albert brochure
DESCRIPTION
Albert is a Virtual Agent used to enhance Help Desk organizations by automatically answering questions regarding the latest devices, applications, and Operating Systems. Albert is available 27x7 keeping employees satisfied while decreasing IT spending. With new devices, applications, and Operating Systems developing at rapid rates and employees bringing their own devices to work (BYOD), it is difficult to find skilled IT professionals that can manage the Help Desk. Utilizing Albert at the Help Desk will reduce ticket time resolution and increase employee satisfaction.TRANSCRIPT
Features & Benefits
Customers
SEP 2012 JAN 2013 APR 2013 JUL 2013
Windows8
Windows7
WindowsXP
MacOS X
iPad
Outlook
SharePoint
Android
iPhone
Let me worry about all the latest technologies, so you don’t have to.
ModulesAlbert can answer questions about multiple topics because its knowledge is organized in modules that can be activated as needed.
Pricing Introductory Price starting at ............................ $1,000 per month
Customizable options available.
noHold Inc.
Contact
©noHold, Inc. 2012. All other product and service names are the property of their respective owners.
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[Current Calendar]
Problem
Without Albert
With AlbertAlbert is ...
Employees use different applications, operating systems and devices. Some are officially supported by the company, others are not. Bring Your Own Device [BYOD] is compounding the problem, because employees feel entitled to use even more devices and applications. Help Desk organizations are faced with having to handle the following issues:
Designed for Help Desk organizations who need to do more with less, while retaining high levels of employee satisfaction. Albert is a Virtual Agent that automatically answers support questions about the most popular devices, applications and operating systems on the market today. It is a cloud based solution that can be deployed with a line of HTML. It works like live chat, but instead of chatting with a person, end users interact with an Artificial Intelligence.
• Doing more with less• Increased Support cost• Finding qualified Agents and managing churn• No scalable solution to manage BYOD• Increased contacts due to new deployments
Help Desk Managers
• Getting access to up to date information about new applications, devices and operating systems• Disparate knowledge repositories• Having to answer repetitive questions
Help Desk Agents
• Looking for 24/7 support • Making sure that their devices function seamlessly at home and work
Employees
Volume
Time
Ticketing volume increases to an unmanagable level.
Help Desk takes longer to find solutions.
Time
Issue Solution
1 hour
30 minutes
Employees Albert AlbertHelp Desk ResourcesChannels Ticketing System
Volume
Time
With the implementation of Albert, questions that escalate to the Help Desk decrease.
MANUAL
Employees Help Desk ResourcesChannels Ticketing System
MANUAL
Time
Issue Solution
1 hour
30 minutes
Albert
Less time searching for solutions, and more time to focus on business.