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Alcatel-Lucent Electronic Delivery – Customer Information Document -- Version 9.1
Alcatel-Lucent Inc. 12/01/2006
Page 1
Alcatel-Lucent Electronic Delivery – Customer Information Document
Alcatel-Lucent Electronic Delivery – Customer Information Document -- Version 9.1
Alcatel-Lucent Inc. 12/01/2006
Page 2
Alcatel-Lucent Electronic Delivery Customer Information
Document
Table of Contents
Alcatel-Lucent Electronic Delivery Overview 3
Alcatel-Lucent Electronic Delivery Internet Connection 4
− Advantages
− Disadvantages
− Setup
Alcatel-Lucent Electronic Delivery Virtual Private Network (VPN) Connection
6
− Advantages
− Disadvantages
− Setup
Alcatel-Lucent Electronic Delivery T1 Connection 8
− Advantages
− Disadvantages
− Setup
Alcatel-Lucent Electronic Delivery Secure Shell File Transmission Protocol (SSH FTP)
Connection
10
− Advantages
− Disadvantages
− Setup
FTP Customer Home Directory Structure Section 12
General Guidelines for a Customer-developed Central File Server 13
Troubleshooting Section 14
Ping Section 15
Traceroute Section
16
Acronyms
17
Alcatel-Lucent Electronic Delivery – Customer Information Document -- Version 9.1
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Alcatel-Lucent Electronic Delivery Overview
Alcatel-Lucent Electronic Delivery provides a vehicle for customers to receive software
product installation, upgrades, and updates quickly, easily, and securely using either
file transfer protocol (ftp) or hypertext transfer protocol (http) over a TCP/IP connection.
Initial requests to access Alcatel-Lucent Electronic Delivery are handled through the
Alcatel-Lucent website and details are listed in the section of this document describing
your choice of delivery access.
Alcatel-Lucent Electronic Delivery can be accessed in four ways – directly via the
Internet (http only), Virtual Private Network (VPN), a dedicated T1 connection, or via a
secure shell file transmission protocol (ssh ftp) (See figure 1). Each method1 has
different advantages and disadvantages that must be considered when choosing the access
method you wish to use.
Switch Owner’sFirewall/Security
Servers
Alcatel-Lucent Managed
Firewall
Alcatel-Lucent Electronic Delivery Network Options
VPN
Public InterNet
Dedicated T1
SSH FTP
Alcatel-Lucent
Product
Customer Network
Alcatel-LucentProduct
Figure 1
1 Please refer to the Product documentation to determine which download methods each product support.
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Internet Connection
An Internet connection (See figure 2) requires an existing high-speed (400Kbps or better)
connection utilizing the public Internet to perform secure http downloads (ftp downloads
are not currently supported via the Internet).
Since some products, such as the OneLink Manager™ ASM2, can only transfer files via
ftp, an intermediate system may be required to support downloads to the product.
Switch Owner’sFirewall/Security
Servers
Alcatel-Lucent Managed
Firewall
Alcatel-Lucent Electronic Delivery Internet Connection
Public Internet
Alcatel-Lucent
Product
Customer Network
Alcatel-LucentProduct
Figure 2
2 For more information on the ASM, see the OneLink Manager™ ASM Network Connectivity Guidelines
document.
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Internet Connection - Continued
Advantages: • Quick and easy set up.
• Access Alcatel-Lucent Electronic Delivery server from anywhere.
• Secure HTTP downloads.
• Uses existing corporate connections to the Internet.
Disadvantages: • Does not support FTP downloads.
• Throughput depends on Internet traffic.
Set up:
• Contact your Internet Service Provider to determine Internet set up.
• Register for Alcatel-Lucent Electronic Delivery by connecting to www.alcatel-
lucent.com and selecting “Support” at the top horizontal navigation bar.
• After registration is complete for OnLine Customer Support and your login has been
approved, select “Software Downloads” under the Product Information section.
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Virtual Private Network Connection (VPN)
A virtual private network (VPN) allows the creation of a secure, private network over
public networks (See figure 3). It is called "virtual" because it depends on the fact that
there is an encrpted packet stream that only the two firewalls with the correct VPN
settings can unencrypt. The route through the public network is not fixed or constant yet
enables secure virtual connections between the customer and the Alcatel-Lucent network.
Good performance requires speeds of 600Kb/s or more.
Switch Owner’sFirewall/Security
Servers
Alcatel-Lucent Managed
Firewall
Alcatel-Lucent Electronic Delivery VPN Connection
VPN
Public InterNet
Alcatel-Lucent
Product
Customer Network
Alcatel-LucentProduct
Figure 3
Advantages:
• Uses encryption and packet encapsulation to ensure integrity and security of
information
• Uses existing high speed Internet channels.
• Can use automated ftp downloads.
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Virtual Private Network Connection (VPN) - Continued
Disadvantages: • Static IP address must be network routable.
• Customer firewall must allow UDP, TCP, and IPSec IP packets to pass to and from
the Internet.
• IPSec must use (protocol 50 and 51).
• Slower transmission rate due to encryption process (i.e., essentially non-compressible
encrypted data).
• Throughput depends on Internet traffic.
Set up:
• Initial setup starts with contacting the Alcatel-Lucent Electronic Delivery
administrator at (630) 224-4663 to determine VPN set up
• Register for Alcatel-Lucent Electronic Delivery by connecting to www.alcatel-
lucent.com and selecting “Customer Support” at the top horizontal navigation bar.
• Once registration for the Alcatel-Lucent premium OnLine Customer Support is
complete and your login has been approved, select “Alcatel-Lucent Electronic
Delivery Administration” from the Tools Section.
• After registration is complete, see the FTP Customer Home Directory Structure
section of this document.
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T1 Connection
T1 (See Figure 4) service is comprised of a dedicated point-to-point digital line access.
T1 connectivity is one of the fastest, widely available dedicated connections, and
represents the most economical solution for those requiring 24-hour throughputs.
Switch Owner’sFirewall/Security
Servers
Alcatel-Lucent Managed
Firewall
Alcatel-Lucent Electronic Delivery T1/E1 Connection
Dedicated T1/E1
Alcatel-Lucent
Product
Customer Network
Alcatel-LucentProduct
Figure 4
Advantages: • Dedicated bandwidth at T1 speeds (1.544 Mbps).
• Private and secure connection.
• Customer can use automated ftp downloads.
Disadvantages: • Customer pays additional T1 charges.
• Longer setup time.
• NAR T1 connections only available to facilities in Illinois.
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T1 Connection - Continue
Set up:
• Customer orders T1 link through their provider of choice
• For initial setup, contact the Alcatel-Lucent Electronic Delivery administrator at
(630) 224-4663 for any information needed from Alcatel-Lucent for T1 provider
of choice
• Register for Alcatel-Lucent Electronic Delivery by connecting to www.alcatel-
lucent.com and selecting “Customer Support” at the top horizontal navigation bar.
• Once registration for the Alcatel-Lucent premium OnLine Customer Support is
complete and your login has been approved, select “Alcatel-Lucent Electronic
Delivery Administration” from the Tools Section.
• After registration is complete, see the FTP Customer Home Directory Structure
section of this document.
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Secure Shell File Transmission Protocol Connection (SSH FTP)
A secure shell file transmission protocol (ssh ftp) allows the creation of a secure, private
network connection utilizing the public network to perform secure FTP downloads (See
figure 5). SSH provides secured encrypted communications between public hosts.
Switch Owner’sFirewall/Security
Servers
Alcatel-Lucent Managed
Firewall
Alcatel-Lucent Electronic Delivery SSH FTP Connection
SSH FTP
Public InterNet
Alcatel-Lucent
Product
Customer Network
Alcatel-LucentProduct
Figure 5
Advantages:
• Easily integrated into existing network infrastructures.
• Uses existing IP-based connections.
• Uses Open Source widely used client programs that are freely available.
• Uses authentication and encryption to ensure secure communications of information.
• Secure FTP downloads.
• Customer can use automated ftp downloads.
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Secure Shell File Transmission Protocol Connection (SSH FTP) - Continued
Disadvantages:
Throughput depends on Public Network traffic.
Set up:
Initial setup starts with accessing the SSH Quick Start for ALED SSH FTP Customer
information located at https://download.support.alcatel-lucent.com/cgi-bin/ssh_ftp.cgi.
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FTP Customer Home Directory Structure Section
The base FTP customer home directory is set up for a chroot environment. This means
that when the customer logs in it appears that they are at the root level of the directory
they are in. The current base home directory contains the following sub-directories:
RETROFIT - Used by the Network Based Retrofit process and DRM installation
RSCANS - File transfer point between Alcatel-Lucent and customer
ROP - Customer directory to send ROP to Clarity
bin - part of chroot environment
dev - part of chroot environment
etc - part of chroot environment
usr - part of chroot environment
In addition there are sub-directories for each base product supported by Alcatel-Lucent
Electronic Delivery that the customer is registered to receive. The complexity of these
sub-directories depends upon the product3. The intent is to provide a sub-directory off the
home directory for only major product groups. As new products are introduced, the same
guideline will apply. However, if a new product is integrated with an existing product,
the new product may be placed under an existing base sub-directory to avoid the
problems associated with renaming an existing directory.
For backward compatibility to some tools already deployed on various product platforms,
here is an example of what the following links might look like placed in the home
directory:
5E13.1 ->5ESS/5E13.1
5E14.1 ->5ESS/5E14.1
5E15.1 ->5ESS/5E15.1
ASMSWDS ->5ESS/ASMSWDS
3 For more information on the sub-directory structure for the individual product, see that product’s
documentation.
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General Guidelines for a Customer-developed Central File Server
Customers may choose to implement their own central file server option and generic
guidelines are given below to assist with this task (also see figure 3 in the Virtual Private
Network Connection section of this document). This is a customer-developed option.
There are several processes that the customer must create and maintain when choosing
this option. The customer must carefully mirror the directory structure they find in their
FTP Customer Home Directory onto their own central file server. They must develop
their own automated ftp process which looks in a user-defined list of directories on the
ALED server. Files found are downloaded and then deleted from that directory on the
ALED server. The files are then uncompressed and uncpioed into a storage directory
specified by the product. Figure 1 of this section is a generic guide for customer use.
Figure 1
1. Write a scripted ftp process that either reads a file containing the directories to parse
or a list of directories to skip.
2. Set up a storage directory structure matching the home directory.
3. Make sure the ftp script executes the binary command before retrieving any files.
4. In the ftp script cd into the ALED server directory for new files and do a lcd to the
matching local directory.
5. The ftp script should execute mget * and capture any file names retrieved.
6. If the file ended in .Z, the script should cd ../appropriate product directory name and
execute
Zcat ../ALED server directory for new files/file_name | cpio –icdum.
7. If the file does not end in .Z the script should cd ../appropriate product directory name
and execute cpio -icdum <../ ALED server directory for new files /file_name.
8. The script can do a ls -l in the local and ALED server directory for new files to check
that the file sizes match.
9. If the file sizes match and the file were uncpioed then the files in the local and remote
ALED server directory for new files can be deleted.
10. Set the ftp script to be run from cron.
11. The RSCANS and RETROFIT directories should NOT be automated.
12. Storage space is determined by how much data the user wants to retain.
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Trouble Shooting Section
The following 11 steps are provided to assist with troubleshooting problems that might
occur when accessing the Alcatel-Lucent Electronic Delivery network connection.
Internet Connection:
1. If you are unable to connect to the Alcatel-Lucent Electronic Delivery server, try to
connect to another Internet site. For example, www.yahoo.com.
2. If you are unable to connect to other Internet sites, contact your Internet Service
Provider’s support organization.
3. If you are able to connect to other Internet sites, go to step 11.
Virtual Private Network (VPN) Connection:
4. If you are unable to connect to the Alcatel-Lucent Electronic Delivery server, verify
that the tunnel end point IP address is correct (Note: The tunnel end point address is a
gateway and is not pingable).
5. If the tunnel end point IP is correct, try to ping your router if one exists. For more
information on using ping, see the ping section of this document.
6. If you can ping your router, try traceroute to gather more information about where the
problem lies in the network. Information on using traceroute can be found in the
traceroute section of this document.
7. If you are not using a router, try to access another Internet site. For example,
www.yahoo.com.
8. If you are unable to ping your router and cannot access another Internet site, check
your connections and contact your internal network support organization or Internet
Service Provider.
9. If you are able to ping your router and can access another Internet site, go to step 11.
T1 Connection/ Secure Shell File Transmission Protocol (SSH FTP)
Connection:
10. If you are unable to ping the Alcatel-Lucent Electronic Delivery server, go to step 11.
11. Contact the Alcatel-Lucent Electronic Delivery technical support organization at 1-
866-582-3688 (US) or (International) call the 1-630 224-4672 number and please
mention project id “Alcatel-Lucent Electronic Delivery”.
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Ping Section
Ping is a command that will send a packet to a remote host and expect a return packet. It
will measure latency (round trip time); packet drops and verifies that the interface is
working properly. Details of the ping option vary per Operating System (OS). See your
OS Manual for details. Typically, ping is use by typing the following:
ping <ip address of the interface>
For example:
<enter> ping nnn.n.n.n where “n” is the ip address
The result should be that it's alive or a reply message depending on the pinging operation
system.
If successful, try to get to the router interface using the ping command with a -s option.
This will send multiple packets to the interface and show if any packets are getting
dropped. See example below:
<enter> ping -s nnn.nnn.nn.nn where “n” is the ip address
<An example of a system response is found below>
PING nnn.nnn.nn.nn: xx data bytes where “n” is the ip address and “x” is the number of
bytes of data
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=0. time=2. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=1. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=2. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=3. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=4. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=5. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=6. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=7. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=8. time=1. ms
xx bytes from server name (nnn.nnn.nn.nn): icmp_seq=9. time=1. ms
^?
----nnn.nnn.nn.nn PING Statistics----
10 packets transmitted, 10 packets received, 0% packet loss
round-trip (ms) min/avg/max = 1/1/2
There should not be any packet loss. If packet loss is discovered, there may be a network
outage or latency on the network, or a bad network interface card. Contact your local
Network Support Group or Internet provider.
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Traceroute Section
The Traceroute command uses multiple ping-type packets to trace the path from source to
destination. This can help determine where the delay and/or dropped packets are
occurring in the path. Details of the traceroute option vary per Operating System (OS).
See your OS Manual for details. Typically, traceroute is use by typing the following:
Below is example of traceroute to www.yahoo.com
<enter>: traceroute www.yahoo.com
<An example of a system response is found below>
traceroute to www.yahoo.akadns.net (216.32.74.55), 30 hops max, 40 byte packets
1 atm3-0-2.nyc-bb2.cerf.net (134.24.131.17) 39.391 ms 34.721 ms 41.300 ms 2 pos0-0-155M.nyc-bb8.cerf.net (134.24.32.221) 41.164 ms 115.861 ms 34.317 ms
3 pos2-0-622M.nyc-bb9.cerf.net (134.24.33.157) 39.759 ms 37.476 ms 37.811 ms
4 ibr03-p1-2.jrcy01.exodus.net (216.32.132.165) 93.374 ms 36.376 ms 37.370 ms 5 bbr02-g4-0.jrcy01.exodus.net (209.67.45.126) 39.570 ms 38.737 ms 37.590 ms 6 bbr01-p5-0.stng01.exodus.net (209.185.9.98) 40.420 ms 42.167 ms 46.382 ms
7 dcr04-g10-0.stng01.exodus.net (216.33.96.162) 42.887 ms 43.986 ms 51.004 8 csr22-ve241.stng01.exodus.net (216.33.98.11) 41.894 ms 43.621 ms 42.676 ms 9 216.35.210.122 (216.35.210.122) 41.331 ms 42.990 ms 41.377 ms
10 www6.dcx.yahoo.com (216.32.74.55) 44.185 ms 44.847 ms 44.726 ms
The packet trace traversed many networks until it reached its final destination. If the
packet stopped for any reason, continuous *********** would have been displayed.
This would indicate that interface was having a problem connecting to the next hop along
the path to the intended destination. If this should happen, report a network problem to
your Internet Service Provider.
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Acronyms
ASM Administrative Services Module
DRM Distinctive Remote Module
FTP File Transmission Protocol
HTTP HyperText Transmission Protocol
IP Internet Protocol
IPSec Internet Protocol/Secured
ISP Internet Service Provider
OS Operating System
SSH FTP Secure Shell File Transmission Protocol
TCP/IP Transmission Control Protocol/Internet Protocol
UDP Universal Data Port
VPN Virtual Private Network