ETL UPGRADELeveraging change and experience

for operational value

SAFETY MANAGEMENTA good solution supports a proactive approach

CONTROLLING BYODHandling the two-edged sword

White Papers: Sheorey Digital Systems, Point to Point Case Studies: SriLankan Airlines, BA CityFlyer Vendor Flight Log: T&A SYSTEME PLUS: The latest News, past and upcoming Webinars, Operations Software Directory…

V2.2 • APRIL-MAY 2013

A CHALLENGING IMPLEMENTATIONThe power of planning and execution

Adopt fast, adapt faster

Is your airline equipped for today’s fast changing world?

Can you switch services and applications on and off instantly? Are smartphones all your passengers need to book, check in and board? Can you communicate and exchange operational information with your pilots around the globe? And can you share real-time information with your workforce, wherever they are?

Now you can say “yes” every time.

Discover SITA’s intelligent airline vision at www.sita.aero/airlines

04 LaTesT News aNd TechNoLogy updaTesLife is a busy affair in Operations IT so the trick is to know where to look to keep up with the latest developments. Experts use www.aircraftit.com/operations and AircraftIT Operations e-journal to keep up to date on the news.

14 whITe papeR: safeTy MaNageMeNT – TheRe’s a sysTeM foR ITAK Sachdev, Senior Vice President (Safety & Quality), Sheorey Digital Systems Limited Safety management has too often in the past been reactive to failures rather than proactive in building-in safety throughout the operation. Systems can seek to remedy that.

18 case sTudy: a bRave New woRLdDave Cooper, Line Maintenance Manager at BA CityFlyerWhen BA CityFlyer had to move its electronic techlog solution, it was more than just a move: it was a chance to upgrade the system in line with experience.

22 whITe papeR: byod: a doubLe edged swoRd?Alex Wood, Marketing Manager at Point to PointWhen workers bring their own devices to work, there are a number of challenges for IT departments to address but, on balance, the benefits outweigh any challenges.

24 upcoMINg webINaRs: youR chaNce To aTTeNd coNveNIeNT aNd fRee LIve opeRaTIoNs sofTwaRe deMoNsTRaTIoN webINaRs.Previews of live software demonstration Webinars from InfoTrust Group on 16th May, Evoke Systems on 23rd May and NavTech on 30th May.

26 case sTudy: efb Made easyRanga Amadoru, Deputy Chief Pilot T & S, SriLankan AirlinesWith proper planning and careful execution, even a complex implementation can be achieved in a manner that meets the requirements of airline, crew and authorities.

30 pasT webINaRs: kNowLedge TRaNsfeR aNd access foR INdusTRy expeRTs View Video Recordings of our Past Live Operations Software Demonstration WebinarsSee full information and view video recordings of past Live Operations Software Demonstrations, including: ETS Aviation, Thales, SITA and Arconics AeroDocs.

32 veNdoR fLIghT Log: veNdoR fLIghT LogAlexander Zinn lifts the curtain on what has made T&A SYSTEME and Logipad successfulIn the latest of our Q&A pieces, Alexander Zinn, Managing Director (Co-Founder) at T&A SYSTEME / Logipad shares his Flight Log with Aircraft IT readers.

35 coLuMN: The woRLd accoRdINg To IT & Me!Are we ready for metadata? And what is it anyway? Paul SaundersSometimes we have capability but not the motivation or foresight to use it. Take metadata, we know how to collect it, we know how to apply it and we know the values of context to content… so why don’t airlines use it instead of PDFs?

36 upLoad TeNdeRWhatever software solution you are looking for, this Tender upload feature will allow you to reach out to all the major Vendors at once.

37 youR NexT caReeR sTepFind out about current and future vacancies for people like you in the sector where your experience and skills are valued.

38 opeRaTIoNs sofTwaRe dIRecToRyA detailed look at the world’s leading Operations IT systems.

CLICK HERE: Send your feedback and suggestions to AircraftIT OPS

CLICK HERE: Subscribe for freeAircraftIT OPS is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2013 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

AircraftIT Operations Publisher/Editor: Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 648317 Website: www.aircraftIT.com Copy Editor/Contributor: John Hancock Magazine Production: Dean Cook E-mail: deancook@magazineproduction.com

Editor’s commentAircraft IT Operations: tackling complex programmes to a plan executed one step at a time.

Henry Ford understood that even the most complex operation can be completed as long as it’s tackled step by step. Methodical can often be portrayed as relentlessly dull but it’s nothing of the sort. A methodical approach will take even the most daunting process and break it down to a series of achievable steps which, when linked together, complete the hitherto challenging task. There can be few processes more complex and, at first sight, daunting, than getting an aircraft and its passengers (or cargo) from one point to another and few software applications that have to take account of more pre-requisites, regulations and variables (on-board or external). That is why managing Operations IT is a

very demanding job and the more so when the airline or operator is changing or upgrading solutions.

This issue of Aircraft IT Operations focuses on executing extremely demanding jobs through a methodical and informed approach. You’ll read how a complex implementation can succeed with proper planning and careful execution while even safety management will be better managed for better results with well thought out and thoroughly executed systems. We also look at leveraging change that has to come anyway to achieve another development improvement with more or less the same effort. And we consider the growing phenomenon of bringing your own device to work (BYOD) its challenges and benefits.

Reading your Aircraft IT Operations, you’ll see how a major airline managed a game changing implementation, how a busy regional airline incorporated past experience into its ETL upgrade to achieve a quantum leap in effectiveness, how software can deal with safety management… plus what IT managers need to do to keep control of BYOD within the system, from the start.

Paul Saunders will offer his personal insight into the world according to IT plus you’ll find out what makes a major vendor tick. And, of course, there’s information about the Aircraft IT live demonstration webinars; allowing readers to research the software package most appropriate for their needs and access past webinars while, of course, future webinars are open for every reader who registers.

Aircraft IT Operations: delivering information to the professionals who’ll use it.

Ed Haskey EditorAdopt

fast, adapt faster

Is your airline equipped for today’s fast changing world?

Can you switch services and applications on and off instantly? Are smartphones all your passengers need to book, check in and board? Can you communicate and exchange operational information with your pilots around the globe? And can you share real-time information with your workforce, wherever they are?

Now you can say “yes” every time.

Discover SITA’s intelligent airline vision at www.sita.aero/airlines

Boeing pushes technology to new horizons

4 | News | AIRCRAFT IT MRO | APRIL-MAY 2013

BOEING ANNOuNCEd IN mid-January 2013 that Air France will deploy Boeing EFB system software on their 747-400 fleet in the

second quarter of 2013. This is the first Boeing software solution designed to work on third-party Class 2 hardware, already used extensively at Air France. The ability to have a common EFB look and feel across an airline’s entire fleet, regardless of EFB hardware provider, provides airlines with significant operational savings.

“The use of Boeing EFB software on third-party hardware allows us to upgrade our older aircraft affordably and operate them more efficiently. We appreciate that with

Boeing, we get not only industry-leading information services solutions, but also a dedicated focus on our unique business needs,” said Jacques Verriere, Vice President, Flight Operations Engineering for Air France.

Boeing’s previous EFB offerings were paired hardware and software solutions. The software-only offering is the result of a transformation in Boeing’s EFB strategy.

“Our customers tell us that our EFB solutions are the best on the market. However, given the ever-accelerating pace of change in technology and the wide variety of our customers’ business needs, we have begun offering a wide array of flexible solutions,” said John Maggiore, director of Airline Performance Management, Boeing Commercial Aviation Services. “That’s how we strive to offer our customers the Boeing Edge.”

The new EFB software solution is one of many – both traditional and mobile – that Boeing is developing in partnership with customers as it delivers on its digital airline strategy: helping airlines connect data, information, people and technology across the enterprise to create efficiencies and make the best possible business decisions.

BOEING TO OffER INMARSAT-4 SATELLITE COMMuNICATION BANdwIdTH TO COMMERCIAL CuSTOMERResponding to global demand for mobile satellite communications

bandwidth, Boeing announced in early March 2013 that it has been certified by Inmarsat to offer commercial customers a variety of capabilities -- including 3G, Voice over Internet Protocol, streaming video, direct dialing and secure communications -- through Inmarsat’s Inmarsat-4 L-band service.

Boeing Commercial Satellite Services, a unit of Boeing Satellite Systems International, works with owners of active satellite systems to market available bandwidth and to include hosted payloads on spacecraft. Its technologies and expertise in government communications missions allow Boeing to tailor commercial solutions to specific customer needs.

“The demand for satellite communications continues to be greater than the supply, and Boeing continues to respond with effective, robust global coverage,” said Craig Cooning, chief executive officer of Boeing Satellite Systems International. “This offering reflects the importance of providing customers with a wide range of frequency bands to fulfill their increasing need for faster mobile communications and more data usage.”

Boeing linked to the Inmarsat-4 satellite fleet through Inmarsat’s new Meet-Me-Point, a connection that ensures the security of customer information. The connection completed certification testing last year and is now ready for operation. Boeing is also working toward the launch of three Inmarsat-5 Global Xpress® satellites, the world’s first globally available Ka-band service, which will deliver unparalleled speeds and bandwidth to customers around the world.

BOEING, KLM dEMONSTRATE NEw TECHNOLOGIES TO OPTIMIzE fLIGHT

Also in early March 2013 Boeing and KLM Royal Dutch Airlines began a series of commercial flights that will demonstrate how several advanced technologies, fuels and concepts can significantly improve operational efficiency, save fuel and reduce carbon and noise emissions. The technology demonstration encompasses all aspects of an aircraft’s flight – preflight, takeoff, cruise, descent and post-landing.

The first of the flights, with a KLM Boeing 777-200 aircraft flying round trip from Amsterdam Airport Schiphol to John F. Kennedy International Airport in New York, was on 8th March. A total of 26 flights are planned for a program called ‘Optimal Flight’ that will continue through 2013.

“The art of the possible comes to life with Optimal Flight: It combines all of Boeing’s current flight efficiency projects in a single program to demonstrate the most efficient, environmentally progressive flight possible,” said Mike Caflisch, director of airspace programs, Boeing Digital Aviation. “This demonstration program will help us determine where next to focus our research and development to deliver improvements to air traffic management and airline services for our customers.”

Each flight is being powered in part by sustainable aviation biofuel sourced from used cooking oil. Boeing is at the epicenter of the industry’s efforts to develop and commercialize renewable fuel sources that don’t compete with food, water or land resources.

The flights also feature new services that provide various advisories directly into the aircraft’s flight management computer (FMC) and mobile device in the flight deck.

Developed by Boeing Research & Technology, the flight services highlight applications that increase real-time situational awareness for pilots using advanced digital aviation and air traffic management concepts. They include:• Automation to integrate the dispatch and modified versions of the

flight plan and performance data into the FMC. This saves work for the flight crew, allows for real-time adjustments and reduces errors by eliminating the need to make repeated FMC entries.

• Procedures and software applications that provide the air crew with recommendations to optimize the aircraft’s speed variance while providing real-time weather advisories in flight to save fuel and enable more accurate waypoint arrival predictions.

If the Optimal Flight Program is successful, Boeing and KLM will establish new operational procedures and recommendations for follow-on development programs with the partners, including NLR, TU Delft (Delft University of Technology), John F. Kennedy International Airport, Gander, Shanwick, NATS Domestic and Schiphol Group.

There is also focused research and development through a joint agreement between Boeing, KLM, Amsterdam Airport Schiphol and Air Traffic Control in the Netherlands. This agreement is an extension of an agreement first signed in 2002 to develop solutions for the sustained growth of aviation in the Netherlands.

“Boeing is committed to improving the efficiency of flight by working with progressive airlines such as KLM to accelerate smart technologies and make them available for regular commercial use,” said Julie Felgar, managing director of environment and aviation policy for Boeing Commercial Airplanes. “Through our support and services organization and commitment to relentless research, we can help ensure their airplanes are safe, reliable and on time.”

“This is yet another great example of a value-added partnership between Boeing and the Netherlands, a country with an outstanding aerospace and technology industry,” said Brian Moran, vice president, Boeing Northern Europe. “KLM is one of the most progressive airlines in the industry and a great partner in our ongoing commitment to finding ways to realize savings in fuel and reductions in emissions and noise.”

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | News | 5

PACE delivers Airbus A350 XwB ConfiguratorAIRCRAfT manufacturer Airbus has introduced a central configuration tool for the A350 XWB program. The A350 XWB configurator was developed by Berlin engineering software provider PACE and is based on the latest version of their flagship product Pacelab Cabin 7. The tool supports Airbus sales, marketing and customer engineering teams in creating airline-specific cabin layouts and aircraft configurations and presenting them in fully rendered 3D, with realistic representations of the selected materials and ambient lighting scenarios.

The A350 XWB configurator, delivered in late March 2013, ties in with Airbus’s new customization concept of offering aircraft buyers an extensive catalog of modular solutions to achieve a significant reduction in lead times. Key assets in this respect are the software’s intuitive, highly visual user interface, which facilitates the selection of suitable packages from the catalog; complex compatibility rules, which ensure that only valid configurations are considered; and real-time visualization,

which makes it easier for the customer to examine the currently selected options.“As the client-facing side of our customization concept, the A350 XWB configurator is an important sales

and communication tool, which provides all the information airlines need to make a smart purchasing decision,” explains François Caudron, Airbus Head of A350 Customer & Business Development. “PACE has a proven track record with our company and we welcome their contribution to the A350 XWB customer experience.”

“We are very proud to have received this vote of confidence from Airbus. We consider their choice a strong validation of our leadership in the cabin configuration domain and of the long-standing relationship between our companies,” says PACE managing partner Alexander Schneegans.

free fuel efficiency analysisfuELPLuS OffERS fREE OPERATIONAL REPORTING MOduLE fOR fuEL EffICIENCy ANALySIS.fuELPLuS clients are now able to take advantage of a new fuel efficiency module which has been added to the FuelPlus product suite. The new Analytics module, announced in late March 2013, will enable FuelPlus clients to have a much deeper understanding of their operational activities and to manage a fleet wide fuel efficiency program. The module is being offered at no extra license cost to current clients and will complete a total end to end fuel management solution across both the commercial and operations team.

airline & aerospace MRo & operations IT conference – eMea12TH ANd 13TH JuNE 2013, PARK INN HOTEL, LONdON HEATHROw, uKTHE Airline & Aerospace MRO & Operations IT Conference is the only event to wholly address the key issues relating to the development of IT and its application in maintenance and aircraft flight operations. The event provides three outstanding opportunities: Software demonstrations; Agenda of presentations and Network with your peers.

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6 | News | AIRCRAFT IT MRO | APRIL-MAY 2013

A step forward for IfRSKEyES in Latin America

OSyS signs fuel Management contract with Air Mauritius

Right at the end of December, 2012, TAME’s General Manager, Rafael Farias Ponton signed a contract with IFRSKEYES to implement both AMASIS (Aircraft Maintenance & Engineering IT solution) and KEOPS (Ops & Crew

management IT solution) into TAME’s information system landscape.

Being demanding of with itself and in a continued effort to ensure its customers the highest standards of quality, TAE has chosen AMASIS and KEOPS to improve its daily operations at all levels. The implementation of both products started at the beginning of January 2013 by an audit to take into consideration the existing processes and TAME’s improvement objectives. The integration process is performed by the IFRSKEYES experts and the completion is planned for the end of the first semester 2013.

Air Mauritius has selected the Optimized Systems and Solutions (OSyS) Fuel Management Solution (FMS) to further optimize its operational fuel usage, reducing associated costs and emissions.

“As an airline, we continue to focus on the improvement of our operational efficiency, including effective fuel management, which has a decisive impact on our bottom-line, ” said Fooad Nouraully, Executive Vice President Corporate Communications when announcing the agreement at the beginning of March 2013. “The OSyS solution will enable us to better manage our fuel conservation initiatives.

“Our selection by Air Mauritius is another great step for OSyS,” said Mark Goodhind, Vice President of Operations Optimization at OSyS,“ As our initial customer in the African region, this continues our global success in 2012. We are delighted to be supporting Air Mauritius in delivering its fuel efficiency program, and we look forward to working together and providing the required tool to measure their operational performance.”

The OSyS FMS continues to evolve to meet the needs of airline operators, offering a better vision of fuel cost controls within the context of their individual operations. Along with the OSyS emissions monitoring and reporting service, the company’s expertise serves airlines’ goals of achieving a more sustainable business.

flight focus obtains MRO certification from EASAfLIGHT Focus announced, in mid-March 2013, that it had received its MRO Part 145 certificate from the European Aviation Safety Agency, its second EASA certification boosting its offered services and capabilities in producing and maintaining avionics component. This certification with Component rating C13 will enable Flight Focus to overhaul, repair, modify, test and inspect the products they produce.

flygprestanda announces that Performance Guru for iPad is now fully operationalFlygprestanda announced in early April 2013 that their Performance Guru for iPad is now fully operational with a strong back office suite to support Operations Departments in managing their iPad fleets. It’s a native application which means that it will host performance server and airport data on the iPad without the need for an internet connection to do the calculations. The application may also be provided with an optional Weight & Balance module.

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The AVIOBOOK® is a truly user-friendly Electronic Flight Bag. As well as eliminating

paper from the cockpit, it enhances your established back-office processes. More-

over, supervision is increased and the risk of human error reduced.

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APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | News | 7

dAC International gains approval across the boarddAC INTERNATIONAL SECuRES duAL PMADAC International, a Greenwich AeroGroup company, announced in mid-February 2013 that the Federal Aviation Administration has provided Parts Manufacturer Approvals (PMA) for the company’s GDC62 Radio Altimeter Interface Unit and the GDC66 Fuel Quantity Adapter Unit.

The dual part approvals were accomplished by DAC International’s Engineering and Certification Division (ECD), in partnership with Cutter Aviation. These converters, developed specifically for the Piper Meridian, permit the continued use of existing radio altimeter and fuel quantity computer and are required for the G950 cockpit retrofit STC owned by Cutter Aviation.

This PMA approval is the twentieth supplement on DAC International’s approval certificate.

dAC INTERNATIONAL RECEIvES PROduCT APPROvAL fROM JAPANESE CIvIL AvIATION BuREAuIn early March 2013, DAC International announced that the Japanese Civil Aviation Bureau has approved its Gen-X Electronic Flight Bag (EFB) hardware with

Touch Panel Display. The Gen-X hardware is an avionics certified PC suitable for other applications when installed into an aircraft.

The product was developed by DAC International to complement a Helicopter Moving Map and Auto Tracking System developed by Navicom Aviation Corporation based in Tokyo, Japan. The NMS-01S utilizes DAC’s EFB hardware with Touch Panel Display and Iridium phone system. Using DAC’s EFB as the map generator and interface with the Iridium system has allowed Navicom to develop a more efficient installation by eliminating the use of interface boxes with the benefit of additional functions.

The new interface with auto-tracking system enables the transmission of character messages from air to ground including registered position from air to ground without the need for an additional interface unit.

dAC PROvIdES GdC64 SOLuTION fOR BOMBARdIER dASH-8By late March 2013, DAC International was able to announce that its GDC64 Tablet to Aircraft Interface Unit (TAIU) has received certification on the Bombardier Dash-8 with the help of Fokker Services in the Netherlands who are responsible for the

certification on aircraft.This certification allows the iPad® EFB solution on

the Dash-8 to be connected through the GDC64 TAIU and its ARINC 429 bus to the Flight Management System (FMS) as well as to the aircraft power. The ARINC 429 data from the FMS will allow iPad® applications (Apps) to utilize real time data and enhance cockpit capabilities.

The Fokker Services EFB for iPad® Solution is EASA certified (Class 2 Type B), requires no expensive ICT infrastructure and will be charged during all phases of flight. Easy installation ensures aircraft can be converted with very limited downtime.

The GDC64 connection developed by DAC International is specifically designed as an aircraft interface device to give the iPad® or any tablet a broad range of aircraft data without additional cumbersome Wi-Fi devices. You simply plug your iPad® into conveniently located connectors in any aircraft cockpit.

A Norwegian based operator is the launch Dash-8 customer for the EFB solution for iPad® with GDC64 connection and it is expected to be installed on more than 40 aircraft within the operator’s fleet consisting of all Dash-8 types. Due to its design, the GDC64 TAIU is suitable for use on a wide range of aircraft.

dAC SECuRES fAA APPROvAL fOR GdC64 ON BOMBARdIER LEARJET 60Also in late March 2013, DAC International announced that the Organization Designation Authorization (ODA) of its sister company Atlantic Aero, issued a Supplemental Type Certificate (STC) for the installation of DAC’s GDC64 Tablet Aircraft Interface Unit (TAIU) on the Bombardier Learjet 60 model.

The GDC64 developed by DAC International is specifically designed as an aircraft interface device to feed aircraft data to an iPad® or any tablet without additional costly Wi-Fi devices. This unique interface product routes live data from aircraft sensors and systems to tablets enabling a wide range of incremental functionality for the flight crew. You simply plug your iPad or Tablet into connectors conveniently located in the cockpit to get data and power to keep tablets fully charged during flight.

“We are excited regarding the possibility this product offers,” said General Manager of DAC International Francisco Hernandez. “With this product in the cockpit, operators will be able to fully leverage the benefits of using today’s Apps as well as future ones being developed to reduce cockpit workload and increase crew information and awareness.”

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8 | News | AIRCRAFT IT MRO | APRIL-MAY 2013

InfoTrust Group grows more mobile and adds ISO 9001:2008 certification

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TABLET Solutions deliver the right information at the point of performance to improve aircraft utilization, facilitate compliance, and cut operational costs

InfoTrust Group announced, in mid-March 2013, the availability of its TechSight/X Mobile IETP for Line Maintenance and its native TechSight/X iPad® Application for Flight Operations. Both tablet solutions further demonstrate InfoTrust Group’s mission to help airlines deliver the right information, at the right time, to the right people. By giving line mechanics and flight crews access to the most current maintenance and flight information on mobile devices at the point of performance, airlines can improve aircraft utilization, help ensure real-time regulatory compliance, and reduce operational costs.

InfoTrust Group’s tablet solutions are designed specifically for use by aircraft mechanics and pilots. The TechSight/X Mobile IETP (Interactive Electronic Technical Publication) for Line Maintenance gives

mechanics access to all of their Boeing, Airbus, Bombardier, and Embraer maintenance and engineering manuals on both

iOS® and Android™ devices. Search and navigation are optimized for touch screens to minimize clicks and eliminate the need for complex searches. Mechanics can navigate complex wiring diagrams, view and order from illustrated parts catalogs (when integrated to MRO or ERP solutions), and access fault reporting and trouble-shooting manuals while at their aircraft; so they can perform maintenance faster and return aircraft to service more quickly than ever before.

The TechSight/X iPad Application for Flight Operations automatically delivers up-to-the-minute

flight manuals and related company documentation to thousands of pilots dispersed across various geographies. Pilots can acknowledge

updates, and the application automatically tracks and audits that acknowledgement to facilitate regulatory compliance To make finding the right information easier, pilots can add notes, highlights,

and bookmarks that are stored as part of their user profiles and that are persistent from one revision to the next, even across multiple tablet devices. Effectivity filtering also helps

pilots find specific information related to the fleets and models of the aircraft they fly faster than when

using paper-based manuals.

“Tablets represent a new paradigm for technical information delivery,” said Olivier Joufflineau, vice president of InfoTrust Group’s ATA Flight Operations Solutions and Services, “and InfoTrust Group is proud to be at the vanguard of the airline industry’s adoption of tablet-enabled technical information solutions.”

Both TechSight/X modules are available to existing customers as

upgrades to their current TechSight/X solutions. The TechSight/X iPad Application for Flight Operations also can be purchased as a stand-alone solution.

INfOTRuST GROuP’S ISO 9001:2008 CERTIfICATION EXPANdEd TO AIRLINE CHANGE SERvICES IN early April 2013, InfoTrust Group announced that its Airline Change Services (ACS) group, in charge of providing outsourced technical publishing services to help airlines reconcile customized airline data into revised OEM data, has been awarded ISO 9001:2008 certification. Certification of the ACS group is an expansion of InfoTrust Group’s ISO 9001:2008

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | News | 9

certification already held by the company’s Phoenix-based technical publishing services group and its Austin-based training and documentation services group. It reflects the company’s commitment to continuously enhance customer satisfaction as well as its expertise in helping airlines ensure compliance with regulatory requirements mandated by the aviation industry.

ISO 9001:2008 certification is the most widely recognized quality requirement standard for organizations seeking to provide products and services that meet customer expectations and fulfill regulatory requirements. Working with ISO 9001:2008-certified companies can alleviate the pressure of conducting supplier audits and facilitates supplier management due to the ISO-certified supplier’s commitment to continual improvement and enhancing customer satisfaction.

“Airline Change Services fulfills critical information management functions for some of the world’s leading airlines that rely on the accuracy and timeliness of technical information,” said InfoTrust Group President and CEO Geoffrey Godet. “ISO 9001:2008 certification across not just ACS but all of our outsourced technical information services reflects the outstanding quality of information our customers expect and the standard to which our team continuously performs.”

SMART4AvIATION was proud to announce in mid-April 2013 that Air Canada had selected the software vendor’s Smart LOAD state-of-the-art weight and balance solution to help them

achieve their load planning vision.

Smart LOAD is a web-based, visual aircraft weight and balance system designed for airlines of all sizes. Being integrated with various data sources such as flight data, crew data and load information, Smart LOAD can support and monitor the whole load planning process.

It is an extremely powerful yet simple to use solution, supporting both centralized and de-centralized airline load control models. The system perfectly combines the needs of airport ground operations departments and handling companies working in a multi-customer environment and with multi-role capability, including dispatch, load agent, freight, ramp agent, cockpit, engineer, etc.

While optimizing, Smart LOAD considers cargo compatibilities, dangerous goods limitations and handling, company loading priorities, MEL/CDL (Minimum Equipment List /Configuration Deviation List) limits, special passenger handling conditions, and the most fuel efficient center of gravity, ensuring that the best

operational and most economical loading solution is used.Smart LOAD is tightly integrated with Smart COMM application, which

itself represents a major advance in streamlining and improving airline communication processes. Thanks to the combined capabilities of these two solutions, loading restrictions, irregularity handling, and direct communication need no longer pose challenges to any airline.

Looking for a solution that could help them optimize the load planning process, Air Canada turned once more to their long-term solutions partners at Smart4Aviation. After Alaska Airlines and Horizon Air, Air Canada is the third customer who has decided to put their trust in Smart LOAD system.

Having already implemented Smart COMM application, with Smart LOAD Air Canada will be able to fully automate and optimise the load planning process. The system is expected to serve them well and bring benefits in the years to come.

“Air Canada and Smart4Aviation have a history of collaboration and working closely in the development of innovative products and we look forward to continuing this relationship as Air Canada implements Smart Load, a leading edge load planning and decision support solution” — said Lise Fournel, Senior Vice President & CIO, Air Canada Airlines.

“This sales success highlights that Smart4Aviation’s solutions enjoy airlines’ continuing trust with an ever increasing community of airlines understanding and appreciating the value of our applications and systems. To them, we say, thank you! And we will continue to do our best to warrant their trust in our solutions” — said Dirk-Jan Baas, CEO, Smart4Aviation.

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Air Canada selects Smart LOAd

10 | News | AIRCRAFT IT MRO | APRIL-MAY 2013

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SITASITA ENABLES SEAMLESS dATA LINK SERvICE fOR ATM IN uK-IRELANd fAB AIRSPACEAIRCRAfT flying into UK and Irish airspace are set to enjoy seamless data link service as they enter continental airspace from the North Atlantic and move across Western Europe. This is a result of UK NATS and the Irish Aviation Authority (IAA) working together with SITA, the air transport communications specialist, to deliver Controller Pilot Data Link Communication (CPDLC) services to the British and Irish area control centers in compliance with the EC regulation 2009/29, which comes into force as part of the Single European Sky initiative.

The SITA service and systems support long haul and short haul versions of CPDLC. Long haul aircraft use a Future Air Navigation Systems (FANS) version already implemented over the Atlantic Ocean. Aircraft with FANS systems will now use the SITA network and gateway to communicate with CPDLC systems in the UK and Ireland domestic centers. Short haul aircraft use the ICAO standard ATN version of CPDLC which works over the VDL mode 2 protocol, these aircraft will now use the SITA VDL ground stations and gateway to connect to the same UK and Ireland domestic center CPDLC systems.

Richard Deakin, CEO, NATS, speaking in mid-February 2013, said: “NATS is dedicated to further enhancing our excellent safety record and improving efficiency for our customers and, with increasing cost pressures, we know we have to be innovative with our solutions. For this investment, our requirements are very specific and our timeline is quite aggressive but we are confident that SITA is able to provide a fully integrated system that combined the delivery of infrastructure and communication services.”

Eamonn Brennan, CEO, Irish Aviation Authority, said: “This joint procurement with NATS is part of the IAA’s ongoing dedication to the international development of airspace and SITA’s service is a great step towards seamless data link over Irish and UK airspace, and support to the UK-Ireland FAB (Functional Airspace Block) in our joint efforts to meet and exceed SES interoperability requirements.

Philip Clinch, SITA Vice President, Aircraft Communications, said: “This major investment by NATS and the IAA is in line with the introduction of CPDLC across Europe but more than that, it supports FANS services seamlessly from oceanic service across the continent. NATS faces the challenge of complying with both oceanic and EU Single Sky regulations and SITA is happy to help it implement data link services covering both these domains with their different data link mandates.”

The SITA data link front end processor (DL-FEP) gateway, which relay both FANS and ATN data traffic, uses a Pro-ATN router provided by SITA’s partner Egis Avia to connect to the SITA ground stations providing ICAO VDL mode 2 service. SITA has already deployed this gateway at NATS’ area control centers at Swanwick, Prestwick and its corporate and technical center in Whiteley.

As part of its ongoing commitment to the industry, and to support the service being provided to NATS and the IAA, SITA is upgrading 25 existing VHF ground stations in the UK, Ireland and surrounding countries. It is also investing in a further five new VHF ground stations across the UK mainland and Ireland.

In total, SITA operates a global network of over 1,200 VHF ground stations worldwide. SITA AIRCOM data link supports more than 180 airlines with more than 8,500 individual aircraft in routine airline operation. More than 1,200 customer aircraft use advanced Future Air Navigation Systems (FANS) avionics, enabling pilots to use data link instead of voice for communications with air traffic control.

SITA’S CREwTABLET dEBuTS ON MALAySIA AIRLINE’S A380S: fLAGSHIP SERvICE ON fLAGSHIP AIRCRAfT

Malaysia Airlines cabin crew began in mid-March 2013 using iPads* to enhance inflight services to customers traveling on the airline’s A380 flights. The iPads are part of SITA’s innovative digital cabin crew solution, CrewTablet, which will enable crew members to quickly and easily access passenger and operational data.

Malaysia Airlines crew members will trial the new solution—which the airline has brandedMHcrew—for six months. MHcrew is much more efficient than traditional paper-based processes, enabling accurate, timely and superior service delivery to passengers.

Malaysia Airlines Group Chief Executive Officer, Ahmad Jauhari Yahya, said: “Passengers spend more time with our cabin crew than other employees. As key front-liners, we rely on our cabin crew to provide an outstanding guest experience to passengers. The

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | News | 11

MHCrewsolution will help our crew by providing lots of information at their finger-tips so they can be more responsive to our guests.”

Francesco Violante, CEO, SITA said: “Use of tablets is exploding worldwide and at SITA, we recognize that these new mobile devices offer airlines and airports a new way of working. But introducing this new technology in a secure way and integrating it into existing processes demands time, resources and specific skills that many IT departments cannot allocate. So, SITA, working with customers, developed a fully-managed system that includes device supply and management, global wireless connectivity and mobile applications tailored for our industry. The result is the single solution - CrewTablet - which allows airlines to harness the power of tablets quickly and securely.”

Malaysia Airlines’ in-flight supervisors will use CrewTablet on iPads that are fully integrated with the airline’s operational systems and other business applications. The crew will be able to access a host of information, including weather reports, seat layouts, frequent flyer programs, flight connection information and safety manuals, with the touch or swipe of a screen.

Cabin crew processes are normally paper-based. With CrewTablet, a larger reserve of up-to-date information is available to the crew to deliver outstanding customer care, helping to better manage issues and improve service.

Cabin crew can be trained and up and running in less than one hour, so they can immediately work with more flexibility and efficiency.

CrewTablet will also enable Malaysia Airlines to conduct passenger surveys using iPads, rather than paper. Survey results and feedback can be derived daily, instead of monthly, hence providing the opportunity to quickly enhance or change service delivery accordingly.

With the use of digital forms and reports, CrewTablet reduces operational costs and improves in-flight preparations and onboard operations. SITA notes that the service creates fuel savings by reducing the weight of traditional paper reports and manuals carried onboard. Crews can also use aircraft downtime to access digital training and certification courses.

CrewTablet can be integrated with any airline reservation or departure control system. It is part of SITA’s intelligent airline vision, which incorporates integrated technology, from passenger operations to aircraft operations, and next generation communications and infrastructure to drive better performance and accelerate business growth.

Malaysia Airlines will use CrewTablet for its A380 services between Kuala Lumpur and the cities of London, Paris and Hong Kong.

aircraft commerce announces the first conference to combine ‘cockpit and cabin connectivity’AIRCRAfT E-ENABLEMENT (CONNECTIvITy & IfE) CONfERENCETHIS new addition to the Aircraft Commerce series of events will be the first event of its kind to cover all aspects of aircraft communications, connectivity and IFE. The aim of the event will be to help all airline departments to better utilise the various e-enabled aspects of their modern commercial aircraft.

Topics to include:· Air-to-ground communications and connectivity· KU band (current) / KA band (future)· Ancillary revenues & IFE connectivity· In-Flight phones and roaming charges· Gatelink· Live food services data· Live Duty Free· Analytics PAX data· Cabin crew reports· Complaints live· GUI Live update· GSM and internet data analytics· AHM and EHM· Live TV streaming· Media server live updates· Live multiplayer games· Live Black Boxes data download· Communications to maintenance teams· Live BITE trend analytics· CCTV broadcast· EFB map updates· Cockpit data support· Voice communications· Live weather updatesThe conference will be held October 1st-2nd 2013 at the Park Inn Hotel, London Heathrow Airport. Please visit our website to download the brochure with agenda for this event: www.aircraft-commerce.com/conferences

For speaker, sponsorship and exhibition space opportunities and to discuss your participation in this exciting new event, please contact: Simon Barker Tel: +44 (0)1403 230 700 or email: simon@aircraft-commerce.com

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12 | News | AIRCRAFT IT MRO | APRIL-MAY 2013

BRAATHENS REGIONAL, fORMERLy GOLdEN AIR, RETuRNS TO NAvTECH

NAVTeCh iChArTS FOr ANTICIPATed CLASS 2 eFB IN The WOrkS FOr TrANSITIONINg AIrLINeIN late January 2013 Navtech Inc welcomed returning customer, Braathens Regional (formerly Golden Air Flyg AB), through a multi-year agreement for provisioning aeronautical electronic charts for the iPad, in a Class 2 EFB. Navtech iCharts will be supplied to the regional airline which operates scheduled and wet lease routes within Europe. Braathens Regional is also a subscriber to Navtech’s Airport Obstacle Database (AODB) for their ATR fleet.

“We are delighted to work with Braathens Regional again and we are pleased they have acknowledged Navtech’s advancements as a solutions provider,”

said Mr. Ashley Heard, European Sales Director at Navtech. “Navtech iCharts, is a fundamental transformation to the charting marketplace and with the growing number of airlines choosing Navtech, it acknowledges the benefits available to our customers from our software investments.”

Braathens Regional is a returning Navtech Charts customer and has re-contracted in part because of the popularity and superior functionality of Navtech iCharts, the electronic charting application for the iPad. The airline intends to use iPads as an EFB Class 2 solution in the cockpit of their 17 aircraft SAAB and ATR fleet. “Braathens Regional will, after a trial period of minimum six months, utilize the Navtech iCharts application meaning that there will be no back-up paper charts,” said Braathens Regional, Director of Flight Operations Anders Fredriksson. “We see this as a big step towards the paperless cockpit.”

Navtech iCharts is an application that brings Navtech electronic charts to your iPad. This allows the iPad to be used as a Class 1 EFB, or with regulatory and operational approval, as a Class 2 Type B device. Navtech has worked with a number of customers to achieve operational approval of the iPad as a Class 2 device. Navtech’s family of state-of-the-art aeronautical charts products have been developed using research from Human Factor specialists and by gathering data from, and working closely with, pilots having years of experience using aeronautical charts. Each chart includes enhanced symbology and communication features. Navtech’s Windows-based electronic charts viewing application, NavtecheCharts, has been used by Navtech’s customers for over ten years. Continued product enhancements will form the infrastructure for Navtech to easily support all Classes of EFB and all devices from tablets to installed avionics.

NAvTECH SuPPORTS SPANISH START-uP CHARTER AIRLINELeT’S FLy TO USe NAVTeCh FLIghT PLANLATER on, in mid-February 2013, Navtech Inc. entered into a new multi-year agreement with charter airline, Let’s Fly, for provisioning of flight planning software. Navtech Flight Plan (NFP) will be supplied to the Spanish airline which operates from Barcelona to a variety of European destinations. Let’s Fly offers ad hoc and long term charters with their ATR42-320 and Metro III aircraft. The airline’s target market is clientele that require short-to-medium range flights

where they can provide the best quality flight through full or wet lease services.“Navtech is pleased to work with Let’s Fly and to support a start-up venture

during these challenging economic times,” said Mr. Ashley Heard, European Sales Director at Navtech. “The airline needed specific assistance to meet EU OPS compliance issues and NFP fits the bill.” Navtech Flight Plan is notably gaining new customers in the European market. The latest software release is showcasing the product’s innovation to airlines as well as the advantage of choosing an aviation supplier that can provide value with functionality.

Navtech Flight Plan (NFP) provides complete control over managing mission critical resources. NFP calculates and presents optimized routes between any given airport pair taking into consideration RAD, CRAM and other AIP regulatory restrictions. The result is optimized for least cost, least time, or least fuel. NFP is the natural choice for creating routes in complicated airspace such as Europe - where route restrictions are increasing in numbers and complexity. The system also supports free flight, ensuring users have the tools necessary to create, maintain, and manage the most optimal routes for their operation. Additionally, NFP includes the following benefits/features:• Advanced ETOPS and terrain avoidance features;• GRIB 2 formatted winds using .5-degree grid and updated every 3 hours;• Airline specific databases provide users control of their own data;• Automated Flight Planning;• Workload management and alerting;• Over-flight and landing permit management;• World-wide mapping;• Seamless integration with most common crew management, operations

control, scheduling and maintenance applications.“We found Navtech while looking for software that automatically calculates escape routes and we discovered that their software had amazing capabilities,” said Let’s Fly Director of Operations, Mr. Manuel Salhi. “We found the solution extremely flexible, easy to use, and it presents the information in a way that facilitates the work of the operations officers to avoid common mistakes and save time.”

Navtech new and returning customers in Europe

BOEING SERvICESBoeing Commercial Aviation Services (CAS) helps customers maximize

the lifetime value of their fleets and operations with comprehensive global support, e-enabled systems and consulting for greater maintenance and operational efficiency.

BOEING dEfENSE, SPACE & SECuRITy Boeing Defense, Space & Security specializes in innovative and capabilities-driven customer solutions and is the world’s largest manufacturer of military aircraft. Space & Security is a $33 billion business with 59,000 employees worldwide.

dAC INTERNATIONAL DAC International offers a wide range of avionics upgrade solutions for regional and major airlines, military and general and corporate aircraft, as well as MROs and OEMs worldwide.

fLIGHT fOCuS Since 2007, Flight Focus has been an innovative supplier of leading edge avionics systems. Headquartered in Singapore, Flight Focus employs over 90 engineers in R&D, software and hardware design, testing, and technical support.

fLyGPRESTANdAFlygprestanda supplies services for flight preparation, customizing services and offering

complete solutions taking into account the complexity of each client’s operations. Services are based on airport data gathered and maintained over several decades as the basis to improve operational efficiency for all sizes of operations.

fuELPLuS FuelPlus Software GmbH is a vendor of airline fuel management software and promotes a simple message:- ‘Use

a centralized fuel management software system to increase efficiency, identify savings and reduce costs, in turn helping your operation grow, be more profitable, more competitive and more sustainable.’

who’s in the news: vendors

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | News | 13

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IfRSKEyESIFRSKEYES is a major player in the aviation industry, providing software and services solutions to airlines, defense operators and MROs for more than 25 years. Since 2011, it has become an AIRBUS company developing the next generation of products while supporting its current products which are AMASIS and KEOPS.

INfOTRuST GROuPInfoTrust Group delivers solutions to hundreds of companies, in the aerospace, defense, manufacturing, automotive, high-tech, publishing and health care industries for their information processing, conversion, authoring, content and change management, publishing and distribution objectives.

NAvTECH, INC.Navtech, Inc. provides flight operations solutions including aeronautical and other charts, with many products that can be configured as part of an EFB solution.

OPTIMIzEd SySTEMS ANd SOLuTIONS (OSyS)OSyS) is a wholly-owned subsidiary of Rolls-Royce Group plc serving a customer base that includes Fortune 100 companies in more than 100 countries. For over a decade, OSyS has been delivering expert insight around the globe to operators of high value assets, to OEMs and to companies that provide asset services.

PACEPACE develops and distributes intelligent software solutions for aircraft and engine manufacturers, airlines, MRO providers and leasing companies, supporting the entire aircraft life-cycle, from marketing and design to customization and flight operations.

SITASITA’s broad range of IT applications and services accommodate airlines’ evolving IT and communications needs - from logistics, reservations, passenger check-in and flight planning systems, to on-board telephony and multimedia facilities or secure Internet solutions including e-commerce and e-business, and more.

SMART4AvIATIONSmart4Aviation combines over ten years of aviation and aeronautical expertise with the knowledge and skills of AzimuthIT specialists with experience and knowledge in both the aeronautical domain and software development. The company develops and delivers solutions for airlines and associated companies.

who’s in the news: airlines, aircraft, operators, oeMs and infrastructure managersAIR CANAdAAir Canada is Canada’s largest full-service airline. Together with its Air Canada Express regional partners, Air Canada serves close to 35 million passengers annually and provides direct passenger service to more than 175 destinations.

AIR fRANCEAir France is the French flag carrier, one of the world’s largest airlines and a subsidiary of the Air France-KLM Group. It operates a mixed fleet of Airbus and Boeing wide-bodied jets on long-haul routes, and uses Airbus A320 family aircraft on short-haul routes.

KLM

KLM Royal Dutch Airlines was founded in 1919 to serve the Netherlands and its colonies and is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004.

LET’S fLy Let’s Fly starts operation in October 2010 with a 44 seat ATR42 and a metroliner III for cargo operations. It’s a charter airline based in Barcelona offering ad-hoc flights, full charters and ACMI. All flights are tailored as per customer’s needs

TAMETAME has a modern and varied fleet with Airbus A319, A320, ATR 42-500, Embraer ERJ170 and ERJ190. In May 2013, the airline will proceed to the second phase of development, with the reception of the 17 aircraft which are planned to cover the route to New York.

14 | whITe papeR: sds | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

safety Management – there’s a system for it

When prevention is better than cure and big data is called for, IT is the answer. Ak Sachdev, Senior Vice President (Safety & Quality), Sheorey Digital Systems Limited

Screenshots from Sheorey Digital Systems SMS solution within ARMS

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | whITe papeR: sds | 15

THE PAST yEAR was one of the safest in the history of civil aviation and the global civil aviation

community appears determined to ensure the trend is maintained in future years. In pursuit of this lofty objective, the buzzword is Safety Management Systems (SMS), used by the International Civil Aviation Organization (ICAO) to signify a new, proactive and predictive management approach to safety in aviation. SMS is defined by ICAO as a “systematic approach to managing safety, including the necessary organizational structures, accountabilities, policies, and procedures.” This ‘management’ approach to safety has emerged through an evolutionary process over the past three decades although the term SMS was used by ICAO in a formal document only in 2006.

ICAO is currently working in close collaboration with member states and international organizations to develop a new Safety Management Annex (No 19) dedicated to safety management responsibilities and processes; the new annex is expected to encapsulate all the safety aspects enshrined so far in International Standards and Recommended Practices (SARPs) contained in…

Annex 1 — Personnel Licensing,Annex 6 — Operation of Aircraft,Annex 8 — Airworthiness of Aircraft,Annex 11 — Air Traffic Services,Annex 13 — Aircraft Accident and Incident

Investigation and …Annex 14 — Aerodromes,Volume I — Aerodrome Design and Operations.

The new annex will include provisions on SMS as well as the collection, analysis, protection and exchange of safety data. The requirement to have an SMS in place is being progressively mandated by all civil aviation regulators and it is likely that by 2014, all operators would have to have a safety management system in place to continue their operations.

PROCESSES dEfINE SAfETyThe philosophy of SMS moves away from the reactive character of flight safety as practiced for decades to a new safety paradigm which is primarily proactive and predictive in its approach towards the hazards and risks that impact an organization as a whole. ICAO’s SMS Manual (Doc 9859), first published in 2006, introduced the new thought processes on safety; it defines ‘Safety’ as “The state in which the possibility of harm to persons or of property damage is reduced to, and maintained at or below, an acceptable level through a continuing process of hazard identification and safety risk management.” The acceptance that hazards and associated risks cannot be eliminated to zero levels goes along with the understanding that hazards must be identified and all efforts taken to minimize and mitigate related risks.

The key phrase in the definition of ‘Safety’ is the continuing process to manage risks. Moreover, the stress on the predictive approach implies extensive data gathering exercises in order to identify possible negative

“The requirement to have an SMS in place is being progressively mandated by all civil aviation regulators and it is likely that by 2014, all operators would have to have a safety management system in place to continue their operations.”

future outcomes or events, and to analyze system processes (as well as the environment) to identify potential future hazards so as to initiate mitigating actions. The quantum of data required to be gathered and analyzed is so huge that only electronic manipulation would be up to that task. Information Technology (IT), inclusive of all its tributary technologies and replete with its convergence vehicles, is proving to be an efficient and ubiquitous hand-maiden for SMS.

This paper addresses ways in which IT promises to facilitate the processes required to implement (and manage on a regular, day-to-day basis) SMS amongst operators; it will also introduce software applications that exist in the market already to electronically monitor the continual process of SMS in pursuit of predictive safety management.

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16 | whITe papeR: sds | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

dATA OR dRIvEL?An SMS framework requires specific activities and processes that must be performed by aviation service providers. The ICAO SMS framework comprises the following four components:• Safety policy and objectives;• Safety risk management;• Safety assurance; and• Safety promotion. Of these, safety risk management (whose objective is to identify hazards, assess related risks, and develop appropriate mitigation strategies) and safety assurance (which involves processes to monitor compliance with international standards and local regulatory requirements) are the ones that stand most obviously to benefit from the contribution made possible with IT.

Modern management systems (and SMS is no exception) tend to have data based decision making as one of their most critical attributes. As many organizations learn to their chagrin, data can be a double-edged sword; it must be kept pristine and wholesome to be of any use or have any meaning for the software employed to use it. Valid and accurate data (meeting the criteria for which it is collected) collected in a timely manner, with no exclusions and exceptions, consistently and continuously furnished, readily accessible to the user and kept reasonably secure from non-users, is the requirement for an IT solution to deliver to its user the full benefits sought. Requirements to these standards cannot be met through manual inputs and need to be available from the primary source in as short a time as possible after the event to which they relate. The old adage of ‘Garbage In Garbage Out’ is particularly and forcefully true for safety-related IT applications; imagine a safety-threatening incident or occurrence repeating itself because the data related to the first event was not ‘managed’ efficiently.

HAzARdS, RISKS ANd SAfETyThe fact that aviation, especially civil aviation, has been rendered so safe in recent years is despite the reality that flying is inherently associated with hazards. SMS stipulates that an organization should proactively identify hazards associated with its operations and the environment in which those operations are carried out.

Traditionally, hazards were identified through historical data on occurrences but SMS visualizes the hazard identification process to be one that incorporates controls and preventive measures through a systematic analysis of potential causes using new methodologies like the Bowtie model (first developed by Shell to meet the requirements for risk assessment in the oil and gas industry).

Hazard identification is logically followed by risk assessment and risk management which are the key focus areas of SMS. IT solutions permit the linking of hazard identification and risk management processes through a common strand. An infinite number of

“Traditionally, hazards were identified through historical data on occurrences but SMS visualizes the hazard identification process to be one that incorporates controls and preventive measures through a systematic analysis of potential causes using new methodologies.”

hazards can be recorded; newly discovered hazards cross referenced to previously recorded ones; associated risks analyzed, and risk elimination or mitigation strategies developed and passed up to the organization. Subsequent monitoring of the implementation stages can also be pursued through software queries, flags, and audits.

AudIT MANAGEMENTA robust culture of internal safety audits is the hall mark of a ‘safe’ organization and defines its commitment to safety. Software applications permit, at the click of a few keys, the planning, scheduling, detailing of auditors, checklist creation, pre-audit briefings, conduct and recording of findings against ordained checklists. Not only that, it is also possible to track the logical follow-through to shortfalls identified by an audit team by way of assigning corrective actions, ensuring completion of actions through discrete responses, and re-audits if found necessary by the organization. A cynical ‘so what’s new?’ could be posed here; after all these activities have been going on even without software being involved.

This is the crux of the matter. With the complex nature of operations, an organization can now keep track seamlessly and without errors and omissions, of its audit regime’s continual process of ensuring safety through monitoring the organization’s processes and areas of potential systemic frailties.

REGuLATORy fRAMEwORKAs SMS aims at ensuring compliance with regulatory frameworks — both international and domestic — it is important that an organization’s knowledge base be constantly updated to take account of the latest regulations, circulars and directives, as well as the latest audit checklists used by external regulatory agencies. While it is possible for an organization to keep its knowledge base in these respects updated manually,

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | whITe papeR: sds | 17

taken in pursuance of decisions taken at the meeting. The painstaking and time consuming activities take up a considerable proportion of a manager’s attention span; electronic and automated management through suitable software renders the whole process effortlessly efficient.

SAfETy ANd quALITy Safety and quality are interlinked. While SMS focuses on hazard identification and management of associated risks, Quality Management would be concerned with conformity and compliance. The basic principles of both are complementary inasmuch as both contribute to safety. Moreover, many aviation organizations (especially airlines) are managing their Flight Operations Quality Assurance (FOQA) and Maintenance & Engineering Quality Assurance (MEQA) programs electronically. The data base for these two Quality programs also throws up safety cues e.g. exceedances data drawn from Flight Data Recorders provides inputs for safety trends and occasionally triggers for investigation.

Similarly, inefficient management of repetitive snags on an aircraft or ignoring MEL (Minimum Equipment List) expiry datelines has safety ramifications. Thus safety related data is extractable from Flight Data Monitoring and Maintenance & Engineering databases. This realization has led to the amalgamation of ‘Safety’ and ‘Quality management’ software into one solution. The combined software promises to stitch the two areas of management together into one efficient system. Safety managers can now manage, analyze and exploit data from Quality databases in the overall interest of safety. The addition of Quality inputs into the SMS has been made possible by emerging software solutions that promise to enhance safety levels — thus achieving the primary objective of SMS.

INTEGRATEd dATA BASESome of the other SMS related activities that could be supported by software solutions are safety archives, safety training, corrective action management, document management, safety trends analyses, and a dashboard type of module that encapsulates — for top management — a macro picture of the state of safety in an organization for a swift, instantaneous grasp of safety status and safety trends. All the data required for SMS purposes is manageable by today’s software in a single data base from where required bits of information can be pulled in by or pushed out to users with the requirement to access that particular data and with the rights to do so. Using an integrated data base rules out errors related to inconsistencies, missing data and interface errors associated with incompatible data bases.

CONCLuSIONFifth generation IT systems employ networking technologies to manage applications as well as provide data storage irrespective of the nature, location and configuration of the hardware used by the client. Laptops, touch screen tablets (possibly with Windows 8 or a similar technology) or even smartphones are the future workstations while clouds will provide the corresponding data storage. Safety, in the context of aviation, covers a lot more than just operations; indeed it concerns almost every activity of the organization and one safety related occurrence or incident may affect many areas of operation.

As each type of operation employs IT solutions for its management, there is the possibility that those systems are differentiated and disparate. It might be prudent to look at SMS as a single management system embracing all operational areas for the purposes of data collection, process management, and analysis. The integration mentioned earlier between safety and quality can be extended further to embrace the whole organization served by an Enterprise Resource Planning (ERP) solution (or a similar management solution optimized for aviation organizations). This would ensure that management of safety becomes an enterprise-wide process and that all relevant inputs from the integrated software modules and a unified data base contribute towards efficient planning, managing, coordination and control of all safety related activities. Once that happens, IT will have admirably served the cause of SMS. n

GP CAPT AK SACHdEv seNIoR vIce pResIdeNT (safeTy & QuaLITy), sheoRey dIgITaL sysTeMs LIMITedGp Capt AK Sachdev retired from the Indian Air Force in 2005 after more than 30 years service in various command and staff appointments including command of a frontline station and Command Flight Safety & Inspection Officer for IAF’s Training Command. Since then, he has worked as Chief Operating Officer of a domestic airline and Chief Executive of a Non-scheduled Operator in India. He was a Senior Research Fellow at India’s institute for Defence Studies and Analysis and has published two books and numerous articles in professional journals. He holds four Masters Degrees and is currently working as Senior Vice President (Safety & Quality) with Sheorey Digital Systems Limited.

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emerging software solutions would permit the updates to be carried out through direct, real time ‘feeds’ from regulatory sites into their SMS knowledge bases. Suitable triggers would then warn users of the changes and updates. The end result would be a constantly updated SMS. This real-time regulatory update can have a tremendously positive impact on the ability to respond to changes in rules, and keep the SMS current.

OCCuRRENCE REPORTING ANd MANAGEMENTAll around the personnel involved in operations, unusual occurrences are happening all the time. A good safety culture encourages a reporting system (guaranteeing confidentiality) for any occurrences impinging on safety. Some of these reports would be unimportant from the point of view of the safety manager; others would indicate the need for an escalation to the status of a hazard requiring detailed analysis of causes and potential risks. A software permitting such occurrence reports to be filed (anonymously if so chosen by the report filer) on line, with all subsequent logical actions being handled electronically to their conclusion would render the process prompt and hassle free — with no scope for reported occurrences being neglected due to human oversight. Some of these reports would entail investigations to garner more facts and elicit deeper understanding of the underlying causes.

INvESTIGATION MANAGEMENTA safety manager regularly needs to initiate investigations into reported occurrences, incidents or accidents. The discipline offered by software to manage investigations ensures that reports do not fall by the wayside just because the investigator is too preoccupied with other tasks or investigations. Moreover, as the investigation methodology is imported from the relevant ICAO documentation, the requisite guidelines are adhered to; this channeled investigation process retains the focus on the essentials and the standardization in investigation reports makes for ease of comprehension. Investigation management tools also assist in following through the recommendations made by an investigator or an investigating board.

MEETINGS MANAGEMENTIn any organization, safety is everybody’s business and SMS, with its systems approach, would need to bring different safety stakeholders together to discuss issues, indoctrinate personnel and managers, resolve disagreements, and occasionally thrust critical messages down unwilling throats. Meetings would be required and, once again, IT solutions can facilitate the smooth planning, scheduling, invitation, agenda dissemination, attendance recording, minutes preparation and distribution, and most importantly, follow up on actions

“Safety managers can now manage, analyze and exploit data from Quality databases in the overall interest of safety. The addition of Quality inputs into the SMS has been made possible by emerging software solutions that promise to enhance safety levels – thus achieving the primary objective of SMS.”

18 | case sTudy: ba cITIfLyeR | AIRCRAFT IT MRO | APRIL-MAY 2013

a brave new worldDave Cooper, Line Maintenance Manager at BA CityFlyer on an implementation that kept the faith with technology solutions

“…the data was being captured and validated which meant it could easily be used for analysis. Readability issues disappeared overnight and the techlog data was available almost immediately when transmissions worked. Regardless of any transmission issues it was significantly simpler to ensure a complete airworthiness record…”

ALTHOuGH BA CITyfLyER (BACF) bears the British Airways name it is a relatively young

organisation. In the current incarnation BACF received its Air Operators Certificate on 8th February 2007 and started operations a few weeks later on 25th March. Many of the team involved during those early days remain with the company and to a degree this still exerts an influence on the culture of the organisation and its desire to innovate.

The business has always been keen to make the best use of technology and during 2009 underwent an assessment of solutions that could improve on the

traditional paper techlog process. It was recognised that this would involve some internal changes; however, the internal business case clearly demonstrated the benefits of having techlog information captured digitally and for that data being automatically fed into the MRO system.

Having assessed what was available on the market, the team was convinced that the optimal solution was to have a computer dedicated to the techlog process and that travelled with the aircraft. They did not want a solution requiring hugely expensive aircraft modifications or technology infrastructure. The team also remained unconvinced about combining techlog

processes with the various Electronic Flight Bag (EFB) solutions available (principally because the Class 1 and 2 flight bag solutions remained with the pilot rather than the aircraft).

The company took the decision to implement the electronic techlog (ETL) from Optimised Systems and Solutions (OSyS) at the end of 2009. The solution delivered what the organisation had been looking for:• It was classified as a Class 1 solution, using the

Panasonic Toughbook CF-19. This device had the advantage of being designed to MIL-STD-810G and IP65 standards which meant it was rugged. It could also be used as a Tablet PC or as a normal laptop.

• Data transmission was achieved through the mobile phone network using an internal SIM card.

Although the OSyS solution also had a number of EFB modules, the actual ETL application was distinct — therefore BACF could choose to use only the functionality it required. The ETL was designed to fly with the aircraft and the engineer completed the ETL in the same way that they completed the traditional techlog, with the application guiding the user through the process. Once the engineer had recorded and actioned any defects (recorded oil and hydraulic uplifts etc.) the ETL was passed to the captain to complete the fuel uplift, de-icing (if required) and sign the Aircraft Status and Captains Acceptance. The application was designed to require a signature from the engineer or captain at each stage of the process. The signature mimicked the paper process – which meant the actual hand written signature of the user was captured as an image using the Toughbook’s stylus as the ‘pen’. Just as with the paper process, the system did not prevent unauthorised users; it simply provided a way to indicate who had been completing the techlog.

The ETL sector information was transmitted to an OSyS website which allowed BACF users to monitor and view the data as it was received.

TAKING THE LEAPThe new solution was introduced in April 2009 and during the following months the OSyS team configured the ETL for BACF working practices; engineers and pilots were trained on the system and live trials were conducted with the CAA monitoring. The system was deployed during commencement of the BA CityFlyer fleet renewal programme in September 2009.

In general the deployment was successful and many of the hoped for benefits were attained. Principally, the data was being captured and validated which meant it could easily be used for analysis. Readability issues disappeared overnight and the techlog data was available almost immediately when transmissions worked. Regardless of any transmission issues it was significantly simpler to ensure a complete airworthiness record was maintained. The visibility of deferred defects made it simpler and more efficient to manage

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | case sTudy: ba cITIfLyeR | 19

CLICK HERE fOR fuLL SOfTwARE dETAILS ANd fOR A dEMO

www.nvable.comcontact@nvable.com

+44 141 280 0050

“Our Flight Crew and Engineers were already used to the concept of an ETL but from day one their feedback on the new Appixo™ ETL from NVable has been overwhelmingly positive and they see many advantages.”

Dave Cooper, Line Maintenance ManagerBA CityFlyer

The NVable Appixo™ Electronic Techlog (ETL) raises the bar for speed, security, � exibility and analytics. A full-function software solution to replace paper techlogs

NVable HPV 0413.indd 1 12/04/2013 15:36

any issues, and the management of Out of Phase maintenance items was also greatly simplified.

The solution was not without its challenges:• Data transmissions – several problems were

experienced with data transmissions. Users found the connection and transmission process to be slow and failed more frequently than was ideal. Some of the failures were down to weakness in the mobile phone network at specific locations but many were not. Many of our issues were self-induced by our own Telecoms Team through the chopping and changing of tariffs.

• Application usability – the ETL became increasingly sluggish to use over time. Changing from one screen to another involved noticeable delays. The problem was identified as being associated with the ever growing application database on the Toughbook.

The ‘on-ground’ support for OSyS ETL was always very good. When required, someone arrived and assisted in any software deployments. However, during three years of deployed solution, one of the key benefits anticipated from the system, the final step of integrating the data feed in the MRO System (Commsoft’s OASES), was not achieved.

CHANGE REquIREd BuT NO REvERSION TO PAPERDuring the fourth quarter of 2011, OSyS informed its two ETL customers (BACF and Thomas Cook) that they would no longer support the EFB/ETL and the service would cease at the next contract renewal date – which was May 2012 for BACF. However, OSyS was at pains to emphasise that it would do its best to find an alternative supplier and there was no desire on the part of BACF to return to using a paper techlog. The

20 | case sTudy: ba cITIfLyeR | AIRCRAFT IT MRO | APRIL-MAY 2013

“…the ETL application had to be developed, tested and trialled for the go live target. Even at that stage there would be one final hurdle. The project required a data migration to be performed in order to give the required history (sectors, deferred defects etc.) to the new ETLs.”

• BACF had already been through the process of making software reflect their processes and therefore had very specific ideas on the design of a new solution.

• NVable was familiar with the concepts of the ETL since many on the team had been involved in the very first incarnation of one via CoreData twelve years ago.

• The vendor team were also familiar with some of the specific challenges around coding for mobile phone networks and SIM card interfaces.

That said, the challenge remained significant: although the Appixo platform provided a mechanism for storing and processing large amounts of data, the ETL application had to be developed, tested and trialled for the go live target. Even at that stage there would be one final hurdle. The project required a data migration to be performed in order to give the required history (sectors, deferred defects etc.) to the new ETLs.

NVable spent time with the BACF team to understand the areas that could be improved upon from their old ETL solution. The main areas were usability, speed of the software and transmission rate (and speed). There were also some upgrades to the existing Panasonic Toughbooks that would improve the usability of the solution. The vendor’s infrastructure team worked with BACF on upgrading the hard disks to solid state drives (SSD) to reduce time taken to boot-up the system, plus the operating system was upgraded from Windows XP to Windows 7. Of course, the changes also needed to be tested for any compatibility issues – the team had to ensure that the upgraded component drivers did not create new issues.

With the hardware upgrades in hand the development team worked to create:• The ETL which is a Windows application that would be installed on the

Panasonic Toughbook.• The accompanying website on the Appixo platform. • The new interfaces to allow Appixo to receive the data and to forward

the data into the BACF network.Listening to the feedback of BACF the development team at NVable paid close attention to the design of the ETL user interface and included a number of new features to make life simpler:• Controlled single sign-on across the ETL and website. After confirming

the approach was acceptable to the CAA, NVable implemented a standard user/password authentication mechanism for the solution. This gave some immediate benefits. BACF now had centrally managed and complete control over the authorised users of the overall solution. The implementation allows for emergency authorisations (for times that the mobile data network may not be available) by using time-limited encryption to provide extremely controlled access.

• A new recovery facility. Although it is has never happened, it is possible for an ETL to have a complete failure such as a hard disk crash. In such circumstances the techlog will revert to paper to allow normal operation to continue. The recovery facility allows the transmitted history of an aircraft to be recreated within minutes and installed onto a replacement unit which can then be deployed at a suitable opportunity.

• A new ‘catch-up’ mode. To accompany the recovery mode, in circumstances where the aircraft has reverted to paper for a number of sectors (such as described above), catch-up mode provides a controlled mechanism, again using time limited encryption, for an engineer to record the paper data as it was intended. The system records the user performing the catch-up for audit purposes and the facility allows engineering to very quickly record any required sectors so that the ETL is up to date and ready for action with minimal delay.

• Enhanced transmission capability. One of the issues identified by the user base of pilots and engineers was the length of time it took to

benefits that had been realized on airworthiness management alone were too significant.

OSyS contacted several potential suppliers to continue the service and selected another UK vendor but discussions on this arrangement did not lead to any further relationship. A decision was then made to have detailed discussions with software developer and vendor NVable about whether a viable alternative solution could be created.

NVable is a small company, which has historically focused on providing bespoke software solutions across many sectors. Many members of the team had earned their aviation stripes whilst working for CoreData and latterly being part of the Rusada Group. During 2011, the company had made a strategic decision to invest in creating its own ‘large data’ handling platform called Appixo, which was ideal for managing an application like the electronic techlog.

A CHALLENGING dEvELOPMENT PROGRAMIn January 2012 an agreement was reached to create a new solution using the Appixo platform. BACF would assist during the process but the final solution would belong to NVable. Time was extremely short because a solution needed to be able to go live by May 2012. However, several factors gave the project an enhanced chance for success:• BACF had been through the process of deploying an

ETL and therefore knew what was involved from a regulatory and internal team perspective.

• The airline also owned the hardware required to deploy the solution (i.e. the Panasonic Toughbooks and the SIM cards).

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | case sTudy: | 21

transmit data prior to take-off (the equivalent to leaving a copy of the techlog on the ground). As any pilot will tell you, those final five minutes are critical, and the last thing they want is to attempt a transmission that might take three minutes to complete… or, even worse, fail. The NVable team focused considerable effort on fine tuning the way the Appixo ETL establishes connections and transmits the data. The end result is that, in the vast majority of transmissions, pilots only have to wait seconds for the confirmation.

• Enhanced two-way data communication. The Appixo framework also allowed NVable to embed more capability for managing data remotely across the ETLs. This means that various data sets can be automatically sent to the ETLs in addition to the basic techlog data being sent back from the units. For example, this capability is used in the central management of users, the application of corrections etc. Generally this process is invisible to users; however, they have the ability to view the transactions if they are really interested.

• Enhanced Out-of-Phase maintenance. The Appixo ETL now provides a simpler way to manage Out-of-Phase maintenance (OOP) tasks across the fleet. Users with the appropriate authority are able create OOP templates that can be applied across one or many aircraft, or across the entire fleet. Of course, an OOP can then be changed for a specific aircraft if required.

GO LIvEDuring the development process the BACF and NVable teams worked together to ensure that the final Appixo ETL was going to deliver all the desired benefits. There is no question that it was a challenge, but it is a testament to the overall team that the Go Live date of May 12th 2012 was achieved. The Appixo ETLs were loaded with the current data for designated aircraft and went live at three locations throughout the day. Only minor hitches were experienced and, following a few weeks of bedding down, the overall system has been running smoothly ever since.

It is fair to say that the BACF team were surprised with the experience of implementing an IT project of this complexity. This has, in turn, encouraged them to feel confident in embracing new technology solutions. n

“During the development process the BACF and NVable teams worked together to ensure that the final Appixo ETL was going to deliver all the desired benefits. There is no question that it was a challenge, but it is a testament to the overall team that the Go Live date of May 12th 2012 was achieved.”

ABOuT NvABLENVable was established in 2005 as a software development consultancy and has been involved in a string of high profile projects across a variety of sectors. In recent years the company has invested in developing its own products, including the Appixo ETL; a complete electronic techlog solution designed to make the switch from paper as smooth, efficient and cost effective as possible. Working with Commsoft, NVable has implemented what is believed to be the first automatic feed to sector data into an MRO System from an electronic techlog. The system gives Maintrol complete visibility of the current status of the entire fleet.

dAvE COOPERLINe MaINTeNaNce MaNageR, ba cITyfLyeR

Dave has extensive worldwide line maintenance experience, having worked directly for British Airways, Gulf Air, Thomson (formerly First Choice Airways) and currently BA CityFlyer. Roles he has filled have

included Licenced Aircraft Engineer, Station Maintenance Manager, Maintrol Manager and Line Maintenance Manager. Much of these working periods were spent providing support to other airlines worldwide.

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byod: a double edged sword?Alex Wood, Marketing Manager at Point to Point considers the pros and cons for end users and the business.

22 | whITe papeR: poINT To poINT | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

wITHOuT A dOuBT, ‘Bring Your Own Device’ (BYOD) is a hot topic in industry

and commerce and airlines and aircraft operators have not been exceptions to this trend. The explosion in availability of tablet devices has put high grade computing power within the reach of more people than ever before in a more convenient package than was true for earlier generations of technology. But not everybody will greet this development with unalloyed joy. IT professionals are wary of it even as end users are embracing it and vendors are trying to market it. It’s a subject that’s dividing opinion, with the security implications alone causing IT Managers to wake up in a cold sweat. For airlines and aircraft operators, subject to a number of safety, regulatory, business, technology and market pressures, those implications are even more outstanding.

SOME CLEAR BENEfITSThere is one very obvious and visible benefit of the ‘Bring Your Own Device’ phenomenon. Productivity increases. Quite simply, user’s work better and increase productivity while feeling more content with the freedom to use their own devices. Also, with a greater degree of personal ownership and personal finance involved, employees take the time to maintain their beloved gadgets. From a corporate perspective, there’s the clear cost savings attributed to decreased levels of hardware replacements.

However, the most positive aspect of BYOD is entirely intangible. Fundamentally, BYOD allow employees to interact directly with IT in a positive sense. It reflects a proactive approach from IT departments, working with the end user rather than against them. Employees want to use the most appropriate device to help them do their job. You’re the Marketing Manager? OK, use a MacBook. Work in sales? Make the most of your tablet for taking notes in meetings. In airline operations, use your device to keep up with the latest conditional information that might affect this flight or the whole service. Nevertheless, we cannot be too starry-eyed about this phenomenon.

NOTES Of CAuTIONWhen you think about the negatives surrounding BYOD, the issue of security is never far away. Data leakage and the risk of malware are the obvious problem areas that spring to mind. Additionally, although very few people will deliberately steal corporate data, there’s always the risk of leaving a tablet, laptop, phone etc. in the back of a cab. Importantly there is some great Mobile Device Management software around that seriously mitigates the risk of data theft.

One might think this issue is as simple as deciding whether to allow BYOD or not, but unfortunately it’s not as straightforward as that. Organisations need

to decide whether to fully embrace the BYOD ethos or restrict it ever so slightly. For example, are you going to allow Android devices or just Apple? Some organisations suggest that Android’s open format makes it more susceptible to attacks, thus rendering the Google owned platform out of bounds.

Equally, where do organisations draw the line around the management and maintenance of personally owned devices? Parameters need to be clearly defined. If a device breaks, does IT fix it or is it a case of ‘take it to your usual technology retailer’? Similarly, if people have their own devices there seems to be an increased impetus to work outside traditional hours. As a result

of this, employees expect 24/7 support when they can’t log in on a Sunday afternoon.

In addition, there is reluctance on the part of some employees around mixing business and pleasure. Whilst the majority of workers seem enthusiastic to embrace BYOD, it must be noted that some individuals are happy to just logon to their work device at 9am and log off at 5:30. In this case, it’s crucial for organisations to consider who should be included in any BYOD pilot. You wouldn’t necessarily want task workers in a call centre working off iPad’s, but you may want your flight crew and operations team to have that degree of flexibility.

KEEP CONTROL wITH A MANAGEMENT POLICyOne thing becomes increasingly clear when you ponder the implications of BYOD. Having some type of strategy, even if it’s relatively vague, is essential. Otherwise you’re going to start running into all sorts of issues. Slightly worryingly, recent research is suggesting that two thirds of organisations don’t have any BYOD strategy in place. Guidelines and expectations need to be set, as well as a degree of accountability.

To achieve this, it’s safe to say that BYOD and Mobile Device Management (MDM) software need to go hand in hand. MDM needs to be more than a desirable add on, it should be a pre-requisite. Any sane IT professional should have some serious reservations about a company even considering BYOD without any type of Mobile Management security tool.

When working with clients, vendors and re-sellers need to help manage expectations and formulate a realistic strategy. From the customer’s perspective, it’s crucial to understand whether BYOD is achievable, necessary and scalable. There are risks around BYOD and IT organisations need to help customers weigh up the pros and cons. BYOD is a change in mentality – not just from the user’s perspective, but also to any organisation’s IT hierarchy.

Ultimately, IT in this day and age is about promoting flexibility. It’s hard to argue with the benefits of BYOD, especially when it emphatically endorses and encapsulates the notion of flexible working. n

ALEX wOOdMaRkeTINg MaNageR aT poINT To poINT

Alex takes responsibility for Marketing at Point to Point and has been with the company for two years. Over the last twelve months, Alex has been managing Point to Point’s customer events which aim to offer an interactive and

varied approach to IT seminars and workshops. Alex is a graduate from the Henley Business School at Reading University with a BA Hons in Management and Business Administration.

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“One thing becomes increasingly clear when you ponder the implications of BYOD. Having some type of strategy, even if it’s relatively vague, is essential. Otherwise you’re going to start running into all sorts of issues.”

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | whITe papeR: poINT To poINT | 23

24 | webINaRs | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

Upcoming Live Software Demonstration Webinar at www.aircraftit.com this MaySign up to free live online software demonstrations for a perfect introduction to the world’s leading Flight Operations Software vendors and to learn how they can assist and add value to your operations

n SeSSion 1: 16th May 2013 - 6:30 AM GMT/UTCn SeSSion 2: 16th May 2013 - 3:00 PM GMT/UTCn Duration: 1 hour plus Q&A.

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Sign up to attend this Webinar and join industry leaders InfoTrust Group to learn how to take your iPad on the Flight Deck to the next level. You will see how it is possible for the iPad to provide pilots with not just

an electronic device to eliminate reams of paper manuals, but also, via the use of smart content, to open up new possibilities for an entirely digital experience that can help pilots find the right information more quickly, lower IT costs, and facilitate regulatory compliance.The Webinar will show you a live demonstration of InfoTrust Group’s ground breaking TechSight/X® iPad

Application which automatically delivers up-to-the-minute flight manuals and related company documentation. You will see how Pilots can acknowledge updates, and that the application automatically tracks and audits pilot acknowledgement to facilitate regulatory compliance. Pilots can add notes, highlights, and bookmarks that are stored as part of their user profiles and that are persistent from one revision to the next, even across multiple tablet devices, plus lots more functionality outlined below in the full Webinar preview.

How to Sign up for tHe webinarSimply click below and fill in your details and then select your preferred Webinar session. Full instructions on how to access the Webinar will be emailed to you.

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• What smart content is and why it offers more capabilities than traditional PDF documents;• How using smart content delivers not just a lot of information quickly but the right information pilots need;• Why using smart content for flight operations reduces the size of data packages and shortens synchronization

time, thus lowering the cost of data transmission when applying updates to manuals;• How using smart content enables interactive capabilities to help pilots find information faster – including search,

bookmarks, annotations, and personal notes;• And how you can incorporate real-time, interactive capabilities in your flight Operations iPad application to

track pilot acknowledgment of updated content that facilitates regulatory compliance.And there will be time for questions and answers

May 2013 will bring further tremendous opportunities for readers to attend programs covering leading iPad/EFB solutions and Document management software solutions available on the market today. If you need to know more about either topic, you’ll save a great deal of time and gain a lot of what you’ll need to know to inform a good decision by simply attending these informative webinars.And remember that if you miss a webinar or are reading this after the live webinar has run, you can still access all of the benefits through a recording of the event –go to www.aircraftit.com/Operations/Webinars/Past.aspx for how to do that.

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | webINaRs | 25

n SeSSion 1: 30th May 2013 - 6.30 AM GMT/UTCn SeSSion 2: 30th May 2013 - 3:00 PM GMT/UTCn Duration: 1 hour plus Q&A.

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26 | case sTudy:sRI LaNkaN aIRLINes | AIRCRAFT IT MRO | APRIL-MAY 2013

efb made easyRanga Amadoru, Deputy Chief Pilot T & S, SriLankan Airlines explains how the carrier selected, implemented and launched the first iPad EFB in an Asian airline.

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | case case sTudy: sRI LaNkaN aIRLINes | 27

THE fIRST EfB (Electronic Flight Bag) program at SriLankan Airlines was initiated during 2005 under the then Emirates

management. At that time, the technology available for this purpose was based on commercial Laptop Solutions with Windows based software like the Airbus LPC (Less Paper Cockpit). The main disadvantages were high implementation cost, non-availability of electronic charts and restrictions to inflight use due to the lack of proper mounting technology. Also, laptops were not popular amongst Crew due to their weight and bulky design. In the end, the program was never implemented due to financial concerns and an uncertain return on investment (ROI).

SriLankan decided to retain hardcopy paper manuals for use on board aircraft and to issue the Airbus LPC to Crew in addition to their personal Airbus hardcopy FCOMs Flight Crew Operating Manuals). The LPC browser based manuals were very unpopular amongst senior Crew whereas the junior Crew preferred this system since the tiresome manual process of updating the hardcopies could be avoided. The main disadvantage was that the presentation / crew interface between the FCOMs and LPC was different and inconvenienced all crew members.

By mid-2011 consumer electronics like the iPad had gained popularity amongst a wide range of crew members from all backgrounds partly because of their intuitive operating systems, lightweight design and the resemblance to normal books or manuals when reading electronic documents. More than 50% of our pilots were privately using the Apple iPad.

At the same time, the very costly exercise of issuing private FCOMs to crew was discontinued due to financial considerations as the prices of hardcopy manuals from Airbus kept increasing. All crew members were issued their manuals on a controlled USB Stick issued by the airline. This enabled them to refer to PDF style FCOMs and company manuals on their private PCs, laptops or other appropriate devices.

CHOOSING THE HARdwARE ANd SOfTwAREAlso, since SriLankan has been a long-time customer of Jeppesen, the FD (FliteDeck) App on the iPad was made available to all crew members who had private iPads. This turned out to be very popular and Crew not only used Jepp FD at home but also transferred their PDF manuals via the Goodreader App onto the iPad.

During late 2011 an Airbus Team made a routine visit to SriLankan Airlines and, amongst other things, the possibility of going digital was discussed: later on this move was approved by the airline’s Flight Operations Management. At the same time the company’s board approved funding for the EFB program as predicted costs for hardcopy FCOMs for the UL fleet were set to exceed the EFB implementation costs by 2012. Flight Operations decided to evaluate different hardware and software solutions. Ultimately Airbus Quovadis was selected due to the OEM’s longstanding relationship with SriLankan and their experience in the approval process. Fokker Services produced an EASA approved mounting for the A320 fleet which thereby became the obvious choice. The favourable experiences of all pilots using FD was instrumental in the selection of Jeppesen as the electronic Chart provider.

We then had to select an appropriate device for the EFB in which we were guided by a number of factors. Alaska Airlines had introduced iPads to all their Crew as an electronic reading device for manuals and became the first airline to do so officially. At SriLankan many pilots were already using the Goodreader App on their own iPads to view their electronic Airbus FCOM in PDF format. And during the EFB evaluation process the iPad always stood out due to its user appeal, low cost and ruggedness. So, finally the iPad was selected as the preferred host for future UL EFB applications.

A CHALLENGING TIMETABLEThe first concern to become apparent was the timeline. Since SriLankan had committed itself to going digital, Airbus would cease delivering hardcopy manuals in 2013 however during the Airbus visit in 2011 it became clear that the FlySmart LPC version for the iPad would only become available during the third quarter of 2012. Since the airline had decided to use the iPad as a Class 1 solution initially, an interim fix had to be found. It was decided to commence a trial phase with 20 iPads on the eight strong A320 fleet, providing each Crew member with access to manuals and charts on the iPad in addition to the hardcopies that were carried on board. The iPads were to be used only on the ground and outside of the sterile flight phase above 10,000ft. During this trial period the Goodreader App would be used as the electronic document viewer and Jepp FD for the charts.

The Class 2 Solution using the Fokker Services approved mount was planned to be introduced after the six months trial period that ended in February 2013.

The EFB program required very close coordination within SriLankan. Flight Operations was working together with IT and Engineering at a level never seen before in the organization. This close working relationship turned out to be the key in implementing the program at a very high speed. The airline went from having no clear EFB vision to commencing trial operations for the iPad within nine months, which is, to quote Fokker Services, unprecedented in this industry.

After several meetings between SriLankan Airlines, Fokker Services and CAASL (Civil Aviation Authority of Sri Lanka) approval was granted for trial operations to commence on 29th August 2012 to evaluate the feasibility of using the iPad as an EFB. This was preceded by Fokker Services, which will be in charge of the Hardware approval process, presenting CAASL with data concerning rapid decompression and EMI (ElectroMagnetic Interference). This cleared the way for SriLankan to evaluate the iPad on commercial flights.

In the meantime Quovadis selected a team to be dedicated to the airline for the overall software implementation as well as Network Server integration and approval. This team visited Sri Lanka in August 2012 for the first time to commence work on the EFB program.

SwITCHING TO THE IPAd BASEd EfBOn 29th August 2012 SriLankan commenced the iPad trial operation phase and became the first Asian airline to officially use the iPad on a commercial flight. The first flight was UL205 to Muscat International Airport (MCT) in Oman, operated by an Airbus A320. The two pilots used Airbus Performance Charts in PDF format to compute the take-off performance and Jepp FD enroute charts as well as the Airbus FCOMs in PDF to validate future Crew SOPs (Standard Operating Procedures) with regard to the EFB.

“It was decided to commence a trial phase with 20 iPads on the eight strong A320 fleet, providing each Crew member with access to manuals and charts on the iPad in addition to the hardcopies that were carried on board.”

App on the iPad was made available to all crew members who had private iPads. This turned out to be very popular and Crew not only used Jepp FD at home but also transferred their PDF manuals via the Goodreader App onto the iPad.

28 | case sTudy: sRI LaNkaN aIRLINes | AIRCRAFT IT MRO | APRIL-MAY 2013

It had been decided early on in the program to nominate the A320 as the lead fleet for EFB. This was partly because sector lengths were less than four hours and thus a full battery charge would be sufficient to operate any flight without inflight recharging. Also the A320 fleet mostly operates turnaround flights, which was very convenient as the iPads were collected by the Crew at Flight Dispatch and returned after each flight. Since the iPads could not be securely stowed on board it was also decided to use them only on turnaround flights so that one set of Crew solely is responsible for the iPads.

The overall EFB program at SriLankan Airlines will include company iPads to be issued to all Crew by February 2013. By March 2013 the Server Installation for Airbus FlySmart on iPad will be completed and all iPads will have access to the Take Off and Landing Performance Calculation module as well as the Operations Library. All A320 aircraft will retain two iPads that can be stowed and locked inside the cockpit at slip stations. The aircraft units will be updated by SriLankan Technical Publications and maintained by SriLankan Engineering.

The Crew iPads will be used for information purposes only and not for operational purposes even though the full Airbus FlySmart software will be installed so that each Crew member can familiarize themselves with the Take Off and Landing Performance and the Ops Library. This restriction has been imposed due to possible interference with other Apps that Crew might use on their personal units and in order not to restrict Crew in the use of their units.

The Crew Training for Airbus FlySmart will commence in March 2013 and by 1st April 2013 CAASL approval to commence full Class 1 EFB operations using iPads and FlySmart on the A320 is expected.

The EFB (Electronic Flight Bag) partners in this project are SriLankan Airlines (UL), Airbus Quovadis, Fokker Services and Jeppesen.

Fokker Services have designed an EASA (European Aviation Safety Agency) approved iPad Solution comprising a mount and power connection to the aircraft network with a frequency reduction from 400 Hz to 50 Hz. They are in charge of the hardware integration and work closely with SriLankan Engineering to commence installation on the A320 fleet by late February 2013.

Quovadis (an Airbus subsidiary) is assisting SriLankan Airlines Flight Operations and IT in the software integration, Network Server set up and CAASL (Civil Aviation Authority of Sri Lanka) approval.Jeppesen will liaise with SriLankan Technical Publications

in introducing and approving JEPP FD Pro during the second quarter of 2013.

A PROGRAM IN PARTNERSHIP

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | case sTudy: sRI LaNkaN aIRLINes | 29

CAPTAIN RANGA AMAdORudepuTy chIef pILoT TRaININg aNd sTaNdaRds, sRILaNkaN aIRways

Ranga grew up in Hamburg Germany and was schooled at a private catholic school up to my A-Levels (Abitur).

In 1998 he visited the USA to undergo initial flight training in

Orlando Florida, joined Sri Lankan Airlines in 2000 as a Cadet Pilot and was checked out as First Officer on the Airbus A320 the following year.

Ranga flew the Airbus A330/340 as a First Officer from 2001 until 2008 and was appointed Ground Instructor in 2007.

First command was on the Airbus A320 in 2008 and he started flying mixed fleet as a captain on the A330 in 2010. At the same time he was appointed Instructor on the A320 and subsequently on the A330.

He became the Deputy Chief Pilot Training and Standards for Sri Lankan Airlines in 2011 and oversees amongst other new projects the IPAD EFB program.

INTERACTIvEASK THE AuTHOR A quESTION

CLICK HERE TO LEAvE yOuR quESTION

INTERACTIvEJOIN THE dEBATE

CLICK HERE TO LEAvE yOuR fEEdBACK ABOuT THIS ARTICLE ANd START OR JOIN A dISCuSSION

INTO SERvICEA three month parallel run with both hardcopy and FlySmart will end on 1st July 2013, by which time all hardcopy documents, with the exception of the Jeppesen Charts, will be removed from the A320 fleet. The parallel run was reduced to three months since SriLankan is taking credit from the initial trial phase for the iPad hardware, which proved extremely reliable without a single failure being reported by January 2013. Therefore the parallel run will only evaluate the software reliability of Airbus’ FlySmart.

By 1st November 2013 the installation of all Fokker Services mounts will be completed and SriLankan Airlines will seek approval from CAASLs Airworthiness section to upgrade their EFB Solution from Class 1 to Class 2. In the meantime Jepp FD will have been replaced by Jepp FD Pro giving access to customized Jeppesen Charts like EOSIDs (Engine Out Standard Instrument Departures) on the iPads and finally enabling Crew to use the iPad during all flight phases. This approval process will be simplified by the experience gained on the iPad/FlySmart Class 1 Solution.

Meanwhile, the A330 fleet will commence Class 1 operations from July 2013 and by February 2014 the A330 fleet iPad mount installations will be completed, when SriLankan will seek Class 2 approval from CAASL for this fleet as well. Once again, this approval process will be simplified by the experience gained on the A320 and only A330 mount specific concerns will have to be addressed since the hardware/software will be identical to the A320 fleet.

The A340 fleet will remain with a Class 1 Solution for the remainder of its service life with SriLankan, since the last A340 is scheduled to be retired from the fleet by late 2015 the installation of mounts is not feasible and therefore hardcopy Jeppesen Charts will remain with the airline until replacement of the A340s is completed.

All Crew who are currently flying mixed fleet on the A330/340 will have to use the Class 2 Solution without Charts on the A330 and a Class 1 Solution with Charts on the A340. All the other EFB features will be identical. Crew who fly mixed fleet between the A320 and the A330 will have identical EFB procedures throughout.

For the future SriLankan airlines is planning to constantly update the EFB hardware as well as software component, through frequent upgrades of Airbus’ FlySmart and an innovative hardware leasing program, which was suggested by the airline’s IT division. With this leasing plan all iPads will be replaced on a two year cycle with the latest commercially available model and Fokker Services will accommodate this process through future testing of new iPad models and modifications to their mounts.

In the future UL will be in a position to truly replace any standard hardcopy book that is carried on board now with an electronic book that is mounted on the aircraft. This is how simple EFB can actually be. n

ABOuT SRILANKAN AIRLINESSriLankan Airlines is an award winning carrier and a global leader in service, comfort, safety, reliability, and punctuality. Launched in 1979, SriLankan is expanding and further diversifying its range of products and services in order to drive the country’s boom in tourism and economic development. The airline’s hub is Bandaranaike International Airport in Colombo, serving a global route network of 62 destinations in 34 countries in Europe, the Middle East, South Asia, Southeast Asia, the Far East, North America, Australia and Africa.

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ASG HPV 0413.indd 1 05/04/2013 10:48

30 | webINaRs | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

Past Webinars: View Video Recordings of our Live Software Demonstration Webinars at Aircraft ITBuild your own Flight Operations Software Demo Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live Flight Operations Software Demonstration & Masterclass Webinars at the following link: www.aircraftit.com/Operations/Webinars/Past.aspx This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: Arconics, Flightman, AIR SUPPORT, ETS Aviation, BYTRON, Smart4Aviation, Flight Focus, OSyS, FuelPlus, Flygprestanda, Evoke Systems, T&A Systeme, SITA, AvioVision, FLYHT, plus more. An outline of four of the recent Webinar Recordings can be seen below.

Fuel Saving Program Masterclass (including software demonstration) 17th January 2013

n SeSSion oVeRVieW Sign up for this Webinar recording and Join ETS Aviation for this unique Fuel Saving Program Masterclass Webinar. You will learn from industry experts how to structure the perfect fuel saving program and also see an as live demonstration of an extremely powerful and cost effective fuel efficiency software solution.

Using their Aviation FUELSAVER software as a guide you will see how to monitor the following key elements of a fuel efficiency project: Key data requirements and data capture; The Fuel-saving methodology; How much time you’ll need to set up a program; Why you need buy-in from all departments; Tracking fuel efficiency at each operational stage; Calculating actual savings; Monitoring fuel-saving strategies; Program upgrades and on-going support.

INTERACTIvEvIEw wEBINAR dETAILS

CLICK HERE TO vIEw THE wEBINAR RECORdING

EFB Masterclass (introduction to TopWings) 25th October 2012

n SeSSion oVeRVieW Sign up to view this Webinar recording for an excellent chance to learn about TopWings, a new EFB concept from Thales, providing airlines with a total end-to-end EFB solution including software, hardware, services, data management, integration and more..

During the Webinar and using the TopWings platform as a guide, Thales experts talk you through how to structure the perfect EFB project. Each EFB project is different for every operator or airline and, as you will see, TopWings delivers the flexibility to provide the ideal solution for… Class 1, 2, or 3; a mixed fleet; specific software or connection requirements; assistance acquiring regulatory approval; iPad/tablet solution; plus more…

You’ll see how TopWings ties these crucial elements together to ensure a successful project and return on investment.

INTERACTIvEvIEw wEBINAR dETAILS

CLICK HERE TO vIEw THE wEBINAR RECORdING

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | webINaRs | 31

About the Live Software Demonstration Webinar RecordingsWhether you missed them the first time around, need to refresh your understanding of available systems before making a key decision or if you are building a reference portfolio of relevant knowledge, these past webinar recordings will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major Flight Operations software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 hour, providing airlines and aircraft operators with the perfect introduction to each Flight Operations software solution demonstrated.

How it works.• Visit: http://www.aircraftit.com/Operations/Webinars/Past.aspx • Use the scroll option or view the details of the latest recorded sessions on the right and select a

Webinar recording you would like to view.• Next click ‘Register for Recording’ and enter your details. • Once approved the video file will appear in your Member’s Area at the Aircraft IT website.• You can then view the Webinar recording as many times as you wish, share it with your colleagues

and retain it as part of your own market intelligence reference library.

iPad / EFB Documentation Management System Demonstration28th February 2013

n SeSSion oVeRVieW Sign up to view this Webinar recording for an as live demonstration of the popular and unique Arconics AeroDocs Documentation Management System for Notices, Manuals and Forms across EFB Class 1, 2, & 3, Web and Mobile solutions such as iPads, other Tablets and Smart Phones. The Webinar shows you how to efficiently manage documents across EFB, iPad and the web covering creation, distribution and reporting for Crew Notices, Manuals and Forms, thereby hugely increasing efficiency across the entire Flight Operations Department.During the Webinar you will see how easy it is to access AeroDocs via mobile devices such as the iPad and you’ll be walked through an excellent 787 Manuals Management case study.

EFB Connectivity Masterclass (an introduction to AIRCOMConnect)14th February 2013

n SeSSion oVeRVieW Sign up to view this Webinar recording and be introduced to the benefits of SITA’s AIRCOMConnect, a new product in SITA’s e-Aircraft Application Services product line. AIRCOMConnect facilitates EFB aircraft applications such as eTechLog to stay connected to ground applications, both in-flight and on ground. It leverages autonomous or existing aircraft communication systems over ACARS or broadband IP sub networks.

You will see how this new application can unlock the full potential of Electronic Flight Bag (EFB) and learn the vast operating benefits this brings.

INTERACTIvEvIEw wEBINAR dETAILS

CLICK HERE TO vIEw THE wEBINAR RECORdING

INTERACTIvEvIEw wEBINAR dETAILS

CLICK HERE TO vIEw THE wEBINAR RECORdING

32 | feaTuRe | AIRCRAFT IT MRO | APRIL-MAY 201332 | veNdoR fLIghT Log | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

AircrAft it: Your name, your job title and the name of the business?AlexAnder Zinn: Alexander Zinn, Managing Director (Co-Founder), T&A SYSTEME / Logipad.

AircrAft it: How did T&A SYSTEME / Logipad get started?AZ: T&A started in 1994 with IT infrastructure projects for PC and workplace deployments based on a core competence in network management. In 2002 we realized an EFB project for a regional airline in Germany (LTU), because our experience in managing Laptops and Content was better than usual in the aviation market. Based on that, we optimized this case to a stable solution, especially for use as an EFB.

In the following years we made investments in development and particularly in the backend of our EFB solution – from our point of view the really important part for reliable EFB operation. This also parallels our core business in IT Service Management growth.

AircrAft it: What is the attraction of aircraft operations related Software and Hardware?AZ: It is the overall benefit of good IT Solutions: less cost and more quality through better processes.

AircrAft it: What is the guiding business principle that drives T&A SYSTEME / Logipad?AZ: Our mission is ‘leading by experience’. Driven by a high quality knowledge- and project-management ethos we realize projects ‘on time’ and ‘in budget’ while, at the end, meeting the expectations of our customers. Ask yourself: how many IT projects can be deemed successful from that point of view?

AircrAft it: What has been T&A SYSTEME / Logipad’s greatest business achievement to date, and why?AZ: From the company side, being a growing IT company since 1994, independent of any ups and downs in the IT business. From the Logipad side, having implemented a device independent EFB solution, which saves operating costs and enhances flexibility for the airline; and in which customer satisfaction can be proved by our long term relationships.

AircrAft it: What have been T&A SYSTEME / Logipad’s disappointments and what have you learned from them?AZ: There was a time ‘before the iPad’ when we thought that any airline needed laptops (Windows) for Class I EFBs: but they didn’t. When first we saw the iPad, we thought, that would not work properly – but we were wrong, as were most suppliers in the beginning, and underestimated the pressure of users. It was a huge task and took a significant investment, to integrate the iPad into our processes, and we lost time because of the delayed decision. All IT people really ought to take a closer look at the user and at the consumer market, which changes the known rules in IT.

AircrAft it: In a sentence, how would you summarize what T&A SYSTEME / Logipad does for aircraft operations customers?AZ: Building a bridge between Pilots, Operations, and IT – because, in too many cases, IT is an isolated department.

AircrAft it: What is new on T&A SYSTEME / Logipad’s development horizon?AZ: There are two things. First we will optimize the briefing (moving from PDF to structured data interaction) and second we will be building an ‘EFB Cloud’ Service, where we will offer to smaller airlines all necessary IT- and Device- services, which, in larger airlines would normally be served by their own departments. So, airlines without their own (large) IT departments will be able to use iPad or Windows based EFBs.

AircrAft it: What will be the next big thing in Operations software and hardware?AZ: Well… that’s a question like asking about the price of a share in two years. We think, tablets (anyway iPad and Windows Pads) will replace laptops, the level of integration will rise and Cloud Computing will deliver more

flexibility and lower costs.

AircrAft it: What do you want your customers to say about T&A SYSTEME / Logipad?AZ: T&A meets our expectation in all matters; we trust in their honest communication and appreciate their personal commitment. The project implementations run smoothly, are punctual and thorough, and up and running without extra costs.

I’ve heard that is a German virtue; maybe we should use a ‘made in Germany’ label!

AircrAft it: Alexander Zinn, thank you for your time.

Vendor Flight Log

what has made T&a sysTeMe and Logipad successful

Alexander Zinn, Managing Director (Co-Founder) at T&A SYSTEME / Logipad

Alexander Zinn, has been an entrepreneur in the IT Business for 20 years. As Co-Founder and Managing

Director of the German IT company T&A SYSTEME, he is responsible for all commercial and strategic

aspects of the business. In addition, his Operational focus is on sales, customer relations, HR, Process

optimization and Communication. With Logipad T&A SYSTEME developed and offers a solution to optimize

and standardize process and information handling on mobile devices, which is in use by Pilots in the

cockpit as an ‘Electronic Flight Bag’.Topics to include:

Ó Air-to-ground communications and connectivity

Ó KU band (current) / KA band (future)

Ó Ancillary revenues & IFE connectivity

Ó In-Flight phones and roaming charges

Ó Gatelink

Ó Live food services data

Ó Live Duty Free

Ó Analytics PAX data

Ó Cabin crew reports

Ó Complaints live

Ó GUI Live update

Ó GSM and internet data analytics

Aircraft e-Enablement (Connectivity & IFE) Conference

Ó AHM and EHM

Ó Live TV streaming

Ó Media server live updates

Ó Live multiplayer games

Ó Live Black Boxes data download

Ó Communications to maintenance teams

Ó Live BITE trend analytics

Ó CCTV broadcast

Ó EFB map updates

Ó Cockpit data support

Ó Voice communications

Ó Live weather updates

Please visit our website to download the brochure with agenda for this event:

www.aircraft-commerce.com/conferences

For speaker, sponsorship and exhibition space opportunities and to discuss your participation in this exciting new event, please contact:

Simon Barker Tel: +44 (0)1403 230 700 E-mail: simon@aircraft-commerce.com

www.aircraft-commerce.com

The first conference to combineCOCKPIT AND CABIN CONNECTIVITY

NEW

EVENT

October 1st - 2nd 2013

At the Park Inn Hotel at London Heathrow Airport

This new addition to the Aircraft Commerce series of events will

be the first eventof its kind to cover all aspects

of aircraft communications, connectivity and IFE.

The aim of the event will be to help all airline departments to

better utilisethe various e-enabled aspects of

their modern commercial aircraft.

32 | feaTuRe | AIRCRAFT IT MRO | APRIL-MAY 2013

Topics to include:

Ó Air-to-ground communications and connectivity

Ó KU band (current) / KA band (future)

Ó Ancillary revenues & IFE connectivity

Ó In-Flight phones and roaming charges

Ó Gatelink

Ó Live food services data

Ó Live Duty Free

Ó Analytics PAX data

Ó Cabin crew reports

Ó Complaints live

Ó GUI Live update

Ó GSM and internet data analytics

Aircraft e-Enablement (Connectivity & IFE) Conference

Ó AHM and EHM

Ó Live TV streaming

Ó Media server live updates

Ó Live multiplayer games

Ó Live Black Boxes data download

Ó Communications to maintenance teams

Ó Live BITE trend analytics

Ó CCTV broadcast

Ó EFB map updates

Ó Cockpit data support

Ó Voice communications

Ó Live weather updates

Please visit our website to download the brochure with agenda for this event:

www.aircraft-commerce.com/conferences

For speaker, sponsorship and exhibition space opportunities and to discuss your participation in this exciting new event, please contact:

Simon Barker Tel: +44 (0)1403 230 700 E-mail: simon@aircraft-commerce.com

www.aircraft-commerce.com

The first conference to combineCOCKPIT AND CABIN CONNECTIVITY

NEW

EVENT

October 1st - 2nd 2013

At the Park Inn Hotel at London Heathrow Airport

This new addition to the Aircraft Commerce series of events will

be the first eventof its kind to cover all aspects

of aircraft communications, connectivity and IFE.

The aim of the event will be to help all airline departments to

better utilisethe various e-enabled aspects of

their modern commercial aircraft.

34 | feaTuRe | AIRCRAFT IT MRO | APRIL-MAY 2013

CLICK HERE fOR fuLL SOfTwARE dETAILS ANd fOR A dEMO

Other prOducts

» YOunOtam Online Notam Service that fits to your needs

» eFB dashBOard One of the most complete and powerful in industry

» rttO perFOrmance sOFtware Real time and powerful performance computation tool

For more information, contact info@acftperfo.com or visit www.acftperfo.com

aIrpOrt dataBase

Worldwide airport database compliant with all EU OPS and FAA regulations.

The database, under permanent notam watch-out is made available 24/7 via our secured and user friendly website.

The database is compliant with all existing formats and our engineers are able to respond to any specific demand in airport study.

aIrpOrt dataBase 3 mOnths Free access On a 36 mOnths cOntract.

ACFT_annonce_web.indd 1 14/02/13 09:32

what’s in your next issue of aircraft IT operations?

subscribe here for free…it takes a few moments.

Look out for your next issue of Aircraft IT eJournal with more great articles on topics you won’t want to miss

contributed by people who know your world.

Aircraft IT Operations volume 2 Issue 3

Due out: June 2013

The latest IT Operations NewsAirport database

How it can help with safety, performance and fuel management.

using and EfB end-to-end solutionHow it was implemented and what has been the experience of using it.

Implementing a fuel Management programHow easy was it to implement and what benefits have been gained.

Crew fatigue schedulingLooking after the people while getting the best return on their work time.

The world according to IT & Me!Paul Saunders’ column: taking a different view of your world.

webinars

Links to past webinars and guides to upcoming webinars.

Look out in early June for your next Aircraft IT Operations – bringing knowledge to your desktop.

The world according to IT...and me!

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | sauNdeRs’ – coNduce coNsuLTINg | 35

having to do a thing? Or imagine if the data that the airline already knew about your flight had been preloaded to your systems and forms?

These micro-improvements all possible now with connected aircraft and eco-systems where metadata drives context to our content. However, back in the world today, these ideas remain a science fiction pipedream because not enough people see the benefit of replacing systems and procedures that have remained largely unchanged during my lifetime. It’s true that the benefits these improvements bring can only be measured in seconds per flight, but the cost of developing the necessary infrastructure is astronomical. It depresses me to think that we’re stuck with paper and dumb PDFs for a few more years at least.

But wait a minute. Is it really cheaper to distribute paper than data in 2013? n

INTERACTIvE: yOuR AIRCRAfT IT – GET INvOLvEd!

Why not get involved with the debate? Send your comments or questions to Paul by clicking here. The most interesting comments will be published in the next eJournal.

A GOOd fRIENd of mine has set himself a goal to rid the world of what he calls “dumb PDFs”.

He would like to see a future where the aircraft cockpit is not just paperless, but the data and content that we are creating and consuming is augmented by a layer of metadata that provides a wealth of additional information and drives smart functionality in the cockpit of the future. I was joking with my friend only the other day that his thinking is waaaay ahead of many airlines with whom I work.

Metadata is often described as ‘data about data’ or ‘content about content’ and although these descriptions are a little over simplistic they are explanations that will suffice for most discussions. Metadata, I find, is more easily described by using an example with which most of us will be familiar. Consider a status update that you make on Facebook…

It will include text that you post plus there will be some sort of user identifier to link the post to your

timeline and, of course, any attached content such as images and other rich media. Behind the visible data that makes up your timeline entry there will also be a layer of metadata which is automatically gathered. In addition to your update, Facebook wants to know your location, the date and time of your update, the device you used and so on. This is all captured automatically (according to your privacy settings) and helps Facebook to build a very accurate picture of its users, their likes and behaviour…this is of great value to advertisers. Previously this kind of data could only be captured by people with clipboards carrying out surveys.

I foresee a time where interaction with systems is kept to a bare minimum, where connected metadata drives context to our content. Imagine an EFB where you don’t need to enter any parameters to calculate your take-off performance. How cool would it be if your device automatically sensed what aircraft you were on the moment you stepped on board and filtered all of your content without you

Are we ready for metadata? And what is it anyway? Words: Paul Saunders

“How cool would it be if your device automatically sensed what aircraft you were on the moment you stepped on board and filtered all of your content without

you having to do a thing? Or imagine if the data that the airline already knew about your flight had been preloaded to your systems and forms?”

34 | feaTuRe | AIRCRAFT IT MRO | APRIL-MAY 2013

operations software Tender uploadAircraft IT website Operations Software Tender Upload function puts your requirements in front of all the leading Flight Operations IT Vendors.

THE AIRCRAfT IT Tender Upload function allows Airlines and Aircraft Operators the

opportunity to send their software requirements to 30+ of the world’s leading Flight Operations IT Vendors at the click of a mouse. It’s all of a piece with Aircraft IT’s mission to put readers in front of as many opportunities as possible to maximise their professional effectiveness; this time by linking to other professionals with a proven track record of matching complex requirements with effective solutions.

Whether you are looking for EFB software and hardware (Class I, II, III), iPad Solutions for the Flight Deck, Flight Planning Software, Fuel Saving Solutions, Crew Scheduling Software, this Tender upload feature will allow you to send your requirements to all the major IT Vendors at the same time... and it’s not rocket science! In fact, it couldn’t be easier.

HERE’S HOw IT wORKS:• Visit the Tender Upload page at the Aircraft IT

Operations Website by clicking here.• Login below with your Aircraft IT Membership

details. If you are not a member click on sign up and enter your details - it is free to join. If you are already logged in click on ‘Upload Tender’ below.

• Fill in the Tender Upload form and upload a PDF document of your requirements. Under the ‘Software Type’ section, which ever box you tick sends your Tender to all the IT Vendors in that section of the Aircraft IT website.

• Click ‘Upload Tender’ and your information will be sent to the key contacts at the IT Vendors.

Once the Tender has been uploaded the IT Vendors will very soon send you details about their software and product solutions that would be suitable to address your requirements.

36 | TeNdeRs | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

CLICK HERE fOR fuLL SOfTwARE dETAILS ANd fOR A dEMO

TopWings. Scalable networked solutionsto help make the right decisions.

Running an airline successfully demands a very high level of operational efficiency. TopWings® by Thales, is a brand new ElectronicFlight Bag (EFB) solution which integrates hardware and software seamlessly, streamlines operational efficiency and significantlyreduces operational costs. It is a global solution that delivers the right information to the right people at the right time, transformingthe aircraft into a communication node of the airline’s information system. Thales takes on the overall responsibility of implementingthe EFB programme too – making it hassle-free for airlines and allowing a fast return on their investment. Best in class, TopWings isa customisable, modular solution that helps key decision makers master complexity and make timely decisions for better outcomes.

To learn more about our Electronic Flight Bag solution, scan the QR code oremail topwings@thalesgroup.com or visit thalesgroup.com

Maximum IT security

Operational cost savings

Turnkey EFB solutionGreener airlines

Improvedflight safety

C30119.170_Thales_TOPWING_AircraftIT_85x273_v1_topwings 28/06/2012 10:15 Page 1

Your next career stepAircraft IT website ‘Vacancies’ page puts great opportunities with the best businesses in front of professionals in their field

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | vacaNcIes | 37

…you won’t have to trawl through a host of general vacancies to find the aviation Operations IT ones that need your skills

and will advance your career.

For career opportunities as professional as you and with

you in mind, go to Aircraft IT Operations ‘Vacancies’

website and eJournal.

TARGETEd OPPORTuNITIESIf you’re seeking out your next career move, then Aircraft IT Operations ‘Vacancies’ is the place to find great opportunities in the sector where your experience and skills are valued. Or simply use us for an overview of the market while deciding whether to move. Aircraft IT Operations is the specialist website and publication for your sector so you won’t have to trawl through a host of general vacancies to find the aviation IT ones that need your skills and will advance your career.

JOB ALERTS fOR fIRST SIGHTAs well as listing current career opportunities, Aircraft IT Operations ‘Vacancies’ also lets you sign up for ‘Job Alerts’, to receive email alerts and be among the first to learn about the latest opportunities and in pole position to put yourself forward.

Career opportunities currently on the website include the folliowing.

SIGN uP By CLICKING HERE

avIaso

connecting aviation and softwareAviaso

quALITy ASSuRANCE ENGINEERIf you...… have solid experience in software testing and automation...… are passionate about quality...… have high standard for your work and the work of others...... are interested how an airline operates and would like

to understand complex business processes like crew planning, flight scheduling, crew communication, airline documents management...

... like challenging projects and learning new things...

... last, but not least – would like to work in a people-oriented environment, where you can see the impact of your work, and where your achievements are also recognized and rewarded by the company...

... then we are looking forward to hearing from you!

CLICK HERE fOR MORE dETAILS

SENIOR SOfTwARE ENGINEER (JAvA)If you...... are passionate about aviation and you want to

contribute to innovative products for fuel efficiency and emissions management...

... are interested to help improving the global environment by reducing fuel consumption and greenhouse gas emissions produced by the airline industry...

... would like to work with top-of-the-line Java technologies like GWT, Eclipse RCP, OSGi, Hibernate rather than being locked in some old/proprietary technology...

... like challenging projects and learning new things...

... are looking for a people-oriented environment, where you can see the impact of your work, and where your achievements are recognized and rewarded by the company...

... then we are looking forward to hearing from you!

CLICK HERE fOR MORE dETAILS

NavTech

PERfORMANCE ENGINEER – AIRPORT ANALySISThe principal work for the Airport Analysis Department consists of calculating maximum take-off/landing weights and to secure safe procedures in case of an engine failure at airports. This is primarily performed using our in-house developed production tools, but a great deal of manual work is also part of the daily production. The daily work and responsibilities for this role consist of management and interpretation of authority data, updating our customized airport runway and obstacle databases, calculating safe procedures in case of engine failure and calculating maximum performance limitations for the aircrafts. The majority of the work is performed in close co-operation with our customers.

CLICK HERE fOR MORE dETAILS

38 | sofTwaRe dIRecToRy | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013

acfT peRfoW: www.actperfo.com T: +352 26 12 94E: info@ actperfo.comCompany formed: 1999. Office Location: Steinfort, Luxembourg

Number of Modules ...............10

Key Business/Software Areas• WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft• All A/C Types TO. & LAND. Performance soft• EFB SOFTWARE SUITE• Operational support in Performance and Operations• EFLS Electronic loading system ground operationsACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999.

Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help the customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

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aIRcoRe sysTeMs gMbhW: www.aircore-systems.com T: +49-2992-9771-40E: info@aircore-systems.com Company formed: 1992 Office Location: Fuerstenberger Strasse 70, DE-34431 Marsberg, Germany

Name of Product Marketed• AS-FlightBag IINumber of Modules .................5

Key Business/Software Areas• Library• Journey Log• Tech Log• Crew Briefing• Least Cost RoutingThe aircore_systems GmbH is a part of the PAS-IT-Group founded in 1992 and located at Marsberg, Germany, close to airport Paderborn (PAD / EDLP). The major difference to other companies is our combination of IT knowledge on the one hand and airline knowledge on the other hand as several staff members hold a valid captains rating on transport category aircraft in addition to their academic degrees.The main software application of aircore_systems which is in use since many years at several airlines is the EFB solution: AS – FlightBag II: This product contains the following core modules: 1. Library: airline specific document management between ground and cockpit; 2. CrewBriefing: the operational flight plan and additional information deemed necessary; 3. JourneyLog: the flight data handling to and from the cockpit; 4. TechLog: electronic workorder with eSignature and connectivity to several maintenance applications; 5. Least Cost Routing: minimization of data transfer costs between back office and cockpit.

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aIRcRafT MaNageMeNT TechNoLogIes W: www.flightman.comT: +353 1 8061000E: info@flightman.com Company formed: 2000; Office Location: Dublin, Ireland (HQ)

Name of Product Marketed• Flightman™ Electronic Flight FolderNumber of Modules ...............11

Key Business/Software Areas• Flightman™ connects aircraft to airlines’ backend systems via onboard EFB software

applications and provides airlines with significant costs savings in both Flight Operations and Maintenance

• Flightman™ runs on all classes of hardware (FAA EFB Class 1, 2, or 3)• Is independent of hardware vendor• Supports all aircraft types• Is able to host third party applications and is independent of operating systemAMT (Aircraft Management Technologies) was founded to address the need in the market for an electronic means of capturing and reporting data between aircraft and central back office systems. Flightman™ represents a common sense application of emerging technologies that can automate existing processes in the cockpit, cabin and on the ramp, in turn reducing costs. AMT’s Flightman™ product is a complete Electronic Flight Bag (EFB) software solution. Flightman™ enables airlines to be compliant in all aspects of onboard flight operations in a cost effective manner and provides a platform for future revenue generation applications in the cabin. AMT’s patented, award-winning Flightman™ software comprises three main elements: 1) a set of onboard software applications, 2) a ground server for the management of EFBs, and 3) capabilities for optimized communications between the onboard software and ground systems.

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aIR suppoRT a/s W: www.airsupport.dk T: 0045 7533 8889E: pps@airsupport.dkCompany formed:1988; Office Location: Billund, Denmark

Name of Product Marketed• PPS - Preflight Planning Solutions, CrewBriefing

Key Business/Software Areas• Flight Planning• CrewBriefing facilitiesAIR SUPPORT specializes in the provision of pc-based flight planning software systems with integrated web-based CrewBriefing — PPS and CrewBriefing - services to private and commercial business aircraft operators, regional/charter/cargo/national airlines, military/utility operators and flight service providers.

Today, PPS is used by aircraft operators throughout 32 countries operating more than 3000 turboprop and jet aircraft daily consisting of more than 350 different aircraft types and versions.

PPS is powered by LUFTHANSA Systems FlightNav worldwide navigation data including all global route restrictions, worldwide updated NOTAMs, Surface Weather data and Wind and Significant Weather charts based on original source data.

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aRcoNIcsW: www.arconics.com T: (00353) 1611 4625E: info@arconics.comCompany formed: 2001; Office Location: Dublin, Ireland

Name of Product Marketed• Manual Manager, AirPortal, EFB ViewerNumber of Modules .................5

Key Business/Software Areas• EFB Document Management• Airline content management• Flight crew notices management• Mobile document viewer apps • EFB document viewerArconics is a leader in content management software and services for airline operators. Our team has over 10 years of world-class expertise in airline operations and document standards, web and mobile applications and XML data processing. Arconics provides EFB Document Management for Notices, Manuals and Forms on EFB Class 1, 2 & 3, Web and Mobile.

Arconics products reduce costs, improve efficiency, and ensure regulatory compliance. Thousands of flight and ground operations staff, pilots and cabin crew depend on Arconics products to help safely and efficiently operate their fleets every day.

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operations software directoryKey ‘at-a-glance’ information from the world’s leading Operations software providers. From Electronic Flight Bags (EFBs) to Fuel Management Systems; From Flight Planning Solutions to Operations Cost Management — the leading IT vendors below can cater for all requirements.

APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | sofTwaRe dIRecToRy | 39

avIaso INc. W: www.aviaso.com T: +41 55 422 0000 E: info@aviaso.com Company formed: 2003; Office Location: Pfaeffikon, Switzerland

Name of Product Marketed• Airline Portal, Fuel Efficiency, EU-ETS, ART-Aviation Reporting Tool, Additional Products.Number of Modules ............. n/a

Key Business/Software Areas• Airline Portal• Fuel Efficiency• EU-ETS• ART - Aviation Reporting Tool• Additional ProductsAviaso is an international software company developing products exclusively for the aviation industry.The focus of Aviaso is on complex, operational aviation topics, such as Fuel Efficiency, EU-ETS,Aviation Reporting, and Crew Communication. Additionally, Aviaso has a long experience in integratingaviation IT systems and also develops the Aviation Portal - a leading intranet solution for aviation companies.Furthermore, Aviaso maintains data centers in Switzerland and Sofia and provides customized hostingsolutions for aviation companies.Aviaso has its head office in Switzerland and a software development center in Sofia/Bulgaria. The companywas founded in 2003 by Nicola Fantini, Rudolf Christen, Georgi Mitov, and Ivan Markov and has nowa total staff of 23 employees..

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avIovIsIoN Nv W: www.aviobook.aeroT: + 32 16 29 89 80 E: info@aviovision.aeroCompany formed: 2010; Office Location: Leuven, Belgium

Name of Product Marketed• AVIOBOOK / EFB for Airlines & Business AviationNumber of Modules ...............10

Key Business/Software Areas• Main• Operational Flight Plan• Briefing• Weight & Balance• Charts• Performance• Reports• Library• Tools• EFB Ground Administration ToolAvioVision N.V. is a young Belgian company that is offering an innovative and comprehensive EFB solution, by facilitating integration of technologies in its EFB products, combining them with operational excellence into smart solutions for front line and back-office staff.

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avIIT LTd W: www.aviit.comT: +44 (0)1383 620922 E: info@aviit.comCompany formed: 2004; Office Location: Fife, Scotland.

Name of Product Marketed• Archimedes & eManNumber of Modules .................2

Key Business/Software Areas• ACARS data management - Archimedes• ACARS Technical Consultancy• Technical publications Distribution - eMan• Document Acknowledment - eMan Read & Sign • IT systems management & supportAviiT is exclusively focused on the provision of software solutions to the aviation sector.Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.

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Upcoming EventsAEEC EFB May 7, 2013, Stockholm

IATA AGM June 2-4, 2013, Cape Town

Navtech realizes that each airline’s business case for EFB will require a uniquecombination of hardware, software, applications, back-office tools, and businessprocess adjustment. With this in mind, Navtech partners with each customer and their EFB suppliers of choice to provide the best ROI possible. Discover moreabout Navtech TODC and Navtech Charts for EFB at www.navtech.aero.

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The boeINg coMpaNy W: www.boeing.com/boeingedge/informationservices E: TheBoeingEdge@boeing.com Company formed: 1916

Key Business/Software Areas

• Electronic Flight Bag Solutions

• Flight Operations Solutions

Boeing offers the industry’s broadest range of aviation services to provide our customers the ultimate

competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly

focused on addressing our customers’ continuous need for integration and optimization of information.

Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We strive

to enable smart and informed decision-making to take operational efficiency of their aircraft fleet and

operations to the next level.

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dac INTeRNaTIoNaL, INc. W: www.dacint.comT: +512-331-5323 E: info@dacint.com Company formed: 1984; Office Location: Austin, Texas

Name of Product Marketed

• Electronic Flight Bag, GDC64 (Tablet to Aircraft Interface unit)

DAC International, Inc. specializes in Avionics systems for a wide range of aircraft including major and regional

airliners. We offer cockpit system upgrades to meet new operational requirements as well as replacement

for older systems. In-house capabilities include a range of analog-digital (A/D), digital-analog (D/A), digital-

digital (D/D) converters, Electronic Flight Bags (EFB) and Tablet to Aircraft Interface Units. (TAIU)

Talk to us about anything from FMS, Cockpit Displays, CVR/FDR, Cabin Passenger Briefing systems, ARINC 615

data loaders and more. Certification and integration packages can be included.

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easybRowse gMbhW: www.easybrowse.com T: +49 385 343146-20E: imke.koop@ovidius.comCompany formed: 1994; Office Location: Schwerin

Name of Product Marketed• TCToolbox Airline EditionNumber of Modules ............. n/a

Key Business/Software Areas• EFB Software Solutions• Digital Documentation Management• Communication OptimisationyWith the electronic publishing solution from EasyBrowse you create electronic publications ready to use on EFBs, in the Intranet or on iPads.• Powerful search options• Virtual publications based on aircraft type / registration• Automatic database updates• Incremental updates• Bookmarks, notes• Zero footprint installation• Distribution management and monitoring• Support any SGML/XML structure plus a wide varity of their formats (PDF, graphics and video)

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eTs avIaTIoN LTd.W: www.etsaviation.com T: +351 91 580 1007E: dscarlisle@etsaviation.comCompany formed: 2009; Office Location: Gibraltar, UK

Name of Product Marketed• Aviation FuelSaver™, Aviation Footprinter™,

ETS Support ServiceNumber of Modules .................2

Key Business/Software Areas• Fuel-efficiency Software Solutions • EU ETS Data Management and Reporting Verificiation Software• Fuel Saving Consultancy • ETS Data management consultancyETS Aviation Ltd. are specialists in fuel-efficiency programmes and emissions data management.Since early 2009 our team of aviation specialists and software designers has helped hundreds of aviation operators all over the world. We work with airlines, business aviation operators and trip support companies. And we make their life easier.We created the ground breaking Aviation FuelSaver™, software and consultancy programme - the easiest to use and lowest cost fuel efficiency system on the market - having already launched a software and consultancy solution called Aviation Footprinter™, for managing EU ETS (Emissions Trading Scheme) requirements.

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evoke sysTeMsW: www.evoke-systems.com T: +44 (3)456 521240 E: info@evoke-systems.comCompany formed: 2001; Office Location: Norwich, EnglandNumber of Modules ............. n/a

Key Business/Software Areas• Training Records and Expiry Management• Cabin Crew Flight Reports• Journey Log and Fuel Analysis• EU-ETS Management• Document Library and NoticesEvoke Systems is a British software company founded in 2001 to provide innovative, cost effective solutions to the airline industry.  EFOS (Electronic Flight Operations System) is a web-based crew portal and flight operations management system with supporting mobile device software for use as part of an EFB solution.

Evoke Systems has clients in both the commercial and business aviation sectors operating from the UK, Europe and the Middle East. They include start-ups and established airlines looking to streamline their processes. Our customers tell us that we provide exceptional levels of support and provide creative solutions to their problems.

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fLIghT focusW: www.flightfocus.net

T: +65 6419 5299E: sales@flightfocus.net Company formed: 2007; Office Location: Singapore (HQ), Jakarta and Bandung, Kuala Lumpur

Name of Product Marketed• The Flight Focus PLATFORM™Number of Modules ............. n/a

Key Business/Software Areas• Electronic Flight Bag• Avionics Systems Integration• Flight Operations Support Services• Applications Services Provider (ASP)• Flight Operations ConsultancyFlight Focus has been a supplier of innovative, leading edge Avionics and Electronic Flight Bag solutions and associated Flight Operations Support Services to the global aviation industry since 2007. Flight Focus employs over 130 staff who are engaged in a wide range of activities directly related to the design, development and delivery of its avionics solutions; this includes hardware and software design & development, manufacturing and maintenance, Flight Dispatch services & support, and global Sales & Marketing teams.

Headquartered in Singapore, Flight Focus has further office locations in Kuala Lumpur, Malaysia and Indonesia (Jakarta and Bandung) dedicated to research and development, software and hardware design, and technical support.

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fLygpResTaNda abW: www.flygp.se T: +46 40 642 00 10E: sales@flygp.se Company formed: 1969; Office Location: Malmö/Sweden, Connecticut/USA

Name of Product Marketed• Airport Analysis, Performance GURU, FOCSNumber of Modules ............. n/a

Key Business/Software Areas• Aircraft Performance Services• Flight Planning Software• Performance Engineering• Special Performance Calculations• Engine Failure ProceduresFlygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969.

For over 40 years Flygprestanda has been in the forefront of providing aircraft operators of all kind with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses, Performance GURU and Flight Operations Control System (FOCS).

High quality performance calculations for take off and landing are essential for safe flight operations and a modern flight planning solution is the key to achieve the most cost efficient operations possible.

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fueLpLus sofTwaRe gMbhW: www.fuelplus.com T: +49 (511) 496050E: info@fuelplus.com Company formed: 2000; Office Location: Hannover (Germany), Brasov (Romania),Johannesburg (South Africa), Boston (USA)

Name of Product Marketed• FuelPlusNumber of Modules ...............15

Key Business/Software Areas• Fuel and Operational Analysis• Emission Monitoring & Reporting• Fuel Supply Management• Fuel Operations Support• Fuel AccountingFuelPlus, a leading provider of fuel management IT solutions for the global aviation industry, enables airlines to implement and operate sophisticated fuel management processes which improve internal efficiencies, and achieve substantial savings.

FuelPlus consists of a set of modules to handle fuel planning, tendering, contract management, inventory and supply chain management, operations, tankering, EU ETS emissions monitoring and reporting, prepayment, and accounting.

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g-aeRo dIvIsIoN of gRaNdTRusT INfoTech pvT LTd W: www.g-aero.com T: +91 9995801266E: raju.v@grandtrustinfo.com Company formed: 2008; Office Location: Cochin, India

Name of Product Marketed• G-COMS Airline Cost & Contract Management System• G-RPS Airline Route Profitability System• G-ARMS Airport Revenue & Contract Management System• G-GRMS Ground Handling Services Revenue & Contracts Management SystemNumber of Modules ............. n/a

Key Business/Software Areas• Airline Contract Management• Airline Cost Management, Budgeting and MIS/Dashboard Reporting• Airline Route Profitability• Airports / GHA Contracts Management• Airports / GHA Revenue ManagementG-AERO offers a suite of innovative software products for Airline, Airports and Ground Handling Agents for their Contracts, Cost and Revenue Management. G-AERO product suite not only helps to implement proven industry best practices but also assures direct financial benefits. G-AERO uses latest, secure Microsoft .Net technology in developing its solutions. G-AERO believes in providing best value for money for their customers and there by ensures quick ROI. Click here for Software detailsClick here to request Private demo

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Electronic Flight BagWireless In-Flight Entertainment

Flight Data Management

Global Satellite Connectivity

Flight Following

Central Dispatch

Flight Planning

w w w . f l i g h t f o c u s . n e t

Ground Connectivity

For More Information On Our Solutions:sales@flightfocus.net

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IdMR soLuTIoNs W: www.IDMR-Solutions.com T: 347-565-4367(IDMR) E: irevivo@IDMR-Solutions.comCompany formed: 2008; Office Location: Cochin, India

Name of Product Marketed• InForm

Number of Modules ............20+

Key Business/Software Areas• Technical Manuals• Ground Ops• Audits• DistributionIDMR is a global provider of easy to use and all encompassing Technical Documentation Management

Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM

organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing

operational performance and decreasing operational cost while insuring airworthiness, safety and

regulatory compliance.

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IfR skeyesW: www.ifrskeyes.com

T: +33 (0) 562 74 75 00E: commercial@ifrskeyes.comOffice location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador)

Name of Product Marketed• AMASIS –> 7 core modules + 6 add-ons• KEOPS –> 8 core modules + 11 add-ons• IBIS –> 6 core modulesNumber of Modules ...............13

Key Business/Software Areas• Flight Scheduling and Flight tracking• Crew rostering / Management• Communication management (movements, load, ATC slots, web based crew portal)• Budgeting and post flight analysis• Business intelligenceeKEOPS as a complete information system is the spine of Airline operations. The information is controlled and enhanced as the events occur (Flight scheduling, Crew management, Logistics, Flight tracking, Performances, DOC Analysis …) to analyse the activity and monitor associated costs. These financial data enrich a database to generate budget simulations, or hypothetic flight quotation. The combination of the 19 modules and add-ons of this integrated software ensures the company a full operational and financial control of the whole activity. Powerful communication functions spread and automatically integrate the messages linked to the different operational participants (services, crew, suppliers, IATA)..

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INfoTRusT gRoup, INc.W: www.infotrustgroup.com T: 949-732-7532E: loster@infotrustgroup.comCompany formed: 1994; Office Location: Irvine, CA, Boulder, CO, Phoenix, AZ, Austin, TX, Shanghai, China, Paris France

Name of Product Marketed• TechSight/X S1000D, TechSight/X ATANumber of Modules ............10+

Key Business/Software Areas• Content Management System (CMS)• Interactive Electronic Technical Publisher (IETP)• Technical Operations Edition• Technical Publications Edition• Flight Operations EditionInfoTrust Group is a recognized leader in the aerospace industry for more than 25 years. InfoTrust delivers solution to hundreds of companies for their information processing, conversion, authoring, content and change management, publishing and distribution objectives. InfoTrust’s wide range of end-to-end solutions that increase productivity by taking advantage of XML capabilities and content reuse, and that produce more accurate and reliabile information for compliancy. Its solution support all flight ops, engineering, maintenance, engine, component and training manuals. InfoTrust currently services major airlines, OEMs, suppliers and MRO s worldwide. To learn more about TechSight/X and InfoTrust Group’s full range of products, services and solutions, please visit www.infotrustgroup.com.

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42 | sofTwaRe dIRecToRy | AIRCRAFT IT OPERATIONS | APRIL-MAY 2013 APRIL-MAY 2013 | AIRCRAFT IT OPERATIONS | sofTwaRe dIRecToRy | 43

ovIdIus gMbhW: www.ovidius.com T: +49 30 4081895-0E: imke.koop@ovidius.comCompany formed: 1996; Office Location: Berlin

Name of Product Marketed• TCToolbox Airline EditionNumber of Modules .......... n/a+

Key Business/Software Areas• EFB Software Solutions• Digital Documentation Management• Communication OptimisationTCToolbox Airline Edition is a comprehensive package consiting of tools that support the complete workflow of the manual creation and distribution process: TCToolbox being an approved and robust Content Management System (CMS); SGML-/XML-based CMS; Versioning, access control; Rights management; Supports any graphics format; Importing of Excel tables; Re-use of information modules and graphics; Effectivity management; and Automatic generation of change marks

The powerful typesetting system TopLeaf from Turnkey supports the automatic generation of PDF files and revision packages.

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NavTech, INc.W: www.navtech.aero T: +1 519 747 1170E: info@navtech.aeroCompany formed: 2002; Office Location: Waterloo, Canada; Surrey, UK; Kista, Sweden

Name of Product Marketed• Aircraft Performance Family: ToDc, Weight & Balance, Airport Obstacle Database, Driftdown

Data, WiFly. • Charts Family: Aerocharts, Enroute Charts, eCharts, iCharts• Crew Family: Navtech PBS, Navtech Optimizer + partner offerings from IBS, IBR and eTripTrader • Electronic Flight Bag - solutions for viewing Navtech eCharts, Aircraft Performance products, and Navtech Flight Plan via EFB • Flight Planning Family: Navtech Flight Plan + weather services • Navigation Data: data from suppliers such as: GE, Honeywell, ARINC, Universal etc.

Number of Modules .................6Key Business/Software Areas

• Aircraft Performance• Flight Planning• Flight Dispatch and Weather & NOTAM• Crew Scheduling/Planning• EFB Software Solutions• Weight & BalanceNavtech, Inc. is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation services customers. Navtech’s product suite includes aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. Many of Navtech’s products can be configured as part of an EFB solution, including take-off data calculation, weight and balance, and aeronautical charts. These products, supported by Navtech’s AS9100 and ISO:9001 certification, directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

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opTIMIzed sysTeMs aNd soLuTIoNs (osys) W: www.o-sys.com T: +1 703 889 1300E: osysaviation@o-sys.com Company formed: 1999; Office Location: HQ Reston, VA; Houston, TX; San Diego, CA; Indianapolis, IN; Derby, UK; Bristol, UK; Gateshead, UK; Singapore; Qatar

Name of Product Marketed• Fuel Management and Optimization; Emissions Trading Scheme MRV; Electronic

Flight Bag (EFB); Asset and Equipment Health Monitoring; MRO Business and Parts Management; JetSCAN® Engine Health Monitoring

Number of Modules ............. n/aKey Business/Software Areas

• Fuel Management/Optimization• Emissions MRV• Electronic Flight Bag/EFB• Equipment Health Monitoring• MRO Business and Parts ManagementWith a heritage of providing IT value-added services for the Rolls-Royce aftermarket, and delivering services commercially since 1999, Optimized Systems and Solutions (OSyS) has proven solutions for commercial aviation and defense. OSyS provides a complete range of best-in-class aviation services to enhance fleet performance and business operations. OSyS monitors more than 9,000 engines belonging to hundreds of civil aviation customers, helps meet compliance requirements with our products and services. Customers are able to increase availability of their critical assets, minimize risk and operational disruption, simplify data management to gain more value from IT investments, and improve operational efficiency.

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NvabLe LTdW: www.nvable.com T: +44 141 280 0050E: contact@nvable.com Company formed: 2005. Office Location: Glasgow, UK

Name of Product Marketed• Appixo, Appixo ETLNumber of Modules .................4

Key Business/Software Areas• Electronic Technical Log• Alternative Training & Qualification Programme (ATQP)• Station Operational Compliance (SOC)• Management Dashboards & AnalysisNVable (pronounced “enviable”) was founded as a specialist software development consultancy creating bespoke solutions that allow customers to exploit the full value of their operational data. NVable now also offers its own software products. NVable recently launched Appixo – a platform that combines large scale data handling with a framework to support multiple mobile data acquisition applications.The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/uplift, defects, Out of Phase Maintenance etc.

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pace gMbhW: www.pace.de T: +4930293620 E: info@pace.deCompany formed: 1995; Office Location: Berlin (Germany), Seattle (USA)

Name of Product Marketed• Pacelab CI OPS, Live View, Trajectory Designer, EFB Data Recorder, Post Flight ServerNumber of Modules .................3

Key Business/Software Areas• Cost Index Operations• Fuel Efficiency Monitoring• Electronic Flight Bag• Takeoff and Landing Performance• Cabin ConfigurationWorking with leading OEMs, engine manufacturers and airlines for more than 15 years has enabled PACE to develop a range of innovative products that directly respond to the trends and challenges of the international aviation community. PACE closely collaborates with performance engineers, senior training captains, fuel conservation and operational efficiency managers and consultants to deliver real solutions for real people. PACE’s portfolio of flight operations solutions is designed to support airlines’ universal efforts to improve their daily operations, strategic planning and operational efficiency and to offset high fuel prices and environmental demands with a more effective fuel management.

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sheoRey dIgITaL sysTeMs LTd.W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: contact@sds.co.in Company formed: 1993; Office Location: India: Mumbai & Bangalore, Singapore besides Representative Offices in UAE, Saudi Arabia, UK/Europe and Latin America

Name of Product Marketed• ARMS®V2 (Aviation Resource Management) Integrated InfoTech SuiteNumber of Modules : 12 Sub-systems + 5 more under development

Key Business/Software Areas• ARMS® Commercial Planning (CPSS)• ARMS® Flight Operations (FOSS)• ARMS® Crew Management (CMSS)• ARMS® Flight Planning & Dispatch (FPDS)• ARMS® Optimizers + ARMS® on the TAB (EFB/ETL))Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMS®V2. A current-generation, state-of-the-art Information Technology System which effectively addresses the extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations.

The ARMS® V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single repository of data with which all ARMS® modules interact.

ARMS® V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and uncompromising Safety.

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sITaW: www.SITA.aero E: info@SITA.aeroCompany formed: 1949; Office Location: Head Office: Geneva, Switzerland. Main Regional Offices in: Rio De Janiero, Brazil; Beirut, Lebanon; Atlanta, USA; Singapore; Rome, Italy .

Name of Product Marketed• e-Aircraft Application Services, e-Aircraft AirportLink WiFi Service, Messaging ServicesNumber of Modules ...............21

Key Business/Software Areas• e-Aircraft Application Services (for EFB) • e-Aircraft Connectivity Services• AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Cockpit VoiceSITA is the world’s leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry. We innovate collaboratively with the air transport industry, and the industry itself drives the company’s portfolio and strategic direction. We are the only IT and communications company to run annual, industry-renowned IT surveys for airlines, airports and passenger self-service. Our portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more. In addition, we sponsor .aero, the top-level internet domain reserved exclusively for aviation. We are one of world’s most international companies. Our global reach is based on local presence, with services for over 550 air transport industry members and 3,200 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, today we employ people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US $1.49 billion in 2010.

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sMaRT4avIaTIoNW: www.smart4aviation.aero T: +31 20 654 1824E: info@smart4aviation.aero Company formed: 2009; Office Location: Amsterdam, The Netherlands; Kraków and Gdansk, Poland; New Delhi, India

Name of Product Marketed• Smart BRIEF, Smart BRIEF CABIN, Smart NOTAM MANAGER, Smart FUELING, Smart

VIEW, Smart MET, Smart OPS, Smart DOC, Smart EFF, Smart EFB, Smart eFORMS, Smart PERFORMANCE, Smart ALERT, Smart COMM, Smart VIEW+, Smart ULD MANAGER, Smart LOAD, Smart HUB, Smart ONTIME, Smart FUEL MANAGER, Smart MISSION MANAGER

Number of Modules ...............21Key Business/Software Areas

• Smart BRIEF• Smart COMM• Smart FUEL MANAGER• Smart EFB• Smart PERFORMANCESmart4Aviation was founded to provide web based products and services to optimize, simplify and improve airline operations. The Smart4Aviation’s goal is high quality, cost-effective solutions backed up with 24/365 support service. It offers 21 modules which are interoperable, compatible and can be freely composed into the one system as well as software developed on demand, which are used with success by pilots, crew, dispatchers, ground ops and many different departments. The modules work as basic building blocks that can be used to build the system that will meet exactly customer’s requirements, that are tailored to the customer’s needs. Click here for Software detailsClick here to request Private demo

T&a sysTeMe gMbhW: www.logipad.aero T: +49 23 24 92580 E: info@logipad.aeroCompany formed: 1994; Office Location: Hattingen, Germany

Name of Product Marketed• LogipadNumber of Modules .................6

Key Business/Software Areas• iPad EFB Management• Class-I EFB• Class-II EFB• Logipad for Cabin• Logipad for MaintenanceT&A SYSTEME GmbH is an IT-Service & solution provider, founded in 1994 and headquartered in Hattingen, Germany. The company has around 60 employees and focuses on national and international customers that reach up to 10000 devices. We have solid international experiences with customers of global reputation. In addition to consulting services, we are a strategic partner for development of scalable future proven IT-solutions. With Logipad T&A provides a global EFB Management solution, to handle and support any data on Class-I, Class-II and iPad Devices with one standardized ground process.

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ThaLes W: www.thalesgroup.com/aerospace T: +33 (0)5 6119 65 00 E: topwings@thalesgroup.comCompany formed: 1968; Office Location: Toulouse, France

Name of Product Marketed• TopWingsNumber of Modules .................1

Key Business/Software Areas• EFB hardware • EFB software solution• Ground Operations• EFB Project guidance• Scalable end-to-end solutionan integrator to design, customize and support your efb solution. TopWings® is an innovative and unique solution that provides a tailored answer to your needs for Electronic Flight Bag (EFB) implementation. Thales’s one-stop solution is a global EFB offering for operators, comprising Hardware and Applications for cockpit and cabin. It also provides Data Management and Ground Applications with a wide range of services. With TopWings, operators obtain significant operational savings and quick return on investment. Best in class, TopWings is a customisable, modular solution that helps key decision makers master complexity and make timely decisions for better outcomes.

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