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SASCSUBSTANCE ABUSE SERVICES CENTER

We can adjust our sails.

AIM

Increase admission rates in the SASC Gambling Treatment Program by 25%

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

CHANGE - #1• Improved our response to gambling crisis call

clients by initiating follow-up calls within 24 hours and scheduling follow-up appointments.

• 62% of the crisis call clients agreed to follow-up contact initiated by the counselor compared to 39% previously.

• 28% of the crisis call clients kept a follow-up appointment as compared to 24% previously.

RESULTS (study)

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

CHANGE - #2• Decreased the # of sessions needed to complete

an assessment by decreasing the required paperwork from 8 pages to 4 pages via a waiver from the Iowa Department of Public Health.

• 67% of the assessments occurred in 1 session as compared to 33% previously.

• 93% of the client assessments resulted in a treatment admission compared to 73% previously.

RESULTS

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

0102030405060708090

100

7/08 - 6/09 7/09 - 3/10*

Total Gambling Program Admissions

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

IMPACT

• Even veteran counselors can improve their skills with new techniques and ongoing coaching.

• In a fee-for-service contract, billable client contact is key to program sustainability.

• Admission rates at the end of the 3rd quarter FY2010 are 18 clients ahead of FY2009 total year – a 25% increase.

• At $137.50/assessment = $2,475 and an estimated 82% have at least 4 treatment sessions at $105/session = $6,200. Total new revenue-to-date = $8,675 with 3 months remaining in FY2010.

We can adjust our sails.