Alan Ross27 Horsley Drive, Horsley, NSW, 2530

Mobile: 0418 671 638 Home: 02 4262 2932Email: alanross8@bigpond.com

PROFILE

1. Telecom Australia/Telstra – 18 years experience as a Telecommunications Engineer working on multiple technologies.

2. Bytecan – 6 years experience as a fault dispatcher for customer faults on multiple Telco networks. Developed internal resource allocation procedures and reporting procedures for both internal and external customers.

3. Bytecan – 6 years experience as an internal auditor of documentation required by internal and external customers operational readiness, commissioning, readiness and acceptance (ORCA) requirements, including reporting for invoicing purposes.

EDUCATION

2013 – 2014 Diploma in Business Services (Management)Upskilled, Sydney, NSW

1988 – 2002 Multiple Internal Training Courses (Telecommunications)Telecom Australia/Telstra/NDC, Sydney, NSW, Australia

1984 - 1988 Craftsman’s Certificate Technician (Telecommunications)Telecom Australia (Telstra), Sydney, Australia

1976-1980 School Certificate (to Year 11)Berkeley High School, Berkeley, NSW

EMPLOYMENT HISTORY

October 2002 – January 2015Bytecan Pty. LtdA leading provider of telecommunications assets and network management services throughout Australia. Maintenance - Level One Faults – Dispatcher/Works Programmer (Hutchison, VHA, 3GIS and Unwired)

Responsibilities:

Take ownership of faults escalated to Bytecan via the customers’ trouble ticketing system and log the faults in Bytecans internal tracking system.

Identify the most suitable person with the skills and knowledge to attend to the fault and provide information and requirements as to what spares may be required to clear the fault.

Provide feedback to the customer with regards to the current status of the fault (tech dispatched, ETA to site and tech contact details)

Establish contact with site owners/landlords to notify of the techs attendance and to provide copies of insurances and inductions if required.

Provide technical support to the on-site technician if required. Advise the customer of the status of the fault and provide information on the faults

resolution. Update internal tracking systems with regards to the fault and resolution details and log

techs time against the fault. Prepare reports when required (at least monthly for the Maintenance Manager, CFO and

COO for discussion at high level management meetings and at meetings with the vendor.

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Prepare reports when required (at least monthly) for the Maintenance Manager.

Achievements:

Exceeded the expectations of our customers in regards to SLA/KPI times for fault attendance and resolution.

Implemented a reporting system that allowed general fault causes to be identified and also allowed for individual component level faults to be identified. This led to our customers being able to organise for common failures (insufficiently rated air cons, incorrectly rated mains supply circuit breakers , antennas, electronic boards in RBS etc.) to be upgraded, reducing their costs in maintenance requirements.

Implemented and controlled after business hours maintenance requirements in regards to resource availability and attendance at night and also on weekends and public holidays

Construction – Operational Readiness And Commissioning Acceptance (ORCA) Auditor

Responsibilities:

In conjunction with Construction Managers (on a national basis), identify new site/link builds required by the customer and organise for the works to be commenced.

Audit the design packs and other related documentation relevant to the work and either accept the packs or discuss any issues found with the customers’ designer.

Once notified of the completed build, ensure the first level of acceptance has been approved (check for receive levels, data errors or alarm issues with the customers acceptance team).

Log this information into the required reporting tools and, if there are issues relating to the build, have them attended to and cleared.

Ensure on site staff have completed all documentation and have supplied photos as required by the vendor.

Perform desktop auditing of documentation and photos and submit these into the customers’ database for final approval if they meet the customer and vendor requirements.

If any issues are found during the desktop audit, liaise with the relevant construction manager to have the site revisited and the issues resolved.

On approval of the documents and photos, provide a report to the relevant construction managers (both internal and external) and also advise the Accounts Department that the work can be invoiced.

Provide weekly reports to the Construction Managers, CFO and COO in regards to progress and completion of all construction works on a national basis.

Provide reports to the customer and vendor on an as requested basis.

Achievements:

Exceeded our customers SLA/KPI requirements for documentation and submission allowing them to have their network assets integrated earlier than scheduled.

In conjunction with our customers, created process and procedures relating to documentation requirements and had these implemented for all of our customers contractors ensuring a standard was kept for all documentation required by the customer.

Provided training internally to all of our field staff and managers in regards to these requirements and ensured that the processes and procedures were followed.

April 1999 – April 2002NDC (Network Design and Construction – Telstra Subsidiary Company)

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Senior Technical Officer

Responsibilities:

Team leader in charge of a team of varying numbers installing, testing, commissioning and integrating switching equipment in Telstra’s networks in various locations throughout NSW and Victoria,

Ensured that my crew were made aware of and followed all relevant work, health and safety practices.

Provided on-site training of the team in correct usage of specialised tools required to perform the relevant work.

Audited and reported on work completed by my team and other teams in other locations to ensure equipment vendors installation requirements were met to allow for ongoing support from the vendor.

Investigation and resolving of faults with newly installed equipment. Usage and updating of Telstra databases as required by procedures and processes. Receive and document all materials usage and provide reports to supervisors. Liaise with other team leaders to ensure that any prerequisite work has been completed

and also in regards to resource allocations to ensure on time completion. Liaise with other departments (Telstra maintenance, designers, network operation centres

etc.) to make sure they are aware of changes that are being made to their network. Cutover of existing analogue switched customers to digitally switched equipment and

updating reporting systems. Part of a team of senior technicians providing upgraded infrastructure at the two

international switches at Paddington and Oxford Falls for the Sydney 2000 Olympic Games.

Part of a team of senior technicians that provided infrastructure in the Olympic Precinct at Homebush Bay.

Achievements:

Planned and successfully completed cutover of customers from analogue to digital switching systems.

Planned and successfully installed, tested and cutover updated DC power supply systems and recovered old, damaged batteries in a safe, environmentally responsible manner.

Part of a team that successfully installed, tested and integrated infrastructure (back-up power, optical fibre links and associated equipment) for broadcasting of the 2000 Olympic Games

January 1984 – April 1999Telecom Australia/Telstra

Responsibilities:

Member of a team of varying numbers installing, testing, commissioning and integrating switching equipment in Sydney CBD and surrounds.

Part of a team that successfully built, tested and integrated the first fully electronic switch in Australia

Provided on-site training of the team in correct usage of specialised tools required to perform the relevant work.

Audited and reported on work completed by my team and other teams in other locations to ensure equipment vendors installation requirements were met to allow for ongoing support from the vendor.

Investigation and resolving of faults with newly installed equipment. Usage and updating of Telstra databases as required by procedures and processes. Receive and document all materials usage and provide reports to supervisors. Liaise with other departments (Telstra maintenance, designers, network operation centres

etc.) to make sure they are aware of changes that are being made to their network. Cutover of existing analogue switched customers to digitally switched equipment and

updating reporting systems.

Achievements:

Successfully integrated the first fully digital switch into Telstra’s network.

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Under the supervision of the vendors engineering group, assisted in the full testing of new functions specifically designed for the Australian network prior to these functions being rolled out on an international basis.

Successfully completed a four year Technician (Telecom) Apprenticeship and received my Craftsman’s Certificate in January 1988.

TRAINING

2014 Upskilled Diploma Of Business Services (Management) – Certificate number 2014/728421

1984 – 1988Apprentice Telecom Technician

1988 – 2014Ongoing training in various telecommunications equipment including

1. Power One – Rectifier and battery installation, testing, commissioning and auditing.2. Eltek – Rectifier and battery installation, testing, commissioning and auditing.3. Siemens – BTS and microwave backhaul installation, testing, commissioning and

auditing. 4. Siemens – Optical fibre (PDH and SDH) installation, testing, commissioning and

auditing.5. Ericsson – RBS, core network and microwave installation, testing and commissioning.6. Harris – Microwave backhaul installation, testing, commissioning and auditing.7. Ceragon – Microwave backhaul installation and auditing.8. Huawei – Microwave backhaul installation and auditing.

REFERENCES

1. Paul McCowen – 0427 439 170 – paulmccowen@bigpond.comFormer Manager at Bytecan. Work colleague at Bytecan, NDC and Telstra.

2. Brett McKay – 0450 504 065 – brett.mckay@launchts.com.au Former Manager at Bytecan. Work colleague at Bytecan, NDC and Telstra.

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