Austin John Simmons 3005 NW 56th Street � Seattle, Washington 98107 � 702-328-5692 � Ajsimmons17@gmail.com

Education University of Nevada, Las Vegas Bachelor of Science in Hotel Administration, Major in Hospitality Management – May 2014 Honors/Awards: National Society of Leadership and Success Inductee, UNLV American Red Cross Club President and Founder College of Southern Nevada, Las Vegas Paramedic/Firefighter studies – 2010-2011 Involvement: Paramedic Explorer Program Participant Griffith University at Gold Coast, Australia Study abroad program participant, emphasis on Music and History studies - 2009 Work Experience Sazerac � A Kimpton Restaurant Seattle, WA Restaurant Supervisor April 2015-Present

• Direct a team of servers, assistants, expo’s, bartenders, and BOH staff to provide an exceptional dining experience • Communicate clearly to staff what is expected of them, various needs during service, and positive/constructive feedback • Integrate various projects and improvement plans to heighten guest and employee satisfaction levels • Organize weekly FOH orders, daily line-ups including a team-plan when anticipating high volume or special events • Actively engaging and responding to guest complaints and feedback via “Revinate” in addition to social media engagement

Hotel Monaco � A Kimpton Resort Seattle, WA Front Desk Agent August 2014-April 2015

• Executed daily tasks such as guest wake-up calls, acted as operator, prepared reports to communicate clearly with the engineering and housekeeping department during guest check-outs/ins, genuinely provided Kimpton’s standards of service

• Assisted and teamed with departments like Sazerac, In-Room-Dining, Sales/Catering, Housekeeping, and Engineering • Conducted myself in a professional manner when working with guests, colleagues, and vendors while managing daily side

projects and solving guest related concerns The Mirage Resort and Casino � MGM Resorts International Las Vegas, NV Hospitality Internship Program � Human Resources June 2014-Aug 2014

• Assisted Employee Engagement and Training department with newsletter articles, employee of the month recognition, philanthropic events, property tours and general employee guest service

• Maintained employee records in the Employee Relations Office and consolidated employee files due to a new “cloud-based” human capital management technology

• Assisted with opening of new restaurant, observed suspensions pending investigation cases ARIA Resort and Casino � MGM Resorts International Las Vegas, NV Limousine Dispatch March 13-June 2014

• Answered multiple phone lines with genuine personality, input reservations, dispatched chauffeurs, tracked transports, maintained chauffeur rotations, tracked airline flights for all VIPs, MGM Executives, players and celebrities while maintaining Five-Star service for the 4,000+ room resort

• Proactively greeted, interacted, and assisted resort staff in a professional manner to foster and promote a cooperative and harmonious work environment

Caribbean Beach Resort � Walt Disney World Resort Lake Buena Vista, FL Bell Service Team May 2011-January 2012

• Collaborated with team to go above and beyond for every guest visiting the 2,112-room resort, ensuring guests an exceptional service experience and accurate care of guests’ property

• Maintained efficiency and safety in managing and dispatching over a dozen bellmen during peak times of approximately 800 check-ins and check-outs daily

Skills Epitome-Kimpton’s PMS, HotSOS-Kimpton’s housekeeping/engineering work-order software, Aloha-Kimpton’s Restaurant POS, Avero-Kimpton’s Restaurant interface for passdown and daily service tracking, Revinate-Kimpton’s Restaurant customer review outreach interface, TAG-Disney’s Airport-to-Resort software, Lilo-Disney’s PMS, Opera-MGM’s PMS, Workday-MGM’s Human Resources Online Interface, Vantage/ADP-Kimpton’s Human Resources Online Interface and VIPR-MGM’s Dispatch software