Considering the range of stakeholder perspectives in the development and delivery of personalised local services

Alex Mills National Services ManagerKIDS

Jayne CarterSenior Development OfficerCouncil for Disabled Children

Aims of this session

• To provide an overview of KIDS’ project work

• To help you consider the range of stakeholder perspectives around personalisation

• To help you think through some key questions in relation to developing and delivering personalised services locally

• To provide an opportunity for sharing practice and learning

‘Personalisation means thinking about care and support services in an entirely different way. This means starting with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about what, who, how and when they are supported to live their lives’.

SCIE 2008

Personalisation requires having a holistic perspective, considering all aspects of a person’s life and ensuring they have access to universal services.

Personalisation means considering the gifts, skills and resources the person can contribute, and the role of informal support from an individual’s network or local community.

Personalisation means building layers of appropriate support in the context of a person’s community life, and not just focussing on service options.

What is Personalisation?

Individualised purchasing and coordination of services

Building and utilising individual capacity and social capital

Personalisation of public and commercial universal services

Personalisation: the key components

Bradford ‘Changing Places’; ‘Local Link’ Nottingham

Family group conferences; personalised services

Personal budgets;

self directed support; BHLP

Personalisation of pre funded targeted services

Inclusive children’s clubs; anti bullying at football games

33% increase in use of mainstream and community resources (DfE, IB pilots evaluation)

Key considerations for local areas

Local areas and Service Providers should ensure –

• person centred approaches are used across all services• they have relevant data regarding the support needs of children and young

people and are aware of their aspirations• multi agency working, and effective and appropriate information sharing• information collated feeds into planning and service development• planning is holistic, considering all aspects of a child or young person’s life, and

the needs of the family unit• outcomes are monitored and issues are addressed• local capacity is being enhanced, and managed where necessary• children, young people and their family members are actively engaged in

developing and reviewing local policy and services• key challenges such as safeguarding and resource allocation are understood,

and a solutions approach taken

Making it Personal- Overview

Provide direct advice and information to parents and commissioners on personal budgets.

• 2yr SEN and Disability grant received April 2011

• Partnership with In Control, OPM, NAFIS, Radar

Making it Personal- Components

Commissioners guidance

Parents’ online

guidance

Parents’ handbook

Case studies

Marketing Marketing

Making it Personal- Outcomes• 25 case studies illustrating use of personal budgets

• Accessible handbook and online guidance for parents

• Guidance for commissioners

• 9 regional workshops for parents and commissioners

• 100 new requests (from families or those supporting families) to access the handbook and/or online guidance from Jan 2013 to March 31st 2013

• By March 31st 2013, 30 commissioners will have used the guidance to embed personalisation into their practice

• 70% of parents accessing KIDS guidance will demonstrate a new interest in accessing personal budgets (esp those who have not used before and low income families)

Where are we now?• Project Board and partner group set up• SQW commissioned as external evaluators• Useful resources collected • Case studies collected• Recruited young people• Parents’ Working Groups have met• Draft of commissioners’ guidance developed• 6 Workshops organised for Families Information

Services• KIDS Making it Personal website – www.kids.org.uk/mip

Questions for consideration in groups1. Market development – how are you shaping the local market and

supporting the development of voluntary and community sector organisations

2. Workforce development – how are you supporting the development of an appropriate skill base within local areas, including lead professionals, key workers and support workers

3. Information sharing/ data collection – how are you ensuring information can be shared effectively across services, and data is collected and used efficiently within the local area

4. Participation – how are children, young people and family members actively involved in the development of personalised service options

5. Commissioning services – how are you developing a range of contract types, a range of service options, managing the local market

Jayne Carterjcarter@ncb.org.uk

www.councilfordisabledchildren.org.uk

Alex Millsndd@kids.org.uk

www.kids.org.uk/mip