAM VACATIONING OWNERSHIP 4/2008 – 2/2009
Responsible for supervision of representatives at corporate marketing desks. Assists marketing management with day-to-day operations, including maintaining and increasing the number of owner contacts and bookings. Staff assignment and other duties. Ensures marketing representatives provide quality owner services.
Drove business growth by initiating contact with existing WorldMark owners to facilitate booking of selected WorldMark resorts and coordinate in-house tours / updates, along with training staff and monitoring key quality.
Led results-focused teams in improving production of tours while complying with critical WorldMark standards.
Contributed solid communication skills toward effectively responding to general questions regarding WorldMark membership / guidelines and affiliations, including overcoming objections and resolving various owner concerns.
Owner Enhancement Sales RepresentativeWYNDHAM VACATIONING OWNERSHIP (F/K/A TRENDWEST RESORTS) 5/2003 – 1/2008
Capitalized on ability to move owners toward a buying decision to enhance vacation experiences while making provisions for follow-up to obtain the sale, including delivering Trendwest sales presentations to diverse owners.
Built and sustained productive sales / business operations by training and monitoring performance of new hires.
Owner Services RepresentativeWORLDMARK BY WYNDHAM (F/K/A TRENDWEST RESORTS) 6/2002 – 5/2003
Played a vital role in supporting WorldMark’s reservations, sales, and resort departments, including proactively responding to and / or resolving concerns, as well as offering valuable services to optimize customer satisfaction.
Additional experience includes roles as Senior Pastor and Associate / Youth Pastor with responsibilities for managing operations, building strong teams, developing beneficial programs and services, analyzing needs and performing targeted research to grow organizations, delivering public speeches, and serving within Chairman / Board of Director positions.
EDUCATION, PROFESSIONAL DEVELOPMENT & TECHNICAL SUMMARY
Bachelor of Science in Biblical StudiesCASCADE BIBLE COLLEGE
Associate of Arts in Business AdministrationCROWN COLLEGE
Executive LeadershipCORNELL UNIVERSITY
Wyndham Worldwide University – Core Skills for Building Commitment | Interaction Skills for SuccessApplying the Coaching Process | Decision-Making Fundamentals | Employee Performance – Resolving ConflictHilton University – Customer Focused Selling I | Motivation as a Skill | Leadership Guide to the Executive Brain
Leadership Training that Works – Mastering 5 Key Design Principles | Creating Engaging Learning ExperiencesEmotionally Intelligent Leadership | Voice of Leadership – Self-Assessment / Motivation | Creating Magic by Lee CockrellMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook) | ATCO | Dollars-on-the-Net | Eclipse | Internet ApplicationsExcellent Professional References Provided Upon Request